Ayham A.M. Jaaron

Ayham A.M. Jaaron
De Montfort University | DMU · Department of Management and Entrepreneurship

PhD in Manufacturing Engineering and Operations Management
https://www.youtube.com/shorts/7pb2xecYZEI

About

78
Publications
73,303
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Introduction
Ayham Jaaron is a Senior Lecturer in Business and management at De Montfort University, UK. Before this, he was Associate Professor of Industrial Engineering at An-Najah National University, Palestine. During this time, Ayham served as Head of Industrial Engineering Department 2011-2014, and also served as Director of Quality Assurance Unit 2014-2016. He is recognized for his expertise and contributions to the quality of education in Palestine. He led the largest ABET Accreditation project in the region. He received PhD degree in Manufacturing Engineering and Operations Management from Loughborough University, UK. His research activities have recently focused on strategic management, sustainability and Industry 4.0, service quality, resource utilization, and organizational resilience.
Additional affiliations
August 2011 - July 2014
An-Najah National University
Position
  • Head of Department
July 2007 - July 2010
Loughborough University
Position
  • Research Associate

Publications

Publications (78)
Chapter
Although wide ranges of studies are available on manufacturing sustainable performance issues, literature on green human resources management (GHRM) practices and their impact on manufacturers’ sustainable and operational performances is scarce. This study aims at identifying GHRM practices and assessing their impact on sustainable and operational...
Article
Purpose The existence of intense competition in turbulent markets confirms the importance of using ethical employee practices in knowledge sharing behaviour (KSB) to ensure organisational growth. This is especially applicable in developing countries' markets where this intensive competition usually results in organisations following illicit practic...
Conference Paper
Full-text available
Owing to the current business environment, food manufacturers must provide high-quality products while simultaneously providing competitive prices for their customers. Cost of quality (COQ) can play a crucial role in fostering organizational competitive performance through reduced costs. The aim of this paper is to analyze the interrelationship bet...
Article
The purpose of this article is to comprehensively describe the impact of sustainability strategic planning and management (SSPM) on organisational sustainable performance in a developing country context. A mixed method approach was adopted; data were collected using an interview and a survey targeting 126 organisations operating in the foremost pol...
Article
This paper makes the case for analysing the role of Industry 4.0 in mitigating the intertemporal tensions of balancing the short-term and long-term sustainability objectives rife in sustainable manufacturing. It is argued here that Industry 4.0 has the unique potential to unlock juxtaposition of the short and long-term dimensions of sustainable man...
Article
It is evident there is an urgent need for tourism companies to build highly responsive learning systems to adapt to COVID-19 threats and beyond. As such, only learning tourism companies that promote inquiry, challenging current actions, and departing away from adopted assumptions will be able to survive. However, there is paucity of studies explori...
Article
It is evident there is an urgent need for tourism companies to build highly responsive learning systems to adapt to COVID-19 threats and beyond. As such, only learning tourism companies that promote inquiry, challenging current actions, and departing away from adopted assumptions will be able to survive. However, there is paucity of studies explori...
Conference Paper
This study attempts to examine the impact of applying systems thinking approach for service operations design on operationalizing "double loop" learning in Vietnamese tourism companies as COVID-19 exit strategy. A case study was conducted in a leading cruise group company in Vietnam. Data were collected through in-depth interviews with 27 key infor...
Article
Owing to the rapidly deteriorating environment in developing countries caused by practices of manufacturing organizations and lack of adequate studies that can help manufacturing organizations to counter this issue, this paper aims to investigate the underlying relationship between total quality management (TQM) and the level of green manufacturing...
Article
Purpose Due to the ever-increasing competitive and complex business environments, food manufacturing companies have to maintain high-quality products while simultaneously minimizing customers' costs. Cost of quality (COQ) plays a crucial role in enhancing companies' efficiency and reducing expenditures that can contribute to companies' competitive...
Article
The use of Building Information Modeling (BIM) technology has facilitated storage and reuse of information throughout the lifecycle of construction projects. Despite its benefits, construction industry has witnessed several obstacles in adopting BIM technology in terms of people management. This paper investigates how ADKAR model (an acronym for fi...
Article
Corporate social responsibility (CSR) and sustainability are considered hot trends in today’s modern trade systems. However, there seems to be scarcity in the current literature of empirical studies linking CSR and sustainability applications in manufacturing organisations. This research aims to investigate the interrelationships between sustainabi...
Article
Strategies used for regulating and improving service departments’ managers’ (SDMs) valued identity at work through viable and sustainable models of operation are relatively missing. This is particularly true when one considers the paucity of previous studies that have explored the linkages of service operations designs and the construct of SDMs’ wo...
Conference Paper
This study aims at exploring the interrelationships between sustainability factors (commitment and motivators) and corporate social responsibility (CSR) factors (commitment and motivators) and how they affect each other in manufacturing organisations. Data were collected using a survey from 47 food manufacturing organisations in Palestine and were...
Article
Full-text available
In this era of the modern business environment, organizations have to constantly adapt and react to new ecological challenges. Therefore, it is critical for organizations to adopt various eco-friendly practices and processes and involve their employees in such practices; thereby achieving organizations' environmental goals. The objective of this pa...
Conference Paper
Full-text available
