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a Variation of the joint total expected cost and order quantity with fill rate. b Variation of safety factor, lead time and number of shipments per production cycle with fill rate

a Variation of the joint total expected cost and order quantity with fill rate. b Variation of safety factor, lead time and number of shipments per production cycle with fill rate

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In this paper, we develop an integrated inventory model in a single-vendor single-buyer supply chain under an unknown demand distribution at the buyer. It is assumed that each lot delivered to the buyer contains a random fraction of defective items, and lead time can be reduced at an extra crashing cost. We also consider that the unmet demand at th...

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... However, these require the computation of penalty costs, which are challenging to quantify in practice due to the presence of intangible components, such as loss of customer goodwill and damage to future business. Hence, service models are more common in practice (Escalona et al., 2019;Gutgutia and Jha, 2018;Silver et al., 2017), and the performance of inventory systems is better understood by managers in terms of service levels. ...
... Service-level requirements commonly exist in practice because planners need to ensure that unsatisfied demand is similar across geographical areas (Shehadeh and Snyder, 2021). The fill rate is a widely used performance metric to measure the service level, being applied in various scenarios such as inventory management (Gutgutia and Jha, 2018;Tan et al., 2017), resource pooling system (Zhong et al., 2018), and location-transportation problem (Baron et al., 2011;Wang et al., 2021b). In particular, Baron et al. (2011) construct a RO model for locating facilities in a network facing uncertain demand over multiple periods. ...
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... The control parameters of inventory policies are devoted to determining these issues according to a specific objective, normally using a cost or a customer service criterion. Even though the cost approach often leads to less mathematical complexity, the use of the service criterion avoids the difficulty of accurately estimating the stockout cost due to the presence of intangible components such as the loss of customer goodwill and the diminishing of future business (Gutgutia and Jha 2018) opportunities. For that reason, this paper follows a customer service approach that introduces a control parameter known as the service level that becomes a constraint in determining the control parameters of the system (Silver et al. 2017;Escalona et al. 2019). ...
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... However, these require the computation of penalty costs, which are challenging to quantify in practice due to the presence of intangible components, such as loss of customer goodwill and damage to future business. Hence, service models are more common in practice (Escalona et al., 2019;Gutgutia and Jha, 2018;Silver et al., 2017). Moreover, the performance of inventory systems is typically measured in terms of service levels. ...
... Cheikhrouhou et al. (2018) investigated the supply chain model with quality inspection and defective products under an effective transportation process. Gutgutia and Jha (2018) studied the continuous review inventory model under a distribution-free approach with the arrival of defective items with rework. Hemapriya and Uthayakumar (2020) have analyzed an integrated manufacturing inventory model with probabilistic defective products under variable setup costs. ...
... (i) Several inventory models (Gutgutia & Jha 2018;Hemapriya & Uthayakumar 2020;Dey et al. 2019b;Chakraborty & Bhuiya 2017;Dey et al. 2019a) in the literature include only a single safety factor for all batches of inventories received from the manufacturer, although if the lead time is long, it leads to lost sales. As a result, the integrated inventory model with varying safety factors for the first and remaining batches must be examined. ...
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... Finally, the manufacturer dispatches them to the retailer in equal-sized batches to meet the consumers' demand. We use the JELS policy that has attracted considerable attention during the last few decades among many academics and practitioners (Giri and Bardhan 2015;Gutgutia and Jha 2018;Sarkar and Giri 2020;Yang and Kim 2020) since it leads to inventory reductions and significant profit gains accompanied by improved customer service (Seifert 2000). This study develops an MINLP model that handles the JELS problem. ...
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... For this reason, the most common approach in practical environments is to find the optimal parameters of the inventory system that guarantee the achievement of a target service level. In addition, this approach is more attractive to practitioners as it is easier for them to interpret the fill rate they strive to offer their customers [26]. However, to implement the service approach it is first required to have appropriate expression to compute accurately the service level because small errors in the calculation of the service level might have an important impact on the determination of optimal parameters [27]. ...
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... To retain an acceptable level of customer satisfaction, a proper matching of supply with demand is vital. Gutgutia and Jha (2016) proposed a way to capture customer satisfaction in a modeling framework, incorporating a service-level constraint (SLC) into their mathematical model. SLC requires that the actual fill rate is no less than the desired fill rate, where the actual fill rate measures the fraction of the actual demand that can be fulfilled from the on-hand inventory. ...
... They used geometric programming to tackle the problem. In supply chain management, Gutgutia and Jha (2016) developed an integrated inventory model in a single-vendor single-buyer supply chain under an unknown user's demand distribution. In particular, in transportation, LTP with stochastic demands has been investigated in several studies. ...
... Fill rate has been widely applied in the field of operations management; it is typically adopted to model the stock-out situations in an inventory system. Gutgutia and Jha (2016) formulated an integrated inventory model to minimize the total expected cost of the system and considered an exact expression of the service level constraint to ensure that a certain percentage of customer orders are filled by the buyer. Tan et al. (2017) demonstrated a common problem that afflicts SLAs, and then proposed a solution methodology to reduce inventory levels while achieving target service levels. ...
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... Table 1 presents the contribution of this paper. Gallego and Moon [12] Moon and Choi [14] Ouyang and Wu [13] Ouyang et al. [4] Ma and Qiu [16] Tsao and Lu [36] Ouyang et al. [37] Jha and Shanker [38] Dey and Giri [6] Priyan and Uthayakumar [39] Tayyab and Sarkar [9] Ben-Daya and Hariga [5] Tang et al. [25] Shin et al. [34] Kim et al. [23] Gutgutia and Jha [40] This paper ...
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