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Integrated management system: The experiences of three Australian organisations
Abstract
b>Purpose – Management systems and standards have become a key part of the organisation's lifeline and a prerequisite for survival in the twenty-first century. Systems for quality environmental and occupational health and safety (OHS) now form the three main pillars of the organisation, the fourth one being financial accounting. In light of the increasing pressure and demands from different stakeholders, it is becoming necessary for organisations to adopt the different systems/standards. However, to achieve the benefits from the implementation and subsequently maintenance of these systems it is only a practical and logical step that the existing management systems/standards be integrated into a single system.
Design/methodology/approach – This paper presents the experiences of three Australian-based organisations that have successfully undertaken the integration of their management systems/standards. Data for this paper were collected through in-depth interviews conducted with the managers responsible for quality, environment and OHS systems.
Findings – The interviews revealed a number of quantifiable and unquantifiable benefits experienced by the companies from operating one integrated system, such as saving of dollars, better utilisation of resources and improved communication across the organisation, to name a few. However, for the benefits to be realized it is essential that organisations are aware of the challenges and obstacles accompanying integration of systems/standards. If these challenges are not addressed early in the process they can delay the completion of the integration process.
Originality/value – Recommendations for other organisations contemplating integrating their management system include: obtaining commitment from the top management; having adequate resources to integrate the systems; having communication and training across the organisation in aspects of integration; and, last but not the least, having integrated audits. Implementation of these recommendations may vary from one organisation to another; however, it would result in lesser resistance for the organisations following them.
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... A subsequent review of harm to members of the public in the period 1996-2005(Peace, 2010 found 11 fatalities and 56 injuries due to electric shock. These included: harm while climbing onto the roof of trains, committing vandalism and attempted theft of cables. ...
... For example, three standards (Quality management systems (ISO9001, 2015), Environmental management systems (ISO14001, 2015), and Occupational health and safety management systems (ISO45001, 2018)) are often used in larger organisations (Zutshi & Sohal, 2005) with each based on the current or an earlier version of Annex SL. Integration of the three standards into a single standard might seem a logical step (Labodova, 2004) but could be fraught with difficulties for standards writers and users. ...
... Instead, such management system standards could be used to develop a single management system within an individual business or undertaking, or a sector. This would enable integration with other business management systems (Pojasek, 2006;Zutshi & Sohal, 2005), so reducing costs, and resulting in a more consistent and harmonised management process (Ferreira Rebelo et al., 2017), leading to "Total Safety Management" (Kontogiannis et al., 2017). Such an integrated management system could be extended to include corporate social responsibility (Asif et al., 2013). ...
The New Zealand Electricity Engineers Association (EEA) asked for advice about development of a guide for a public safety management system (PSMS) for electricity distribution networks based on ISO45001 Occupational health and safety management systems. This would help eliminate overlap between legislation and standards while maintaining compliance with legal requirements. At Victoria University of Wellington we have been working on such an integrated approach and this article reports on the project and suggests how the results can be extended to include other areas of management while retaining the ability for appropriate elements to be audited and certified in accordance with systems required by legislation. The project reviewed an earlier report and literature review on PSMS for the Electricity Networks Association. Development of the legal requirements for a PSMS were reviewed and use of the International Standards Organization (ISO) framework for all management system standards proposed to encompass ISO45001 and similar standards. Relevant management content was incorporated in the high-level structure and key stakeholders contributed technical content. Use of the ISO Annex SL as a template enabled development of an integrated management system incorporating other management system standards, that would still support legal compliance while enabling elimination of duplication and clutter, and waste of resources at a time of technology change. The work was carried out in New Zealand (NZ) and may not apply in other countries with different legal requirements. Auditors may resist integrated management systems although this may not be a limitation if documentation is appropriately written. The electricity networks businesses in NZ may move to implementation of the PSMS guide but this will be an internal decision and results may take some years to declutter documentation and reduce overlapping audits under management system standards. Over the next decade the context of the New Zealand electricity industry will undergo major shifts with the need to adapt to increasing expectations for occupational health and safety and public safety, adaptation to climate change and accelerated implementation of new technologies. The electricity industry will need to apply its resources to those changes while avoiding duplicated efforts to implement multiple management systems. Developing an integrated management system that incorporates several management systems and public safety may aid protection of non-workers who cannot otherwise be "controlled" by a business.
... Karapetrovic et al. (2006) examined the use of the models and tools to integrate MSs in companies, namely a framework already used in one or more of the standards being implemented, such as the the PDCA cycle, a detailed analysis of the common elements, a process map or a company-specific model. At the same time, there has been a growing recognition of the value that IMSs can bring to the business (Karapetrovic and Willborn, 1998;Douglas and Glen, 2000;Renzi and Cappelli, 2000;Zutshi and Sohal, 2005;Salomone, 2008;Asif et al., 2009;Griffith and Bhutto, 2009;Khanna, 2010 andAsif et al., 2010). Today, many organisations are implementing MSs not just to fulfill the requirements of individual standards, but to operate in a more combined, efficient and effective way (Asif et al., 2010). ...
... In order to avoid the failure of MS integration, it is important that firms manage the difficulties associated with the implementation and maintenance of an IMS (López-Fresno, 2010). These challenges are numerous and involve aspects such as the lack of human resources, the lack of government support, departmentalization of functions and individual concerns of the people involved (Karapetrovic and Willborn, 1998a;Karapetrovic, 2003;Zutshi and Sohal, 2005;Karapetrovic et al., 2006;Asif et al., 2009;Matias and Coelho, 2002;Zutshi and Sohal, 2005;Zeng et al., 2007 andAsif et al., 2009). ...
... In order to avoid the failure of MS integration, it is important that firms manage the difficulties associated with the implementation and maintenance of an IMS (López-Fresno, 2010). These challenges are numerous and involve aspects such as the lack of human resources, the lack of government support, departmentalization of functions and individual concerns of the people involved (Karapetrovic and Willborn, 1998a;Karapetrovic, 2003;Zutshi and Sohal, 2005;Karapetrovic et al., 2006;Asif et al., 2009;Matias and Coelho, 2002;Zutshi and Sohal, 2005;Zeng et al., 2007 andAsif et al., 2009). ...
... Karapetrovic and Willborn (1998) defined IMS as set of interconnected processes that share a pool of human, information, material, infrastructure, and financial resources in order to achieve a composite of goals related to the satisfaction of a variety of stakeholders. NIE as a component of IMS difficulties affirmed by scholars includes: (1) lack of human resources, individual concerns of the people involved, lack of motivation (Zutshi and Sohal, 2005; (2) lack of government support Bernardo et al., 2012 (3) departmentalization of functions (Karapetrovic and Willborn, 1998);(4) lack of resources (Asif et al., 2009); (5) too much paperwork (Zeng et al., 2007) (6) too many procedures (Simon et al., 2011); (7) costs and time (Bernardo et al., 2012;(8) misunderstanding of what integration means (Zutshi and Sohal, 2005); (9) lack of strategy, model and methodology (Zutshi and Sohal, 2005; (10) lack of relevant top management commitment (Simon et al., 2012); (11) lack of adequate organizational culture (Zeng et al., 2007); (12) lack of communication (Zutshi and Sohal, 2005). NIE integrate quality and environmental issues jointly in order to achieve the mission and vision; sustainable values implement jointly through actions and learning (Tar´and Molina-Azor´n, 2010). ...
... Karapetrovic and Willborn (1998) defined IMS as set of interconnected processes that share a pool of human, information, material, infrastructure, and financial resources in order to achieve a composite of goals related to the satisfaction of a variety of stakeholders. NIE as a component of IMS difficulties affirmed by scholars includes: (1) lack of human resources, individual concerns of the people involved, lack of motivation (Zutshi and Sohal, 2005; (2) lack of government support Bernardo et al., 2012 (3) departmentalization of functions (Karapetrovic and Willborn, 1998);(4) lack of resources (Asif et al., 2009); (5) too much paperwork (Zeng et al., 2007) (6) too many procedures (Simon et al., 2011); (7) costs and time (Bernardo et al., 2012;(8) misunderstanding of what integration means (Zutshi and Sohal, 2005); (9) lack of strategy, model and methodology (Zutshi and Sohal, 2005; (10) lack of relevant top management commitment (Simon et al., 2012); (11) lack of adequate organizational culture (Zeng et al., 2007); (12) lack of communication (Zutshi and Sohal, 2005). NIE integrate quality and environmental issues jointly in order to achieve the mission and vision; sustainable values implement jointly through actions and learning (Tar´and Molina-Azor´n, 2010). ...
... Karapetrovic and Willborn (1998) defined IMS as set of interconnected processes that share a pool of human, information, material, infrastructure, and financial resources in order to achieve a composite of goals related to the satisfaction of a variety of stakeholders. NIE as a component of IMS difficulties affirmed by scholars includes: (1) lack of human resources, individual concerns of the people involved, lack of motivation (Zutshi and Sohal, 2005; (2) lack of government support Bernardo et al., 2012 (3) departmentalization of functions (Karapetrovic and Willborn, 1998);(4) lack of resources (Asif et al., 2009); (5) too much paperwork (Zeng et al., 2007) (6) too many procedures (Simon et al., 2011); (7) costs and time (Bernardo et al., 2012;(8) misunderstanding of what integration means (Zutshi and Sohal, 2005); (9) lack of strategy, model and methodology (Zutshi and Sohal, 2005; (10) lack of relevant top management commitment (Simon et al., 2012); (11) lack of adequate organizational culture (Zeng et al., 2007); (12) lack of communication (Zutshi and Sohal, 2005). NIE integrate quality and environmental issues jointly in order to achieve the mission and vision; sustainable values implement jointly through actions and learning (Tar´and Molina-Azor´n, 2010). ...
