Alexander Serenko

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• PhD
• Professor (Full) at University of Ontario Institute of Technology

The purpose of this study is to investigate how organizations may improve their agility in order to respond to environmental turbulence by developing an appropriate organizational strategy and adapting their Information Technology (IT) function. It analyzes a dataset containing responses from 10,386 IT professionals located in 37 countries, which w...

This Technology Manager's Notebook Article presents ten insights explicating the reasons why women IT professionals leave the IT field. This study analyzes the data obtained from 10,386 IT employees in 37 countries, collected during the World IT Project, the largest academic IT study ever conducted. The findings indicate that at the highest risk of...

This paper presents the results from a survey of administrators and instructors at public libraries across Canada investigating the delivery of digital literacy training led by public libraries. The goal of the survey was to capture a snapshot of the Canadian public library-led digital literacy training landscape and to explore differences in perce...

This study investigates a community partnership approach between public libraries and seniors’ organizations for older adult digital literacy training. The paper showcases a partnership between a volunteer seniors' organization, two public libraries, and a seniors' centre. Semi-structured interviews with administrators, instructors, and students we...

Purpose The purpose of this Real Impact Research Article is to empirically explore one of the most controversial and elusive concepts in knowledge management research – practical wisdom. It develops a 10-dimensional practical wisdom construct and tests it within the nomological network of counterproductive and productive knowledge behavior. Design...

This study explores the use and perceptions of scholarly journal ranking lists in the management field based on stakeholders' lived experience. The results are based on a survey of 463 active knowledge management and intellectual capital researchers. Journal ranking lists have become an integral part of contemporary management academia: 33% and 37%...

The purpose of this study is to understand the drivers of organizational business performance from the perspective of human capital. Data were collected from 691 employees working in 15 North American credit unions. The model was developed and tested by means of the Partial Least Squares Structural Equation Modeling technique. This study illuminate...

Virtual competence, or using one’s knowledge and skills to achieve goals in virtual settings, is thought to be composed of self-efficacy (i.e., belief in one’s abilities), media skills (i.e., ability to use technology), and social skills. These components may be particularly valuable in virtual team-based settings. Video game players who have first...

Purpose The purpose of this Real Impact Viewpoint Article is to analyze the quiet quitting phenomenon from the human capital management perspective. Design/methodology/approach The methods comprise the analysis of 672 TikTok comments, the use of secondary data and literature review. Findings Quiet quitting is a mindset in which employees delibera...

Purpose This study investigates the role of personality disorders in the context of counterproductive knowledge behavior. Design/methodology/approach Data were collected through a survey administered to 120 full-time employees recruited from Amazon’s Mechanical Turk. Personality disorders were measured by means of the Millon Clinical Multiaxial In...

Purpose-This study aims to propose and test a model explicating the antecedents and consequences of knowledge sabotage. Design/methodology/approach-Data obtained from 330 employees working in the Turkish retail and telecommunication sectors were analyzed by means of the Partial Least Squares Structural Equation Modeling technique. Findings-Co-wor...

The Information Technology (IT) workforce is characterized by several unique and contextual factors, such as the technology, the occupation itself, and the human factors. Among the human factors, global information systems (IS) studies have examined the role of national culture to explain many workforce differences and nuances across nations. In su...

The purpose of scientometric portraits is to recognize prominent scholars, inspire others, and guide those who dedicate their lives to scientific advancement. This study presents the results of a structured literature review of 110 publications that developed scientometric portraits of 91 recognized scientists. Findings indicate that scientometric...

Purpose This Real Impact Viewpoint Article analyzes the phenomenon of the Great Resignation from the knowledge management perspective. Design/methodology/approach It applies the knowledge-based view of the firm to the notion of the Great Resignation, reviews the extant literature, and relies on secondary data. Findings The Great Resignation has cr...

The Japanese information technology (IT) workplace is unique compared to that of other nations. IT represents a large sector of the country’s economy, and organizations need to develop proactive approaches to retain their IT workforce. In order to manage employee turnover, they need to understand the distinctive factors influencing employee turnove...

