Siti Fatimah Mohamad

Universiti Putra Malaysia | UPM · Department of Food Service and Management

Halal and Kosher generally may have shared certain attributes as both were originated within Abrahamic religions. The globalization and internalization of food industry has encouraged both dietary laws to pursue standards regulatory and procedures not only to preserve their laws and beliefs but also to provide better services to their respective ma...

Abstract Purpose This study aims to explore the challenges of getting halal certification for restaurants in north-eastern Thailand. Design/methodology/approach Qualitative research approach was adopted to analyse the collected data. The research procedures and the interview questions were examined by the Ethics Committee for Research involving hum...

An internship program is integrated into higher learning institutions curriculum. It is aimed to cultivate students ability in applying knowledge from classrooms to practices. Internship satisfaction is identified as one of the focal points to assess the effectiveness of an internship program. Nonetheless, only little studies reviewed the determina...

Researchers have recognized the benefits and importance of having successful internship programs for all relevant stakeholders; students, universities and employers. Despite these significances, internship is found to be provocative as previous studies revealed the challenges perceived by undergraduates and employers. Nonetheless, researchers under...

The diversity of foodservice establishments in the market not only extending the menu options but also offering a wider range of dining experiences. In particular, dining at a themed restaurant is viewed as an authentic, fun and pleasurable experience. However, a small glitch from the management may turn down the whole dining experience. Thus, the...

Numerous efforts have been taken to prepare graduates for employment right after their graduations. The statistics show that over 53,000 of Malaysian graduates were unemployed in 2017 and expected to increase in 2018 as the total unemployment for all group of people in July 2018 was 518,600. Although the outcome-based education (OBE) has been advoc...

This study aimed to discover the supply and demand of entry-level job competencies, particularly from the perceptions of human resource managers in 4- and 5-star hotels. Also, the gap between the supply and demand of the entry-level job competencies were identified. This study applied the qualitative approach through a semi-structured interview and...

This article draws upon pilot study to test the developed job satisfaction questionnaire with offshore catering employees. Changing the attention from a hypothetical work setting where job satisfaction is usually studied, this study investigated employees' satisfaction with the offshore catering job as the employees perform their job in an isolated...

The concept of saturation is deemed necessary in qualitative research; however, existing literature discussing the point of saturation is relatively scant. Previous qualitative studies tend to describe the point of saturation but fail to demonstrate how the saturation occurred. This article provides evidence on how qualitative research might report...

An internship is professional learning experiences that intergrates knowledge and theory learned in classrooms with practical application. Most of the local universities embrace internship in their curriculum design as it has been viewed as the platform to enhance students’ skills. However, little study has been done on the internship satisfaction...

Employer branding has been suggested as an approach to combat employee high turnover, unattractive organizational image and low-quality workforce issues. It concerns on how an organization portrays its image to potential employees, current employees, and other related stakeholders. Organizational attraction can be achieved by identifying specific e...

Previous studies indicate that employee's job satisfaction plays a major role in organizational performance. This study draws upon qualitative investigation with offshore catering employees; the main aim was to explore their satisfaction with the job. Although there have been a numerous number of studies, the area remains to experience range of gra...

This poster reviewed different factors that contribute to the internship satisfaction based on an extensive literature review, where the factors derived from different contexts of studies. A direction of research for the internship satisfaction instrument comprising its factors, specifically within the context of the undergraduate hospitality progr...

Qualitative interviews offer rich and detailed information in understanding people's experiences. However, qualitative inquiry might be difficult for inexperience researcher to adequately perform the interview. Piloting for interview is an integral aspect and useful in the process of conducting qualitative research as it highlights the improvisatio...

This study was an application of a communication measurement tool, Communication Satisfaction Questionnaire (CSQ), to hotel employees in Malaysia. The aim of this study was to assess the effect of the CSQ factors on overall communication satisfaction. The direct relationship between overall communication satisfaction and turnover intention was exam...