Article

The effects of personality traits and attitudes on student uptake in hospitality employment

March 2008
International Journal of Hospitality Management 27(1):76-86

March 2008
27(1):76-86

DOI:10.1016/j.ijhm.2007.07.007

Authors:

A good understanding of why students either abandon or desire hospitality jobs is critical. The present study investigates the effects of personality traits and attitudinal factors on hospitality employment aspirations in a sample of 483 post-internship undergraduate hospitality seniors in Taiwan. The results show that the personality trait of extroversion is a significant predictor of students’ attitudes towards and aspirations regarding hospitality jobs. Industry-person congruency is a key attitudinal factor mediating the effect of extroversion on hospitality employment aspirations. Several implications for both hospitality educators and practitioners are also discussed.

Umutsuzluk ve Kaygının Kariyer Yapma İsteğine Etkisi: Turizm Eğitimi Almakta Olan Öğrenciler Üzerine Bir Araştırma

Article

Jan 2023

Büşra CEYLAN

Were Career Expectations Realized? Examining the Careers of Tourism Management GraduatesKariyer Beklentileri Gerçekleşti mi? Turizm İşletmeciliği Mezunlarının Kariyerlerini İncelemek

Article

Full-text available

Apr 2023

The primary purpose of this study is to learn the career expectations of the individuals who graduated from the tourism management department before and after their education, and to investigate whether they have achieved success in their career expectations. The qualitative research method was adopted within the scope of the purpose of the study. A semi-structured interview form was prepared within the scope of the interview technique. There are five questions in the interview form. The purposive sampling was used in the study. Interviews were carried out with 19 graduates from the tourism management department. Interviews were conducted from September 10 to October 10, 2022. Content analysis was used in the written interview notes. As a result, themes and codes were created. These themes are reasons for preference, career expectations before and after graduation, career support, and career barriers. When the study findings are evaluated in general, the career expectations of individuals before and after graduation differ. It is observed that individuals who have career expectations for the sector have problems realizing their expectations. However, individuals who have career expectations outside the industry realize these expectations. Individuals with expectations for the tourism sector reduce their expectations to a low level after graduation. Individuals stated that they received the most support from family and university professors in their career expectations. In the obstacles individuals face, the hotel managers and the individuals themselves are at the forefront. Some suggestions have been developed within the scope of the study findings.

Air Pollution and Its Potential Consequences for Tourism and Career Development from Students’ Perspective: A Case Study of the Gdańsk Agglomeration in Poland

Article

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Feb 2023
Int J Environ Res Publ Health

The purpose of this study is to present the state and variability of air pollution and its potential consequences for the intensity of tourism traffic based on the example of the Gdańsk agglomeration as a very popular tourist destination of Northern Poland. Specifically, the study seeks to answer the question how a future, qualified tourism workforce, such as tourism and hospitality (T&H) students from higher educational institutions (HEIs) located in the investigated area, perceive the problem of air pollution and whether their perception may have a potential impact on their attitudes and career aspirations towards working in the T&H industry after graduation. In this study, both a desk-research method and a questionnaire were used. The main results reveal that although the intensified tourist traffic does not coincide with high concentrations of pollutants and a poor quality of air, it cannot be clearly stated that tourists choose a destination being guided by the condition of ambient air pollution. The findings also show that T&H students are strongly aware of the air pollution problems and its negative consequences for the perceived attractiveness of a tourist destination and its labour market. To the best of the authors’ knowledge, this study is among the first to analyse the relationships between air pollution and students’ perceptions of its consequences for tourism and for career development in the tourism industry, which is highly dependent on the environmental quality.

Factors Influencing Students’ Career Intentions in the Hospitality and Tourism Industries: A Meta-Analysis

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Dec 2022

This study adopted a meta-analysis to generalize and compare the effect of influencing factors on hospitality and tourism management students’ career intentions from 34 studies. After 13 existing factors were classified into four categories, the results revealed that 11 of them significantly impact students’ career intentions. In general, the influences of social identity and self-perception are more important, followed by school education and work conditions. A subgroup analysis further identified the sample students’ grades as dynamics that partially moderate some of the influencing factors, while no statistical changes in the relative influences were observed after the COVID-19 outbreak. Finally, suggestions are provided for hospitality and tourism management education and industries.

Career barriers of hospitality and tourism management students and the impacts on their career intention

Article

Full-text available

Oct 2022

This study constructs a three-dimensions of perceived career barriers (CB) of hospitality and tourism management (HTM) students, namely personal, social and interactional career barriers, and explores their impacts on students’ professional identity and intention to work in hospitality and tourism (H&T) industry. The findings based on a sample of 842 HTM students in mainland China are as follows. Firstly, the three-dimensions model could reveal the structure of HTM students’ perceived career barriers and all dimensions have significantly negative effects on professional identity and career intention. Meanwhile, the predictive power of personal career barriers is strongest, interactional and social barriers followed. Secondly, students’ professional identity plays a role as a mediator between career barriers and intention. Lastly, the barriers could be negotiated by major satisfaction, as it moderates the relationship of career barriers to intention partially. Managerial implications are also discussed for tourism industries and educators.

Duygusal Zekâ ve Hizmet Verme Yatkınlığının Kariyer Yapma İsteği Üzerine Etkisi: Turizm Eğitimi Almakta Olan Öğrenciler Üzerine Bir Araştırma (The Impact of Emotional Intelligence and Service Orientation on the Willingness to Make a Career: A Study on Students Taking Tourism Education)

Article

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Oct 2022

Bu çalışmanın amacı turizm eğitimi almakta olan öğrencilerin duygusal zeka ve hizmet verme yatkınlıklarının sektörde kariyer yapma istekleri üzerine etkisini belirlemektir. Nicel araştırma deseninde yapılan çalışmada teorik olarak önerilen modeli ve model doğrultusunda önerilen hipotezleri test etmek için bağıntısal yöntem kullanılmış olup, veri edinme tekniği olarak anketten yararlanılmıştır. Araştırmanın örneklem grubunu Selçuk Üniversitesi Turizm Fakültesi’nde eğitim görmekte olan öğrenciler (n=308) oluşturmaktadır. Tanımlayıcı istatistiklerin yanı sıra teorik olarak önerilen modeli ve model doğrultusunda önerilen hipotezleri test etmek amacıyla regresyon ve korelasyon analizleri yapılmıştır. Araştırma sonuçlarına göre duygusal zeka ve hizmet verme yatkınlığının kariyer yapma isteği üzerindeki etkisi istatistiksel olarak anlamlı ve pozitiftir. Bununla birlikte duygusal zeka ile hizmet verme yatkınlığı arasında anlamlı ve pozitif bir ilişki olduğu da saptanmıştır.

A Study–Life Conflict and Its Impact on Tourism and Hospitality Students’ Burnout and Their Employment Aspirations

Article

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May 2022

Aleksandra Grobelna

This research aims to investigate the issue of study-life conflict and its negative consequences on students’ attitudes towards their studies and future employment in the tourism and hospitality industry. It also seeks an answer to the question: what may contribute to experiencing such a conflict by tourism and hospitality students. Therefore, in this study, a research model was developed and tested that measures relationships between tourism and hospitality students’ current working experience and study–life conflict and analyzes its relationships with students’ burnout and their employment aspirations. Data were collected through a questionnaire from tourism and hospitality students of a Higher Educational Institution of Northern Poland. Structural equation modeling was used to test the relationships between the study constructs. This study demonstrated that due to the competing demands of both the study and social life roles, students may experience the study–life conflict that may be additionally boosted by their current working experience. It was also reported that experiencing the study–life conflict may result in students’ burnout that exerts a significant and negative impact on students’ employment aspirations. As far as the authors know, such research concerning the issue of the study–life conflict experienced by tourism and hospitality students and its consequences for students’ burnout and its detrimental impact on employment aspirations has not been conducted before. This study is also the only one that simultaneously measures the relationships between the proposed constructs based on data from students in Poland.

Person – Job Fit in Students’ Perspective and Its Consequences for Career Aspirations

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Nov 2021

Differing career expectations in the hospitality industry: a cross-cultural study

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Jun 2021

Purpose The primary purpose of this study is to examine hospitality and tourism undergraduate students' attitudes to work and career expectations as they prepare to enter the workforce in the hospitality industry in both the United States and South Korea. Design/methodology/approach The measurement instrument was developed from previous studies (Chen and Shen, 2012; Kong, 2013) and included questions related to job attitudes, job satisfaction, job motivations, job involvement, and career expectations and aspirations upon graduation. T -tests were conducted first for the mean values of the constructs between the United States and South Korea to ensure the comparison of two different cultural groups. Findings First, students from the United States (US) have more and better work attitude than those students from South Korea. Second, students from South Korea appear to be less motivated to work and less satisfied with their current jobs and earnings than students from the US. Third, the results also have managerial implications for both countries. It is very important to know that higher grade point average is not an answer to find the right person but more likely, positive attitudes to work and higher levels of job involvement are more likely to have higher job expectations and aspirations for employment in the industry. Originality/value This study adds to the hospitality literature by examining the different perspectives of hospitality and tourism undergraduate students from the US and South Korea, specifically examining their attitudes toward work, job satisfaction, work involvement and job expectations as they prepare for careers in the industry. The results of this study help stakeholders (i.e. students, educators and practitioners) in the hospitality and tourism industry gain a better understanding of their undergraduate students as they prepare for careers in the industry. In addition, the study contributed to understanding cultural differences present among hospitality and tourism students from individualist and collectivist cultures.

