Science topic

Consumer Satisfaction - Science topic

Consumer Satisfaction is a customer satisfaction or dissatisfaction with a benefit or service received.
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What is difference between Consumer behavior and consumer satisfaction ?
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Consumer behavior refers to the study of individuals, groups, or organizations and the processes they use to select, secure, use, and dispose of products, services, experiences, or ideas to satisfy their needs and wants. It encompasses a wide range of activities, including how consumers make purchasing decisions, what factors influence their choices, and how they interact with brands and products. This field examines psychological, social, cultural, and economic factors that drive consumer actions, such as motivations, perceptions, attitudes, and lifestyle. Understanding consumer behavior is crucial for businesses as it helps them design marketing strategies, develop products, and create experiences that align with consumer preferences and expectations.
On the other hand, consumer satisfaction is a specific outcome that measures how well a product, service, or experience meets or exceeds a consumer's expectations. It is a post-purchase evaluation that reflects the consumer's feelings of pleasure or disappointment resulting from comparing a product's perceived performance to their expectations. High consumer satisfaction often leads to brand loyalty, repeat purchases, and positive word-of-mouth, while low satisfaction can result in customer churn and negative feedback. Unlike consumer behavior, which is a broader concept focusing on the entire decision-making process, consumer satisfaction is a narrower metric that assesses the end result of that process and its impact on the consumer's perception of a brand or product.
I hope this helps.
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I'm investigating how menu design influences consumer preferences at cookouts. What are the key factors that make a cookout menu appealing? Share your insights and relevant research.
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Creating an appealing cookout menu involves a combination of strategic design, psychology, and catering to the target audience's preferences. Here are some key factors and insights supported by research:
1. Menu Layout and Organization
Highlighting Signature Items: Use visual elements like bold fonts, boxes, or icons to draw attention to high-margin or specialty items.
Logical Grouping: Organize items into intuitive categories (e.g., starters, main dishes, sides, desserts, beverages).
Research Insight: Studies show that grouping similar items helps consumers process choices more efficiently, reducing decision fatigue.
2. Descriptive Language
Use evocative descriptions (e.g., "smoky barbecue ribs" vs. "barbecue ribs").
Highlight ingredients and preparation methods to convey quality and appeal.
Research Insight: Menus with descriptive language can increase sales by up to 27%, as they create a sensory connection with the customer.
3. Visual Appeal
Include photos sparingly and ensure they are high-quality to avoid overwhelming the design.
Use a clean, easy-to-read font and contrasting colors for readability.
Research Insight: Menus with well-placed images and clear typography influence choices, especially for visually appealing dishes.
4. Dietary Preferences and Variety
Offer a mix of protein options (e.g., beef, chicken, vegetarian/vegan choices).
Cater to dietary trends, such as gluten-free or keto-friendly items, to attract a broader audience.
Research Insight: Diverse options appeal to larger groups and accommodate various dietary needs, enhancing satisfaction.
5. Pricing and Anchoring
Use pricing strategies like no-currency symbols or prices ending in ".95" to reduce the psychological impact of cost.
Offer combo deals or bundles for popular pairings (e.g., burger + drink + chips).
Research Insight: Anchoring a higher-priced item at the top of a section can make other items appear more affordable.
6. Seasonal and Local Themes
Incorporate seasonal ingredients or local favorites to create relevance and connection.
Name dishes to reflect themes (e.g., "Summer Sizzle Burgers").
Research Insight: Seasonal and locally inspired menus increase perceived value and freshness.
7. Interactivity and Customization
Include build-your-own options (e.g., "customize your burger toppings").
Use QR codes for digital engagement, such as ingredient sourcing or cooking stories.
Research Insight: Consumers value experiences that offer personalization and transparency.
By combining these strategies, your cookout menu can influence consumer preferences effectively while enhancing the overall dining experience. If you'd like, I can help you design a sample menu!
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Impact of Sports SPonsorships on Consumer Behavior towards the Sponsosrs~?