In this era of the modern business environment, organizations have to constantly adapt and react to new ecological challenges. Therefore, it is critical for organizations to adopt various eco-friendly practices and processes and involve their employees in such practices; thereby achieving organizations' environmental goals. The objective of this pa...
Chapter
Resilience has been viewed as the critical component behind Islamic banking organizations' ability to respond and compete during crisis. However, there seems to be scarcity of empirical attempts to explore the determinants of stronger resilience in Islamic banking organizations. This article is an attempt to develop a managerial framework of Islami...
Article
Full-text available
Provided that green supply chain management (GSCM) practices that integrate ecological thinking have been emphasized by increasing works of research, the impacts that may be posed by these practices on the environmental sustainability of manufacturing companies are not unexpected. Nevertheless, GSCM is capable of improving the performance of manufa...
Conference Paper
Full-text available
Manufacturing organizations face intertemporal choice problem, i.e., falling victim to pursuing short-term financial objectives or pursuing long-term environmental protection and social equity objective. Despite of the need to balance the present with the future, most sustainability research is centred on the tension between business and society, i...
Article
Full-text available
Organizations are increasingly finding it challenging to balance economic and environmental performance particularly those that face competitive, regulatory and community pressure. With the increasing pressures for environmental sustainability, this calls for the new formulation of strategies by the manufacturers in order to minimize their products...
Article
This paper analyses the readiness of agile project management (APM) implementation in software development companies in the context of Palestine; by assessing changes required for transforming projects into agile and challenges and risks involved in the transformation, in addition to exploring APM success factors. A case study methodology using mix...
Article
This paper analyses the readiness of agile project management (APM) implementation in software development companies in the context of Palestine; by assessing changes required for transforming projects into agile and challenges and risks involved in the transformation, in addition to exploring APM success factors. A case study methodology using mix...
Article
This paper aims to investigate the impact of designing service operations using the systems thinking approach on the sustainable performance of service organisations. Data were collected from a survey conducted with 183 service organisations that have implemented the systems thinking approach. Using Structural Equation Modelling, the results confir...
Article
The insurance sector, being one of the most prosperous sectors in developing countries, has been immersed in continuous changes to adapt to the new global economic environments and business safety requirements. However, there seems to be scarcity in the current literature of empirical studies to investigate the prerequisites of a healthy risk manag...
Article
Full-text available
As growing amount of studies have focused on green human resources management (GHRM) practices that incorporate ecological thinking, these practices are expected to affect environmental impact of organizations. GHRM can help them achieve green corporate culture and enhance their performance. In this paper, GHRM practices as a bundle is taken into a...
Article
This study aims at investigating the linkage between green human resource management bundle practices and green supply chain management (i.e. external and internal practices), as well as their impact on the Triple Bottom Lines of sustainability performance (i.e. environmental, social, and economic performance). A quantitative method is applied in w...
Article
Resilience has been viewed as the critical component behind Islamic banking organizations' ability to respond and compete during crisis. However, there seems to be scarcity of empirical attempts to explore the determinants of stronger resilience in Islamic banking organizations. This article is an attempt to develop a managerial framework of Islami...
Conference Paper
Full-text available
This paper investigates the impact of applying systems thinking approach to service operations design on the Triple Bottom Lines (TBL) of sustainability. A survey was conducted with 95 service organizations that have implemented the systems thinking approach into their service operations. Using the Structural Equation Modelling (SEM) technique, res...
Conference Paper
Full-text available
This study proposes that supply chain integration (SCI) has the key relational capability to support the strategic employment of green supply chain management (GSCM) practices. This conceptual paper will further the understanding of the employment of GSCM practices and SCI mechanisms, in addition to providing a comprehensive review of the literatur...
Article
Full-text available
The point of this research is to investigate the impact of systems-thinking principles (Seddon 2003) on operationalising the ‘mass customisation’ capability of student services in higher education institutions. The research empirically contributes to student-service mass customisation in higher education through the findings of a case study conduct...
Article
This paper initialises an effort to explore the impact of an innovative systems thinking approach for service operations design on creating innovation. A qualitative exploratory case study approach in two of the UK’s service sector departments was conducted, using face-to-face semi-structured interviews, focus groups, and extractions from both obse...
Chapter
Learning by doing is currently seen as having priority within higher education in Palestine. This priority has been prompted by the premise that the most profound learning often comes from experience that is supported by guidance, context-providing, foundational knowledge, and intellectual analysis. This paper presents a case study on the implement...
Conference Paper
Full-text available
The growing studies that focused on the topic of linking green human resource management (GHRM) with green supply chain management (GSCM) has necessitate the writing of this study. Recently, academics and practitioners have increasingly paying attention to environmental management systems and policies to improve a full spectrum of manufacturing sus...
Chapter
Learning by doing is currently seen as having priority within higher education in Palestine. This priority has been prompted by the premise that the most profound learning often comes from experience that is supported by guidance, context-providing, foundational knowledge, and intellectual analysis. This paper presents a case study on the implement...
Article
Full-text available