The crux of military theatre of operation against insurgent is the 'uncertainty and complexity' of their mudus operandi in the era of hybrid warfare globally with impacts on the economy and national security. Carl von Clausewitz "Centre of Gravity" (COG) as the point where all forces must be directed during the war, a seemingly singular point of focus, one must keep the dominant characteristics of both belligerents in mind no longer sustainable today. The new COG is the Internet of Things (IoTs) for threatre of operation. We developed Nigeria Insurgency Ecosystem (NIE) framework that encapsulate Industry 4.0 fourth industrial revolution, automation and data exchange in defence and manufacturing technologies for our case study. It includes cyberphysical systems, IoT, and cloud computing capabilities as a platform for dual use technology economic corridor for military industrial complex and civilian economic development powered by Zamfara natural resources called 'warfare ecosystem.'This new ideology 'spatial polysingularity warfare' will replace the insurgency dictum 'grape bunch' for the military new era of robotic /electronic warfare as a 'doctrine of war' to diffuse the resilient armed insurgencies. Today, emerged the era of unrestricted warfare, where 'everything matters and connected' for military CoG, adaptive multiple domain operations-that transcend geography.
... IMS adoption represents a current issue of the 21 st century [44] as it is considered to be both the best management practice for organizations having multiple MSs in place [45] as well as a starting point for achieving business excellence [46]. Therefore, MSs integration is a crucial strategic decision regarding an organization's competitiveness [32] that leads to numerous tangible as well as intangible advantages [39,47] such as reduced costs in management, insurance, and operations [37,[48][49][50][51], or organizational culture improvements [40,42,52]. Furthermore, IMS implementation also results in multiple environmental improvements like increased environmental performance [28], better allocation and utilization of resources [52][53][54], or better adoption of cleaner production technologies, which leads to improved sustainable innovation [55]. ...
... Therefore, MSs integration is a crucial strategic decision regarding an organization's competitiveness [32] that leads to numerous tangible as well as intangible advantages [39,47] such as reduced costs in management, insurance, and operations [37,[48][49][50][51], or organizational culture improvements [40,42,52]. Furthermore, IMS implementation also results in multiple environmental improvements like increased environmental performance [28], better allocation and utilization of resources [52][53][54], or better adoption of cleaner production technologies, which leads to improved sustainable innovation [55]. In addition, companies that successfully operate an IMS can implement additional standards and systems with greater ease [56][57][58]. ...
... In fact, despite a few academics that connected multiple MSs to the CE (e.g., [101,108]), research rather focused on single MSSs or MSs and their connection to CE principles. As demonstrated above, these systems and standards positively impact CE adoption in companies (e.g., [22,30,102]), and since their integration bears multiple additional benefits-such as greater ease to adopt new standards (e.g., [58]), fostering sustainable innovation (e.g., [55]), and environmental improvements (e.g., [52])-this present paper concludes that IMS represents a business tool that contributes to CE adoption and that more studies directed at the integration impact are needed. Moreover, contributions on CE-specific MSSs appear to be underrepresented in the literature. ...
Companies worldwide strive to become more sustainable, and, in this context, the circular economy (CE) gains importance as alternative system as opposed to the linear economy. Since executive mangers around the world work with management systems (MSs) to guide and improve organizational operations, this work aims to explore how integrated MSs (IMS) as business tools can contribute to the adoption of CE principles at the corporate level. To achieve this objective, a systematic literature review is performed, which results in a synthesis sample of 18 academic papers. The findings reveal how MSs contribute to CE adoption and, therefore, demonstrate that managers can use IMS to foster CE implementation. In addition, the findings highlight the importance of institutional intervention in the transition from a linear towards a circular designed economy. The paper contributes to academia by linking the concepts of IMS and CE, synthesizing the current academic knowledge at hand, and proposing a comprehensive research agenda that sets the path for future academic investigations. In a practical perspective, the paper contributes also to managers since it emphasizes how IMS can be used to incorporate circular business thinking into operations management.
... The International Organization used a common structure to update the standards shown in Table 1, which allows and somehow institutionalizes the integration of MS, despite the absence of an international standard dedicated to IMS [18]. The organization must design, implement, and maintain an IMS focused on customer satisfaction and meeting the expectations of all stakeholders [49,[52][53][54][55][56][57][58][59][60][61]. When designing such a structured and efficient system, emphasis should be placed on identifying costs [48,62] and existing or potential issues related to quality, environment, health, and safety at work, and implementing the necessary risk assessment and corrective actions [52,54,56,58,60,61]. ...
... The organization must design, implement, and maintain an IMS focused on customer satisfaction and meeting the expectations of all stakeholders [49,[52][53][54][55][56][57][58][59][60][61]. When designing such a structured and efficient system, emphasis should be placed on identifying costs [48,62] and existing or potential issues related to quality, environment, health, and safety at work, and implementing the necessary risk assessment and corrective actions [52,54,56,58,60,61]. ...
... Reduction of duplicates and written documentation. [9,49,55,56,66,67] Improved operational efficiency. [9,55,68,69] Simplification of system procedures. ...
The paper presents a synthesis of strategies, benefits, and barriers in the integration management systems (IMS) implementation at the organizational level. The research is based on an assessment of 103 papers, 7 books, 12 standards, and 7 sites. The analysis of works aims to highlight the common integration models of several IMS, aspects related to IMS implementation, benefits of IMS implementations, and the nature of integration strategies. The research results present valuable information which can be used by top managers of organizations, certification bodies, and consulting organizations to encourage the implementation of integrated management systems.
... Additionally, Risk Analysis was used as a particular approach for the implementation of an Integrated Management System [5,6] (Labodová, A., 2004;Rocha, M., 2007). Many considerations are necessary to evaluate the benefits of integration, such as adequate resources, commitment and communication, etc. [7] (Zutshi, A., 2005). Another important issue is the culture incompatibility and employee hostility against new models and procedures [8] (Zeng, S.X., 2007). ...
... Additionally, Risk Analysis was used as a particular approach for the implementation of an Integrated Management System [5,6] (Labodová, A., 2004;Rocha, M., 2007). Many considerations are necessary to evaluate the benefits of integration, such as adequate resources, commitment and communication, etc. [7] (Zutshi, A., 2005). Another important issue is the culture incompatibility and employee hostility against new models and procedures [8] (Zeng, S.X., 2007). ...
Background:
The present work starts from a literature review of the evolution of Integrated Management Systems (IMSs), considering different points of view and standards: quality, environmental, occupational health and safety, sustainability and social issues. Even if the benefits are possible, there is not a common approach and a clear link between the integration of management systems and business performance, in particular considering safety performance.
Methods:
The present study analyzes the application of Risk Assessment in order to realize the integration of management systems. The main objective is to provide a tool for an integrated evaluation of all company performances, starting from the definition of some Key Performance Indicators-KPIs-proposed for a particular case study, even if their choice is not the core of the paper. The assessment team members on the basis of their knowledge, experience and useful literature, could choose the right KPIs for the specific application, able to take a picture of the current state and to suggest a possible recommended action of improving. The proposed Risk Assessment approach is an integration of modern management techniques: Integrated Management System and Improving Cycle DMAIC.
Results:
The new method, called the Global Performance Index for Integrated Management System-GPI-IMS, has been applied to a real case study in the logistic field in order to evaluate its goodness and possible generalization.
Conclusions:
The proposed method allows to define the requirements that any company must have to perform the best. The role of the assessment team is very important to evaluate the global performance of the company and to suggest the corrective actions to be adopted.
... Although the strong relationship between TQM and GM practices have been proven by numerous scholars in developed countries context such as Beckmerhagen et al. (2003), Ho et al. (2016), Zutshi & Sohal (2005), and Allur (2018), similar studies on the impact of TQM implementation on the adoption of GM practices is very rare in developing countries context; where quality excellence and GM practices concepts are at a prelusive level (Abbas, 2020). TQM and GM practices' demand is no longer a prerogative of manufacturers in developed countries only; manufacturers in developing countries are required to overcome traditional trade barriers and compete with manufacturers in developed countries (Iqbal, 2019). ...
... As for the result concerning the positive relationship between TQM practices and GM practices in PFMC, several scholars found a similar result where they affirmed the strong interrelated relationship between TQM and GM. This relationship has been affirmed by Zutshi & Sohal (2005) and Teixeira et Al. (2019) among others. ...