Evaluating Students’ Soft Skills Proficiency and Knowledge during the Industrial Training Programme in Lagos State University: The information professionals Perspectives

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The importance of developing soft skills proficiency among students should be the priority of all the tertiary institutions in order to ensure their graduates are marketable. Therefore, it is essential for tertiary Institutions to distinguish the knowledge and soft skill levels of their students so that strategies and intervention could be implemented to rectify their capabilities. The main purpose of this study is to evaluate the knowledge and soft skills proficiency from the librarian’s viewpoints on the Tai Solarin University, Ijebu Ode, Ogun State students participating in the industrial training programme. A total of 120 students from different industrial backgrounds had participated in this study. A questionnaire consisting of five dimensions of soft skills which are basic knowledge, communication skills, practical skills, leadership, and attitude was utilized to collect data. The results of this study indicate that the information professionals were satisfied with the knowledge and soft skills proficiency portrayed by TASUED students in preparing themselves for the real work environment. The information professionals from the service were satisfied with students’ performance in all dimensions of soft skills measured. However, information professionals from the technical service division perceived as moderate satisfaction for all dimensions of soft skills. Additionally, the information professionals of the technical service division assessed by giving the lowest satisfaction score for “hands-on” skills, but generally they satisfied with the students’ communication skills. The information gathered can provide important insights from the perspective of faculties which is valuable in improving the overall hard and soft skills proficiency for future information professionals.

Do Personality Traits Predict Students’ Interest and Intentions Toward Working in the Tourism and Hospitality Industry? Evidence from a Developing Country

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Feb 2023

Drawing upon the Social Cognitive Career Theory (SCCT), this study aimed at predicting students’ interests and intentions to pursue a career in the tourism and hospitality (T&H) industry. Specifically, the study hypothesized that personality traits would have significant impacts on students’ self-efficacy and outcome expectations, which would further influence their interests and intentions toward working in the T&H industry. The results of the structural model showed that Openness to Experience and Conscientiousness significantly influence students’ self-efficacy and outcome expectations. However, Neuroticism and Agreeableness do only influence outcome expectations. Self-efficacy and outcome expectations were both significantly associated with students’ intentions to work in the industry. Implications for T&H educationalists and careers researchers, and directions for future research are also discussed.

Using psychometrics in human resource management in tourist accommodation: employees' predisposition for organizational turnover

Thesis

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Sep 2021

Kleopatra Tsaousoglou

Tourism is highly important for the Greek economy. The tourism product consists mostly of services, something that highlights the crucial role of human factor in the tourism context. Employee turnover rates in tourism industry are considerably high globally, and the same applies to Greece. The main focus of literature, in terms of employee turnover, is based on environmental and situational reasons. In an effort to focus on reasons for employee turnover that are connected with individuals themselves and not with environmental and working conditions, the current dissertation investigates the causal relationship of personality and commitment with intention to leave an organization. More specifically the dissertation focuses on employees of the Greek accommodation sector, as this industry represents almost half of total tourism revenues. Taking into consideration that upon selection of new employees, the employee turnover process is possible to start, we focused on structured selection methods that could support selection process and improve selection decisions in terms of turnover. Thus, we focus on psychometric assessments which, according to corresponding literature, represent the most direct and cost-effective way to reduce turnover in a pre-entry stage. Psychometrics can pinpoint an applicant’s predisposition based on numbers and measures and not on subjective estimations, as is the case with unstructured interviews, which are the most commonly used selection methods. The aim of this dissertation is to evaluate personality and the work attitude of commitment as these features according to theory can affect behavior. As in corresponding literature the disposition of turnover behavior has rarely been examined, it was examined if personality can be an antecedent of turnover. In addition, as commitment is inextricably related with turnover, it has been examined if commitment has a dispositional aspect, as well. Finally, as research on commitment in terms of turnover has mostly focused on organizational commitment, the role of a different foci of commitment (occupational commitment) on turnover was examined in the context of hospitality, where evidence on the topic is scarce. Utilizing structural equation modelling (SEM), emotional stability, organizational commitment, and occupational commitment were found to be predictors of intention to leave organization. In addition, extraversion, agreeableness, emotional stability, and conscientiousness were found to be strongly related with organizational commitment. An additional impact of intention to leave occupation on prediction of organization commitment has also been observed. The practical and theoretical implications of these results are discussed as well.

Seasonality: Is it a Problem or Challenge Facing Future Tourism Employment? Implications for Management

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Individual Differences in Succession Planning and Leadership Qualities: A Conceptual Paper

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This study utilised quantitative and qualitative methods to provide insights into the factors influencing the succession planning process at the three-tier upper management and how they contribute to the development of leadership qualities in 5-star hotels in Kuala Lumpur, Malaysia. Specifically, it explores the role of internal factors, such as individual differences, in the development of talented leadership qualities alongside a few specific internal factors, such as social identity, leadership talent, and workplace envy as the mediating factor. The study employed the human capital theory and the theory of planned behavior (TPB) as the underpinning theories that link anticipatory behaviour to social identity and leadership talents which leads to succession planning and the development of leadership qualities. The study sample consisted of 260 upper management personnel from 42 hotels in Kuala Lumpur. The findings shed light on how succession planning is conducted in the hotel industry, particularly given the diverse backgrounds of its employees. Further, suggestions of reassessing the current process of developing and grooming future upper management by considering the differences within the organisation are also discussed.

Sustainable HRM Practices in Achieving Employees’ Sustainable Performance: Evidence in the Hospitality Sector

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Numerous challenges hinder the efforts of many hospitality businesses to improve and maintain the sustainable performance and commitment of employees, primarily due to escalating job demands and expectations. In this investigation, social exchange theory is applied to examine how sustainable HRM practices, including training and development, employee participation, and employment security practices, impact the sustainable performance of executive-level employees in 4-and 5-star hotels. Despite the limited research on the correlation between sustainable HRM practices and employee sustainable performance, particularly within the high-end hotel industry, this study utilized the PLS-SEM approach to analyse 280 valid responses. The results indicate a significant correlation between training and development and task sustainable performance. Besides, the study identifies a relationship between employee participation and task and relational sustainable performance, while employment security practice appears to have no effect on either task or relational sustainable performance. Although the research primarily targets executives from 4-and 5-star hotels in Malaysia, which may not be representative of other organisational settings, it provides empirical evidence that sustainable HRM practices are directly linked to task and relational sustainable performance, which is beneficial for both researchers and practitioners.

The moderating role of attitude-related variables in the link between personality characteristics and digital entrepreneurship desire: A study of Ha'il's efforts for competitive advantage in Saudi Arabia

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This research article aims to explore the influence of attitude-related variables on the relationship between personality traits and the inclination to participate in digital entrepreneurship, within the context of Ha'il's endeavors for competitive advantage in Saudi Arabia. In alignment with global trends, the emerging generation of Saudi entrepreneurs is increasingly reliant on technology for commercial operations. Consequently, digital entrepreneurship research has gained early attention, particularly in Ha'il, Saudi Arabia. The attitudes under examination comprise three components: behavioral, cognitive, and affective. We specifically targeted undergraduate students enrolled in the College of Business Administration at the University of Ha'il and distributed 241 questionnaires among them. Employing SMART PLS software for analysis, we discovered that personality traits significantly shape the interplay between attitudes and entrepreneurial intentions. This study's findings hold potential implications for understanding Ha'il's competitive advantages and aligning with Saudi Arabia's Vision 2030. Despite limitations in sample size and the use of electronic data collection, future research could delve into the drivers of digital entrepreneurial intention in Ha'il, as a strategic means to gain a competitive edge.

Student’s Career Expectations in the Hospitality and Tourism Industry: An Examination of Student’s MACE (Motivation, Attitude, and Career Expectation) Model

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Although there is a growing understanding that college students need to develop a wide range of knowledge, skills, abilities, and personal resources for career success, it is necessary to address students’ major expectations in their future careers. The primary purpose of this study is to explore students’ career expectations by examining the relationship among critical factors: i.e., motivation, attitude, and work expectation. A sample of 529 responses was collected from students at a university in the Southwestern region of the USA. The results show that there are significant relationships between all factors. The findings of this study can help the hospitality industry and human resource managers to better understand their future employees.

