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Publications
Publications (6)
Service recovery performance is very important to the hotel industry because it contributes to customer satisfaction and loyalty. Since the nature of jobs in the hotel industry that is characterized by low pay, long working hours, heavy workloads and inconvenient working schedules can affect the frontline employees' job performance, knowledge on fa...
The present study aims to investigate the influence of food quality, service quality, and price fairness on restaurant re-patronage intention, mediated by customer satisfaction in the context of halal-certified restaurants. This study employed a purposive sampling technique, and data collection was carried out through an online survey. A total of 1...
2008 ABSTRACT Hospitality industry is a booming sector in Malaysian economy and is the second contributor to the Malaysia Gross Domestic Product (GDP). It is a global industry which offers worldwide opportunities for qualified personnel who can combine a deep understanding of events, hospitality or tourism together with business and management skil...