Owing to the rapidly deteriorating environment in developing countries caused by practices of manufacturing organizations and lack of adequate studies that can help manufacturing organizations to counter this issue, this paper aims to investigate the underlying relationship between total quality management (TQM) and the level of green manufacturing (GM) practices implementation in Palestinian food manufacturing companies (PFMC). The paper also investigates how GM practices mediate the relationship between TQM and Organizational Performance (OP) of PFMC. A quantitative research method using a survey instrument collected data from senior, quality, and human resources (HR) managers from 250 PFMC. The statistical data analysis indicated a significant positive correlation between TQM practices and overall OP (r=0.605; p≤0.01). This indicates that TQM practices significantly supports achieving overall OP objectives. Also, results found a significant positive correlation between the TQM practices and the implementation level of GM practices (r=0.650; p≤0.01), suggesting the significant role of TQM in enhancing organizational capabilities in implementing GM practices. Moreover, the results indicated that GM practices are equally important to TQM practices in enhancing overall OP; as GM practices were found to have a positive correlation with improving overall OP of PFMC (r=0.827; p≤0.01). Finally, TQM practices are found to have a significant indirect effect on OP mediated by GM practices (β = 0.55, p≤0.05), whereas a significant total effect of TQM practices on OP were found (β = 0.64, p≤0.05), reflecting that the GM practices’ mediating effect partially accounts for roughly 86% of total effect of TQM practices on overall OP. This empirical study is considered as the first study investigating the impact of TQM practices on implementation of GM practices and their complementary impact on OP in Palestine, adding great value to literature via responding to calls to counter environmental issues in developing countries’ context.
... Sometime, there will be a need to changes or updating the procedures for improvement. Training is also always given however the employee still ignores the procedure [18]. Here, the leader must take an appropriate action. ...
... The TBL "captures the essence of sustainability by measuring the impact of an organization's activities on the world, including both its profitability and shareholder values and its social, human and environmental capital (Kingsley, 2013). Zutshi and Sohal (2005) mentioned that the Triple Bottom Line (TBL) is an accounting framework that includes three dimensions of performance: social, environmental and financial. This differs from traditional reporting frameworks as it includes ecological (or environmental) and social measures that can be difficult to assign appropriate means of measurement. ...
... Also Risk Analysis is often used for the implementation of an Integrated Management System [5,6]. The integration of Management Systems needs the evaluation of costs and benefits [7], and the hostility against new models and procedures [8]. The integration could involve the whole organization or not [9]. ...
... Following the works byDewhurst et al. (2003),Zutshi and Sohal (2005), Wahid and Corner (2009), Wilcock and Boys (2017), Kakouris and Sfakianaki (2018), Cavallo et al. (2019) and Jimoh et al. (2019), findings from the interview and observation checklist were organized into tables to facilitate analysis, study in depth and explain some results. Textual fragments of the responses were used. ...
Purpose
This study aims to address two objectives: to analyse how the benefits of quality management (QM) are perceived on specific productivity indicators of the Colombian dairy industry and to analyse the degree of QM implementation.
Design/methodology/approach
The methodology used was a multiple case study and involved four companies in the Colombian dairy industry. The study variables were 32 QM practices and 7 productivity indicators. Data collection instruments were in-depth interviews and checklists.
Findings
Findings revealed that all productivity indicators exhibit changes after QM implementation. In addition, cases approaching ISO 9001 have the highest number of practices implemented, as well as evidence of control of all productivity indicators, which allows them to perceive greater benefits.
Originality/value
This research generates novel findings that contribute to the consolidation of theory by analysing changes in specific productivity indicators of the dairy industry after the QM implementation. At the same time, it provides valuable and useful information for managers, practitioners and policymakers.
... Unfortunately, empirical studies on the integration of standardized MSs generally, and therefore on the subtopic of audit integration specifically, are few and far between, namely Douglas and Glen (2000); Fresner and Engelhardt (2004); Zutshi and Sohal (2005A); Karapetrovic et al. (2006); Zeng et al. (2006), Salomone (2008) and Bernardo et al. (2009). From this group of papers, only Douglas and Glen (2000) and Salomone (2008) touch upon the integration of the audits of standardized MSs, while Karapetrovic et al. (2006) study this issue in more detail. ...
El objetivo de este estudio es determinar si existen diferentes tipologías de organizaciones respecto a la integración de las auditorías de sistema de gestión, internas y externas. La metodología utilizada ha sido la encuesta, enviada a organizaciones españolas que están certificadas, como mínimo, según las normas ISO 9001:2000 e ISO 14001:2004. Se obtuvieron 435 respuestas válidas, muestra con la cual se ha realizado un análisis de correspondencias múltiples y un análisis cluster. Las variables utilizadas en los análisis se refieren a los recursos de auditorías (equipos y tiempo) y procesos (proceso y plan e informe de auditoría). Los resultados son tres grupos diferentes de organizaciones que realizan las auditorías integradas de forma diferente: un grupo de 89 organizaciones, que presenta los niveles de integración más bajos; un grupo de 148 empresas, con un nivel medio de integración de las auditorías, y un último de 186 organizaciones que presentan el mayor nivel de las auditorías. Para los tres grupos, las auditorías internas están integradas a un nivel superior respecto a las auditorías externas. Además, destaca que el aspecto más integrado, a nivel interno y para todos los grupos, son los equipos de auditores.
... This mandates the industries opted integrated practice which enhances performance and sustainability. According to Zutshi and Sohal, (2005) management system standard should not be analyzed individually, but only through the integrated manner combined with existing various systems. By means of adapting integrated management system (IMS) the similarities as well as parallelism between various systems can be explored which helps to identify the scope of their potential benefits. ...
Today manufacturing industries are moving towards quality and manufacturing management practices in an integrated manner for maintaining high-level performance and sustainability. In support of this, an integrated manufacturing business excellence system (IMBES) assessment model is developed, which comprises three levels and consists of 10 enablers, divided into 25 criterions for obtaining information about the performance and sustainability readiness of an organization. To which, the Multi-Grade Fuzzy (MGF) logic approach has been proposed for assessing the performance and sustainability readiness. ABC manufacturing organization was taken as a case to implement the IMBES model. The data were gathered by experts from the ABC and tested using the MGF approach. The IMBES index value was enumerated, and further these enablers were classified using IPA and the weak criterions were identified through PII. The result ensures that the organization readiness exercise would be suitable for IMBES model to survive in the competitive market environment.
... Implementation of a SMS according to OHSAS 18001 norms has been a major concern for many organisations, and it has become a common issue all over the world (Zutshi and Sohal, 2005). Among the several advantages in adopting a SMS, companies are interested in reducing their social responsibility, spreading the culture of consultation and participation of the workers by means of training and reduction of work accidents. ...
... Implementation of a SMS according to OHSAS 18001 norms has been a major concern for many organisations, and it has become a common issue all over the world (Zutshi and Sohal, 2005). Among the several advantages in adopting a SMS, companies are interested in reducing their social responsibility, spreading the culture of consultation and participation of the workers by means of training and reduction of work accidents. ...
... bringing together all sub-systems to deliver the intended functionality, similar as described in Ghobakhloo [57]. To get the benefits from their implementation, the existing management systems and standard processes ought to be integrated into a single system, in a sense discussed in Zutshi and Sohal [58]. The company has decided to implement one ERP as a worldwide standard, which is seen as an enabler for the processes to get standardised and the information to become more reliable and timely available. ...
The purpose of this paper is to analyse the global Sales and Operations Planning (S&OP) process and investigate the steps to support consolidated business planning in worldwide operations and large-scale supply chains. The paper conducts a case study at a multinational manufacturing company applying an abductive approach. It combines the deductive logic from theory and the inductive logic from field observation in an attempt to elaborate further on theory on global S&OP. The analysis is structured and guided by a novel framework for global S&OP, which is developed based on the theoretical background and the case study findings. The research findings characterise the S&OP process for global operations and identify challenges related to the need to synchronise the subsidiaries’ S&OP efforts worldwide to deal with different contingencies of these subsidiaries, and to manage and analyse a large amount of information gathered. The research reveals how the subsidiaries’ performance is analysed by top executives along the global S&OP process, feeding strategic initiatives in the organisation and identifying business opportunities like benchmarking among subsidiaries, synergies with other management practices, and global gains. This paper offers a novel investigation of the global steps on S&OP in a real-life setting, offering a well-documented characterisation of the process that goes beyond the traditional local approach. Moreover, it is the first study to reveal challenges and expected outcomes of such a global perspective for S&OP. The theoretical advancements of S&OP research offered herein aid scholars, opening avenues for middle-range theorising, highlighting the cross-disciplinary nature of the domain, and discussing the use of concepts from related disciplines like Economics, Psychology, and Information Systems. The research findings can also assist executives, especially from multinational manufacturers, in their efforts to consolidate global planning.
... An extremely important reason for the development of integrated IT systems is the fact that most of the leading manufacturers of these systems offer the possibility of working with web browsers. The user then has access to the system's individual functions anywhere, even outside the company [Lech 2003, Zutshi andSohal 2005]. ...
The paper presents the results of research on differentiation of the advancement level of solutions and logistics management systems based on ICT (Information and Communication Technologies) used in the Polish food industry. The research was conducted in terms of industry, employment size and three market characteristics of the surveyed enterprises: investment level, financial situation and market position. The study used the IAI (Information Advancement Index) synthetic indicator and two methods for categorizing its values: uniform across the range of values and based on mean values and standard deviation. The paper also presents the reference of the obtained research results to the productivity paradox of Solow and the results of similar research previously carried out on the level of advancement of logistics solutions and systems in the Polish food industry.