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Basically, sports sponsorships increase the consumer awareness of the brand due to popularity of the events. It can also help brands build reputation and reconnect with target audience through values. For example, Red Bull is the sponsor of more than 800 athletes
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I’m particularly interested in AI-driven simulation tools that can predict or model consumer behavior, focusing on areas such as purchasing decisions, market segmentation, or consumer preferences. If anyone has recommendations or has worked with such tools (besides the Consumer Behavior Spectrum Model), I would love to hear your insights!
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Rapid Miner software provides many statistical methods, allowing you to analyze market basket by applying association rules mining, customer segmentation based on clustering algorithms....
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AI-powered IoT systems are revolutionizing how businesses approach international marketing and analyze consumer behavior. These systems collect real-time data from IoT devices like smart sensors and connected products, enabling companies to gain valuable insights into consumer preferences and market trends. AI then processes this data to identify patterns, predict future behavior, and optimize marketing strategies across different regions.
By integrating AI and IoT, companies can personalize their campaigns, target the right audience, and adjust their product offerings based on local consumer demands. This level of precision helps businesses make informed decisions and stay competitive in the global market.
As consumer behavior shifts, AI models continuously adapt, ensuring that marketing efforts remain effective and relevant. This approach not only improves customer engagement but also drives better ROI for international marketing efforts.
Follow me for the next update on cutting-edge AI-powered solutions shaping the future of global business! We, the Team Tech Wing, are actively working on IoT-driven blockchain solutions and are open to collaborations with like-minded innovators.
Regards
Kazi Redwan
Lead, Team Tech Wing
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Dear Kazi Redwan,
In my opinion, IoT systems based on artificial intelligence are a revolutionary tool in international marketing, enabling companies to efficiently collect and analyze data on consumer behavior in real time. For example, according to a report by Statista, the value of the IoT market will reach $1.5 trillion by 2030, which shows the enormous potential of the technology. Integration of AI and IoT allows personalization of marketing campaigns, which contributes to a 10-15% increase in conversions. By tailoring strategies to local preferences, companies can increase the efficiency of operations and get a better return on investment, as evidenced by the fact that 80% of marketers see a significant improvement in performance with such systems. In the face of a rapidly changing market, continuous adaptation of AI models is key, as evidenced by data showing that as many as 65% of consumers expect brands to adapt their offers based on their unique needs and preferences.
Generative artificial intelligence (AI) technology is significantly changing how companies approach international marketing and consumer behavior analysis. It enables personalization of marketing content, more effective data analysis and automation of market research. Examples such as Amazon and Canva show how AI increases customer engagement, improves the ROI of advertising campaigns and speeds up research processes. The use of tools such as chatbots and recommendation systems not only improves communication with customers, but also leads to increased satisfaction and conversions, as evidenced by concrete quantitative data.
The key issues of opportunities and threats to the development of artificial intelligence technologies are described in my article below:
OPPORTUNITIES AND THREATS TO THE DEVELOPMENT OF ARTIFICIAL INTELLIGENCE APPLICATIONS AND THE NEED FOR NORMATIVE REGULATION OF THIS DEVELOPMENT
I would like to invite you to join me in this research collaboration,
Best regards,
Dariusz Prokopowicz
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Hi,
I am a PhD student in Marketing Management, looking for a remote research assistant position or collaboration opportunities. I want to deepen my applied knowledge in Analysis of consumer behavior and explore its applications in various fields.
I am familiar with Digital marketing and KPIs Analysis but am also eager to learn how data mining is applied in areas such as consumer behavior, Customer clustering, and Retention Marketing.
If there are any available opportunities, I would love to contribute and expand my expertise.
If someone is willing to work on the topic, I will collect Data from Iran and he/she will collect his own country. Write an article, send a message and announce Email: Zarandi@ut.ac.ir
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Samira Akter Tumpa
Thank you for your complete and comprehensive advice
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I am conducting a thesis on the impact of the 7th October attack and the BDS (Boycott, Divestment, Sanctions) Movement on consumer preferences, specifically examining the boycott of brands affiliated with Israel, such as Domino's, Pizza Hut, and McDonald's. My research aims to understand how these geopolitical events influence consumer behavior towards these brands. The variables I am considering include brand loyalty, to measure consumer allegiance before and after the events; purchase frequency, to track changes in buying habits; consumer awareness, to assess knowledge of the brands' affiliations; political affiliation, to understand the influence of political views on purchasing decisions; and media influence, to evaluate how media coverage affects consumer perceptions and behaviors. I would appreciate insights on any additional variables that could be relevant or suggestions to refine the variables mentioned to better capture changes in consumer behavior. Thank you for your assistance.