An exploratory study investigated the factors affecting digital literacy training offered by local community organizations, such as public libraries. Theory based on the educational assessment and information literacy instruction literatures, community informatics, and situated learning theory served as a lens of investigation. Case studies of two...

Although the IT workforce has become increasingly global, much of the research on issues related to IT workers published in leading academic journals is conducted in the U.S. However, the majority of the world does not share the same context as the U.S. Despite that, comparative studies exploring country differences rarely demonstrate how and why t...

Individuality matters. While information technology (IT) is important, more critical for the success of IS functions in an organization are its people, their values, attitudes, norms, and behavior. There are differences among IT professionals not only at the organizational level but also at the global level. Using data collected from more than 10,0...

This study examines the occupational values of IT professionals across the world. Using the three-way perspective of cultural theory as integrated, differentiated, and fragmented allows for a more comprehensive view of IT Occupational Culture (ITOC). Conducted under the auspices of the World IT Project, survey responses were gathered from more than...

This study demonstrates the salience of explicit and implicit attitudes in the context of digital piracy and identifies their antecedents and consequences. Data were obtained by means of the Implicit Association Test and a survey. Explicit attitude has a positive effect on behavioral intentions which influence digital piracy engagement, whereas imp...

Information systems (IS) research paradigms, models, and findings are largely developed in the context of the U.S. and Western Europe; therefore, they are applicable primarily to the Western context and have limited relevance elsewhere. In response to this incomplete view and potential bias, the World Information Technology (IT) Project was launche...

In the first of two articles, interviews with administrators of digital literacy programs in Canadian public libraries and other community organizations revealed a sector working to address the digital divide, focusing on marginalized people. Programs narrowly defined digital literacy as skillful use of a range of basic and more advanced technologi...

In this research, we report the information technologies rated as important by IT professionals in thirty-seven countries of the world, thus enhancing our understanding of the global technology landscape. Past research has focused primarily on the U.S. technology issues, which although useful in the U.S. context, may not generalize to all other cou...

In this second part of a series of articles to direct technology addiction research in the information systems discipline, we discuss the history, conceptualization, and measurement of technology addiction. We admit that it is possible to label the phenomenon as overuse or excessive use as long as it is defined and measured by the presence and the...

Purpose - In scholarly publications, citations play an essential epistemic role in creating and disseminating knowledge. Conversely, the use of problematic citations impedes the growth of knowledge, contaminates the knowledge base and disserves science. This study investigates the presence of problematic citations in the works of business ethics sc...

Purpose – The purpose of this study is to update a global ranking list of 28 knowledge management and intellectual capital (KM/IC) academic journals. The list should be periodically updated because the pool of active KM/IC researchers changes, researchers adjust their journal perceptions, citation indices change and new journals appear while others...

The purpose of this study is to explore the drivers of job satisfaction of IT workers in the East Asian context, particularly in Taiwan, Japan, and China. Using data collected from IT workers, decision tree inductions were employed to identify the predictors of job satisfaction. Results indicate that the level of education has no effect on job sati...

Purpose The study aims to explore whether there is diversity of occupational culture among IT workers. Prior work conceptualizes IT occupational culture (ITOC) as based around six distinctive values (ASPIRE) but has not explored whether there is variation in ITOC. Design/methodology/approach Survey data from 496 New Zealand IT workers was used to...

Purpose The purpose of this study is to conduct a structured literature review of scientometric research of the knowledge management (KM) discipline for the 2012–2019 time period. Design/methodology/approach A total of 175 scientometric studies of the KM discipline were identified and analyzed. Findings Scientometric KM research has entered the m...

This study theorizes on and examines the impact of social networking sites (SNS) use on health outcomes in adolescents. By using data from the 2015-16 sweep of the Millennium Cohort Study, SNS use and its effects on sleep duration, healthy eating (fruits/vegetables intake, eating breakfast), and self-rated health was evaluated in 11,406 adolescents...

