Sean Rintel

Sean Rintel
Microsoft · Human Experience and Design

BA (Hons) MA PhD

About

58
Publications
21,729
Reads
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922
Citations
Additional affiliations
September 2014 - March 2016
Microsoft
Position
  • PostDoc Position
February 2012 - December 2014
The University of Queensland
Position
  • Lecturer in Strategic Communication
Description
  • Social communication technology researcher
February 2010 - February 2012
The University of Queensland
Position
  • Lecturer

Publications

Publications (58)
Conference Paper
Full-text available
This paper reports on how asynchronous mobile video messaging presents users with a challenge to doing 'being ordinary'. 53 participants from three countries were recruited to try Skype Qik at launch for two weeks. Some participants embraced Skype Qik as a gift economy, emphasizing a special relationship enacted through crafted self-presentation. H...
Chapter
Full-text available
The concept of omnirelevance in Membership Categorisation Analysis refers to participants invoking categories that reflexively treat the understanding of particular interactional moments as controlled by the context of the current activity. This concept is of fundamental value to the analysis of computer-mediated communication (CMC), as it relates...
Article
Full-text available
Sonic Atomic Interaction Radio (SonicAIR) is an ambient awareness technology probe designed to explore how connecting the soundscapes of friends or family members might reduce the isolation of seniors living independently. At its core, SonicAIR instruments kitchen activity sites to produce an always-on real-time aural representation of remote domes...
Article
Full-text available
Crisis memes are the ghoulish and satirical posts that spread through social media concurrently with serious journalistic reportage. They are folk productions that respond to challenging events based on thematic and structural templates of popular online image macros. This article explores how templatability is relevant to the underpinnings, develo...
Preprint
Interest in hybrid collaboration and meetings (HCM), where several co-located participants engage in coordinated work with remote participants, is gaining unprecedented momentum after the rapid shift in working from home due to the COVID-19 pandemic. However, while the interest is new, researchers have been exploring HCM phenomena for decades, albe...
Preprint
Full-text available
Video conferencing systems have long facilitated work-related conversations among remote teams. However, social distancing due to the COVID-19 pandemic has forced colleagues to use video conferencing platforms to additionally fulfil social needs. Social talk, or informal talk, is an important workplace practice that is used to build and maintain bo...
Preprint
Full-text available
Virtual meetings are critical for remote work because of the need for synchronous collaboration in the absence of in-person interactions. In-meeting multitasking is closely linked to people's productivity and wellbeing. However, we currently have limited understanding of multitasking in remote meetings and its potential impact. In this paper, we pr...
Article
Via audiovisual communications and a controllable physical embodiment, Mobile Robotic telePresence (MRP) systems aim to support enhanced collaboration between remote and local members of a given setting. But MRP systems also put the remote user in positions where they frequently rely on the help of local partners. Getting or 'recruiting' such help...
Article
Full-text available
Despite sophisticated technologies for representational fidelity in hybrid meetings, in which co-located and remote participants collaborate via video or audio, meetings are still often disrupted by practical problems with trying to include remote participants. In this paper, we use micro-analysis of three disruptive moments in a hybrid meeting fro...
Article
Full-text available
Corporations are increasingly empowering employees to hire on-demand workers via freelance platforms. We interviewed full-time employees of a global technology company who hired freelancers as part of their job responsibilities. While there has been prior work describing freelancers' perspectives there has been little research on those that hire th...
Chapter
Hybrid meetings, in which co-located and remote participants connect via video or/audio, have become ubiquitous in the globalized modern workplace. Despite, or perhaps because of this ubiquity, conducting hybrid meetings is not straightforward. In this paper, we investigate the opportunities and challenges of hybrid meetings. We conducted a multi-s...
Conference Paper
Full-text available
There is growth in the development of conversational agents or chatbots to support (self-)management in mental health. Previous work has shown how perceptions of conversational agents as caring or polite both can contribute to a sense of empathy and aid disclosure of sensitive information; but also risk inviting misperceptions of their emotional ca...
Article
Full-text available