Impact of Internship on the Perception and Personality Development of the Students in Hotel Industry

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In India, Each sector gain growth with time but Tourism and Hospitality are having tremendous rate of growth globally and also are a big source of giving employment. It is essential to create large number of hospitality jobs in order to encourage the development of Indian tourism and hospitality industry. Even though the future development of hotel and industries results into more opportunities for jobs but many times it criticized that the hotel industries provides less paid and low skilled jobs. Future hotel managers are required to understand present basic concept of hotel jobs. The main aim of this paper is to research about the influence of internship on the development of personality of hospitality students. This research review mainly explained that the internship helps the intern in becoming more confident, dedicated and it also helps in updating technological skills of students.

The Impact of Owner-Managers’ Personality Traits on Their Small Hospitality Enterprise Performance in Saudi Arabia

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Governments in many countries have paid close attention to small enterprises because of their social and economic impacts. The role of the owner-manager in advancing the performance of their small business cannot be underestimated. The current study tests the influence of an owner-manager’s big five personality traits on the performance of their small enterprises. For this purpose, a pre-tested questionnaire was directed to owner-managers of small hospitality enterprises in Saudi Arabia. The results of SEM analysis, with AMOS, showed that high levels of both openness to experience and agreeableness of owner-managers have a significant positive impact on the performance of their small enterprises. However, a high level of neuroticism has a significant negative impact on the performance of their small enterprises. The results interestingly showed that high levels of both conscientiousness and extraversion among owner-managers have positive, but insignificant, impacts on the performance of their small enterprises. These two traits had a minor impact on the performance of small hospitality enterprises. Hence, managers of small hospitality enterprises in Saudi Arabia are required to have high levels of openness to experiences and agreeableness and low level of neuroticism to achieve significant organizational performance.

Flexible to shift or transform: Effects of Covid-19 on the future anxiety of hospitality students

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COVID-19 has represented a turning point for hospitality industry with enormous effects leading to a potential transformation. This study aims to identify the effects of this period on the pandemic evaluation and future considerations of hospitality students to suggest actions for decision-makers in hospitality education to motivate students into sustainable careers in the sector. The findings of the quantitative research report that students’ evaluations of the pandemic are explained by future anxiety and openness. Students with prior work experience tend to have more negative evaluations of the pandemic. The findings of the qualitative research point out that students evaluate the pandemic period with a realistic and optimistic perspective to enhance their capabilities to adapt to changes, transform or shift to a relevant sector.

COVID-19 certificate as a cutting-edge issue in changing the perception of restaurants’ visitors—Illustrations from Serbian urban centers

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As one of the first European cases of the introduction of COVID-19 certificates, the Serbian Government initiated the measure of limited working hours of restaurants for unvaccinated visitors. Due to such actions and frequent bans on working during the pandemic, many restaurants in Serbia had to lay off workers or close. At the end of October 2021, the certificate for entering restaurants and all catering facilities for all the visitors became mandatory. It is interesting to note that earlier findings suggested that some personality characteristics determine the specific behaviors during the pandemic, but there is still a small number of results related to restaurants’ visitors. This study aimed to investigate the predictive strength of the Big Five Factors (BFF) to attitudes toward visits to restaurants in Serbia during the pandemic, depending on the attitudes toward accepting COVID-19 certificates. A survey was conducted on a total sample of 953 visitors of restaurants in three major cities in Serbia. The results of hierarchical regression analysis showed that Openness and Extraversion positively predict attitudes toward visits to facilities during a pandemic, while Conscientiousness and Neuroticism were negative predictors. However, in the second step of hierarchical regression analysis, attitudes toward a COVID-19 certificate as a mediator variable significantly reduced the negative effect of Neuroticism on the attitudes toward visits. It seems that, by obtaining the certificate, the fear of unsafe stays in restaurants can be reduced, and that making decisions about (no) visiting restaurants during the pandemic does not necessarily have to be compromised by emotional lability.

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Br J Spec Educ

How Acquired Technical Skills Surpass Cognitive Personality Traits of PR Employees: A Case Study of Economy Hotels in Egypt

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The hotel industry is one of the world’s oldest commercial industries (Bovin 2019). The industry is rapidly expanding, necessitating the assignment of tasks to skilled staff that will ensure client satisfaction. Hotel investment activities in African countries have lately increased (Ernst & Young 2013), and new hotel developments have become the fastest rising economic activity not just in Sub-Saharan Africa but also globally (Ernst & Young 2013). Human resource allocation in hotels refers to the assignment of hotel workers to service tasks, where staff can only be engaged for a certain amount of time due to labor laws. Human resource allocation requirements differ depending on the application area (Kayoko et al. 2011). The system’s success is frequently ascribed to how well it manages human resources. It is a critical issue in order to improve performance. When a task requires certain abilities, such as accounting skills, a human resource that handles the activity should have those skills in order to complete the assignment efficiently (Ernst et al. 2014). On the other hand, the impact of personality traits on employee job performance is undeniable, and many businesses take use of this effect. One of the most important psychological aspects influencing human behavior is personality. It is said to be crucial in the workplace. Personality qualities have an essential influence in improving an employee's job performance’s efficiency and are probably much weighted than technical ones. Personality traits are favorably connected with job success, and conscientiousness has attributes that directly correspond to job performance of employees with the highest weights, according to previous researches. It is the main objective of this paper to find out whether personalities traits from one side outweighs employees’ skills from the other side taking PR employees of economy hotels in Cairo as a sample for application and how could this contribute to the performance of the hotel. Keywords: attitudes, skills, cognitive personality traits, PR department, economy hotels, reputation and performance

A Study of digital transformation in hotels in Navi mumbai (Content No.44 & Page no. 264- ISBN: 978-93-86608-32-1)

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Rohan Shivekar

A Study of the Benefits and Challenges of Partnering with Online Ordering/Delivery companies to Restaurant Owners/Management in Kharghar A Comparative Study of Food Panda, Zomato, Swiggy

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Since 2015, online food delivery has witnessed a 150% growth in the restaurant business as per a report by the Red Seer Consulting accounting for 30-35% of the total restaurant business in India. The restaurant business in Kharghar, Navi Mumbai has also joined this bandwagon of online food delivery by partnering with main players like Food panda, Zomato and Swiggy. Although online food-delivery platforms are expanding choice and convenience, allowing customers to order from a wide array of restaurants with a single tap of their mobile phone/tab, there is also a need to see how this has affected the restaurant owner/management. The purpose of this research is to study the benefits and challenges faced by the restaurant owners in Kharghar as a result of partnering with the food delivery platforms, namely, Foodpanda, Zomato, Swiggy, and a comparative study of these platforms. Our methodology is based on questionnaire based survey conducted on 50 restaurants in Kharghar node using the food delivery platforms mentioned above. The results showed that while there are many benefits for the restaurant owners like high volumes of orders and marketing of their restaurants to a wider market, etc., there are equal challenges like cut in to profits and high registration rates, commissions to keep up with the competitors, etc. These findings may help the new restaurant owners to decide what is in store for them as they partner with these online food delivery platforms. Introduction 70 percent of the global population is projected to own a smartphone by 2020-that's less than four years from now for those of you counting-there's a lot of pressure on industries to keep up with the demand for digitization. The hospitality industry is no exception. In order to stay competitive in the travel and hospitality marketplace today, customer service is the key. Achieving excellence in providing a superior experience is a game-changing differentiator for leading businesses. With the world going mobile, the best way to service customer needs is to connect with them directly on their smartphone-which they never leave home without. In fact, more than 85 percent of people carry their smartphone with them when they travel. Additionally, 77 percent of the millennial generation reacts more positively to businesses that offer texting communication options. The Food and Restaurant industry is seeing significant digital transformation-Digital menus, kiosks, tablets on tables, digital tabletops and digital kitchens. Crucial success has been achieved in customization, food delivery, and payment options. Today, in India, Zomato, Swiggy, and FoodPanda are a few names that have made services like online table reservations, social media reviews, and mobile payment options. Indeed, every business owner in the restaurant sector strives to have a highly organized mobile application and impressive online presence so that they attract large numbers of people in a short time span.

CAREER ANXIETY OF TOURISM STUDENTS: AN ANALYSIS WITH PROJECTIVE TECHNIQUES

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In this study, it is aimed to reveal the thoughts of associate degree students studying in the field of tourism about career anxieties. For this purpose, projective techniques were preferred and the students' feelings and thoughts about their career anxieties were analyzed in depth. The data collection tool was prepared in accordance with the sentence completion technique and word association techniques. The data were obtained from 65 students studying in the associate degree program of the tourism program. In the analysis of the data, descriptive analysis technique was used. According to the findings, it was understood that factors such as indecision, family effect, individual competence, professional conditions, and the situation of the country were effective on students' career anxieties.

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The relationship between personality traits and individual performance: a case study in Malaysian hotel industry

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Performance management is an essential factor for the continued success of any organisation. A good individual performance leads to good organisational performance and success, or vice-versa it could lead to unfavourable stress and tension for employees and poor performance of the organisation. In the hotel industry particularly, positive personality traits in general managers (GMs) and assistant general managers (asst. GMs) performance can improve the performance of employees and hotel. Therefore, investigating the relationship between personality traits and individual performance is highly concern of current researches. This study aims to investigate the relationships between GM and asst. GM of the hotel industry in Malaysia by conducting interviews on personality traits and individual performance. Among five personality traits, which are openness to experience, conscientiousness, agreeableness, extraversion, and neuroticism, the findings revealed that conscientiousness and agreeableness are the most significant ones in GM and asst. GM performance. The study also discusses further on the individual performance of GM and asst. GM as well as the personality traits characteristics.