Gender inequality in the IT profession is an acute issue with major individual, societal, and national implications. In this study, we build on the individual differences theory of gender and IT and extend it to account for subconscious processes that may drive women away from IT university majors and IT career choices. We specifically theorize on...

MIS Quarterly Executive senior editor Mary Lacity asked the authors to discuss the results of their global survey of IS organizational trends. Based on data gathered from over 10,000 IS line employees and managers in 37 countries, the authors discuss the top 18 trends overall and how the importance of trends differs between two country clusters. Th...

This article explores the experiences of older adults attending digital literacy training sessions offered by the public library system in one city in Ontario. Semi-structured interviews with 12 older adults (age 60+) demonstrated the significance of societal and internalized ageism in shaping the experiences of participants, as well as the constru...

Professor Edgar Henry Sibley, who was an accomplished scholar and a giant in the Information Systems (IS) field, passed away peacefully in Virginia, USA, on January 12, 2020. Among his many prestigious appointments, he was an Advisory Editor to the Journal of Global Information Technology Management and the Founding Editor-in-Chief of the journal I...

This study empirically tests the impact of the Dark Triad personality traits (narcissism, Machiavellianism, psychopathy) and co-worker competitiveness on knowledge sabotage. A model was constructed and tested by means of Partial Least Squares with data from 150 participants recruited via Amazon's Mechanical Turk. The individual personality traits...

Technology-related addictions have become common in many societies, and IS research has started examining such addictions. In these embryonic stages of research, this line of work has already shown some promise in terms of understanding and tackling technology addiction problems. Nevertheless, there is a need to step back and understand the roots o...

IS research has primarily focused on explicit perceptions, attitudes, and intentions of which users are largely aware. In this tutorial, we argue that this is a narrow view and present the concept of implicit attitude, defined as a stable subconscious evaluation of an IS that is developed a-priori, stored in memory, and triggered with limited or no...

Nowadays, companies in Romania and abroad compete intensely for attracting employees, but the demand in Romania for qualified information technology (IT) personnel exceeds the supply. Previous studies have also reported that the IT market is quite “choosy”. The World IT Project contributes to a better understanding of perceptions of Romanian IT wor...

Purpose This study aims to explore the existence of knowledge sabotage in the contemporary organization from the perspective of the target. Design/methodology/approach This study collected and analyzed 172 critical incidents reported by 109 employees who were targets of knowledge sabotage in their organizations. Findings Over 50 per cent of emplo...

Many theoretical accounts of addictive behaviors, including models of Internet use disorders, implicate cognitive biases in the formation and maintenance of excessive behaviors. Yet, little empirical evidence regarding the role of such biases, including implicit attitude, in the development and maintenance of excessive use of social media exists. W...

Purpose This paper introduces the concept of knowledge sabotage as an extreme form of counterproductive knowledge behavior, presents its typology, and empirically demonstrates its existence in the contemporary organization. Design/methodology/approach Through the application of the critical incident technique, this study analyzes 177 knowledge sab...

Aim/Purpose This study forms part of the World IT Project, which aims to gain a deeper understanding of individual, personal and organisational factors influencing IT staff in a modern, work environment. The project also aims to provide a global view that complements the traditional American/Western view. The purpose of this study is to investigate...

Purpose The purpose of this paper is to sensitize researchers to qualitative citation patterns that characterize original research, contribute toward the growth of knowledge and, ultimately, promote scientific progress. Design/methodology/approach This study describes how ideas are intertextually inserted into citing works to create new concepts...

The currently predominant method of counting articles in ranked venues (CARV) to assess one’s academic achievements has had a deleterious impact on the state of the IS field, which points to a need for a paradigm shift. In this rejoinder to Cuellar, Truex, and Takeda’s (2019) article, I extend the scholarly capital model that they propose and comme...

