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Meetings and More Meetings: The Relationship Between Meeting Load and the Daily Well-Being of Employees

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Abstract

Meetings are an integral part of organizational life; however, few empirical studies have systematically examined the phenomenon and its effects on employees. By likening work meetings to interruptions and daily hassles, the authors proposed that meeting load (i.e., frequency and time spent) can affect employee well-being. For a period of 1 week, participants maintained daily work diaries of their meetings as well as daily self-reports of their well-being. Using hierarchical linear modeling analyses, the authors found a significant positive relationship between number of meetings attended and daily fatigue as well as subjective workload (i.e., more meetings were associated with increased feelings of fatigue and workload). (PsycINFO Database Record (c) 2012 APA, all rights reserved)
Meetings and More Meetings: The Relationship Between Meeting
Load and the Daily Well-Being of Employees
Alexandra Luong
University of Minnesota Duluth Steven G. Rogelberg
University of North Carolina at Charlotte
Meetings are an integral part of organizational life; however, few empirical studies
have systematically examined the phenomenon and its effects on employees. By
likening work meetings to interruptions and daily hassles, the authors proposed that
meeting load (i.e., frequency and time spent) can affect employee well-being. For a
period of 1 week, participants maintained daily work diaries of their meetings as well
as daily self-reports of their well-being. Using hierarchical linear modeling analyses,
the authors found a significant positive relationship between number of meetings
attended and daily fatigue as well as subjective workload (i.e., more meetings were
associated with increased feelings of fatigue and workload).
Meetings are an integral and pervasive expe-
rience of organizational life. As a forum in
which employees communicate and coordinate
the organization’s goals and objectives, the
meeting is a vehicle for many activities, from
problem solving to interdepartmental interac-
tions. Given their utility, it is not surprising that
meeting load (i.e., the frequency and length of
meetings) has steadily surged in the last few
decades (Mosvick & Nelson, 1987). Since a
1973 study by Mintzberg, which found that the
majority of a manager’s typical workday (69%)
was spent in meetings, more recent surveys
have suggested that meeting loads are increas-
ing. Mosvick and Nelson (1987), for example,
reported that relative to the 1960s, the average
executive participated in twice as many meet-
ings in the 1980s. Tobia and Becker (1990), in
a survey of 1,900 business leaders, found that
almost 72% of individuals currently spend more
time in meetings than they did 5 years ago. In
addition, more than 49% surveyed expect to be
spending even more time in meetings 4 years
from now.
Given these statistics indicating the rise in
frequency of and time spent in meetings, it
behooves us to ask whether increased meeting
load is indeed beneficial for the organization
and the individual employee. To the extent that
meetings help organizations and employees
achieve their goals, their utility is quite appar-
ent. The question remains, however, as to
whether an ever-increasing meeting load may
affect the employee at the individual, psycho-
logical level. In our search of the extant litera-
ture, we found no research that addresses the
psychological effects of meeting load; in fact,
we found that few empirical studies have been
conducted on the phenomenon of the meeting
itself. In taking heed of Schwartzman’s (1986)
declaration to examine the meeting as a topic in
its own right, with the present study we attempt
to contribute to research by examining the meet-
ing load of a sample of employees and how it
affects how these employees feel at the end of
each day, for 5 days.
We propose that despite the fact that meet-
ings may help achieve work-related goals, hav-
ing too many meetings and spending too much
time in meetings per day may have negative
effects on the individual. In other words, we
fully acknowledge the work-related benefits and
the utility of meetings, but we further suggest a
main effect for meeting load on the individual at
Alexandra Luong, Department of Psychology, University
of Minnesota Duluth; Steven G. Rogelberg, Department of
Psychology, University of North Carolina at Charlotte.
The research described here was supported with funds
from an Academic Challenge Grant awarded to the Indus-
trial–Organizational Psychology Program at Bowling Green
State University by the Ohio Board of Regents. We thank
Peter Warr and Des Leach for their insightful comments on
a draft of this article.
Correspondence concerning this article should be ad-
dressed to Alexandra Luong, Department of Psychology,
University of Minnesota Duluth, 320 Bohannon Hall, 1207
Ordean Court, Duluth, MN 55812. E-mail: aluong@
d.umn.edu
Group Dynamics: Theory, Research, and Practice Copyright 2005 by the Educational Publishing Foundation
2005, Vol. 9, No. 1, 58– 67 1089-2699/05/$12.00 DOI: 10.1037/1089-2699.9.1.58
58
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... Cognitive psychologists categorize such fatigue state that derives from high-demand conditions as active fatigue (e.g., Desmond & Hancock, 2001;Saxby et al., 2013). While the existing research on meeting-related fatigue (e.g., Luong & Rogelberg, 2005), and virtual meeting fatigue in particular, has mainly focused on active fatigue, it is important to note that cognitive psychology research indicates that mental fatigue can also manifest as passive fatigue, that is, a state of drowsiness or sleepiness that derives from monotonous task environment and underload of demands (e.g., Manly et al., 1999;Saxby et al., 2013). In virtual meetings, underload may occur, for example, due to a lack of physical activity, reduced engagement in discussions, or the monotonous nature of the meetings. ...