The relationship between personality traits and individual performance: a case study in Malaysian hotel industry

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Five-Factor Model of Personality Traits Among Undergraduate Students Towards Intention to Join the Hospitality Industry in Greater Kuala Lumpur

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Mohd Zulfakar Mohd Nawi

The purpose of this study is to determine the relationship between Personality Traits among undergraduate students towards intention to join the hospitality industry in Institutions of Higher Learning in the Greater Kuala Lumpur. This study employed Five-Factor Model of Personality Traits known as openness to experience, conscientiousness, extraversion, agreeableness, and neuroticism. A quantitative approach was employed. Questionnaires were distributed via online questionnaires. In total 397 responses were collected. Descriptive statistics and Correlation Analysis conducted for data analysis and Statistical Program for Social Science (SPSS) was used. This study found that Personality Traits were positively correlated with the intention to join the hospitality industry. Additionally, the result of this study indicated that openness to experience, conscientiousness, extraversion, agreeableness, and neuroticism as the Five-Factor Model of Personality Traits influences the intention of hospitality students to join the hospitality industry in the future. Practically, the outcomes of this study were beneficial to academia to understand the personality among hospitality undergraduate students. Theoretically, the findings of this study also provide academicians with the platform to achieve the valuable information on the current and real situation of hospitality students' intention to join the hospitality industry, thus eliminating gaps between literature and academic findings.

The effect of occupational commitment and mobbing on the intention to leave in road transportation during the COVID-19 pandemic period

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The road transportation sector is an integral part of foreign trade and the locomotive of economic development. The COVID-19 outbreak caused the closure of customs gates for a certain period in addition to a decrease in demand for goods and services and thus profoundly affected the road transport industry. For businesses operating in the road transportation sector, occupational commitment and exposure to mobbing of employees during the pandemic are vital in terms of business performance. This study examines occupational commitment and mobbing on the intention to leave during the COVID-19 pandemic. Although there are many studies in the literature on the effects of the COVID-19 pandemic, there has been no study examining the relationship between these three variables in the road transportation industry. This study is the first empirical study to examine variables such as intention to leave, mobbing, and professional commitment during the pandemic period in Turkey. The research universe consists of 45 logistics companies that provide transportation, customs clearance, storage, insurance, logistics value-added services. The sample consists of businesses engaged in national and international road transport, strengthening the representation ability. As a result of the study, it was determined that mobbing sub-factors did not decrease emotional, occupational commitment, and mobbing increased the intention to leave. Thus, it has been proven that there is a negative relationship between emotional and normative occupational commitment and intention to leave. It is expected that this study will contribute significantly to the businesses and the literature operating in road transportation during the COVID-19 pandemic.

The relationship between personality traits and individual performance: a case study in Malaysian hotel industry

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Malaysian hotel industry

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Factors Influencing Undergraduate Hospitality Students’ Intentions to Choose Careers in the Hospitality Industry

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Full-text available

Aug 2021

There has been a tremendous increase in student enrollment on hospitality management programs in recent years. However, industry practitioners consistently complain about shortage of skilled staff in the hospitality industry. This study sought to examine factors that influence undergraduate hospitality students’ choice of careers in the hospitality industry in Ghana. A survey involving 1,341 undergraduate hospitality students in both traditional and technical universities across the country was undertaken. The results show that intention to operate one’s own hospitality business, interest in hospitality careers, having a personality fit for careers in the industry and peer influence were the best predictors of students’ choice of hospitality careers. It is recommended that educators should emphasize practical and entrepreneurial courses in the hospitality program in both traditional and technical universities.

The relationship between personality traits and individual performance: a case study in Malaysian hotel industry

Article

Full-text available

May 2021

FeTeMM Öğrencilerinin Kişilik Özellikleri ve Kariyer Gelişim İhtiyaçları

Article

Mar 2024

Bu çalışmada, Fen, Teknoloji, Matematik ve Mühendislik (FeTeMM) alanlarında eğitim gören üniversite öğrencilerinin kişilik özellikleri ve kariyer gelişim ihtiyaçları arasındaki ilişkilerini ortaya koymak amaçlamıştır. Bu amaçla veriler, 429 öğrenciden Sıfatlara Dayalı Kişilik Ölçeği ile Kariyer Gelişim İhtiyaçları Anketi aracılığı ile toplanmıştır. Analizler için çoklu regresyon ve aşamalı (stepwise) regresyon analizlerinden yararlanılmıştır. Bu grubun en fazla kariyer planlama (KP), en az kendini tanıma (KT) konusunda kariyer gelişim ihtiyacı olduğu görülmektedir. Regresyon analizleri sonuçları FeTeMM öğrencilerinin KT kariyer ihtiyacını dışadönüklük, duygusal denge, sorumluluk ve deneyimlere açıklık kişilik boyutları %24, iş ve eğitim olanaklarını keşife yönelik kariyer gelişim ihtiyacını sorumluluk, duygusal denge ve dışadönüklük kişilik boyutları %18 düzeyinde ve KP kariyer gelişim ihtiyacını ise sorumluluk, duygusal denge, uyumluluk ve dışadönüklük kişilik özelliklerinin %32 düzeyinde yordadığını göstermektedir. Araştırmanın sonunda bulgulara dayanarak bu gruptaki öğrenciler için kariyer psikolojik danışmanlığı adına neler yapılabileceğine ilişkin öneriler sunulmuştur.

The impact of internship job characteristics on students’ hospitality career: students’ and employers’ perspectives

Article

Apr 2024

Exploring the Importance of Emotional Intelligence Training Programme on Soft Skills: A Randomised Controlled Trial

Article

Feb 2024

Aim This study aimed to develop an emotional intelligence (EI) training programme and test its effectiveness on soft skills amongst nursing students. Methods A randomised controlled trial was used in this study. The study enrolled a total of 100 nursing students from Saraswati Nursing Institute in Kurali. A total of 50 participants were chosen at random to a 5-day, 1.5-h EI training programme (EITP), while the other 50 were assigned to a control group that received no intervention. The EI scale and the Soft Skills Assessment Scale were used to examine the intervention’s impact. At the beginning (pre-test) and ending (post-test) of the research, the effectiveness of the training programme in the experimental and control groups was assessed. The CONSORT statement was used to perform this research. Results The post-intervention mean soft skills score was higher amongst nursing students in the experimental group than in the control group, i.e. P ≤ 0.05. Conclusion EITP is an effective tool for improving soft skills. Thus, the relevance of soft skills was underlined in this study, and applying the EITP programme may be the best approach for improving soft skills amongst nursing students.

Predictors of work intention in the tourism career: the moderating impact of cultural aspects

Article

Dec 2023

The motivation of generation Z: A prototype of the Mendel University student

Article

Nov 2023

Turizm Sektörünün İstihdam Niteliğinin Öğrencilerin Kariyer Planları Üzerindeki Etkisi The Effect of Employment Quality of Tourism İndustry on Students' the Career Plan

Article

Full-text available

Sep 2015

z Mesleki turizm eğitimi gören öğrencilerin eğitimlerini sürdürdükleri alanda istihdam edilmelerinin hem kariyer planlamaları açısından hem de ülke turizminin geleceği açısından önemi büyüktür. Yapılan bu araştırmanın amacı mesleki turizm eğitimi gören öğrencilerin turizm sektörünün istihdam niteliğinin kariyer planlarına olan etkisini ortaya koymaktır. Bu amaçla oluşturulan anket formu 2014 yılının Aralık ayında Gaziantep'te bünyelerinde turizm eğitimi verilen üç farklı Mesleki ve Teknik Anadolu Lisesi'nde eğitim gören 406 öğrenci üzerinde uygulanmıştır. Betimsel analiz yöntemi ile gerçekleştirilen bu araştırmaya katılan 9,10,11 ve 12. sınıf düzeyinde eğitim gören öğrencilerin anket formunda yer alan ifadelere verdikleri cevaplar analiz edilmiş; öğrencilerin turizm sektöründe kariyer yapmanın toplum nezdinde bireye saygınlık kazandıracağı görüşünde oldukları ancak öğrencilerin sektördeki iş bulma ve çalışma koşullarına yönelik değerlendirmelerinin öğrencilerin kariyerlerini turizm sektöründe sürdürmeleri üzerinde olumsuz bir etkisinin olduğu sonucu tespit edilmiştir. Bununla beraber araştırmaya katılan öğrencilerin turizm sektöründe çalışma arzuları ile turizm sektörünün istihdam niteliğine ilişkin boyutların tamamı arasında anlamlı bir ilişki olduğu tespit edilmiştir. Anahtar Kelimeler: Turizm Sektörü, Turizm Eğitimi, Kariyer Planlama. Abstract Employment of students in vocational tourism training in the field where they continue their education has great importance both in terms of career planning and the future of the country's tourism. The purpose of this study carried out is to reveal the impact to their career plans of the nature of employment in the tourism sector among the students in vocational tourism training. A questionnaire created for this purpose was applied to 406 students studying in three different Vocational and Technical High School that give tourism education in Gaziantep in December 2014. The answers to the statements in the questionnaire by the students studying at 9,10,11 and 12th grade levels were analyzed and it was determined that students think that making a career in the tourism sector gives dignity to the individual in society, however assessments of working conditions and finding a job in the industry of students has a negative effect on pursuing careers in the tourism sectors of students. However, it was determined that there was a significant relationship between the desire to work in the tourism sector of the students surveyed and all of the dimensions relating to the quality of employment in the tourism sector.

