Service Quality - Science topic

This study assessed the quality of service delivery by councils in rural districts of Zambia, particularly Senanga Town Council. The study respondents were randomly selected from the residents of Senanga District in twelve wards and two hundred and fifty residents representing households from different wards were randomly selected to participate. D...

This research note explores the intricate nature of tourist traps, going beyond the prevalent negative stigma attached to them. While the term tourist trap is casually used, only a limited number of scholars have investigated the intricacies of this phenomenon, and there is a scarcity of empirical research on this topic. Using a Reflective Collabor...

The quick-service restaurant (QSR) industry has grown significantly over the last 10 years, accounting for nearly one-third of all restaurant revenues, making it a fiercely competitive sector. In order to remain competitive in the marketplace and subsequently expand, businesses need to recognize the importance of service quality and customer satisf...

Öz:‎ ‎ Palyatif bakım hizmetlerinin, Türkiye’de son on yıldır Sosyal Güvenlik Kurumu tarafından geri ‎ödemesi yapılmaktadır. Tanımlayıcı ve retrospektif olarak yapılan bu çalışma ile palyatif bakım ‎hizmeti alırken ölen 357 hastanın Sosyal Güvenlik Kurumu geri ödeme tutarları ve ödeme ‎tutarlarında etkili olan faktörler incelenmiştir. Çalışmaya alı...

Optimizing the quality of machine learning (ML) services for individual consumers with specific objectives is crucial for improving consumer satisfaction. In this context, end-to-end ensemble ML serving (EEMLS) faces many challenges in selecting and deploying ensembles of ML models on diverse resources across the edge-cloud continuum. This paper pr...

Patient satisfaction in emergency departments is defined as “The clients’ perceived fulfillment of their demands” and it is influenced by service quality, including factors like reliability, responsiveness, and empathy, which are crucial for overall medical service quality. Hospital Sungai Buloh (HSB), with approximately 66,593 patient visits annua...

This research identifies key service dimensions that flyers associate with Coimbatore International Airport. Using a mixed-method approach, it examines factors shaping travelers' experiences, including infrastructure, accessibility, staff responsiveness, and amenities. Infrastructure covers cleanliness and facilities; accessibility involves ease of...

Interprofessional Collaboration (IPC) is an essential strategy in healthcare to address complex patient needs through cross-disciplinary teamwork. The main objective is to create synergy among healthcare professionals to enhance service quality, patient safety, and system efficiency. Interprofessional Education (IPE) acts as a fundamental approach...

A new approach in health education, known as Interprofessional Education (IPE), is designed to enhance interprofessional collaboration and support holistic healthcare. Through IPE, students from various disciplines can learn together, understand each other's roles, and develop effective teamwork skills. This article explores the benefits of IPE, th...

This research explores operational efficiency strategies in the airline industry based on the analysis of different operational models in airline industry, with especial emphasis on their ability to operational adjustments during disruptive periods. The study also aims to investigate the differences between low-cost carriers (LCCs) and full-service...

With the growing demand for global connectivity and the proliferation of Internet of Things (IoT) devices, non-terrestrial networks (NTNs) have become critical in providing seamless and ubiquitous coverage and connectivity. However, integrating different NTN platforms and their integration with terrestrial networks presents significant challenges,...

6 ABSTRAK: Penelitian ini membahas strategi yang diterapkan oleh Baitul Maal wa Tamwil (BMT) dalam meningkatkan daya saingnya di tengah pertumbuhan lembaga keuangan konvensional. BMT, sebagai lembaga keuangan syariah yang menggabungkan fungsi sosial dan bisnis, berfokus pada pengembangan usaha mikro, kecil, dan menengah (UMKM). Penelitian ini menyo...

Interprofessional Education (IPE) has become a crucial element in improving the quality of healthcare services in thecontemporary era. This article discusses the importance of innovation in Interprofessional Education (IPE) to buildresilient and adaptive healthcare teams capable of addressing global challenges, such as demographic changes, healthde...

Abstack Interprofessional Education (IPE) in the hospital environment plays a crucial role in enhancing collaborative practice (IPC) among healthcare professionals. IPE is designed to equip health students with the necessary collaborative skills, such as understanding the work of each profession, effective communication, and the ability to work col...

The vehicular Metaverse represents an emerging paradigm that merges vehicular communications with virtual environments, integrating real-world data to enhance in-vehicle services. However, this integration faces critical security challenges, particularly in the data collection layer where malicious sensing IoT (SIoT) devices can compromise service...