As growing amount of studies have focused on green human resources management (GHRM) practices that incorporate ecological thinking, these practices are expected to affect environmental impact of organizations. GHRM can help them achieve green corporate culture and enhance their performance. In this paper, GHRM practices as a bundle is taken into a...
Article
There seems to be scarcity in the current literature of empirical studies that explores project management innovation capabilities in developing countries in terms of factors potentially affecting its exploitation. This research aims at investigating, assessing, and discussing potential drivers, barriers, enablers and impacts for project management...
Article
Despite its promise, numerous challenges have hampered the implementation of e-learning in developing countries. This study examines the e-learning readiness of public secondary schools in Palestine focusing on aspects that present as strengths and challenges. Following a review of the literature, an e-readiness instrument was developed which relie...
Article
Full-text available
Learning organisation literature has widely discussed the connections between ‘‘double-loop’’ learning and its significance to organisational performance, but paying little attention to tools and systems that can operationalise ‘‘double-loop’’ learning in organisations. This paper investigates the impact of applying a systems approach for service o...
Conference Paper
Full-text available
This paper investigates the impact of an innovative systems thinking approach for service operations design on creating innovation. Two case studies were conducted in two of the UK's service sector departments. The results indicate that operationalising service innovation is positively linked with applying the system thinking approach for service o...
Article
Green Human Resources Management (GHRM) refers to using Human Resources Management (HRM) practices to reinforce environmental sustainable practices and increase employee's commitment on the issues of environmental sustainability. It embraces considering concerns and values of Environmental Management (EM) in applying Human Resources (HR) initiative...
Article
Despite its promise, numerous challenges have hampered the implementation of e-learning in developing countries. This study examines the e-learning readiness of public secondary schools in Palestine focusing on aspects that present as strengths and challenges. Following a review of the literature, an e-readiness instrument was developed which relie...
Article
There seems to be scarcity in the current literature of empirical studies that explores project management innovation capabilities in developing countries in terms of factors potentially affecting its exploitation. This research aims at investigating, assessing, and discussing potential drivers, barriers, enablers and impacts for project management...
Article
Purpose – There is significant potential for adding value by involving customer in the design process and delivery of logistic services. In order to add value to the overall logistic system, the purpose of this paper is to apply an integrated systems approach for the design of forward and reverse logistics services in order to build a self-organisi...
Technical Report
Full-text available
Road safety is a key priority for the International Road Transport Union (IRU). Numerous studies have analysed the causes of road traffic accidents around the world. However, fewer studies have addressed accidents specifically involving heavy vehicles, and only a handful have attempted to analyse how these might have been affected by training for p...
Conference Paper
Full-text available
Learning organization literature has paid little attention to tools and models that can activate learning capabilities in organizations. This paper presents an attempt to empirically study the impact of applying systems thinking principles for service operations design, expressed as the Vanguard Method [1], in activating organizational learning cap...
Article
Full-text available
Mobile Communication organizations are exposed to rapid technological changes accompanied by dynamic external environment that represent threats for their prosperity and competitiveness. A prerequisite for organizational growth and survival in this type of environment is the ability to build highly effective risk management models to adapt to rapid...
Article
Full-text available
Project management is regarded as one of the most important tools that have been used to maximize the probability of having a successful project. Nevertheless, most projects fail to achieve their goals, and this is to the detriment of the organizational competitive advantage. In this dilemma, innovation practices have become the engine through whic...
Article
Full-text available
Cloud Computing is considered as one of the most important topics in the information technology in recent years. It refers to computational resources available on demand via network as a service, where one of its main advantages is cost saving. Several researchers have presented its usefulness for developing countries as they do not have enough fun...
Conference Paper
Full-text available
The new ABET accreditation system was first introduced to the American Engineering Education in the middle of 1990s. Since its introduction, majority of academic literature focused on the most appropriate procedures for forming Program Educational Objectives (PEOs) and student outcomes (i.e. A-K), giving little attention to the process of developin...
Conference Paper
Full-text available
The new ABET accreditation system was first introduced to the American Engineering Education in the middle of 1990s. Since its introduction, majority of academic literature focused on the most appropriate procedures for forming Program Educational Objectives (PEOs) and student outcomes (i.e. A-K), giving little attention to the process of developin...
Conference Paper
Full-text available
Due to the significant growth in manufacturing environment disruptions and customer demand variability, logistics services have concurrently witnessed a disturbing increase in customer returns as part of the reverse logistics system. This paper proposes the use of the Vanguard Method approach for logistics services design that can reduce reverse lo...
Article
The headwind of the global economic crisis on organisations is dictating a new form of more economically viable and sustainable models of operation. However, many of the really innovative models of operation take place in the softer re-working of certain consultancy-led systems methodologies. This paper examines the Vanguard Method (Seddon, 2003) a...
Conference Paper
Full-text available