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The key variables that would be suitable for researching changes in consumer preferences post-7th October attack and the BDS movement's impact on brands like McDonald's (MCD) include:
1. Consumer spending patterns: Look at changes in overall consumer spending, as well as spending on specific product categories and brands like McDonald's before and after the 7th October attack. This could include metrics like sales volumes, revenue, and market share.
2. Brand perception and loyalty: Examine how the 7th October attack and BDS movement have affected consumer perceptions, attitudes, and loyalty towards brands like McDonald's. This could involve surveys, social media analysis, and tracking brand sentiment.
3. Demographic shifts: Analyze if certain consumer segments (e.g. age, income, location) have changed their preferences and purchasing behavior for brands like McDonald's in the aftermath of the 7th October attack and BDS movement.
4. Competitive landscape: Assess how the competitive dynamics have shifted, with consumers potentially favoring local or regional brands over multinational corporations like McDonald's in response to the 7th October attack and BDS movement.
5. Regulatory and policy changes: Identify any new laws, regulations, or government policies that may have impacted consumer preferences and the operating environment for brands like McDonald's following the 7th October attack and BDS movement.
6. Media and social influence: Examine how the media coverage and social media discourse around the 7th October attack and BDS movement have influenced consumer perceptions and behaviors towards brands like McDonald's.
By analyzing these key variables, researchers can gain a comprehensive understanding of the changes in consumer preferences and the BDS movement's impact on brands like McDonald's in the post-7th October attack environment.
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"Creative and Sustainable Initiatives to Combat Food Waste at the Consumption Stage"
This Special Issue on combatting food waste through responsible consumption aims to gather the latest results of the innovative research in this field. In particular, it seeks to investigate the complex relationship between consumer behavior and the reduction of food waste, highlighting the role of consumers in promoting more responsible consumption patterns.
Studies on innovative and effective educational and communication initiatives, technological innovations, policy interventions and collaborative efforts of members of the food supply chain are very welcome. Research that analyzes the reduction of food waste at the consumption stage, through the application of artificial intelligence methodologies, challenges and games, is also encouraged.
With its multidisciplinary perspective, this Special Issue aims to offer practical knowledge to the policymakers and researchers interested in creating solutions to the problem of food waste in the form of strategies that make consumers change their perception of the value of food, so that more responsible behavior is stimulated.
I encourage you to participate in this Sustainability - Special Issue before December 31, 2024.
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I have always felt that food waste should be curbed at the cooking stage.
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As Business administration marketing is a dynamic field constantly adapting to new technologies and consumer behaviors...
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The latest issues in the field of business administration marketing are the COMTEMPORARY issues that have to do with innovation and adaptation
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Dear all,
We are organizing a conference on technology and consumer behavior in Turku, Finland. The conference is free of charge for everyone: https://www.abo.fi/en/event/mos-2024-technology-consumer-behavior-conference/
Could you please suggest any ideas on how we could better promote it?
Regards,
Ilia
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Thank you all! Much appreciated!
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Dear users, Our team is conducting a study on consumer baskets in different countries. We would appreciate your help in providing information about typical products, other expenses, and other aspects of consumer behavior in your country. Thank you for your participation in this study!
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You can check the CPI and Basket Effect in Sweden (January 2024) on the official cite of Statistics Sweden. The Basket Effect is in Swedish, but there is even an information 2017-2024.
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Greetings everyone,
I am a first year PhD researcher in marketing, my theme revolves around digital marketing and consumer behavior and I am struggling to find, despite my readings, an interesting gap in the subject in order to work on it.