... An extremely important reason for the development of integrated IT systems is the fact that most of the leading manufacturers of these systems offer the possibility of working with web browsers. The user then has access to the system's individual functions anywhere, even outside the company [Lech 2003, Zutshi andSohal 2005]. ...
The higher and higher level of competitiveness of enterprises, the increasing expectations of customers or internalization of business are just a few examples of challenges that most of companies must face nowadays. None of these challenges may be faced, however, if the companies do not cope with logistics problems. The increasing number of problems, among others related to the necessity of diversification of products, of provision of frequent, fast and small deliveries, of ensuring reliability and flexibility in operation, of transfer of goods almost all over the world, can no longer be solved with application of traditional methods. Condition of success in contemporary logistics is implementation of modern technology. Companies without IT systems, without automatic identification of goods or electronic exchange of data have not chances for strong presence in today’s supply chains or other modern forms of business. In this paper characteristics of selected information and communication technologies (ICT) were presented with reference to the operation of contemporary logistics systems. The introduction presents the role and substance of the information resources in logistics. Technological solutions concerning transfer of information were grouped and characterized according to the following types: family of electronic connections, corporate networks and information highways. In each group of the solutions main faults and benefits were presented, from the perspective of possibilities of application in logistics.
... An extremely important reason for the development of integrated IT systems is the fact that most of the leading manufacturers of these systems offer the possibility of working with web browsers. The user then has access to the system's individual functions anywhere, even outside the company [Lech 2003, Zutshi andSohal 2005]. ...
The paper presents issues related to integrated IT systems, which are used in the management of many enterprises, including those dealing with logistics. The source of materials was a literature review. The study is a review. The evolution of the approach from MRP systems to integrated MRP II and from ERP to ERP II respectively is shown. The systems cooperating with ERP, such as CRM, SCM and WMS are also presented. Finally, important aspects related to the implementation of integrated ERP class IT systems are presented.
... An extremely important reason for the development of integrated IT systems is the fact that most of the leading manufacturers of these systems offer the possibility of working with web browsers. The user then has access to the system's individual functions anywhere, even outside the company [Lech 2003, Zutshi andSohal 2005]. ...
The rapid development of the IT industry is a fact. Digitalization covers practically all areas of enterprises and the full spectrum of their processes. IT systems are usually treated as a tool to achieve a specific goal, relatively rarely is there any talk of implementing IT systems as an element of strategic management. However, it should be borne in mind that, given the key impact on organisations, the implementation of an IT system should be treated as an important element of strategic planning. The literature on this subject is relatively modest, and the author target of this science work and publication has aimed to analyse to what extent the implementation of an IT system (and why) should be treated as part of strategic management. The research problem presented in the paper was solved, among others, by a critical analysis of the literature concerning the area in question, in selected elements supported by an analysis of available statistical data.
... An extremely important reason for the development of integrated IT systems is the fact that most of the leading manufacturers of these systems offer the possibility of working with web browsers. The user then has access to the system's individual functions anywhere, even outside the company [Lech 2003, Zutshi andSohal 2005]. ...
The purpose of the research was to compare the logistics and logistic infrastructure development level in EU countries. To evaluate overall rank of each country in term of that traits, it was used eight variables which describes logistic characteristics. In this purpose, two of the multi-criteria models of decision making: a Multicriteria Optimization (VIKOR) and Compromise Solution and a Technique for Order Preference by Similarity to the Ideal Solution (TOPSIS) were applied and the results obtained by those two methods were compared. The results showed that VIKOR is more preferable method in comparison to TOPSIS methods and the countries where the logistic is developed the most according to the scores in created rankings are Germany, France and Poland.
... These factors work as difficulties for the process of integration and they can bring heterogeneous effects in different organizations. Overcoming these difficulties is the goal of organizations with many management system strategies in hand, as they implement these policies for the better management of the organization and ultimately the exploitation of related synergies (Asif et al., 2013a;Zutshi and Sohal, 2005a;Samani et al., 2019). ...
The implementation of Integrated Management Systems (IMS) has become a prerequisite for any organization looking to transform itself into a competitive and more sustainable enterprise. However, these efforts are not successful for some organizations, and there is an opportunity to explore what it takes to have an effective IMS implementation. Prior studies attribute several barriers to implementation. Yet, little is known about the degree to which these barriers impede implementation. To fill this gap in the literature, we have developed a systematic framework to prioritize barriers. We first identify and classify barriers using a literature review and modified Delphi method providing twenty-six barriers categorized under six main categories. These included Resources and Management, People, Implementation, Economic , Social & Legal and Cultural. Next, we used Analytical Hierarchical Process (AHP) to calculate weights and rankings of barriers and sub-barriers. We then take this process a step further by using a Grey preference by similarity to ideal solution (GTOPSIS) methodology to further prioritize alternatives. The results reveal the implementation and social & legal barrier categories ranked highest among major categories. Overall rankings showed that the economic and implementation sub-barrier is more important than the other twenty-four sub-barriers within different categories. The contributions of this study provide new insights regarding levels of integration and employee motivation as important to overcoming barriers to implementation. Finally, a sensitivity analysis checked the robustness of the proposed research framework that could be implemented to overcome the IMS barriers. This study is the first of its kind to organize barriers of IMS in this way. The outcomes of this study will assist organizations and policymakers in their decision making regarding IMS implementation while simultaneously improving sustainability practices. Researchers will find new IMS implementation insights and constructs for further empirical investigation.
... Unfortunately, all the mentioned process flows cannot be performed during the pandemic, and we overcome the hassle by proposing the Integrated Student Activities Management System (iSAMS). The integrated management system (IMS) of iSAMS enables the acceleration process of process flow to start with the proposal, tracking the status, redundancy of activities, reducing turnaround time, minimizing errors, improving report quality, and collection of report tracking [4]. The integration is the documentation and recording elements initiated from the first phase of the requirements, design, and development until the testing phase. ...
Interactive Student Activities Management System (iSAMS) is a web-based system in Universiti Teknologi MARA Cawangan Melaka that provides information on student bodies and activities. iSAMS developed to react as an integrated management platform during the COVID-19 outbreak since student activities are essential and need to carry out. This research's main objective was to investigate how the iSAMS interface and functions affect users' intentions and attitudes when using the system. Thus, we explored the key predictors of user acceptance of iSAMS and proposed the theoretical model for user acceptance. A conceptual structural model was developed by integrating heuristic evaluation (HE) and technology acceptance model (TAM) to identify which key predictors influence the user acceptance of iSAMS. We adopted HE and TAM in developing the model, and as the outcome, we categorized HE into three categories: system support, user interface design, and navigation. Then, we identified three of TAM’s predictors, which are perceived usefulness, perceived ease of use, and behavioural intention to use. The hypothesis supported each of the predictors as the measurement since we required improvements for the iSAMS usability. The proposed research framework is simple to implement and can be adapted for other developed systems since it is essential in determining the system's usability and user acceptance.
... Naturally, the achievement of all these dimensional performances not only depends on the 5S program but also related to other concepts and tools such as lean management, quality tools, and integrated (Osada, 1991) Setiawan, Salleh, Ariff , Rahman, Mohamad, Sulaiman, Zaini andIto, Journal of Advanced Mechanical Design, Systems, andManufacturing, Vol.15, No.2 (2021) management system (IMS) (Ho, 1999). Some previous studies stated that there is a need for an integration process between 5S and the management system (Bamber et al., 2000;Gapp et al., 2008;Zutshi and Sohal, 2005) as shown in Figure 3 below: According to Gapp et al. (2008), the concept of the 5S integrated management system is an in-depth understanding of the contribution of the 5S to management strategic decision making towards the achievement of operational quality standards through a platform that covers four main areas namely management, activities, training, and improvement. However, there are challenges to maintain the contribution of 5S activities in a dynamic process. ...
The practice of 5S principles in manufacturing small and medium enterprises (SMEs) has been widely discussed in scientific studies related to the critical success factors (CSFs) and challenges for improving organizational performance. The importance of performance measurement for sustaining 5S becomes a strategic value in the improvement process and elimination of waste. In previous studies, the performance measurement of 5S practices is commonly viewed as an auditing process continuously. However, the studies of performance measurement and management (PMM) for the sustainability of 5S practices as a control system are still limited. Also, the performance measurement model needs to be designed for measuring the potential barriers of 5S sustainability. Therefore, this study has a motivation to develop a conceptual model in designing PMM for the sustainability of 5S practices that are carried out both empirically and philosophically to enhance quality and productivity. So, the objective of this paper is to conduct the literature reviews on how to propose a model of PMM for 5S sustainability in manufacturing SMEs based on CSFs and the integrated theoretical framework. The review methodology provides a systematic review step that encompasses collecting the database, qualitative analysis of the database, synthesizing the relevant theory, and proposing a conceptual model. This paper found the critical point for developing the PMM model of 5S sustainability including the step of sustainability building, dimensional control system, and sustainability indicators. For further research, it needs an analyzing study to assess the relationship among the factors that contribute to the performance assessment of 5S practices.