The Impact of Effective Staff Involvement on the Successful Realization of ABET Requirements Amer Hamouz*, Ayham Jaaron, Farouq F.I. Halawa, Basheer W.F. Shaheen, and Maryam Hmouda Paper Presented at the 14 AIChE Annual Meeting, Nov 16-21 2014, Atlanta GA. *Corresponding Author: A. M. EL-Hamouz, Professor of Chemical Engineering, Faculty of Engin...
Article
To maintain organisational growth in a turbulent environment, organisations must build highly effective learning systems to innovate and develop from threats and stressors. This has been termed by Taleb (2012) as 'antifragility'. This paper explores the benefits of applying a systems approach to service delivery design in order to build an 'antifra...
Conference Paper
Full-text available
This paper presents a novel form of service operations design that can build an "antifragile" organization to learn from disruptions. Two case studies were conducted in the UK insurance sector using in-depth interviews supported by documented evidence. The findings suggest that this novel approach expressed as the Vanguard Method is likely to enhan...
Conference Paper
Full-text available
This paper presents novel form of service operations design by investigating its impact on the way the higher education system delivers customized services to students on a real-time basis. Using a case study methodology, the paper addresses benefits of applying this design in terms of student experience and administrative efficiency.
Article
Full-text available
Change is inevitable in telecommunication organizations nowadays. Political instabilities, technology advancements, changing customer tastes, globalization, and cultural changes are among the factors constantly forcing telecommunication organizations to change. Leaders in this sector realize the importance of change management in the change process...
Conference Paper
Recent attempts have been witnessed in service science research to extend principles from mass customisation into the design of service delivery systems. This paper investigates a new form of service operations design, known as systems thinking, by studying its impact on the capability of the service delivery system to provide mass customized servi...
Article
The construct of organisational resilience is embedded in a set of individual level attributes and organisational level processes; however, there seems to be scarcity in the current literature of resilient models of operation that can amalgamate these two interlinked levels. This paper is an attempt to empirically explore the relationship of applyi...
Conference Paper
Full-text available
The purpose of this paper is to investigate the role of ABET quality assurance program for engineering education in recognizing deficiencies in the educational process. A case study was conducted in one of the largest Engineering Faculties in Palestinian universities using student surveys, instructors assessment documents, and semi structured inter...
Chapter
This paper describes an investigation into alternative management models applied to public call centres operations with the aim of delivering significant added value to the overall public firm. Call centres offer significant potential for value creation. However, in practice they are often created as mechanistic organisations and managed in such a...
Article
Full-text available
This paper presents a novel methodology for the implementation of the Total Productive Maintenance (TPM) program in the healthcare industry. The study was carried out at a major hospital using in-depth interviews coupled with observations and documents collection. A TPM implementation methodology has been developed for increasing medical devices u...
Article
Full-text available
The purpose of this paper is to present a conceptual framework for leveraging value productivity of support service workers through the application of lean thinking concepts to service operations. Derived from literature review, the framework focuses attention on the achievement of twofold determinants for higher value productivity; organically str...
Article
This paper presents a comparative study of two service system designs, i.e., mechanistic and organic, in a public sector call centre environment. It explores the impact of each of these service designs on employees' affective commitment and on service performance. Thirty-nine interviews were conducted in mechanistic call centre and 16 in organic ca...
Article
Full-text available
This paper describes an investigation into alternative management models applied to public call centres operations with the aim of delivering significant added value to the overall public firm. Call centres offer significant potential for value creation. However, in practice they are often created as mechanistic organisations and managed in such a...
Article
Full-text available
In recent years manufacturing organisations have recognised that service superiority is a principal strategic device through which to gain competitive advantage. However, there is a shortage of tools available for creating true service superiority and more importantly a shortage of implementation guidelines. This paper sheds light on the lean think...
Article
Full-text available
This paper explains the leveraging of affective commitment among call centre front-line employees through the improvement of service operations design in a manufacturing enterprise through systems thinking approach. A case study was carried out using face-to-face interviews, structured questionnaires, and observation methods to collect data at mana...
Chapter
Full-text available
An exploration into the application of systems thinking to a variety of public and private sector service organisations. Written in accessible language by leading experts (practitioners and management theorists) it draws out the distinctions between conventional approaches to change in both service and manufacturing organisations and those using s...
Conference Paper
Full-text available
The purpose of this paper is to investigate the utilization of lean manufacturing systems in public service operations for potential added value. A case study of lean manufacturing implementation at a UK city council was carried out using in-depth interviews with key personnel coupled with documents collection. The Organizational Commitment Questio...
Conference Paper
Full-text available
The objective of this paper is to report on a case study conducted at a UK city council to explore the relationship between improving the service operations using a “Systems Thinking” approach and the “Affective Commitment” of frontline employees within their call centre. The case study was carried out using administrative documents, face-to-face i...
Article
A Doctoral Thesis. Submitted in partial fulfillment of the requirements for the award of Doctor of Philosophy of Loughborough University. Manufacturing support services, operating as call centres, are one of the fastest growing and preferred means of service delivery in today's ever-changing manufacturing environment. The call centre has a signific...