I would like to have your suggestions and tips in order to find an appropriate and interesting research gap !
Thanks in advance !
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This might be a good starting point for you - Towards a theoretical framework for augmented reality marketing: A means-end chain perspective on retailing - link -
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Introduce
The discussion around Environmental, Social and Governance (ESG) criteria and corporate sustainability has gained significant momentum in recent years, largely driven by societal expectations. is evolving in relation to new production and consumption models (Nishitani et al., 2021). Until the mid-1990s, according to Clarkson (1995), the focus of corporate success was primarily on meeting the needs of a single stakeholder, namely shareholders. However, as time has passed and the overall picture has changed, especially influenced by public policy changes, this perspective has undergone transformations. Gradually, other stakeholders have put pressure on companies, leading to the integration of corporate sustainability into the strategic management of organizations, leading them to practice ESG criteria (Wang et al. ., 2018).
Corporate sustainability performance refers to a company's ability to operate in a way that maintains ecological integrity, social welfare, and sound governance principles, while also creating value for shareholders. (Ahmad et al., 2023; Luque-Khilchez et al., 2023). It includes the effective management of environmental resources, the promotion of positive social relationships, and the maintenance of high standards of ethical behavior (Bellandi, 2023). Assessing corporate sustainability performance requires evaluating both qualitative and quantitative indicators, examining various aspects such as environmental management, social responsibility and corporate governance (Sandberg et al. al., 2022).
ESG criteria are used to evaluate corporate sustainability and the ethical performance of companies and investments (Arora and Sharma, 2022). They are applied by corporations to monitor and control the impact of business activities on the internal and external environment (Viranda et al., 2020). They mainly include: (i) information collection; (ii) develop solutions; (iii) handle ESG issues in compliance with standards; (iv) conduct training; and (v) provide good communication (Boiral, 2002; Montabon et al., 2007; Merli and Preziosi, 2018). ESG criteria include prevention and conservation performance indicators (Gond et al., 2012). Besides, it requires coordination between the environmental department and other departments within companies, and a balance between sustainable development goals and other corporate goals.
ESG criteria incorporate environmental, social and governance factors into investment and business decision-making, and involve conditions related to traditional financial metrics in their analysis investments or company valuation (Madden, 2022). These conditions may include metrics such as carbon emissions, water use, employee diversity, labor practices, board diversity, executive compensation, etc. Therefore, ESG criteria provide quantitative and qualitative information about a company's sustainability activities and their potential impact on different stakeholders (Khalil et al., 2022; Uyar and al., 2023).
ESG integration involves incorporating environmental, social and governance metrics into investment and business decision-making processes. Rather than treating ESG criteria separately from financial analysis, integration recognizes their materiality and combines them alongside traditional financial analysis. This integration can occur at different stages of the investment process, including portfolio construction, risk assessment, due diligence and ongoing monitoring. Integration aims to identify and manage risks and opportunities related to ESG criteria, ultimately seeking to enhance long-term investment performance and sustainability (Gebhardt et al., 2022; Harasheh and Provasi, 2023).
ESG criteria provide data and metrics to evaluate a company's sustainability and ethical performance, while integration involves incorporating these criteria into investment and decision-making processes. business to better understand and manage the potential impacts on corporate financial performance and sustainability (Alda, 2021; Sahoo and Kumar, 2022).
In this sense, the integration of ESG criteria has become a tool responsible for defining, planning, operating and implementing the actions of corporations aimed at prevention and protection of the environment, outside aspects of social responsibility and the quality of their operations (Barbosa et al., 2021).
Both from the perspective of the Sustainable Development Goals and corporate responses to changing consumer preferences, attention to corporate sustainability is becoming increasingly important (Boulhaga et al. ., 2022). When looking for a relationship between the implementation of ESG criteria and corporate sustainability, the literature presents a heterogeneous scenario. Some researchers support a positive relationship (Harymawan et al., 2022; Kim et al., 2022), and others have confirmed a negative relationship (Rajesh and Rajendran, 2020).
