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IT Service Management - Science topic

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Hi There!
I am doing a thesis for an ISV (independent service vendor) company in the Netherlands that wants to broaden its horizons and set foot in Finland and appeal to MSPs (management service providers) there. My goal is to develop a marketing communication plan. In the attachment, there are some questions related to MSPs in Finland. If you have any experience regarding this or maybe know someone who knows all about these questions and refer them to me, I would appreciate this immensely! Please let me know if you have any experience on this matter, specifically marketing in Finland in the MSP industry. Thanks a lot!
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Maarjan Shams Find Finnish experts via Linked In?
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Advantages of fintechs over traditional banks, considering consumer banking functions...from both the perspectives of banks and customers...
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Both are good. I use both of them. It depends on the purpose.
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In the last 25 years, outsourcing has emerged as one of the key globally focused supply chain strategies . After the mid-1990s, the importance of supply chain management (SCM) increased noticeably among practitioners. As a result, the study of supply chain and outsourcing has increased exponentially. In developing markets, with increasing customer demands, outsourcing non-core business
functions has become a commonplace supply chain strategy for many companies and organisations.
DOI 10.1108/BIJ-04-2017-0066
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1. Not clear about the extent of business that the company wants to outsource.
2. Not treating the other company as a business partner.
3. Not sharing information and knowledge with the other company.
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Hello, if you like to have cooperation that would be good
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Thanks a lot for your kind reply.
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What would be the implications of also claiming ITM constituents as interdisciplinary?
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The answer could be much simpler. If IT Management is a combination of 'IT' and 'management', then the question answers itself.
If 'management' is considered multidisciplianry, then yes, if not, then not. Most people would define 'management' as very multidisciplinary ;-)
Looking at your initial question, and defining the components, it seems that you treat 'IT' as information provisioning services instead of information technology. I suggest you first define your scope and then rephrase the question.
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I'm looking for a dataset that contains transactional data (i. e. it must contain different cases identified by unique IDs that appear with several action and timestamps throughout the log) as well as free text.
Let me give you an example of how this could look like: incident service management, where (free text) complaints can be submitted and then be processed by several resources until resolved. 
Is anyone aware of such dataset? Thanks in advance,
Tim
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I need a tool for the evaluation phase in cloud computing service level agreement.
My approach is monitoring approach for dynamic service level agreement. 
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There are many software tools to monitor Cloud Computing performance for SLA purpose, some of them include in the following links:
Some of them do allow you to perform a Proof of Concept (PoC) for free evaluation.
Suggesting to consider the following before selecting & implementing a monitoring software tool:
1) what cloud workload performance needs to monitor for SLA generation - e.g. IaaS compute, memory, storage, I/O throughput, PaaS & SaaS software application types of SLA (availability, utilization, performance etc).
2) whether the software tool can monitor cloud computing performance based on multi-tenancy (if you are a public cloud service provider) or various-business units (even in a private cloud environment).
3) whether to acquire a monitoring software tool as 1-off purchase (capex), pay-per-use (opex) or cloud based SaaS etc (if via cloud based SaaS, need to clarify clearly the data & apps ownership when contract is terminated & location where the collected data is stored e.g. some companies / countries prohibit monitored data store outside the country).
4) how the SLA report being generated e.g. canned report, customizable report, required API integration with SLA Management Software / module from ITIL / ITSM Service Desk systems, required integration with other module for penalty / rebate credits calculation etc.
5) whether the software tool needs agent planted in the monitored nodes or is agentless (agent-based software tool needs additional effort to deploy the agent automatically or manually but can collect more information for detailed SLA calculation)
6) ease & completeness of training provided, design (HA or without HA), implementation, post-implementation support e.g. only 24 x 7 remote call support or onsite support within certain response time committed etc.
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Service management (operation strategy, information technology), service operation management, operation management
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Additionally, you can consider intercultural communication conflicts and willing to communication of service encounters in various service settings.
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Hi,
I am currently researching in the area of IT management and have used a number of articles that allowed me to realise the 3-Dimensional view of various paradigms potentially responsible for IT management success. This has carefully brought me to the potential use of 3D Calculus and I would like to have a very brief section covering this view hence the question.
Thanks,
Mthandeni kaDumisani Langa
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There's actually a number of frameworks addressing different IT management perspectives in a 3D 'format'. But I guess it depends on what came to your mind when you saw the question. But the 3D view, if you remember in 'Advanced Calculus', would be quite feasible/plausible in this regards.
I'm sure if you use a plausible search engine using a search string "IT governance or Service Management" material and even "Enterprise Architecture" you might just come across various 3D views dealing with aspects pertinent to that particular framework.
All I am doing to the 'current' views, which have been adapted for the purpose of my research, is to superimpose them on a 3D Euclidean Space to argue their integration into mathematical concepts to critique management decisions within the IT field.
This is what I am doing but I am only researching for a master's dissertation and not looking at introducing new knowledge even though it might seem that way. I deliberately avoided mentioning specific products since they all have, even though sometimes shared, different perspectives. I hope the point of view is 'clear'.
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Several papers suggest that researchers have widely neglected the business side of cloud computing. In a first step I was able to identify core roles in a cloud computing ecosystem - namely aggregator, integrator and broker. In order to measure their value added I need a way to determine value creation.
Can anybody share some methods or frameworks for determining value creation in a cloud computing ecosystem / in general ?
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By my opinion the value of could is two fold: On one hand it helps reducing cost. All the technology questions and system management is done externally for many clients. You have a more or less big effect of scale. On the other had Could really helps you to be more agile: you can adjust to changing business requirements faster since you don't have to handle the technical set up of software environments and, again, you benefits from the experience ot the could service provider.