Traditional models of slideware assume one presenter controls attention through slide navigation and pointing while a passive audience views the action. This paradigm limits group interactions, curtailing opportunities for attendees to use slides to participate in a collaborative discourse. However, as slideware permeates contexts beyond simple one...
Article
Full-text available
This paper identifies salient properties of how talk about video communication is organised interactionally, and how this interaction invokes an implied order of behaviour that is treated as ‘typical’ and ‘accountably representative’ of video communication. This invoked order will be called an interrogative gaze. This is an implied orientation to a...
Article
Full-text available
The origin of this special issue was a panel organised at the International Institute of Ethnomethodology and Conversation Analysis (IIEMCA) on Membership Categorisation Analysis (MCA), held at Kolding in Denmark in 2015. The panel, in memory of Stephen Hester who died in 2014, brought together a number of researchers to discuss the current state o...
Conference Paper
Full-text available
Slide presentations have long been stuck in a one-to-many paradigm, limiting audience engagement. Based on the concept of smartphone-based remote control of slide navigation, we present Office Social—a PowerPoint plugin and companion smartphone app that allows audience members qualified access to slides for personal review and, when the presenter e...
Chapter
Edwards’ paper, ‘Categories are for talking’ (1991), is a critical dissection of the static role of categories as conceived in traditional Cognitive Psychology and the then-recent work of Lakoff’s Women, Fire and Dangerous Things (1987) through the use of Harvey Sacks’ (1974; 1992) work on membership categorisation. Edwards uses Sacks to take aim a...
Conference Paper
Full-text available
In this position paper we explore ad hoc adaptability across devices in video-calling. We note the current difficulty of even simple combinations, discuss design issues, briefly report on a study of ad hoc screen mirroring, and note future directions.
Conference Paper
Full-text available
In this position paper we outline the opportunities and challenges of pure asynchronous video messaging as an everyday utility. We recruited 53 users to try Skype Qik 'in the wild' for two weeks from its launch in October 2014. We found users orienting to an organizational principle that we term 'Me For You', a self-conscious yet creative orientati...
Chapter
Full-text available
The vast distances Australians must negotiate to connect their small, highly urbanized population both nationally and internationally have long created the incentive for invention, innovation and the early adoption of communication technologies. Important also in any reflection in relation to Australia’s socio-technological evolution is this countr...
Article
Full-text available
Access to social network sites (SNS) in the workplace has been much debated. While some consider SNS a distraction, others consider them a tool for professional socialisation and that recreational access positively impacts satisfaction. This exploratory study reports results from an online survey of employees from one faculty of an Australian un...
Article
Full-text available
This paper concerns a single case of story telling between a long-distance couple via video chat. Our interest is on how a character’s relevance to the story is rendered uncertain by the teller, but how this uncertainty provides an avenue for the relevance of the character to be recast by the recipient. Using Membership Category Analysis and Sacks’...
Article
Full-text available
This special issue brings together research from the 2012 Conference of the Australasian Institute of Ethnomethodology (EM) and Conversation Analysis (CA) (AIEMCA). The theme of the conference was the analysis of knowledge and asymmetrical organisation in interactions—in other words, the business of who knows what, and who has the rights and respon...
Conference Paper
The importance of the domestic soundscape as a context for technological interventions has received little attention in HCI research. In this paper, we discuss how an ethnomethodological soundwalk method facilitated design principles for a phatic technology probe for seniors living alone. Taking soundscape concepts as a starting point, we suggest t...
Conference Paper
In this paper, we identify and analyse the problems associated with communicative overheads of a fashion design and manufacturing workflow. We conduct a multi-stage qualitative study to investigate where the rich multiple channels of communication afford and constrain the workflow during remote collaboration. From this study, we define what communi...
Article
Full-text available
The definitive free and open access version with embedded video is available at http://www.cios.org/EJCPUBLIC/023/1/023123.HTML Video calling is now a realistic option for couples in distance relationships. This paper explores whether audio/video distortions block intimate relational talk. From a naturalistic two-month trial of couples trying vide...
Article
Full-text available