Technology trends and challenges in industry today are pressurising higher education institutions to rethink their curricula design, particularly for IT programmes. The World IT Project was designed to examine important issues confronting IT employers in many parts of the world. The purpose of this paper is to critically analyse the findings of a s...

Recently, a number of academics and practitioners have questioned the relevance and practical impact of management research. This study, based on an analysis of interviews with 20 doctoral program graduates, demonstrates that such claims are not fully warranted. Instead, academic research reaches practitioners because graduates of doctoral business...

By using the data from two recent survey-based rankings of knowledge management / intellectual capital and eHealth journals, this study tests the impact of personal research interests of journal raters on their ranking scores. The rationale is that raters assign higher scores to journals that cater to their area of expertise because they are more f...

Purpose The purpose of this study is to update a global ranking of 27 knowledge management and intellectual capital (KM/IC) academic journals. Design/methodology/approach The ranking was developed based on a combination of results from a survey of 482 active KM/IC researchers and journal citation impact indices. Findings The ranking list includes...

Purpose This paper is the third part of a series of works investigating the top 100 knowledge management (KM) citation classic articles. The purpose of this paper is to understand why KM citation classics are well-cited. Design/methodology/approach The results of a survey of 58 KM citation classic authors were reported as descriptive statistics an...

Purpose This paper aims to explore antecedents and consequences of intra-organizational knowledge hiding. Design/methodology/approach A model was developed and tested with data collected from 691 knowledge workers from 15 North American credit unions. Findings Knowledge hiding and knowledge sharing belong to unique yet possibly overlapping constr...

Purpose The purpose of this paper is to investigate the impact of exchange modes – negotiated, reciprocal, generalized, and productive – on inter-employee knowledge sharing. Design/methodology/approach Based on the affect theory of social exchange, a theoretical model was developed and empirically tested using a survey of 691 employees from 15 Nor...

Purpose – The purpose of this study was to discover growing, stable and declining knowledge management (KM) research trends. Design/methodology/approach – Citations to 100 KM citation classics as identified by Serenko and Dumay (2015) were collected and analyzed for growing, stable and declining research trends. Findings – This research has two f...

Purpose – The purpose of this study is to develop a list of citation classics published in knowledge management (KM) journals and to analyze the key attributes and characteristics of the selected articles to understand the development of the KM discipline. Design/methodology/approach – This study identifies 100 citation classics from seven KM-cent...

The purpose of this study is to investigate the level of knowledge management (KM) maturity of credit unions. The application of a maturity model to fifteen credit unions in North America revealed that an overall level of KM maturity of credit unions is at an early stage of development, but there are signs of future improvement. Credit unions attem...

This study explores whether practitioners who hold a Ph.D. in business act as intermediaries in the transfer of academic knowledge from academia to practice. Twenty Ph.D. graduates were interviewed, and the data were subjected to deductive content analysis. It was concluded that the previous claims that academic research does not influence decision...

A significant challenge facing Canadian business schools is how best to work with librarians to incorporate information literacy instruction in curriculum and program designs. This study addresses the question: what is the interplay between factors of the learning environment and information literacy program components on business student learning...

Purpose ‐ The purpose of this paper is to: investigate the current state of intellectual capital (IC) as an academic discipline, and explore the impact of IC on the state of practice. Design/methodology/approach ‐ The most influential articles published in the Journal of Intellectual Capital were identified. Analysis of their cited and citing works...

Purpose – The purpose of this study is to conduct a meta-analysis of prior scientometric research of the knowledge management (KM) field. Design/methodology/approach – A total of 108 scientometric studies of the KM discipline were subjected to meta-analysis techniques. Findings – The overall volume of scientometric KM works has been growing, reac...

Purpose The purpose of this paper is two‐fold: to explore the intellectual core of the knowledge management (KM) academic discipline in order to test whether it exhibits signs of a reference discipline; and to analyze the theoretical and practical impact of the discipline. Design/methodology/approach The most influential articles published in the...

computer science and an MBA in eBusiness. His research interests pertain to electronic business, intelligent agents, knowledge management, and innovation. His dissertation explores the adoption and use of interface agents for electronic mail. Alexander is the Ivey School of Business, University of Western Ontario and is recognized world-wide for hi...