As in the case study of Lee and Isa (2022),
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Integrating Environmental, Social, and Governance (ESG) criteria into corporate strategy has a profound impact on sustainability performance. By considering ESG factors, companies align their operations with ethical, environmental, and social values, fostering long-term viability. Environmentally, adherence to sustainable practices reduces a firm's ecological footprint, mitigating environmental risks. Socially, companies embracing fair labor practices and diversity contribute positively to their reputation and stakeholder relations. Governance practices ensure transparent decision-making and ethical conduct, enhancing trust. Investors increasingly value ESG-conscious companies, attracting capital and fostering financial resilience. Overall, incorporating ESG criteria bolsters a company's resilience, reputation, and stakeholder relationships, positioning it for sustained success in a business landscape increasingly focused on responsible and sustainable practices.
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explain more on how culture will affect the consumer behavior, Brand perception, market expansion, messaging and communication, ethical considerations, and competitive advantage?. share references or citations if possible.
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Look at ma papers on national culture and its various impacts. There are a few.
The topic is definitely interesting and challenging. I will follow. Best wishes with your research. Mirna
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Hello,
I would like to pursue my PhD in marketing about the relation of AI and how it affects the consumer behavior & decision making. I would appreciate if you could suggest any topics.
Thanks,
Farnaz
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Manan Bhasin When you reprint content from AI as the answer to a question, you need to acknowledge that source, just as you would when you use a quote in any research context.
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my essay is about the mass amount of changes into the packaging design industry since the 1900s to now, and what factors are taken into consideration for changes to be made and what's included in those factors, such as technological changes and developments or consumer preferences and design trends. struggling wiht finding good research sources to help me formulate ideas and discussion points
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Packing design can be changed with the passage of time this may depends upon many factors, some of these factors are as follow:
Change in law and regulations
Marketing demand
Marketing trends
Client or customer requirements.
Change in law and regulations is mostly observed in Pharmaceutical manufacturing as labeling is very crucial in theses packings .
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In consumer behavior field, is self-extension measurable and stable? I am curious about whether there is a scale to measure self-extension, and whether it could be manipulated. Thank you!
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Self-extension is a concept in consumer behavior that refers to the extension of one's self-concept onto products or brands. It suggests that individuals tend to choose products or brands that reflect their identity or self-concept.
Self-extension is measurable in research using a variety of methods. One common approach is to use self-report measures, such as surveys or questionnaires, to assess the degree to which individuals associate themselves with particular products or brands. For example, researchers may ask participants to rate how much they agree with statements like "I see myself as someone who uses [Brand X]" or "Using [Product Y] is an important part of who I am."
Another approach is to use experimental methods to manipulate the degree to which a product or brand is associated with the self, and then observe the effects on consumer behavior. For example, researchers may manipulate the degree to which a product is personalized or customized to the individual, and then assess whether this increases the likelihood of purchase or positive evaluations.
In terms of stability, self-extension can be considered relatively stable over time in some cases. For individuals who have strong and stable self-concepts, their self-extensions are likely to be consistent over time. However, for individuals who have more fluid or malleable self-concepts, their self-extensions may be more variable over time.
However, while self-extension is a complex and multifaceted construct, it is measurable in research using various methods and can be relatively stable in some contexts.
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I have made a study in the area of mobile advertising and my manuscript has around 15,000 words. I am trying hard to concise the word length but it is affecting the quality of my paper. Please recommend any good journal which has an impact factor above 2.0 and accepts articles up to 15,000 words.
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15,000 is too long for most journals. You basically need to cut it down to under 10,000. Many journals have an automatic reject based on excess word count. Superbly good & informative papers can do it under 10,000 so work on cutting. Good luck with it!
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Hello everyone,
I am currently doing research on the impact of online reviews on consumer behavior. Unfortunately, statistics are not my strong point, and I have to test three hypotheses.
The hypotheses are as follows: H1: There is a connection between the level of reading online reviews and the formation of impulsive buying behavior in women.
H2: There is a relationship between the age of the respondents and susceptibility to the influence of online reviews when making a purchase decision.