... Their positive attitudes toward meetings and active participation (Kauffeld & Lehmann-Willenbrock, 2012) could potentially reduce passive fatigue during virtual meetings. Conversely, disengaged employees, who may perceive meetings negatively and find little value in them (Luong & Rogelberg, 2005), could be more likely to experience drowsiness and passive fatigue in virtual meeting contexts. Hence, we hypothesize that participation in virtual (vs. ...
... Therefore, we incorporated five control variables of objective meeting characteristics: "technical problems," that is, observed technical obstacles or hassles that hindered the progress of the meeting, "meeting size," that is, the number of participants in the observed meeting, and "meeting duration" measured in minutes. Prior research also links a higher number of meetings to increased fatigue and workload (Luong & Rogelberg, 2005). As such, we included a control variable, "meeting number," derived from the observational data. ...
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In this study, we challenge the commonly held belief that virtual meeting fatigue manifests as exhaustion (i.e., active fatigue) resulting from overloading demands and instead suggest that participation in virtual meetings may lead to increased drowsiness (i.e., passive fatigue) due to underload of stimulation. Using subjective and cardiac measures (heart rate variability), we investigated the relationships between virtual versus face-to-face meetings and different types of fatigue (active and passive) among 44 knowledge workers during real-life meetings (N = 382). Our multilevel path analysis revealed a link between virtual meetings and higher levels of passive fatigue, which then impacted cognitive performance. Additionally, our results suggest that work engagement may act as an individual-level moderator, explaining why some knowledge workers are affected, while others are not. Given the growing amount of time spent in virtual meetings, these findings emphasize the risks to mental energy and cognitive performance and highlight the protective role of high general work engagement.
... VM characteristics, such as the number of participants (e.g., Geimer et al., 2015;Standaert et al., 2022) and duration (a.k.a. length) (Luong & Rogelberg, 2005, Rogelberg et al., 2006Standaert et al., 2016), may affect an individual's perceptions of a given VM and its outcomes. ...
... Thus, since employees higher in their organisation's hierarchy report higher well-being (Anderson et al., 2015), we expect superiors to be more satisfied with VM processes. Additionally, the perception of the number of VMs as too high -the overabundance of VMs -is expected to negatively affect employees' evaluations of the meeting (Luong & Rogelberg, 2005). As for personality characteristics, dispositional self-awarenessa chronic individual tendency -is likely to affect how susceptible a person is to becoming self-aware in the presence of the self-view window (e.g., Fenigstein et al., 1975;Kuhn, 2022). ...
... Coordination of strategic tasks may differ from the perspective of the time horizon. Employees with different lengths of time horizons could perceive meeting effectiveness differently because employees with a shorter time horizon could perceive meetings as an interruption from other job tasks that they have to execute (Luong and Rogelberg, 2005;Rogelberg et al., 2006;Beadle and Knight, 2012). Moreover, if the content of the meeting concerns long-term goals, they may perceive the meeting as ineffective, because they are not necessarily participants (Jett and George, 2003), while employees with a longer time horizon could perceive meetings as more beneficial to their long-term projects because they can incorporate recommendations and continuously react to ongoing changes in the environment. ...
... Another control variable represented important meeting design characteristics with the effect on perceived meeting effectiveness. These meeting design characteristics comprised the length of the typical meeting (Luong and Rogelberg, 2005;Leach et al., 2009), meeting facilitator-lead (Cohen et al., 2011), meeting size (Leach et al., 2009;Geimer et al., 2015), and perceived participant's relevance (Allen and Rogelberg, 2013). Additionally, the growing number of online and hybrid meetings enabled us control the form of the meeting. ...
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... Restrictions to work-related interactions can occur due to physical and psychological distance (Gajendran & Harrison, 2007). However, other studies suggest that telework can reduce the distractions associated with collocated work (e.g., interruptions and office politics), which may lead to increased job satisfaction and lower stress (Cooper & Kurland, 2002;Leonardi, Treem & Jackson, 2010;Luong & Rogelberg, 2005). ...
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The working world has changed significantly over the last several years, with telework becoming a more sustained work practice for millions of workers. Objective: The present study investigated teleworker work-life well-being to determine if there are (i) differences in work-life well-being between full-time and hybrid teleworkers; (ii) a relationship between age and teleworker work-life well-being; (iii) a relationship between the Big Five personality traits and teleworker work-life well-being; (iv) if age and personality traits extraversion and neuroticism predictive teleworker work-life well-being. Study Design: Quantitative. Non- experimental. Cross-sectional. Participants: Teleworkers (n = 182); 54% Full-Time teleworkers and 46% Hybrid teleworkers. Mean age 45.98 years, 66.5% male and 33.5% female, age range 23 years – 66 years old. Method: Participants completed the E-Work Life Scale (EWL) and Big Five personality inventory (BFI-10). Results: The study results present limited support for the moderating role of the Big Five personality traits on teleworker work-life well-being, with neuroticism as the only predictor for work-life well-being in the expected direction. Conclusion: Future studies should consider personality traits associated with voluntary teleworker decisions. Future study recommendations and insights based on the current study findings are discussed. Future research is warranted.
... Meetings are inevitable work activities that take up large amounts of time and workload for most employees and teams (Allen Joseph et al., 2014;Luong & Rogelberg, 2005). In these gatherings, workers engage in communication for information-sharing, task assignment, collaboration, and community-building occur in meeting conversations (Kauffeld & Lehmann-Willenbrock, 2012;Scott et al., 2015;Tracy & Dimock, 2004). ...
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