This article reports on Leximancer and Discursis, two visual text analytic software tools developed at the University of Queensland. Both analyse spatial and temporal relationships in text data, but in complementary ways: Leximancer focuses on thematic analysis, while Discursis focuses on sequential analysis. Our report explains how they work, how...
Conference Paper
Full-text available
Maintaining a relationship via video calling requires intertwining relational and technological talk. Using detailed qualitative analysis of transcripts from naturalistic recordings of couples in a video calling field trial, this paper explores how couple members use the possibility of technological distortion as a resource. for negotiating aroun...
Conference Paper
Full-text available
Offshore outsourcing is on the increase as businesses seek more cost effective manufacturing options for their products. Supporting outsourcing is as much about communication of tasks as it is about the tasks themselves. We argue that there is need for more fundamental research into the relationship between communication and design for remote colla...
Chapter
Full-text available
Data analysis sessions are a common feature of discourse analytic communi- ties, often involving participants with varying levels of expertise to those with significant expertise. Learning how to do data analysis and working with transcripts, however, are often new experiences for doctoral candidates within the social sciences. While many guides to...
Article
Danny Boyle and his army of volunteers are to be commended on a stunning television production for the London 2012 Olympic Games opening ceremony. But if you only watched one screen, you missed a significant dimension of responses from a global audience, and that dimension was at least as interesting.
Chapter
Full-text available
Data analysis sessions are a common feature of discourse analytic communi- ties, often involving participants with varying levels of expertise to those with significant expertise. Learning how to do data analysis and working with transcripts, however, are often new experiences for doctoral candidates within the social sciences. While many guides to...
Conference Paper
Full-text available
Domestic personal videoconferencing (PV) is vulnerable to network trouble perturbations. This paper shows that long-distance couples treat perturbations as a matter of social management as much as technological resolution. Three management strategies are illustrated: technology- oriented remedies, content-oriented remedies, and non-remedial account...
Conference Paper
Full-text available
This paper discusses the development of the technical methodology for remote recording to maximize environmental validity for a project on how novices develop familiarity with desktop videoconferencing (DVC). It is also a discussion of how the technical setup, as well as the resulting data, was useful for finding usability issues for the company th...
Article
Full-text available
When physicians take readings of health indices such as temperature or blood pressure, the practices that physicians and patients employ in discussing the readings both reflect and propose a set of expectations regarding the level of technical medical information the patients should acquire and understand. In this article we demonstrate how physici...
Article
The danger with a term like "joke" is that it can come to be understood as a kind of inert textual object or an authorless production plucked from the ether, the meaning of which might be understood or analyzed independently of the context of its use. Whatever might be said about the so-called technical (i.e. context-free) features of jokes-for ins...
Article
Full-text available
The design of Internet Relay Chat (IRC) affords for, and itself produces, non-response situations that are not possible in FTF or telephone interaction. These system-occasioned nonresponses produce almost isomorphic stimuli to participant non-responses. Situations thus arise in which non-responses are interpersonally accountable despite agentive am...
Article
Special issue of M/C Journal
Article
Full-text available
Internet Relay Chat (IRC) was the Internet's first widely popular quasi-synchronous computer-mediated communication (CMC) system. While research has consistently demonstrated the interpersonal nature of IRC, and is now turning to more structurally-oriented topics, it is argued that IRC research now needs to systematically address links between inte...
Article
Full-text available
In online television forums hosted by Television Network Websites (TNWs), viewers are invited to interact with both those involved with the television network and/or other viewers/users. This paper is a preliminary investigation of the enormous range of new interactive spaces and practices. Current online television forums in US, UK and Australian...
Article
Full-text available
This article examines a set of interactions (logs) taken from the form of computer-mediated communication known as Internet Relay Chat (IRC). The authors were particularly concerned with the interaction management strategies adopted by the participants in the logs during the opening and closing phases of the interactions to develop interpersonal re...

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