Introduction and purpose: Reviewing and implementing the model of safety, health and environment culture has always been considered as one of the most important concerns in waste management. Recently, focusing on the effective role of management in the causes of accidents has caused a lot of attention to the concept of safety culture. The purpose of this study is to investigate the impact of safety, health and environment culture on waste management.
methods: This research was a descriptive-survey type of field studies. The main variables of the research were safety culture, health and environment. The statistical population of the research was 260 employees of Karaj Waste Management Organization, based on the Morgan table, the number of samples was determined to be 152. The 18-question questionnaire was divided among them and the reliability and validity of the questionnaire was studied.
Results: The reliability of the questionnaire is estimated to be 0.86 based on Cronbach's alpha coefficient. Structural model method and SmartPLS 328 and SPSS 23 software were used to analyze the findings. All hypotheses were confirmed by checking structural model fit and overall model fit.
Conclusion: As a result, according to the confirmation of the influence of all three variables of safety, health and environment culture on waste management, it can be said that the culture of safety, health and environment has a positive and significant impact on waste management.
Introduction and purpose: Reviewing and implementing the model of safety, health and environment culture has always been considered as one of the most important concerns in waste management. Recently, focusing on the effective role of management in the causes of accidents has caused a lot of attention to the concept of safety culture. The purpose of this study is to investigate the impact of safety, health and environment culture on waste management.
methods: This research was a descriptive-survey type of field studies. The main variables of the research were safety culture, health and environment. The statistical population of the research was 260 employees of Karaj Waste Management Organization, based on the Morgan table, the number of samples was determined to be 152. The 18-question questionnaire was divided among them and the reliability and validity of the questionnaire was studied.
Results: The reliability of the questionnaire is estimated to be 0.86 based on Cronbach's alpha coefficient. Structural model method and SmartPLS 328 and SPSS 23 software were used to analyze the findings. All hypotheses were confirmed by checking structural model fit and overall model fit.
Conclusion: As a result, according to the confirmation of the influence of all three variables of safety, health and environment culture on waste management, it can be said that the culture of safety, health and environment has a positive and significant impact on waste management.
ABSTRAK Persaingan antar kontraktor untuk memenangkan tender proyek semakin ketat, sehingga perlu adanya daya bersaing yang unggul. Saat ini telah banyak perusahaan yang menerapkan Sistem Manajemen Mutu (ISO 9001:2008), Sistem Manajemen Keselamatan dan Kesehatan Kerja (OHSAS 18001:2007) dan Sistem Manajemen Lingkungan (ISO 14001:2004) guna menaikkan daya saing terhadap perusahaan pesaing, namun belum terintegrasi dengan baik. Penelitian ini dilakukan bertujuan untuk menganalisis efektifitas penerapan Sistem Manajemen Terintegrasi (SMT) di PT. ABC. Dimana sistem manajemen yang diintegrasikan di PT. ABC meliputi ISO 9001:2008, ISO 14001:2004, dan OHSAS 18001:2007. Penelitian diawali dengan melakukan analisis dan penilaian terhadap elemen-elemen ISO yang diintegrasikan k edalam satu panduan QHSE, dengan melakukan studi literatur dan observasi lapangan serta melakukan penyebaran kuesioner kepada responden terpilih di PT. ABC. Untuk mengukur efektifitas penerapan sistem manajemen terintegrasi di PT. ABC, digunakan parameter Skala Likert. Dan untuk mengetahui strategi perusahan terkait sistem manajemen tersebut, digunakan pendekatan Analisis SWOT. Hasil penelitian menunjukkan bahwa secara keseluruhan SMT di PT. ABC telah diterapkan dengan sangat efektif, ditunjukkan oleh skor total responden sebesar 2,804. Skor tersebut terletak diantara skor 2,720 (Kuartil 3) dan 3,400 (Skor Maksimal) pada skala poin Likert, yang merupakan batas skor pada kategori Sikap Sangat Positif yang artinya Sangat Efektif. Berdasarkan Diagram Analisis SWOT, PT. ABC berada di dalam Kuadran 1 yang menunjukkan bahwa posisi strategi perusahaan bersifat agresif (growth oriented strategy) yang memiliki kekuatan pada sistem manajemen yang diterapkan untuk menghadapi persaingan bisnis dan memiliki peluang eksternal yang cukup baik untuk meningkatkan dan mengembangkan strategi bisnis perusahaan dengan mengacu pada keempat alternatif strategi berdasarkan Matriks SWOT yang tersusun, yaitu meningkatkan layanan dan kualitas jasa, meningkatkan kesejahteraan karyawan, meningkatkan sistem informasi, teknologi dan komputerisasi, serta konsisten mempertahankan komitmen dan siklus bisnis perusahaan. ABSTRACT Competition among contractors to win project tenders is more stringent, so there is a need for superior competitiveness. Currently there are many companies that implement Quality Management System (ISO 9001:2008), Occupational Safety and Health Management System (OHSAS 18001:2007) and Environmental Management System (ISO 14001:2004) in order to increase competitiveness to competitor companies, but not yet integrated well. This study aims to analyze the effectiveness of the implementation of Integrated Management System (SMT) in PT. ABC. Where the management system is integrated in PT. ABC include ISO 9001:2008, ISO 14001:2004, and OHSAS 18001:2007. The research begins by conducting research and assessment of the elements of ISO that are integrated into a QHSE guide, by conducting literature studies and field observations and distributing questionnaires to selected respondents in PT. ABC. To measure the effectiveness of the implementation of integrated management system in PT. ABC,
This paper aims to investigate the Occupational Safety and Health (OSH) management practices of construction companies in South Korea to ascertain specific components and practices that need improvement for successful OSH performance. A quantitative research strategy was adopted. A close-ended
questionnaire survey covering 45 OSH management practices was sent to 324 contractors; 108 responses were gathered, representing a response rate of 33.3%. Data were analysed using simple descriptive statistics (frequencies and percentages) and Pearson’s chi-square test.The findings revealed that there is a moderate level of implementation of OSH management practices among construction firms in South Korea. However, there is a significant disparity in terms of implementation between large enterprises on the one hand and small to medium enterprises on the other. Furthermore, a few of the business characteristics (i.e. the size of companies and certification to OHSAS 18001) were closely associated with the extent of the implementation of OSH management practices. This research uncovers the OSH management practices that are poorly implemented and lays the foundation for appropriate measures to improve OSH in South Korean
construction companies. It suggests an effective strategy for communicating health and safety issues to workers, training safety managers, reviewing risk assessments, reviewing the health and safety plan, incentivising workers by rewarding good behaviour and having a penal mechanism for employees not
adhering to the rules. The study provides insights into an under-investigated South Korean construction industry topic. It offers additional insight into state-of-the-art health and safety management practices in the construction industry in South Korea. Furthermore, it establishes which components of OSH management practice require improvement in the Korean context. This is also one of the few studies in OSH which establishes the association between the construction business characteristics and OSH management in the South Korean construction domain.
Esta investigación tuvo como objetivo proponer una herramienta de matriz integrada, ambiental-laboral, que permite diagnosticar los impactos ambientales que se originan en las actividades industriales, incorporada esta, a la evaluación de riesgos laborales, y aplicable a las pequeñas y medianas empresas (pymes) que se dedican a la fabricación de alimentos balanceados para animales. Se utilizó una metodología mixta con recolección y análisis de datos cualitativos y cuantitativos, realizando entrevistas y encuestas a treinta y tres trabajadores que llevan más de cinco años laborando en las pymes. Se identificaron contaminantes en el lugar de trabajo y se evaluaron los impactos ambientales y los riesgos laborales mediante mediciones higiénico-sanitarias basadas en normativas locales y valores límites permisibles establecidos por la Conferencia Americana de Higienistas Industriales Gubernamentales (ACGIH, por sus siglas en inglés); además, se priorizaron y verificaron las incidencias generadas por las actividades críticas para determinar la aceptabilidad del riesgo. Se concluye que la matriz propuesta, al abarcar e integrar diferentes elementos ambientales-laborales, permite obtener un análisis integrado del estado actual de las pymes dedicadas a la fabricación de alimento balanceados. A partir de dicho análisis, se podrán establecer acciones que reduzcan la contaminación ambiental y, asimismo, mejorar la salud de los trabajadores de manera integrada.
This study explores how integrated management systems (IMS) as business tools relate to organisations’ capability of achieving sustainable development, and what knowledge gaps are still existing. Further, it discusses if IMS is only an antecedent of sustainability, or if there is a vice-versa relationship. Therefore, a systematic literature review (SLR) is performed to provide a summary of existing literature. In addition, an exploratory review adds to the discussion of a vice-versa relationship. The work reveals that the research topic is characterised by multiple constraints, thus demanding more in-detail studies. The proposed research agenda entails eight future research questions directed at unfolding models in practice, producing large-scale and cross-regional empirical analyses, exploring more IMS components, and investigating how IMS helps organisations to incorporate sustainability concepts at the economic level. An overview on the connections between IMS and sustainability has been absent in the literature in such detail. The work implicates that in practice managers should consider implementing IMS for fostering corporate sustainability, and in academia future research should be directed at the identified knowledge gaps. Thereby, the justification of a vice-versa relationship adds a new viewpoint to academics’ understanding of the topic and the formulated research agenda sets the path for future studies.