Abstrak Kolaborasi interprofessional merupakan elemen penting dalam meningkatkan kinerja tim layanan kesehatan, terutama dalam menghadapi tantangan kompleksitas pelayanan kesehatan modern. Tinjauan sistematis ini bertujuan untuk mengeksplorasi faktor kunci yang memengaruhi efektivitas kolaborasi interprofessional, termasuk pendidikan interprofess...

This study is motivated by the suboptimal quality of population administration services in Bitung City. The aim of this research is to examine the implementation of the Ministry of Home Affairs Regulation Number 19 of 2018 on Improving the Quality of Population Administration Services in Bitung City and the factors influencing it. This research emp...

Leadership research has been developed to apply to different context but never explored service episodes and a customer’s leading power. In this study, a new concept, customer leadership, was developed to capture customers' behavioral impact on service encounters through interactions with service providers. We collected first-hand qualitative data...

This study aims to analyze the implementation of an integrated business licensing service system and its impact on the quality of public services at the Investment Office and One-Stop Integrated Services (DPMPTSP) of Medan City. The research employed a qualitative descriptive method with data collection through observation, interviews, and document...

Objective: This study aims to map and analyze the key factors that contribute to the consolidation of airports as passenger hubs in Brazil and worldwide. Theoretical Framework: The research shows that strategic location and connectivity provide significant advantages for passenger movement between global destinations, while airport infrastructure,...

Interprofessional Collaboration (IPC) is an essential approach in healthcare to improve care quality and system efficiency. Despite offering many benefits, IPC implementation faces various barriers, such as structural, professional, cultural, and communication issues, which can negatively impact service quality, patient satisfaction, and healthcare...

Performance standards provide guidelines regarding the quantity and quality of performance that employees must achieve. Performance standards can be used as a benchmark in implementing work processes to achieve predetermined results to provide an assessment. The results of the Performance Evaluation contain the strengths and weaknesses of the emplo...

Abstrack IPE (Interprofessional Education) is an educational approach that brings together participants from various health care institutions to learn and aims to improve collaboration and the quality of patient care. In health education, IPE aims to prepare health workers to work effectively in teams. IPE increases understanding of each professio...

Designing customer-centric operations and supply chains is essential for entrepreneurial growth in today's competitive marketplace. This paper examines the principles and practices that enable startups to create operations and supply chains that prioritize customer needs and preferences. It explores the importance of understanding customer behavior...

Driven by the extensive implementation of information communication technology, collaborative consumption has become more popular. Historically, people have always thought that the best way to get something is to obtain the ownership of it. However, collaborative consumption has recently seen a meteoric rise in popularity due to that obtaining the...

The Wireless Sensor Network (WSN) has the potential to revolutionize many different industries. Security protocols for WSNs are becoming increasingly important. Since sensor networks process reactive data and operate in potentially dangerous contexts, resolving the many problems they face is critical. whether deciding whether to back off prioritize...

Objective: The aim of this study is to investigate how technological advancements in the banking sector, particularly artificial intelligence (AI) and automation, impact customer experience and loyalty. It aims to explore how these technology-driven improvements can enhance customer satisfaction while addressing the challenges faced by banks in Bot...

Ho Chi Minh City (HCMC), Vietnam’s largest urban center, is home to over 9 million people and faces significant challenges due to rapid urbanization and the heavy reliance on personal vehicles. Over 95% of urban passenger transport in HCMC relies on high-emission cars, contributing to severe air pollution and slowing progress toward the United Nati...

Objective: The purpose of this study is to assess the impact of customer experience on customer satisfaction within the banking sector in Botswana. It aims to explore how technological innovations and increased customer education influence customer satisfaction and loyalty, and to identify gaps in the current understanding of customer experience as...

Every healthcare system in the world experiences a variety of challenges as well as opportunities as they attempt to deliver healthcare services that are accessible, efficient, and, most importantly, equitable. This review presents general areas of interest in health systems and implementation sciences while appreciating trends, barriers, variation...

Initial analysis shows that the performance of BPS in Bandung Raya has not provided maximum results. This has an impact on the non-optimal quality of BPS public services in Bandung Raya. By using descriptive analysis, SEM, and system dynamics, this research seeks to determine the implementation of BPS performance in Bandung Raya, analyze the factor...