Questions

Questions (9)
Question
We aim to investigate reverse logistics in a large manufacturing company, but we come a cross the term reverse marketing in the literature. What are the possible connections between these two terms? Thank you.
Question
I am just wondering how big data analytics is beneficial for quality performance of manufacturing organizations?
Question
If you are interested to know more on service innovation as aresult of systems thinking theories, please help yourself access the latest research I authord on this:
Question
Taleb explains the differences between antifragility and resilicne as: “Antifragility is beyond resilience or robustness. The resilient resists shocks and stays the same; the antifragile gets better and better by developing new forms of operations through learning. This would suggest that antifragility helps creation of innovation. However, it is not clear in literature how can an antifragile organization be innovative. what is the link between antifragility and innovation?
Question
I am amid a discussion with research colleagues on assessing organizational resilience for manufacturing companies in the UK. We are interested to know what KPIs can be used to measure or investigate the level of resilience capability in a manufacturing organization.
Question
Is there any other factors that help Operations Management researchers decide about which type to of SEM (i.e. PLS-SEM or CB-SEM) to use other than sample size. Small sample size has been used as a determinant for using PLS-SEM. Is there any other facotrs that must be taken into consideration before choosing any of these two analysis methods?
Question
Using SPSS AMOS software for SEM technique, a model fit indices such as CFI, TLI and RMSEA are directly provided by AMOS, but I was not able to find them via PLS-SEM software. What are the alternatives in this case? what are the names of those indices provided by PLS-SEM that provide model fit quality assessment?

Projects

Projects (2)
Project
The overarching goal of OpenMed is to raise awareness and facilitate the adoption of Open Educational Resources (OER) and Open Educational Practices (OEP) in the Arab Mediterranean countries, with a particular focus on higher education in Egypt, Jordan, Morocco and Palestine. OpenMed fosters the role of universities as knowledge providers not only to their on-campus students but also beyond the walls of institutions, especially towards disadvantaged groups (e.g. low income peoples, disabled students, people living in rural areas, learners at risk of low achievement, refugees). OpenMed is an international cooperation project co-funded by the Erasmus+ Capacity Building in Higher Education programme of the European Union during the period 2015–2018.