Personality is no stranger to occupational choice among hospitality graduates

Article

Full-text available

Apr 2023
J HOSP LEIS SPORT TO

Effect of Hospitality and Tourism Students’ Perceived Skills on Career Adaptability and Perceived Employability

Article

Apr 2023

This study compared students’ perceived skills in the classroom and during their internship. It also assessed the effect of students’ perceived skills on career adaptability and perceived employability. A self-administered survey was sent out to hospitality and tourism undergraduate majors. Results showed that students perceived different skills in working under pressure, written communication, numeracy, planning and coordinating, and using new technology between internship set-ups and the classroom. It also indicated a positive relationship between soft skills and career adaptability, and between career adaptability and perceived employability. However, technical skills had no effect on career adaptability. Practical implications of complementing both classroom and internship experiences and enhancing soft skills of communication, problem-solving, and teamwork were discussed.

Hospitality internships and green leaders: analysing the engagement of interns with hotel sustainable development practices

Article

Apr 2023

Purpose The aim is to provide insights on the inclusion of sustainability training during internship and the engagement of interns in the sustainability practices of the hotel. The paper investigates how aspects of knowledge and participation in sustainable practices can bring about a positive change in the industry's future and also aid in the creation of smart green leaders. Design/methodology/approach The paper utilizes qualitative research methodology and draws on in-depth interviews with students and learning and development managers using multiple sources of evidence to derive a holistic picture. Findings The paper aims to highlight the importance of incorporating sustainability training as an indispensable part of hotel internships. It also reveals the positive impact and long-term behavioural changes of students along with presenting strategies to create student stewards for sustainability. Research limitations/implications The limitations of the study arise from its small sample size, which nonetheless generated some rich insights. Originality/value There has been much research in the area of hospitality internships, however, it has not been considered from the perspective of sustainability development or green internships. In this sense, the paper is novel as it challenges the traditional expectations of hospitality internships.

Education Quality and Tourism Faculty: A Bibliometric Approach

Article

Full-text available

Dec 2022

Education quality and tourism faculties have a crucial role as qualified personnel is essential in the tourism industry; however, few studies have investigated this field using the bibliometric visualization method. The main aim of this study is to understand the trends in scientific publications about "education quality" and "tourism faculties" and how authors, institutions, and countries interact in these studies. To be able to understand that bibliometric methods within scientometrics were used via Citespace to merge two terms from 2002 to 2021. Data were obtained from the WoS database in January 2022. After the extraction process, a total of 711 publications were found that were linked to education quality and tourism faculties, and a set of co-occurrence, co-cited, and high-frequency word analyses were used. Basic 5 conclusions are derived based on the analysis method. When the five conclusions are examined, the methodology of this study, which is new for educational sciences and tourism, will contribute to the increase of knowledge and epistemology cumulatively in the field. Also, it will lead to the emergence of more publications on related subjects by directing the researchers to the less studied areas. And additional scholarly collaborations may be able to improve the depth of this research.

[PDF] FORMALISING MULTIDISCIPLINARY RESEARCH IN MANAGEMENT SCIENCES NS Matsiliza - READINGS BOOK, 2022 - gbata.org. 2022 GBATA READINGS BOOK THEME RESILIENCE AND REINVENTION: BEST PRACTICES

Conference Paper

Full-text available

Oct 2022

Noluthando Manyathi Matsiliza

This paper explores the value of formalising multi-disciplinary research to promote post-graduate research initiatives in management-related studies. In advancing the debate on the prospects and challenges in promoting post-graduate studies (PGS), scholars globally alluded to the need to adopt multi-disciplinary research MDR to address the existing gaps in knowledge production boundaries. Due to global and local complexities in knowledge production, it has become imperative to manage resources sparingly by diversifying research. Some systematic changes occur at a spatial scale; hence a multi-disciplinary approach will be suitable to address those factors associated with the environment. Challenges like climate change, demographic expansion, development planning, and others are spatial and need diverse solutions. Despite the call to cross the research cultural boundaries of scientific research, some academic faculties are reluctant to formalise MDR and some have abandoned multidisciplinary studies. This study adopted a qualitative research method to survey the perceptions of the post-graduate students and instructors. Data was collected using an online questionnaire, a purposive sample was drawn conveniently from scholars and students who were willing to participate in the study and have knowledge of MRD. Findings from this study add value to the re-emerging debate on the adoption of MDR. Keywords: management studies, post-graduate studies, multidisciplinary research, open-access, ontology

Why do hotel interns stay in the hospitality and tourism industry? An interactionist perspective of organizational socialization

Article

Dec 2021
Int J Contemp Hospit Manag

Purpose Promoting interns’ organizational socialization has become an urgent concern for the hotel industry. Building on career construction theory, this study aims to use a time-lagged design to investigate the interrelationships among perceived organizational support (POS), psychological capital and organizational socialization and their consequent effects on interns’ intention to stay in the hotel industry. Design/methodology/approach Panel data were obtained in three waves from hotel interns from 21 upscale hotels located in 13 cities in China with a time lag of 10 weeks ( N = 369). The structural equation modeling was used for data analysis. Findings POS has a significantly positive effect on interns' psychological capital. Additionally, both POS and psychological capital contribute to the intention to stay in the hotel industry through the mediation of organizational socialization. Practical implications Hotels should communicate with interns more explicitly, provide assistance programs to alleviate uncertainty and reward interns on their excellent service performance to improve POS. Moreover, setting up psychological capital programs and empowering interns to be involved in task development is beneficial for enhancing psychological capital. Hotels should also consider mentoring as a socialization approach. Further, career planning and counseling programs should be provided for interns’ long-term hospitality career development. Originality/value A time-lagged research method is adopted to provide a new approach to improve interns’ intention to stay in the hotel industry from the interactionist perspective. This study enriches research about psychological capital, POS and organizational socialization.

Antecedents and Consequences of Explicit and Implicit Attitudes toward Digital Piracy

Article

Nov 2021
INFORM MANAGE-AMSTER

Alexander Serenko

This study demonstrates the salience of explicit and implicit attitudes in the context of digital piracy and identifies their antecedents and consequences. Data were obtained by means of the Implicit Association Test and a survey. Explicit attitude has a positive effect on behavioral intentions which influence digital piracy engagement, whereas implicit attitude has a positive direct impact on digital piracy engagement. Idealism has a negative effect on explicit attitude but a positive impact on implicit attitude. Relativism has a positive effect on explicit and implicit attitudes. People's selfish characteristics manifest themselves in delinquent digital piracy actions through implicit cognitive processes.

Challenges for Student Satisfaction of Internship Program in Hospitality and Tourism Industry in Vietnam

Article

Full-text available

Aug 2021

The internship program is the most crucial supplemental training for students in practical skills, knowledge, and attitude necessary to adapt to the changing industrial world of hospitality and tourism. This exploratory study is to investigate the challenges that bachelor students of Hospitality and Tourism Management (H&T) often experience and need to overcome themselves through internship programs at enterprises in hotel, restaurant, travel, and tourism setting in Vietnam. Data from 400 valid answers out of 442 respondents who have experienced their internship programs through direct and online questionnaires was analyzed by SPSS to identify the industry-specific difficulties that trainees must overcome in order to attain satisfaction with the internship term. The results show the main challenges are communication and conduct, working hours, problem-solving skills, self-confidence, supervision, and working environment but physical requirements. The conclusions help not only future student interns for better preparation but also indicate the Hospitality and Tourism Training Schools and industry enterprises the preparedness for students in psychology and skills to experience the most satisfactory and fruitful internship, which plays essential role in attracting talents to remain in H&T industry and mark the effectiveness of university training program.

The Customer Orientation of Service Workers: Personality Trait Effects on Self and Supervisor Performance Ratings

Article

Full-text available

Feb 2002

Prior research indicates that market orientation is associated with positive outcomes for firms. For service organizations, a market orientation is implemented largely through individual service workers. The authors investigate the mediational role of customer orientation in a hierarchical model of the influence of personality traits on self-rated and supervisor-rated performance. The results support a partially mediated hierarchical model. Three basic personality traits (emotional stability, agreeability, and the need for activity) account for 39% of the variance in the customer orientation of employees. In turn, the customer orientation measure and conscientiousness account for 26% of the variance in self-rated performance. The customer orientation measure, along with the direct effects of conscientiousness and agreeability, account for 12% of the variance in manager ratings. The authors discuss the results and their implications for marketing researchers and managers.