Kolaborasi interprofesional merupakan bentuk kerjasama antara berbagai profesi kesehatan dan pasien. Kolaborasi akan mengurangi komplikasi, konflik antar tim kesehatan dan mengurangi kematian. Penelitian ini bertujuan untuk melihat bagaimana implementasi intrprofessional collaboration antar tenaga profesi kesehatan di rumah sakit. Penelitian ini me...

The significance of this study lies in its examination of how co-creation impacts tourists' willingness to pay for tourism offerings, providing crucial insights for enhancing the tourist experience and promoting sustainable tourism practices essential for the industry's long-term viability. This research investigates the effect of co-creation engag...

The increasing importance of user-generated content in the hospitality industry necessitates advanced sentiment analysis tools to derive actionable insights from customer reviews. Traditional methods often struggle with the complexities of natural language, such as contextual dependencies and nuanced emotional expressions. This research leverages t...

Large Language Models (LLMs) have demonstrated remarkable capabilities in various tasks, leading to their increasing adoption in diverse services delivered through wireless networks. There is a growing trend toward longer prompts to better leverage LLMs' capabilities and address difficult tasks. However, longer prompts not only increase data transm...

Abstract Interprofessional Education (IPE) is very important in improving collaboration and service quality. Distance lectures require health education institutions to change the concept of IPE learning and look for new strategies in implementing collaborative teaching and learning processes. The literature used in this writing was identified by se...

The growing reliance on online reviews as a critical decision-making tool in the hospitality industry underscores the need for robust sentiment analysis methodologies. Understanding customer feedback is essential for hotels to enhance service quality and maintain a competitive edge in an increasingly digital marketplace. However, traditional sentim...

Abstrack In the modern era, patient-centered care has become the cornerstone of healthcare delivery, aiming to improve service quality and patient outcomes. Interprofessional collaboration plays a pivotal role in addressing patients' holistic needs. Interprofessional Education (IPE) is designed to facilitate cooperation between health professions b...

Purpose: The core aim of this research was to analyse the impact of mergers and acquisitions on consolidated banks’ service quality, by applying modified SERVQUAL model that served as a tool to show the change reflected in the service quality matrix after M&A through service quality demands grouped in dimensions of tangibility, assurance, responsiv...

Aim. To determine the level of professional burnout among pharmacists in different regions of Ukraine and evaluate the main factors contributing to the occurrence of this condition. Materials and methods. During the study, the methods of system analysis, generalization, comparison, logical analysis, as well as the survey method according to Maslach...

The relationship between collective bargaining and labor-management dynamics in public sector organizations plays a pivotal role in shaping both efficiency and equity within these institutions. This research endeavors to unravel the intricate nexus between collective bargaining practices and the dynamics of labor-management relationships, with a sp...

The transformation of social service centers into integrated service centers within the Ministry of Social Affairs of the Republic of Indonesia has brought significant changes to the management and practice of social services. This transformation demands that social workers adapt from providing specific services to multi-service approaches for vari...

Orientation: Knowledge of the commitment behaviour (affective and calculative) of Islamic banking customers is central to an in-depth understanding of the perceived value-behavioural intention link in the competitive Islamic banking industry in South Africa.Research purpose: The study investigates the extent of the role of affective and calculative...

A management idea known as corporate social responsibility encourages businesses to incorporate social and environmental considerations into their daily operations and relationships with stakeholders. The purpose of this research is to identify the aspects that influence customers' perceptions of a brand's commitment to social responsibility and th...

This article aims to find the determinants that affect patient satisfaction regarding the Mawiidi public portal in Moroccan public hospitals and assess its outpatient online booking system effectiveness using a model that integrates the Technology Acceptance Model (TAM) with the Information Systems Success Model (ISSM) while adopting a quantitative...

This study aims to determine the effect of Price Perception and Service Quality on Purchasing Decisions at Asep Stroberri Restaurant Tasikmalya. The method used is quantitative with a research sample of 100 respondents. The data used are primary and secondary data. The analysis tool used in this study is multiple linear regression analysis using SP...

Generative Artificial Intelligence (AI) refers to advanced systems capable of creating new content by learning from vast datasets, including text, images, and code. These AI tools are increasingly being integrated into various sectors, including education, where they have the potential to enhance learning experiences. While the existing literature...

The development of the restaurant business is currently very rapid, especially with the emergence of various new businesses with various concepts. In the face of intense competition, restaurants need to understand their weaknesses and develop the right operational strategies and marketing policies to increase customer satisfaction. This study aims...