This chapter assess the level of South African university implementation of The Electronic Communications and Transactions Act 25 of 2002 (ECTA) provision 27. The literature review from other countries was used as form analysis level of adoption of electronic filing. The research found that South African universities adopted information communication technologies; however, most students and academics were unfamiliar with ECTA provision 27 on filing in an electronic environment. Non-compliance with the ECTA is instrumental towards the lack of providing online teaching and learning. The researcher recommends universities to develop an ECTA implementation plan to improve filing on electronic records filing.
Purpose
This study attempts to examine the performance differences between firms with and without integrated management systems (IMSs), and the impact of three integration strategies (i.e. implementing quality management system (QMS) first, then environmental management system (EMS) (QMS + EMS); implementing EMS first, then QMS (EMS + QMS); implementing QMS and EMS simultaneously (QMS − EMS)) on firm performance to reveal the IMS–performance relationship and provide empirical evidence.
Design/methodology/approach
Two panel datasets were collected during 2009–2019. This study used the Mann–Whitney non-parametric test and a sample of 33,155 observations from 4,316 Chinese listed firms to compare the performance differences between the IMS and non-IMS groups through performance indicators. This study also examined the effects of three integration strategies on firm performance using a cross-sectional time-series feasible generalized least squares (FGLS) regression model and a sample of 11,289 observations from 2,037 firms.
Findings
The results show that significant performance differences exist between IMS and non-IMS firms; however, the performance of firms with an IMS is not always better than that of firms without IMS. Furthermore, the simultaneous integration strategy has a positive impact, whereas sequential integration strategies (QMS + EMS and EMS + QMS) negatively affect firm performance. Compared with the EMS + QMS strategies, the QMS + EMS strategies have a more prominent effect on firm performance. Simultaneous strategies are more effective than sequential strategies.
Practical implications
Firms should fully consider the potential benefits and costs associated with the difficulties of IMS implementation and the implementation order of different management systems and the potential effects of the management systems in different conditions. Firms also should try to develop internal capabilities through implementing different integration strategies.
Originality/value
By comparing performance differences between firms with and without IMS, this study enriches the understanding of the performance benefits of IMS implementation in the Chinese context. By examining the impact of integration strategies that follow different sequences on firm performance, this study promotes an in-depth understanding of the integration strategies and their performance implications beyond simple descriptions and also provides new insights into operations strategy models.
That behavioral change is a prime outcome of planned quality change has been suggested for long, but little empirical evidence was available about how organizational factors affect the relationship. For a long time, the operations management literature has been dominated by the view that operations change-intervention is self-contained without considering the fit with the organizational environment. We contribute to this research line by arguing that change intervention's success is contingent upon organizational factors' status. Specifically, this study sheds light on how the relationship between 5S, a popular workplace change-intervention and its behavioral outcome is influenced by three organizational factors: perceived organization support (POS), perceived supervisory support (PSS), and management nationality. The result supports the hypothesis that the causal relationship between 5S intervention and employees' behavior is strengthened in the presence of POS and PSS. By assessing the measurement invariance between the Chinese operators of a Japanese-managed subsidiary and a Chinese-managed company, we find that the two operator groups shared the same conceptual framework of 5S but differed in their perceived implementation rigor. The operators of the Japanese-managed company implemented 5S intervention and performed self-discipline with a higher latent means level, indicating a greater 5S intensity and integration in the company. The result supports the hypothesis that management nationality matters when implementing workplace management intervention.
The intention of this paper is to justify the need to study the alignment of the Business and Integrated Management System (IMS) within the organisation in the Singapore context. The potential for such a study will enable the derivation of guidelines for practitioners in the implementation of successful IMS in their organisations. This paper reviews the extant literature on dimensions of the alignment between the Business and the IMS and the limitations of existing models in practice. The main contribution of this paper is the identification of the gap that exists in the (mis)alignment between Business and the IMS. This study adopts a desk research approach in conceptualizing the study and is used as a stepping stone for further research. Originality/value-This is the first study conducted in Singapore to understand the alignment of Business and the IMS in the context of SMEs.
Presently the international standards are in priority for Environment, Sustainability and Business Development as well as for Federal Laws, State Laws and other laws are focusing on their regional development. The implementation of IMS based on the foresight and vision for the organization, these can increase the efficiency, transparency as well as rationalization of common approaches, ideas and tools. This paper discuss about the integration of a different management systems into one cohesive system. The primary focus of this is to implement the five international standards-ISO45001:2018, ISO14001:2015(E), ISO28000:2007(E), ISO22301:2012 and ISO50001:2018(E) in Automobile Industry. It discusses about the levels of integration, starts with the adoption stage of Standards to the final audit certification. It also discuss about the challenges that may face while integrating the standards and the benefits of integration to an organization. The objective of this paper associated with the journey and the practical consideration of IMS in the stage of implementation.
Purpose
This research has the following specific objectives: provide an overview of the literature addressing operational excellence (OE) and OE in emerging countries; propose an integrative framework of OE attributes; and propose future research directions for the OE literature.
Design/methodology/approach
To remain competitive in industry, many organizations are implementing OE initiatives. However, achieving OE in emerging markets has been a pressing challenge due to the scarce knowledge on how it works. Through a systematic review of the literature, this study aims to contribute to a deeper understanding of the concept of OE in emerging countries through the triple bottom line.
Findings
This study has found nine attributes of OE based on the three pillars of sustainability or triple bottom line (economic, environmental and social). Four of them were the most cited and served to build the proposed framework. The analysis concludes that most of the studies related to OE in emerging countries have been carried out in Asia. Finally, based on the results obtained from the literature review, six points of future research are proposed based on three research directions: OE in emerging countries, active participation by employees and culture generation and finally, research methods.
Originality/value
The gap that is filled in this study is that some authors have studied the application of OE in emerging countries, specifically on the Asian continent. In those cases, the literature is either oriented to describing OE from different perspectives or to its application in different companies, some of which are emerging countries. However, to the best of the authors’ knowledge, there is no study that describes the specific and complete aspects that make up a model of OE and which can show how this model can be applied in emerging countries.
This chapter assesses the advantages and disadvantages of implementation of the SharePoint platform as a records management system at South African universities. The research found that implementation of SharePoint platform as a records management system requires universities to assemble a records management team with skills and knowledge on archives management and information communication technologies. The National Archives of South Africa should also provide advisory role on universities to select appropriate information communication technology. Development and implementation of the SharePoint platform as a records management system require organisational culture and collaboration of divisions, departments, and units of universities.
El propósito de esta investigación es identificar las metodologías utilizadas en la integración del sistema de gestión ISO 14001:2015 con OHSAS 18001:2007 para su implementación desde una perspectiva general. Así mismo, se utilizaron herramientas bibliométricas y de análisis estadístico para el período 1997-2021 entre los cuales fue posible filtrar palabras clave como ISO 14001 y OHSAS 18001 en la base de datos de contenido científico, Scopus. Los resultados encontrados fueron 455 publicaciones, siendo 51 artículos categorizados de alto impacto. Se concluye que han surgido diferentes enfoques para la integración de los sistemas de gestión ISO 14001 y OHSAS 18001, pero hasta ahora no existe una metodología estandarizada que permita implementar eficazmente y comprender los diferentes aspectos de la integración
Many countries are currently making the transition from CAD modeling to BIM modeling and project management. There are considerable challenges for a society to integrate these new methodologies in an industry that is so changing, where many professional disciplines are involved, and whose economic contribution is relevant for the growth of a nation. There are different authors in the global context that have documented the advantages in the implementation of the methodology, but this does not mean that it is a simple process. In this sense, the undergraduate programs of universities play a fundamental role. This document describes the exercise that was done, on the recognition of the process that would be required to achieve the implementation of the BIM methodology in the current Civil Engineering program of the Catholic University of Colombia, in this, it reflects on the most relevant aspects to consider in the approach of BIM from the academy, particularly from Engineering.
Este artigo tem como objetivo realizar um levantamento exploratório de literatura em Sistemas de Gestão Integrados (SGIs) identificando oportunidades de pesquisa sobre o tema. É um levantamento bibliográfico, que utiliza o software EndNote X7 para a indexação dos artigos. Percebe-se crescente interesse das empresas na implementação das normas de Qualidade, Ambiental e de Saúde e Segurança Ocupacional, respectivamente, ISO 9001, ISO 14001 e OHSAS 18001, que representam uma importante vantagem competitiva. No entanto, a implementação desses sistemas, especialmente se acontecer em paralelo, estão sujeitas ao retrabalho, acarretando em altos custos e grande demanda por documentação e procedimentos, demonstrando a importância da integração. Alguns autores do portfólio colocam, dentre os benefícios da implementação de um SGI, a simplificação do processo de certificação e diminuição dos custos de gestão, que passa a se concentrar em um único sistema, não dispersando os esforços em três iniciativas distintas. Embora os SGIs mostrem, principalmente em pesquisas internacionais, muitos benefícios para as empresas, pode-se verificar que existem dificuldades para essa integração, em especial, no Brasil. Dentre os resultados da bibliometria, apresentam-se: autores e artigos mais citados, barreiras e dificuldades para a implementação dos SGIs. O levantamento da literatura contribuiu para um melhor entendimento das pesquisas relacionadas ao tema, bem como a identificação de lacunas de estudo.