Perceptions and attitudes of undergraduate tourism students towards working in the tourism industry in Turkey

Article

Full-text available

Jun 2000
TOURISM MANAGE

The purpose of this paper is twofold: to develop a multi-dimensional and multi-item attitude scale for measuring undergraduate tourism students’ attitudes towards working in the tourism industry, and to investigate the general attitudes of undergraduate tourism students using the new measure. This paper describes the scale-development process and presents the results of the testing of the new scale among a sample of four-year tourism and hotel management school students in Turkey. Overall, unfavourable or negative evaluations towards different dimensions of working in the tourism industry are reported. Implications for the travel industry, the public sector and tourism and hotel management schools are also discussed.

Securing graduate commitment: An exploration of the comparative expectations of placement students, graduate recruits and human resource managers within the hospitality, leisure and tourism industries

Article

Full-text available

Dec 2001
Int J Hospit Manag

This research begins the process of mapping out human resource (HR) strategies appropriate to the needs of actual and potential graduate employees. The perceptions and attitudes of placement students, recent graduates working in the sector and managers with responsibility for graduate development were surveyed, looking at the elements that make up the initial psychological contract of students on first encounter with the sector; the types of organisational HR practice that are seen as meeting the needs of employees; the role that universities can play in constructing expectations and bridging gaps between the graduate and the employer. It was found that the nature of the contract shifts from relational to transactional between placement and employment.

RIASEC types and Big Five traits as predictors of employment status and nature of employment

Article

Full-text available

Sep 1999
PERS PSYCHOL

This prospective study investigated the validity of the Five-Factor Model (FFM) of personality and Holland's RIASEC vocational interest typology in predicting employment status and the nature of employment in a sample of graduating college seniors as they entered the job market. A sample of 934 senior college graduates enrolled in various academic subjects filled in Costa and McCrae's NEO-PI-R (1992) and Holland's Self-Directed Search (1979). One year after graduation, they were requested to describe their labor market positions and jobs, using the Position Classification Inventory (PCI; Gottfredson & Holland, 1991). Six hundred and twelve people responded to the second call, of whom 335 were employed and 66 unemployed. The incremental validity of the 2 models over and above each other was investigated in the sample of employed and unemployed subjects (N= 401) using stepwise regression analysis. The results showed that Extraversion and Conscientiousness were the only valid predictors of employment status and that vocational interests did not show incremental validity over and above these factors. The RIASEC types, however, were clearly superior in explaining the nature of employment, underscoring the validity of Holland's hexagonal calculus assumptions. Employment reflecting Realistic, Social and Enterprising characteristics was to a limited extent predicted by four of the Big Five, except Neuroticism, over and above the RIASEC types. The findings are discussed in the framework of Schneider's Attraction-Selection-Attrition (ASA) theory (1987) concluding that Holland's RIASEC model is more employee-driven, being better at predicting the nature of employment, whereas the FFM is more employer-oriedted, with greater validity in evaluating the employability and employment status of applicants.

An Investigation of Big Five Personality Traits and Career Decidedness Among Early and Middle Adolescents

Article

Full-text available

Jan 2004
J CAREER ASSESSMENT

Big Five personality traits were analyzed in relation to career decidedness among adolescents in middle and high school. Participants were 248 seventh-grade, 321 tenth-grade, and 282 twelfth-grade students. As hypothesized, Conscientiousness was positively and significantly correlated with career decidedness in all three grades. Openness and Agreeableness were found to be positively related to career decidedness for these middle and high school students. Emotional Stability was positively, significantly related to career decidedness for the twelfth-grade sample. There were no significant differences in correlational results for males versus females. No significant mean differences in career decidedness were observed between the three grades. Results are discussed in terms of implications for future research and career development efforts. The purpose of this article is to examine the Big Five personality traits in rela-tion to career decidedness among adolescents in middle and high school. Deciding on a career is a key developmental task in late adolescence and early adulthood (Super, 1990). As noted by Arnold (1989), career decidedness serves several positive functions for the individual, including contributing to identity and psychosocial competence, providing "a filter through which sometimes sur-prising events in an unfamiliar environment with novel role requirements are interpreted" (p. 165), and providing long-term goals. As might be expected, there is a rich and diverse literature on career decidedness and on the related topic of career indecision 1 (Gordon, 1998; Osipow, 1999; Spokane & Jacob, 1996). Within that literature base, there has been fairly extensive investigation of the relationship between personality traits and career decidedness. It is important to study career decidedness from the perspective of personality for several reasons.

Employee and Customer Perceptions of Service in Banks. Replication and Extension

Article

Full-text available

Aug 1985

Replicated the 1st author and J. J. Parkington's (1979) research on the relationships between employees and customers in service organizations by analyzing survey data from 142 employees and 968 customers from 28 branches of a bank. Moderate support was found for the 1st author and Parkington's work on correlates of stress for boundary role employees. Support was also found for relationships between branch employees' and branch customers' service perceptions and attitudes as reported by the present 1st author et al (1980). Significant relationships were reported between branch employees' perceptions of organizational human resources practices and branch customers' attitudes about service. Employee attitudes and customer attitudes were related to their own and one another's turnover intentions. Results are discussed from the perspective of promoting an integration of consumer and organizational behavior in the service sector. (51 ref) (PsycINFO Database Record (c) 2012 APA, all rights reserved)

Validation of the Five-Factor Model of Personality Across Instruments and Observers

Article

Full-text available

Jan 1987

Two data sources--self-reports and peer ratings--and two instruments--adjective factors and questionnaire scales--were used to assess the five-factor model of personality. As in a previous study of self-reports (McCrae & Costa, 1985b), adjective factors of neuroticism, extraversion, openness to experience, agreeableness-antagonism, and conscientiousness-undirectedness were identified in an analysis of 738 peer ratings of 275 adult subjects. Intraclass correlations among raters, ranging from .30 to .65, and correlations between mean peer ratings and self-reports, from .25 to .62, showed substantial cross-observer agreement on all five adjective factors. Similar results were seen in analyses of scales from the NEO Personality Inventory. Items from the adjective factors were used as guides in a discussion of the nature of the five factors. These data reinforce recent appeals for the adoption of the five-factor model in personality research and assessment.

An investigation of career decidedness in relation to "Big Five" personality constructs and life satisfaction

Article

Jan 1999
Coll Student J

Common method variance in management research: Its nature, effects, detection, and remedies

Article

Jan 2006

Personality traits as antecedents of employee customer orientation: A case study in the hospitality industry

Article

Jan 2006

Exploring the education-employment equation in hospitality management: A comparison of graduates and HNDs

Article

Mar 1996
Int J Hospit Manag

In this paper, data from the UK Careers and Choices Survey of 712 Hotel and Catering graduates who completed courses in 1989 are used to compare the experience and perceptions of Bachelor's Degree and Higher National Diploma course alumni in terms of their higher education and subsequent employment. The primary aims of this analysis are to examine the respondents' transition from education to employment and to determine how well they appear to be equipped to meet the needs of the hospitality industry. Do the more ‘craft-based’ diplomates fit more happily into the industry than those taking the more academic vocational route? It is concluded that the two cohorts exhibit significant differences, in terms of evaluations of their courses and early career trajectories, but that these largely derive from their different characteristics (largely independent of higher education experience) and the options available to them. HNDs are more likely to remain in the industry, but there is evidence to suggest that this may be due to the narrower range of opportunities open to them as a result of their more vocationally specialist qualification rather than a stronger commitment to the industry.

Personality - Career Fit and freshman medical career aspirations:A test of Holland’s Theory

Article

Dec 1998

J.S. Antony

Employing Holland's personality theory of occupational decision making, this study explores how personality-career fit influences initial medical career aspirations among college freshmen, and the extent to which such fit is associated with the maintenance or abandonment of those aspirations. Personality types thought to be common among physicians (Holland's investigative, social, or artistic types) are predictive of aspiring to a medical career-findings that validate the importance of “fit” between an individual's personality and career choice generally, and the choice of medicine specifically. Moreover, the personality characteristics of students are related to the careers they later choose as alternatives to medicine. Overall, these findings provide additional support for Holland's occupational decision-making theory of personality-career fit, and illustrate how personality characteristics are systematically associated with changes in career choice during college.

Hospitality Graduates' Employment Status and Job Satisfaction

Article

May 2013

The purposes of this study were to profile hospitality graduates' employment status and to determine the levels of overall job satisfaction of hospitality graduates. The research sample represented 320 individuals who graduated from the hotel and restaurant management program at a Midwest university. Overall, respondents' job satisfaction from within five dimensions was moderate, ranging from 3.51 to 5.10 on a 7-point Likert scale. Age and income were significant factors affecting respondents' job satisfaction. The satisfaction level appears to be highest among the respondents working between six to nine years in the industry, but declines sharply after that period. Therefore, the industry should consider this timeframe to prevent the draining of the managerial talent to other industries. Unlike previous findings, the respondents' job satisfaction in this study was not influenced by average working hours. Limitations and recommendations for future research also were discussed.