This research aims to determine the influence of service quality, product quality, and location on customer satisfaction at Piknik Coffee Eatery Purbalinga. The sample in this study was 110 customers of Piknik Coffee Eatery Purbalingga. This research applies a quantitative approach with a questionnaire as data collection. Purposive sampling was imp...

In this study, the questionnaire was used to analyze the three groups of respondents (home delivery, self-service pick up container and post office) in Dongguan China terminal logistics from five dimensions (Tangibility, Reliability, Responsiveness, Assurance, and Empathy) in terms of their customer expectations of service quality and perceived ser...

The purpose of this study is to analyze the impact of price perception, service quality, and location on customer satisfaction at CK Motor Body Repair Workshop in Purbalingga. This research employs a quantitative approach with a questionnaire as the primary data collection tool. The sample consists of 113 customers of CK Motor Body Repair Workshop...

Recent studies showed that network slices (NSs), which are logical networks supported by shared physical networks, can experience service interference due to sharing of physical and virtual resources. Thus, from the perspective of providing end-to-end (E2E) service quality assurance in 5G/6G systems, it is crucial to discover possible service inter...

This systematic review investigates the transformative impact of Healthcare 4.0 (HC4.0) technologies on healthcare service quality (HCSQ), focusing on their potential to enhance healthcare delivery while addressing critical challenges. This study reviewed 168 peer-reviewed articles from the Scopus database, published between 2005 and 2023. The sele...

ABSTRAK Kualitas layanan adalah salah satu penentu paling penting untuk kepuasan pelanggan dalam industri layanan parsel. Ini terdiri dari tangibilitas, keandalan, jaminan, empati dan daya tanggap. Namun, kurangnya penelitian dan pengetahuan yang tersedia tentang kepuasan pelanggan dengan layanan parsel terutama di tingkat pendidikan tinggi. Tujuan...

The private health sector has received much attention in recent times and is crucial in the expansion of access to quality healthcare. The majority of private hospitals in the country are undergoing performance challenges due to the inability to retain and satisfy their customers. Because of the improvements in health provision by county government...

The world of marketing in the current era has changed rapidly, moving from traditional concepts to modern ones. Therefore, business people and businesses should be able to adapt to the dynamics of market developments and be able to produce innovative ideas that can attract consumer attention to their products. Population growth rates also influence...

Customer loyalty is a crucial element for the hospitality industry to develop certain strategies based on personalization offered by the hotels. For the past couple of decades, advancement in technology and information has facilitated customers to have interactions among themselves and also with the business entities. Such improvements enabled the...

This study discusses bureaucratic reform in improving public services at the Department of Industry, Trade, Cooperatives, and Small and Medium Enterprises (DISPERINDAGKOP UKM) of Paser Regency, East Kalimantan. This research uses a qualitative approach with a case study method, aiming to understand the role of bureaucratic reform in creating more e...

One of the beverage products that has many fans in Indonesia is coffee. Coffee is one of Indonesia's leading plantation commodities that has an important role, especially as a source of foreign exchange, a provider of employment. Jokopi is one of the coffee shop brands that has a contemporary coffee drinking trend. With the tagline "telling and cul...

Sarmi Car Wash is a car and motorbike washing service located at Jalan Sultan Hasanuddin No. 52, offering pick-up and drop-off services within a specified range. To enhance employee performance and customer service, the business seeks to implement a decision support system (DSS) to monitor employee performance and assess customer satisfaction effec...

Customer retention has been emphasized as a significant subject of study in the competitive landscape of tourism destinations. Melaka is among the most frequented sites in Malaysia by both local and foreign tourists. It features a combination of heritage attractions that reflect its designation as a World Heritage Site by UNESCO. This study examine...

This study aims to examine the effect of tax knowledge, tax sanctions, service quality, tax rates and application of e-filing on taxpayer compliance of UMKMs at KPP Pratama Seberang Ulu. The independent variables in this study are tax knowledge, tax sanctions, service quality, tax rates and application of e-filing while the dependent variable is ta...

This research aims to understand and analyze the influence of brand image, word of mouth and service quality on purchasing decisions (Study on consumers of Keppo Resto Walikukun Ngawi). Keppo Resto Walikukun, Ngawi is the place for this research. This research uses quantitative methodology. This research was conducted for four months. The populatio...

