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IT Service Management - Science topic
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Questions related to IT Service Management
Hi There!
I am doing a thesis for an ISV (independent service vendor) company in the Netherlands that wants to broaden its horizons and set foot in Finland and appeal to MSPs (management service providers) there. My goal is to develop a marketing communication plan. In the attachment, there are some questions related to MSPs in Finland. If you have any experience regarding this or maybe know someone who knows all about these questions and refer them to me, I would appreciate this immensely! Please let me know if you have any experience on this matter, specifically marketing in Finland in the MSP industry. Thanks a lot!
Advantages of fintechs over traditional banks, considering consumer banking functions...from both the perspectives of banks and customers...
In the last 25 years, outsourcing has emerged as one of the key globally focused supply chain strategies . After the mid-1990s, the importance of supply chain management (SCM) increased noticeably among practitioners. As a result, the study of supply chain and outsourcing has increased exponentially. In developing markets, with increasing customer demands, outsourcing non-core business
functions has become a commonplace supply chain strategy for many companies and organisations.
DOI 10.1108/BIJ-04-2017-0066
What would be the implications of also claiming ITM constituents as interdisciplinary?
I'm looking for a dataset that contains transactional data (i. e. it must contain different cases identified by unique IDs that appear with several action and timestamps throughout the log) as well as free text.
Let me give you an example of how this could look like: incident service management, where (free text) complaints can be submitted and then be processed by several resources until resolved.
Is anyone aware of such dataset? Thanks in advance,
Tim
I need a tool for the evaluation phase in cloud computing service level agreement.
My approach is monitoring approach for dynamic service level agreement.
Service management (operation strategy, information technology), service operation management, operation management
Hi,
I am currently researching in the area of IT management and have used a number of articles that allowed me to realise the 3-Dimensional view of various paradigms potentially responsible for IT management success. This has carefully brought me to the potential use of 3D Calculus and I would like to have a very brief section covering this view hence the question.
Thanks,
Mthandeni kaDumisani Langa
Several papers suggest that researchers have widely neglected the business side of cloud computing. In a first step I was able to identify core roles in a cloud computing ecosystem - namely aggregator, integrator and broker. In order to measure their value added I need a way to determine value creation.
Can anybody share some methods or frameworks for determining value creation in a cloud computing ecosystem / in general ?