Personality and Social Influence Strategies in the Workplace

Article

Oct 1997

Two studies were conducted to examine the relation between personality and the use of social influence strategies in the workplace. In Study 1, MBA students reported how often they used various influence tactics with their peers at work. They also completed measures of the Big Five personality dimensions, desire for control, and self-monitoring. Canonical correlation analyses found several significant relations between the reported use of influence strategies and personality. High scores on extra-version, self-monitoring, and desire for control predicted more and more varied use of influence strategies. In Study 2, coworkers of the Study 1 participants indicated the extent to which they believed the student used each of the influence strategies and how effective they believed that person was at influencing them. The use of rational persuasion and efforts to involve the other person were related to perceived effectiveness, whereas relying on others to influence a coworker was seen as ineffective.

Personality-career fit and freshman medical career aspirations: A test of Holland's theory

Article

Dec 1998

James Soto Antony

Employing Holland's personality theory ofoccupational decision making, this study explores howpersonality-career fit influences initial medical careeraspirations among college freshmen, and the extent to which such fit is associated with themaintenance or abandonment of those aspirations.Personality types thought to be common among physicians(Holland's investigative, social, or artistic types) are predictive of aspiring to a medicalcareer-findings that validate the importance of“fit” between an individual's personalityand career choice generally, and the choice of medicinespecifically. Moreover, the personality characteristics ofstudents are related to the careers they later choose asalternatives to medicine. Overall, these findingsprovide additional support for Holland's occupational decision-making theory of personality-careerfit, and illustrate how personality characteristics aresystematically associated with changes in career choiceduring college.

Work Attitudes and Management Values: The HospitalityIndustry

Article

Mar 1992
Int J Contemp Hospit Manag

Glenn F. Ross

Examines the relationships among a set of management values, a set of tourism and hospitality industry job adaption/advancement strategies, measures of the work ethic and a range of socio‐demographic measures within a sample of Australian high school students from a major tourism host community. Most students would elect to gain further qualifications and skills in order to obtain a better position within the tourism and hospitality industry. Most students regarded as important the need for management to require employees to: achieve highly; maintain amicable relationships with fellow workers; demonstrate autonomy in their job performance; and abide by sufficient regulations and rules for the smooth running of the enterprise. Explores the implications of the study for the tourism and hospitality industry.

Personality and Vocational Behavior: A Selective Review of the Literature, 1993–1997

Article

Oct 1998

We provide a selective review of the literature on personality and vocational behavior from 1993 to 1997. We framed the personality aspects of the research in terms of the Five-Factor Model of personality whenever possible, to enhance synthesis across the literature. Major clusters of literature reviewed included the links of personality to choice-related processes (i.e., interests, aspirations, attitudes and values, maturity, and decision-making), general career processes (i.e., job searches, career progression and changes, multiple roles, career commitment, congruence, and mentoring), occupational satisfaction and well-being (i.e., job satisfaction, occupational stress, strain, and burnout), and organizational outcomes (i.e., job performance, other desirable and undesirable outcomes). Neuroticism, extraversion, and conscientiousness emerged most frequently in associations with vocational behavior. We summarize other themes and provide recommendations for future research in this domain.

Selecting that First Job

Article

Aug 1997

From a preselected list of 20 items that may influence students' impressions of potential employers, 550 U.S. hospitality students from 19 schools ranked those factors and assigned those involving personal interaction the highest ratings. The most influential factors were (1) Experience with the company as a consumer; (2) Word of mouth from faculty members; (3) Word of mouth from alumni; (4) Company representative's personality; (5) Word of mouth from students; (6) Guest lecturers in class; (7) Company representative's appearance; (8) Company participation in job fair; (9) Three-month work experience, internships; and (10) Companysponsored tours. Least influential were company-sponsored scholarships, company videos, company-sponsored social events, and company information on the internet or worldwide web.

Students' work experiences, perceptions and attitudes towards careers in hospitality and tourism: a longitudinal case study in Spey Valley, Scotland

Article

Mar 1994
Int J Hospit Manag

Donald Getz

High-school students in the Spey Valley area of Scotland were surveyed in 1978 and again in 1992 to determine changes in their work experiences and in perceptions and attitudes towards careers in the tourism and hospitality industry. It was found that the majority in both years had actual work experiences in the tourism and hospitality sector, but attitudes towards a potential career in the industry had become much more negative over the 14 years. Explanations are found in the absence of local training, current problems in the local tourism industry and a perception that such jobs are not desirable. Implications are drawn for education and training.

Students' expectations from their cooperative education placements in the hospitality industry: An international perspective

Article

Feb 1999
Educ + Train

Robert Z. Waryszak

Four groups of students from the following institutions participated in a study to assess the expectations from their cooperative education placements’ work environment: Victoria University of Technology, Melbourne, N = 80; Hotel School, The Hague, N = 107; Oxford Brookes University, Oxford, N = 50; University of Strathclyde, Glasgow, N = 50. In all, 287 students responded to a mail questionnaire (Work Environment Scale, Moos, 1994) before their cooperative education placements. Overall, all four samples including the Melbourne students had moderate to high expectations from their organisations’ work environment. Specifically, Melbourne students expected higher involvement, greater peer cohesion, more task orientation, more work pressure and greater control when compared with the The Hague students. They also expected less autonomy on the job as compared with the Strathclyde students. The Hague students had overall lower expectations on most of the social climate dimensions. It is suggested however that the above findings be verified by replication with a greater variety of populations and institutions.

Making a career of it? Hospitality students' future perspectives: An Anglo-Dutch study

Article

Feb 2001
Int J Contemp Hospit Manag

Andrew Jenkins

The aim of this research is to establish students’ perceptions of the international hospitality industry and, specifically, to establish the likelihood of the student seeking employment in the industry after graduating, the region/country where the student intends seeking employment, the functional area/sector which is most attractive to the student and the position which the student expects to hold five and ten years after graduating. The research is based on a questionnaire administered at two universities offering hospitality management degrees, one in the UK, the other in The Netherlands. The main findings are that students have a distinct preference for certain hotel departments, hotel chains and sectors of the industry. Most expect to be general manager/corporate manager ten years after graduating. As the degree progresses, the students’ perception of the industry deteriorates. The paper concludes by examining issues relating to the image of the industry and the development of hospitality curricula.

Uncerstanding Attitudes and Predicting Social Behavior Prentice-Hall

Book

Jan 1980

Career management strategies: The role of personality

Article

Aug 1998

Using instrumentation grounded in the “Big Five” theoretical framework, this paper empirically examines personality as a predictor of career strategy behavior. Results support expectations that some aspects of personality (e.g. being extroverted or sociable) are associated with greater use of strategies involving relationships with others (e.g. seeking mentoring relationships). Other results indicate an association between personality dimensions (e.g. “openness to experience” or “intellectance”) and more self-directed career strategies (e.g. developing skill/career flexibility). Implications of these results and directions for future study are discussed.

Human resource issues facing the hotel and travel industry in China

Article

Dec 2004
Int J Contemp Hospit Manag

There are many human resource challenges facing China's hotel and tourism industry. The key issues are: the lack of qualified staff at both operational and managerial levels, high staff turnover rates, the unwillingness of university graduates to enter the industry, and the gap between what is taught in school and college and the realities of the industry itself. The aim here is to explore these issues by interviewing industry executives and academics and via the authors' own experiences of teaching and research in China. It is hoped that these issues will be noted by the Chinese government and by industry leaders, and academics, as it will take a collaborative effort to address them.

The effects of framing vocational choices on young adults' sets of career options

Article

Jan 2005
Career Dev Int

Purpose The present paper examines the effects of two decision‐framing inductions on young adults' set of career options: first, whether young adults use abilities or interests as the grounds for their vocational choices and, second, whether young adults approach the decision‐making task by including all career options to which they feel positively or by eliminating all career options to which they feel negatively. Design/methodology/approach A 2 × 2 experimental design was used to collect data from a diverse group of college undergraduates. Findings The results suggest that individuals who choose careers on the basis of skills and who use the inclusion decision‐making procedure are significantly more likely to narrow down their sets of career options. Research limitations/implications The paper also suggests that Holland's model of vocational choice (RIASEC) may be differentially useful in guiding students to appropriate vocations for themselves. Students with a “social” profile, for example, have a much larger and more diffuse set of career options available to them than students with “realistic” or “investigative” profiles. Practical implications The findings here suggest that the prevalent practice of focusing students' attention on finding activities they like may be less successful in helping students identify appropriate careers than focusing students' attention on their skills and abilities. Originality/value The paper addresses a career decision‐making phenomenon that has received increasing attention in the press and among educators.