The fast food restaurant industry has experienced rapid growth and has become one of the important sectors in the culinary business, fast food restaurant business actors continue to innovate to meet the needs and desires of consumers. The intention to repurchase is the most important part that must be considered by restaurant business actors which...

India is one of the largest tea beverage consumers in the world and is the second largest producer of tea in the world. A large part of tea available in India for end user consumption is Non Premium Dust Tea (NPDT). Dust tea is available in many brands with almost all types of retail outlets, from small kiranas to huge shopping malls. This study se...

In recent years, dynamic and complex development in wireless communication in network models or environments led to more tedious and complicated resource management issues (i.e., power allocation and base station switching (BSS)). Conventional solutions often suffer from delays and degraded network service quality. Due to the ability of machine lea...

This research investigates consumer perceptions of retail service quality at a particular supermarket chain located in KwaZulu-Natal, South Africa. It expands upon the SERVQUAL paradigm to examine the determinants influencing consumer happiness and loyalty within the supermarket scenario. The study utilised a quantitative research design to gather...

This qualitative study explores tourist perceptions and expectations of spa tourism in Mile City, China. The focus is on service quality, cultural authenticity, and sustainability practices. The research data were collected through semi-structured interviews with 18 participants to explore how these elements influence visitor satisfaction and decis...

The progress of mobile technology has undergone substantial development in recent years, leading to the emergence of new and creative ideas. This paper investigates the factors influencing consumers' intentions to use mobile commerce in Malaysia. The DeLone and McLean updated information system success model served as the basis for this study's pro...

The integration of advanced robotics and automation in supply chain operations is transforming the landscape for entrepreneurs, enhancing efficiency, reducing costs, and improving service quality. This paper explores the strategic implementation of robotics and automation technologies within entrepreneurial supply chains, focusing on their role in...

This study focuses on the perceived value of premium games among users and its impact on usage and premium content purchase intentions. The research aims to explore how social value, quality, enjoyment, and economic value influence users’ willingness to continue using the service and purchase premium content. Using an online survey method through G...

This study emphasizes on the service performance of medical personnel in hospitals, one of which is due to the emotional condition of the services of the medical personnel. The research method used is quantitative method related to the emotional condition of the medical personnel measured using Vital Sign. The research subjects consisted of 67 medi...

This research aims to determine the effectiveness of employee salary management services at the North Sulawesi Provincial Education Office. The method used in this research is a qualitative method with data collection techniques through interviews, documentation and observation. This research focuses on the Effectiveness of Public Services at the R...

With the growing demand for high-quality mobility services, transportation service providers need to offer transit services that not only fulfill passengers’ basic travel needs but also ensure an appealing quality of service. During rush hours, fleet sizes are often insufficient to cater to all passenger preferences on service quality, such as ride...

This paper investigates the adoption of artificial intelligence (AI) in public governance and its impact on socioeconomic welfare, focusing on Slovenian Social Work Centres (SWCs). The objectives are to assess how AI applications align with governance models such as (Neo)Weberian Bureaucracy, New Public Management (NPM), and Good Governance, and to...

This study explores the relationship between customer satisfaction and service quality, of the inquiry is the evaluation of client satisfaction regarding the caliber of service rendered by Nepalese commercial banks. The study attempts to determine the effect of focusing on how important it is for service quality to influence customer contentment. T...

Public transport systems often face significant revenue losses due to fare evasion, affecting operational efficiency and service quality. Traditional methods of detecting fare evasion, such as manual inspections, are often ineffective because of the high volume of passengers and limited staff availability. This study presents a new approach to fare...

This study investigates the connections between patient loyalty, patient satisfaction, and the quality of healthcare services provided in Telangana, India's public and private hospitals. Data was gathered from 600 respondents, equally distributed throughout seven hospitals, using the SERVQUAL instrument. A stratified random sample was used in the s...

This paper addresses the challenge of accurately measuring the E-Service Quality (ESQ) of app-based travel portals by using a structured framework of linguistic and mathematical variables. The approach allows for the evaluation and improvement of key performance indicators through fuzzy aggregation, providing a quantitative understanding of service...

This study explores the application of data mining techniques to analyze customer feedback for improving service quality at Tanjung Lesung Beach Hotel. Utilizing the Knowledge Discovery in Databases (KDD) framework, the research systematically collected, cleaned, and analyzed 1,239 customer reviews from the Agoda platform. Through a thorough data c...