The purpose of this study is to test for the presence of order-effect bias in journal ranking surveys. Data were obtained from 379 active knowledge management and intellectual capital researchers who rated 25 journals on a 7-point scale. Five different versions of the survey instrument were utilized. Consistent with the cognitive elaboration model,...

This study explores the awareness and use of academic knowledge management (KM) research by practitioners. Lay Epistemic Theory (LET) was employed to understand the impact of academic KM literature on the actions of KM practitioners. A sample of KM professional groups in Australia was engaged in this study. The results indicate that most practition...

The overall goal of this study is to explain how information literacy instruction (ILI) influences the adoption of online library resources (OLR) by business students. A theoretical model was developed that integrates research on ILI outcomes and technology adoption. To test this model, a web-based survey, which included both closed and open-ended...

This study investigates the merits of employing active learning strategies in the delivery of information literacy instruction (ILI). Traditional approaches to the teaching of information literacy skills-where students are passive recipients of the information they receive-are challenged. Rather, methods that encourage students to actively engage t...

This study seeks to understand how academic business valuation research influences business practice. It uses knowledge market theory to assess the efficacy of the evidence-based solution to academic research relevance. Fifteen semi-structured interviews were conducted with chartered business valuators in Canada. Interview transcripts were subjecte...

This study presents and tests a research model of the outcomes of information literacy instruction (ILI) given to undergraduate business students. This model is based on expectation disconfirmation theory and insights garnered from a recent qualitative investigation of student learning outcomes from ILI given at three business schools. The model wa...

This project reports on the state of Information Systems (IS) research in Canada by analyzing research output and impact of Canadian IS scholars appearing in the form of peer-reviewed journal articles. Specifically, we (a) measured individual productivity and impact, (b) measured institutional productivity and impact, (c) listed journals in which t...

Information Systems enjoyment has been identified as a desirable phenomenon, because it can drive various aspects of system use. In this study, we argue that it can also be a key ingredient in the formation of adverse outcomes, such as technology-related addictions, through the positive reinforcement it generates. We rely on several theoretical mec...

This study investigates the merits of employing active learning strategies in the delivery of information literacy instruction (ILI). Traditional approaches to the teaching of information literacy skills – where students are passive recipients of the information they receive – are challenged. Rather, methods that encourage students to actively enga...

Technology addiction is a relatively new mental condition that has not yet been well integrated into mainstream MIS models. This study bridges this gap and incorporates technology addiction into technology use processes in the context of online auctions. It examines how user cognition and ultimately usage intentions toward an information technology...

Technology addiction is a relatively new mental condition that has not yet been well integrated into mainstream MIS models. This study bridges this gap and incorporates technology addiction into technology use processes in the context of online auctions. It examines how user cognition and ultimately usage intentions toward an information technology...

The purpose of this study is to: (1) develop a ranking of peer-reviewed AI journals; (2) compare the consistency of journal rankings developed with two dominant ranking techniques, expert surveys and journal impact measures; and (3) investigate the consistency of journal ranking scores assigned by different categories of expert judges. The ranking...

This study examined information literacy instruction in Canadian business schools, conducted to identify successful outcomes, as well as opportunities to increase the scope and magnitude of instructional outcomes. Three business schools and their supporting libraries participated in the study, which included analysis of policy documents and intervi...

The purpose of this project is to empirically investigate several antecedents and consequences of student satisfaction (SS) with Canadian university music programmes as well as to measure students' level of programme satisfaction. For this, the American Customer Satisfaction Model was tested through a survey of 276 current Canadian music students....

Purpose The purpose of this study is to propose and test a model designed to investigate the impact of job characteristics, employee satisfaction, and information sharing on two key indicators of quality service delivery, such as worker perceptions of their efficiency and customer focus. Design/methodology/approach During the project, 9,060 employ...