25 Case Study: Implementation of ISO 14000 Environmental Management System
Wilfried Hesser, Niranjan Gunawardena
The increasing global consciousness in environmental protection, government policies and regulations, and pressures from consumers and interest groups have nurtured the evolution of environmental management systems (EMSs). An EMS provides companies with a systematic approach to address environmental protection and utilise their resources for achieving strate-gic environmental goals. Chapter 2.1 of this lecture presents some widely used EMSs. The major components of the most recognised EMS framework in the world, ISO 14001 standard, are discussed in Chapter 2.2. There are several issues related to the implementation of ISO14000 EMS in companies; as presented in Chapter 2.3, these include: reasons and critical success factors for implementation, costs and benefits of ISO certification, impediments of the standard, and ist possible integration with other management standards. Firsthand information regarding these issues was obtained from a case study, which is summarised in Chapter 2.4. The worldwide diffusion of ISO 14000 is discussed in Chapter 2.5 together with some influen-cing factors. Finally, concluding remarks are given in Chapter 3.
Purpose
This study aims to investigate the effectiveness of integrated audit management and its impact on business sustainability for an emerging economy.
Design/methodology/approach
Drawing on the dynamic capability and contingency theory, the authors investigated the factors on integrated audit management implementation using a sample of 104 certified Malaysian manufacturing firms. The collected data has been analysed using the partial least squares through the structural equation modelling technique.
Findings
The findings have revealed that human resource capability, technological capability and quality capability have a robust influence on the importance of the internal audit process, which, in turn, leads to integrated audit management effectiveness towards the outcome of business sustainability. The results have also indicated the mediating effect of the internal audit process on the research model.
Originality/value
The contribution from the empirical findings will provide productive insights to help manufacturing firms devise an effective integrated internal audit management system to ensure business sustainability and increase competitiveness advantages for an emerging economy.
RESUMEN Introducción: Lograr la integración de los sistemas de gestión normalizados es una problemática de actualidad e importancia estratégica para las organizaciones y especialmente para las del sector biotecnológico y farmacéutico cubano. Este es un sector intensivo en conocimientos donde la innovación es un factor determinante del éxito de estas organizaciones. Objetivo: Establecer las bases teórico conceptual para el desarrollo de un modelo de gestión integrada de la Calidad e Innovación. Métodos: Fueron consultadas numerosas bases de datos especializadas. Se diseñaron herramientas y técnicas entre las que se destacan las de ingeniería de la calidad, gestión de procesos y riesgos armonizados con las regulaciones propias para la industria. Resultados: Se obtuvo un procedimiento para el desarrollo de un sistema de gestión de la I+D+i a partir de los elementos de la NC 1307: 2019. Conclusiones: El diseño de sistemas de gestión integrada de calidad e innovación constituye una garantía de cara a las partes interesadas de la organización y sus clientes. La estandarización de los procesos de I+D+i a través del sistema integrado facilita la toma dedecisiones y propicia una mayor capacidad de reacción. El sistema de innovación en las organizaciones biotecnológicas cobra especial relevancia toda vez que éste es un sector intensivo en conocimientos, por lo que la presente investigación es de actualidad e importancia estratégica.
This paper classifies the internal and external factors that influence the effectiveness of integrated internal audit management (IIAM) and how IIAM effectiveness affects business sustainability performance. This paper presents a meta-analysis and systematic literature review of previous academic research papers. This study used a comprehensive review of literature and content analysis to obtain information using the electronic databases, specifically ProQuest, Emerald and Scopus from the year of 2003 until 2020. The paper reviewed recently published articles on the integration of at least two out of three management systems (MSs), such as ISO 9001, OHSAS 18001 and ISO 14001. The findings from the research papers are presented according to the factors and outcomes examined. Many studies undertaken on the integration audit of management systems show that there are several internal factors (human resource capability, technological capability and quality capability) and external factors (regulator, customer and supplier) that affect the effectiveness of the integrated internal audit management. It is concluded that the use of integrated management system (IMS) has a positive impact on the firm’s performance specifically on business sustainability. The findings indicated of internal and external factors, which are grounded on the identified theories (dynamic capabilities theory, stakeholder theory and contingency theory), having to consider and to understand the effectiveness and implications of integrated internal audit. Thus, based on the findings from previous research carried out and the requirement of IMS, this paper gives directions for the effective way to integrate internal audits in manufacturing firms to achieve business sustainability.
This paper explores the links between management and non-management attitudes to the environment and organizational responses within SMEs. It identifies the scope for, and means by which, personal attitudes can be harnessed to motivate, activate and help operationalize business responses.The paper identifies strong personal attitudes about the environment. In some more proactive companies it identifies some of the elements of organizational learning which may assist in translating attitudes into effective behaviour-including supportive management structures, training and two-way communication. However, it also identifies organizational limits in this regard. It draws parallels with management systems in relation to health and safety.
Recently, there have been numerous calls for more empirical field‐based research to be conducted in operations management (OM). Knowledge of how operations systems work can be enhanced significantly through contact with the “real‐world” conditions that OM models seek to describe. Case study research is a primary means of exploring field conditions but is an unfamiliar methodology for many in OM. Moreover, the case study method is viewed with scepticism by those who consider it to be a weak form of research, one that lacks rigor and objectivity.
Here, we offer an introduction to the case study method for OM researchers who may have little background in field based research. We provide an outline of the procedure and cite some excellent sources that cover case study design, data analysis and the philosophical rationale for the methodology. We also identify some recent examples of OM case studies that illustrate our points. We then contrast the various uses for case study research and their different design and theory requirements. An appendix provides a listing of case studies that have appeared in some OM journals in recent years, classifying the studies by their research purpose.
However, regardless of their purposes, case study research need to be conducted in a manner that assures maximum measurement reliability and theory validity. We describe some of the steps that must be taken to ensure that a study is as rigorous as possible. We also argue that, properly conducted, a case study is a truly scientific research approach. We conclude by pointing out some areas of OM research where case studies might be particularly valuable.
The nature and implications of environmental auditing for ports are discussed. Aspects considered include legislation, company image and operating efficiency. Topics for study are reviewed, and the benefits of environmental audits both as a management tool and as a source of direct operating benefits are considered. (D.W.T.)
There has been a noticeable paradigm shift from the fundamental idea that business has to make an economic profit to survive to include the so called “double bottom line”, where businesses showed concern for the profitability of their investments and contributing to community development.
ISO 14001 is an international Environmental Management System (EMS) standard. It is concerned with how an organization's activities affect the environment throughout the life of its products. This includes internal and external activities from production to disposal and concerns effects like pollution, waste generation, energy use, noise, and depletion of natural resources. In December 1997, the International Organization for Standardization (ISO) Survey reported that there were 5017 certificates worldwide compared to just 1491 in December 1996. Of those certificates, 215 were issued in the North, Central and South America, and only 79 were issued in the United States.
By using a systematic approach, environmental and safety professionals should develop and maintain an effective program for managing environmental risks and ensuring the safety and good health of workers and surrounding areas. The important activities to ensure the success of an environmental program are, in chronological order, defining site activities, quantifying the chemicals used or stored onsite, determining chemical pathways, maintaining updated copies of environmental regulations, determining which regulations apply, assessing the current level of compliance with applicable regulations, identifying areas that need improvement, setting a timeline for achieving and maintaining compliance, and defining resource or equipment needs in the budget. The remaining activities are training management and related personnel, developing and maintaining recordkeeping systems and methods, creating a ″tickler″ system for deadlines, auditing on-going compliance, and staying wired for new requirements.
This paper relates the main findings of a literature review of integrated management systems (IMS). In general, integration has been discussed in the literature dealing with quality, environmental, and health and safety management. The need for an IMS has arisen as a result of the decisions of organisations to implement an environmental management system and/or an occupational health and safety management system in addition to a quality management system. A number of differences have been identified in the interpretation of what integration means and how it should be accomplished. This leads the authors to conclude that the need for definitions is of some urgency. It is also pointed out that the current emphasis is on achieving compatibility between the standards to facilitate alignment.
Qualitative research provides rich insights into many marketing problems and, with appropriate interpretation, will provide detailed solutions. This article describes the benefits of conducting qualitative research and cites its appropriateness to specific marketing questions. Examples of qualitative research and its application to marketing and business decisions are provided.
Trends in modern management point toward composite and comprehensive management systems that provide for competitive performance in the global economy. Management system audits are widely used to ensure compliance with planned arrangements and improvement of business performance. This paper addresses the harmonization and integration of audits of different management systems. The current international auditing standards for quality (ISO 10011) and environmental (ISO 14010/11/12) management are reviewed. A detailed comparison of the form, structure and content of these standards is provided. Subsequently, criteria for “best auditing practice” are illustrated. The possibilities of harmonizing audit standards, and integrating them with the current best audit practice are assessed. Integration on the basis of the systems approach is suggested. Finally, it is concluded that integrated audits and audit standards will emerge in the very near future.
This paper intends to analyse the advisability of combining the three management standards (quality, environment and risk prevention) in Spanish industrial companies, and also to study with which particular standards this combination is considered adequate. Besides, our objective is to study if aspects like the size of the company, the level of demand of the environmental legislation or the field of activity of the companies are elements that affect the tendency of the companies to integrate the standards.