Personality Structure: Emergence of the Five-Factor Model

Article

Nov 2003

John M. Digman

L'auteur discute un modele a cinq facteurs de la personnalite qu'il confronte a d'autres systemes de la personnalite et dont les correlats des dimensions sont analyses ainsi que les problemes methodologiques

Towards Validation of the Service Orientation Construct

Article

Jan 1994

David J. Cran

This article reports early results from an Australian study using the Hogan Personality Inventory (HPI) to assess the validity of two proposed service orientation constructs by Hogan [1992] and Dale and Wooler [1991]. Results from this sample (N=235) closely reflect the basic Hogan construct but found that ambition may also influence service orientation. Other HPI Subscales indicate that service orientation is an inherent disposition and it is proposed that, even with training, low service orientation employees may present longer term attitudinal and performance problems for organisations. Implications are discussed for using the HPI in service employee selection and suggestions are made to enhance future research endeavours.

Work Values and Personality Traits as Predictors of Enterprising and Social Vocational Interests

Article

Jan 2004
PERS INDIV DIFFER

The present study investigated the incremental validity of work values to predict enterprising and social vocational interests over and above personality traits in a sample of 178 undergraduate commercial engi-neering or commercial sciences seniors. Twelve work values, defined as broad tendencies to prefer general job characteristics, were operationalized as the extent to which people assign importance to a range of job characteristics when thinking about an ideal work situation. Personality traits were assessed with the Dutch authorized adaptation of the NEO-PI-R (Costa & McCrae, 1992; Hoekstra et al., 1996). Enter-prising and Social vocational interests were assessed with three-item scales representing job titles. Although, the majority of the work values were related to the Five Factor Model-traits, correlations were modest to moderate, not exceeding 0.44. The results of the stepwise hierarchical multiple regression ana-lyses show that work values have incremental validity over and above the FFM-traits to predict enter-prising and social vocational interests. Enterprising interests are predicted by Extraversion, whereas Social interests are predicted by Openness. The work values Influence and Team respectively further add posi-tively and negatively to the prediction of Enterprising vocational preferences, while interest in Social occupations is additionally characterized by putting less weight on Earnings. The discussion focuses on the validity of work values and personality traits for vocational and career streaming.

Mediation of the Big Five’s effect on career decision making by life task dimensions and on money attitudes by materialism

Article

Jan 2000
PERS INDIV DIFFER

Alan Shafer

Two studies examine a model in which the Big Five’s effect is mediated by domain specific variables. . Life Task dimensions were hypothesized to mediate the Big Five’s effect on Career Decision Making. Factor analyses found five Life Task and seven Career Decision Making factors. The Big Five were moderately predictive of Life Task (Mean R=0.23) and Career Decision Making (Mean R=0.31) factors. Regression revealed that the Life Task factor of Progress mediated the influence of Conscientiousness and Extraversion, but not Neuroticism on Career Decision Making. . Materialism and Status Concern were hypothesized to mediate the Big Five’s effect on Money Attitudes. Factor analyses found five Materialism-Status and six Money Attitude factors. The Big Five were moderately predictive of both Materialism-Status (Mean R=0.31) and Money Attitude (Mean R=0.29) factors. Regression revealed that several different Materialism factors mediated the effect of the Big Five on Money Attitudes. . In several cases the mediation model revealed that the direct effect of a trait on an outcome was actually an indirect effect channeled through a mediator. Additionally, the combined effect of traits and mediators was larger than the effect of traits alone (Mean R=0.49 study 1 and 0.61 study 2). This suggests that research examining the relation of traits to outcomes might be enriched theoretically and increased in predictive power by including mediators.

What do Australian school leavers want of the industry?

Article

Feb 1994
TOURISM MANAGE

Glenn F. Ross

Relatively little research has thus far been conducted on the perceptions and intentions of those individuals who are likely to enter the tourism/hospitality industry work-force. This study has investigated the relationships among a set of management communication values, a set of tourism/hospitality industry employment interest levels, personal control perceptions and a range of socio-demographic measures within a sample of Australian high school students from a major tourism destination. Many students ranked tourism/ hospitality industry employment highly and regarded the management communication values associated with understanding the viewpoint of employees and with being able to talk easily with management most important. The management communication value associated with ease of communication was found to be the most powerful predictor of a tourism/hospitality industry employment interest. The implications of the results for management within the tourism/hospitality industry context are explored.

Effects of disposition on hospitality employee job satisfaction and commitment

Article

Aug 2006
Int J Contemp Hospit Manag

Paula Silva

Purpose - The main purpose of this paper is to investigate the relationship of job attitudes to personality traits in a hospitality setting. Design/methodology/approach - The author uses a questionnaire at two hotel chains in the western US to ascertain the variables. Employees that are surveyed are all non-management personnel. Findings - The author finds that job attitudes, specifically, organizational commitment and job satisfaction are significantly related to the personality traits, the big five and locus of control. Research limitations/implications - The number of hotel employees studied is 159. A larger sample size could increase the validity of the findings. Practical implications - This paper encourages hotel management to consider the use of personality tests in the selection of hotel employees as the results suggest that certain traits are related to an employee's job satisfaction and organizational commitment. Originality/value - The paper is original in the sense that prior work has mainly focused on the employee job attitude in relation to how the employee perceives the workplace. There have been limited investigations into the relationship between personality and job attitudes. This paper suggests that dispositions may play a role in the attitude of the employee. [ABSTRACT FROM AUTHOR] Copyright of International Journal of Contemporary Hospitality Management is the property of Emerald Group Publishing Limited and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Percept-Percept Inflation in Microorganizational Research: An Investigation of Prevalence and Effect

Article

Feb 1994

Analysis of 42,934 correlations published in 581 articles not only revealed general evidence that self-report methods have produced percept-percept inflation in microresearch on organizations but also suggested that this effect is diminished when 1 or both covariates are demographic variables. Further analysis of a subsample of 11,710 correlations indicated that percept-percept inflation has influenced research on particular bivariate relationships but has not had the broad, comprehensive effects envisioned by critics. These findings challenge the validity of general condemnations of self-report methods, suggesting instead that domain-specific investigations are required to determine which areas of research are especially susceptible to percept-percept effects. [ABSTRACT FROM AUTHOR] Copyright of Journal of Applied Psychology is the property of American Psychological Association and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Personality and Cognitive Ability as Predictors of Job Search Among Employed Managers

Article

Mar 2001
PERS PSYCHOL

Traditional models and research on employee job search and separation focus on situationally-specific variables, those that change with time or between particular employment situations. More enduring individual characteristics, such as personality and cognitive ability, may create predispositions that affect search and separation in consistent ways across different situations. The research reported here extends traditional turnover models by incorporating two enduring individual characteristics – personality and cognitive ability – into the search and separation process. This extended model is then tested on a sample of executives. Cognitive ability as well as the personality dimensions of agreeableness, neuroticism and openness to experience related positively to job search. The effects of cognitive ability and the personality dimensions of agreeableness and openness to experience on job search were partially mediated by the array of situational factors, while the effect of neuroticism on job search was fully mediated. The relationship between extraversion and job search became significant in the presence of situational factors, suggesting a suppressor effect. With regard to separation, a similar suppressor effect was found for extraversion. Implications for future research and practice are discussed.

An Alternative "Description of Personality": The Big-Five Factor Structure

Article

Jan 1991

Lewis R. Goldberg

In the 45 years since Cattell used English trait terms to begin the formulation of his "description of personality," a number of investigators have proposed an alternative structure based on 5 orthogonal factors. The generality of this 5-factor model is here demonstrated across unusually comprehensive sets of trait terms. In the first of 3 studies, 1,431 trait adjectives grouped into 75 clusters were analyzed; virtually identical structures emerged in 10 replications, each based on a different factor-analytic procedure. A 2nd study of 479 common terms grouped into 133 synonym clusters revealed the same structure in 2 samples of self-ratings and in 2 samples of peer ratings. None of the factors beyond the 5th generalized across the samples. In the 3rd study, analyses of 100 clusters derived from 339 trait terms suggest their potential utility as Big-Five markers in future studies.

Research on the influence of personality traits, work value, money ethics and emphasis of QWL on career orientation

M S Tsai

Tsai, M.S., 2004. Research on the influence of personality traits, work value, money ethics and emphasis of QWL on career orientation. Master Thesis, Nan Hua University, Taiwan. ARTICLE IN PRESS C.-C. Teng / International Journal of Hospitality Management 27 (2008) 76–86

LISREL 7: User's Reference Guide

Jan 1989

K G Jo¨
D Sorbom

Jo¨, K.G., Sorbom, D., 1989. LISREL 7: User's Reference Guide, first ed. Scientific Software, Chicago.

What do they really think? A study of hospitality students’ learning satisfaction in Taiwan

Jan 2006
153

Teng

Teng, C.C., 2006. What do they really think? A study of hospitality students' learning satisfaction in Taiwan. Journal of Hospitality and Home Economics 3 (2), 153–167.

Annual Report on Tourism in 2004

Taiwan's Tourism
Bureau

The effects of personality traits and attitudes on student uptake in hospitality employment

Abstract

No full-text available

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