This paper reports the main findings of a study of five manufacturing companies in relation to their attitudes to the integration of quality, environmental and occupational health and safety management systems. It was found that less interest is shown in occupational health and safety management systems, ISO 14001 is preferred to EMAS and those organizations that have embraced the principles and mechanisms of total quality management are more likely to pursue integration than those that have not. Integration of management systems is also seen more readily by those organizations that have operations involving high hazards. It is also pointed out that system integration can be achieved in a number of ways and at different levels which are explored in the paper.
Discusses quality and environmental management systems integration. Concepts of a system and a “system of systems” are addressed, followed by a description of different management systems, and their interrelations and integration. Subsequently, strategies for integration of the quality system based on the ISO 9001 standard and the ISO 14001 environmental management system are presented. The harmonization of related audit sub-systems, namely ISO 10011 and ISO 14010/11/12 is also addressed. Finally, a discussion on the development of a generic performance management system is provided.
The provision of leadership by senior management of an organisation is universally acclaimed by most writers as one of the most important factors for the successful implementation of total quality management. However, there has been little attempt to delineate the essential leadership requirements for TQM, particularly in a healthcare setting. Based on a survey of 50 chief executives within the UK National Health Service, the first empirically based leadership requirements model which uniquely integrates the Japanese 5-S (Seiri, Seiton, Seiso, Seiketsu, Shitsuke) for the health industry is offered.
Purchasing and supply chain management have a critical role, and significant influence, in a firm’s environmental performance. This study explores the extent of involvement that purchasing managers in Germany, the UK, and the USA have in environmental issues, versus the level they believe they should have. The environmental issues addressed in this paper are: hazardous materials, investment recovery, product design, and supply chain relationships. Overall findings suggest that purchasing managers want greater levels of participation in these environmental issues. The study also describes differences according to country. Future research is suggested to explore how purchasing managers can influence the supply chain to improve corporate environmental performance.
Examines the usefulness of the case study method in the college
classroom. Advocates the preparation of these cases from real-life
situations and their subsequent discussion. Suggests that this approach
capitalizes on the strengths of analysing internal audit cases, and
reveals some of the drawbacks of case studies. Analyses the advantages
and disadvantages of the case study method. Concludes that the
advantages far outweigh the disadvantages.
Considers the series of environmental standards known as ISO 14000. Presents an overview of the organization-processes group of these standards, and a comparison with the existing quality standards - ISO 9000 and the Malcolm Baldrige National Quality Award. ISO 14000 is concerned with establishing guidelines and principles for the management of environmental matters by organizations, through the establishment and operation of an environmental management system (EMS). Finds there is synergy between a quality management system (QMS) and an EMS; that like a QMS, an EMS must be an integral part of an organization’s overall management system; and that like a QMS, the design of an EMS is an ongoing process of continuous improvement. Concludes with several proposed research questions.
Reports on a theoretical framework based on Senge’s principles and the Malcolm Baldrige National Quality Award (MBNQA) criteria. Qualitative data were gathered from five Australian companies that had established practices in the TQM field. Multiple cross-case content analysis was undertaken to evaluate the proposition that “TQM and the Learning Organization are mutually dependent”. Our major finding is that TQM principles and concepts underpin the evolution of the learning organization. The implication is that managers that are involved in TQM do not need a new mindset or paradigm called “learning organization”. Organizations need to recognise that their continuous improvement activities as part of the TQM philosophy have created their “learning organization”.
Discusses a quality assurance approach to environmental management with reference to case material from Lucas Rists Wiring Systems. Concludes that an environmental management system should be relatively easy to implement in an organisation with a solid strategy foundation.
Argues that because of the many inherent weaknesses of traditional empirical research, generative and case study approaches may be more useful methodologies for conducting research on quality management. Outlines ways in which the generative research model builds conceptual frameworks from the data provided by the target population itself in conjunction with a review of the literature, while the case study approach provides a much deeper and richer insight to the quality management practices of the company being investigated. Discusses the benefits and difficulties associated with case study research.
Many believe that someday ISO 14001 will be as common as ISO 9001. Whatever the case, companies are finding that ISO 14001 offers a very beneficial way to run an environmentally friendly, profitable business. In this new field report, the author shows how companies are focusing on opportunities to improve their EMSs and achieving financial and business goals with ISO 14001. © 1998 John Wiley & Sons, Inc.
The ISO 9000 standards address the structure of quality management systems, which provide a specified level of quality performance to consumers. Organizations that link ISO 9000 and 14000 can develop a consistent, cost-effective management system. This article discusses the cost factors that affect a decision to implement management systems, the linkages between the two ISO standards, and some real-life examples of how these linkages are achieved.
In this article we consider the underlying imperatives driving the trend toward eco-efficiency and, especially, asset recovery, at the firm level. We show how the enormous potential for adding value while reducing material inputs can be realized in almost every sector of the economy. Many of these gains can be obtained by 'internalizing' the product. In many cases there is a large scope for 'double dividends', by which we mean increased profits for the firm combined with environmental improvement. We also discuss the role of government regulation as a driver of change. Finally, we review a number of specific cases from (mostly) European firms, with emphasis on the potential for internalizing the product by recovery, remanufacturing and materials recycling. We conclude with a discussion of the economics, the regulatory environment and the organizational and management aspects of the problem.
This paper describes the process of inducting theory using case studies-from specifying the research questions to reaching closure. Some features of the process, such as problem definition and construct validation, are similar to hypothesis-testing research. Others, such as within-case analysis and replication logic, are unique to the inductive, case-oriented process. Overall, the process described here is highly iterative and tightly linked to data. This research approach is especially appropriate in new topic areas. The resultant theory is often novel, testable, and empirically valid. Finally, framebreaking insights, the tests of good theory (e.g., parsimony, logical coherence), and convincing grounding in the evidence are the key criteria for evaluating this type of research.
The commercialisation of scientific and technological knowledge produced within publicly funded research institutions such as universities, laboratories, research centres, and so forth, is increasingly considered by policymakers as raw material for developing and sustaining regional economic growth. This paper focuses on one of the most promising ways to transfer research results to the market place, namely, the creation of academic spin-offs. Its main aim is to identify, understand, and distinguish the major issues raised by the creation of such companies from the point of view of both public and academic authorities. To achieve this, some well-known international spin-off support programmes have been benchmarked. We used these observations to build up a general model that puts forward the major issues involved in the transformation of research results into the creation of economic value within the perimeter of universities. Based on inductive research, the model is composed of four successive stages interacting in a sequential manner.
Since the mid-nineties, a significant number of companies have been applying environmental management systems (EMS), especially ISO 14001 and EMAS. This article reviews the empirical evidence of the validity of EMS and discusses the further implications of this new management tool. Empirical studies indicate that use of EMS leads to a more effective organisation and information flow, a higher degree of legal compliance and a more comprehensive exploitation of the `win – win' potential of ecological and economic benefits. However, the external benefits — on which the politically promoted EMAS were sold — have never materialised. Further developments of the impact of EMS on regulation, corporate environmental goal setting, and ecological transparency are reviewed, and the political and cultural factors of EMS and their contribution towards sustainability are analysed.
Recently, there have been numerous calls for more empirical field‐based research to be conducted in operations management (OM). Knowledge of how operations systems work can be enhanced significantly through contact with the “real‐world” conditions that OM models seek to describe. Case study research is a primary means of exploring field conditions but is an unfamiliar methodology for many in OM. Moreover, the case study method is viewed with scepticism by those who consider it to be a weak form of research, one that lacks rigor and objectivity.
Here, we offer an introduction to the case study method for OM researchers who may have little background in field based research. We provide an outline of the procedure and cite some excellent sources that cover case study design, data analysis and the philosophical rationale for the methodology. We also identify some recent examples of OM case studies that illustrate our points. We then contrast the various uses for case study research and their different design and theory requirements. An appendix provides a listing of case studies that have appeared in some OM journals in recent years, classifying the studies by their research purpose.
However, regardless of their purposes, case study research need to be conducted in a manner that assures maximum measurement reliability and theory validity. We describe some of the steps that must be taken to ensure that a study is as rigorous as possible. We also argue that, properly conducted, a case study is a truly scientific research approach. We conclude by pointing out some areas of OM research where case studies might be particularly valuable.
New international environmental management standards are seen by industry as a means to reduce regulatory stringency, but U.S. regulators are still on the fence.
Manual para la implementación y certificación de ISO 14001, sistema de control de calidad orientado al mejoramiento ambiental.
Is ISO 14001 an opportunity for safety professionals?
- D Baird
Improving Environmental Performance: A Guide to a Proven and Effective Approach
- S Bragg
- P Knapp
- B D Whitaker
ISO reconcilable difference
- C Crabb
- K Fouhy
Managing OHS – new standards, new challenges
- M. Davies
Student-written case studies: the benefits to the audit curriculum
- M B Greenwalt
ISO 14000 Integration Tips
- G. Hale
Ready or not? Be prepared for an ISO 14001 audit”, Quality Digest
- C G Hemenway
- G J Hale
The ISO 1400 Implementation Guide: Creating an Integrated Management System
- S L Jackson