H3: There is a relationship between respondents' income level and attitudes that online reviews strengthen the desire to buy.
Questions related to age, level of income and level of reading online reviews were set as ranks (e.g. 18-25 years; 26-35 years...; 1000-2000 Eur; 2001-3000 Eur; every day; once a week; once a month etc.), and the questions measuring attitudes and impulsive behavior were formed in the form of a Likert scale.
What statistical method should be used to test these hypotheses?
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Go with the test of association (chi-square test )
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I want to assess the impact of treatment (advertisement) on consumer behavior. What could be the most suitable experimental design here? Shall a single group pretest - posttest suffice?
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It’s premature to ask design questions before formulating your research questions and aims. Your research question(s) and aims should drive your efforts. This might shed some light on why: https://rdcu.be/c0iE6
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Dear Researchers.
I hope 2021 has been a good research year for you.
2022 is almost here.
Is anyone interested in collaborating on any of the broad topics below in 2022?
1. Consumer Behavior
2. Information and Communication technologies
3. Business Management
4. Marketing
5. Psychology
6. Health and Environment
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entrepreneurship emprendedorismo
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Dear experts in consumer behavior field,
I would like to request an hour of your time to interview you about the research I’m conducting into model presentation for luxury consumption of organic food. I’m completing my PHD's dissertation in marketing, and for qualitative part of it I would like to reference you as the experts in this field. I would be glad that you accept this interview and assist me in this research. It will be my pleasure to be informed of your views in this regard.
Sincerely yours, Sajedeh
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yes I m interested
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Dears, my study focuses on consumers behavior effect on financial wellness of the consumers. Towards that end I will use a financial well index data, the dependent variable, and a questionnaire, Likert Scale, for measuring the independent variable. What kind of statistics technique is appropriate? Thanks
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Thank you, sir
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I wrote a book review for a journal that no longer publishes book reviews. Any insights for helping me find another publication would be greatly appreciated! It is in the area of consumer behavior or consumer insights, if that helps to know. Thank you!
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You can try lambert academic publishing, germany
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I need to answer this question to evaluate and submit our work for research
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There are different kinds of reseach on how brand elements can influence consumer behaviour. Brand co,,unities, brand image, brand awareness, brand reoutation etc.
Maybe these research will help:
Bairrada, C.M., Coelho, A. and Lizanets, V. (2019), "The impact of brand personality on consumer behavior: the role of brand love", Journal of Fashion Marketing and Management, Vol. 23 No. 1, pp. 30-47. https://doi.org/10.1108/JFMM-07-2018-0091
Chu, S-C, Chen, H-T. Impact of consumers' corporate social responsibility-related activities in social media on brand attitude, electronic word-of-mouth intention, and purchase intention: A study of Chinese consumer behavior. J Consumer Behav. 2019; 18: 453– 462. https://doi.org/10.1002/cb.1784
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I want to publish a paper on consumer behavior based on this survey. So I want to be sure that there won't be any problems because of my translation. My English level is okay, but I thought maybe some specific steps would be required regarding the translation.
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Stephen Joy , back-translating, Good thought, I actually do that maybe whit out thinking of it this way with 2 persons.. But as a none native English, I "crossfire" it so to speak in language translating programs. First Swedish into English and back again from English to Swedish. (some tímes even over again) to check if the context remains or changes. It gives one a great input in nuances within the language. I.e., like differences in using therefore versus therefor or even there-fore.
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I am writing my master thesis on consumer, preferences and brand loyalty and its marketing strategies in Germany and India. It is a comparative study so i wanted some articles regarding the same.
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Use a database from your university, Google scholar, Emerald. By combining different searching words you will get a nice collection of articles.
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I want to pursue research in the field of consumer behavior with digital marketing involved in it.
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Hi Pradeep Baxla Below you will find a few ideas:
social media marketing (for example customers behaviour on facebook/Instagram/LinkedIn or in terms of paid ads),
which and/or how many distribution/communication channels (online/ofline) should an company use to influence customers behavior to optimize sales or profit?
how do customers react on 'endless' shelfs in online enviroments? How to present these 'endless' shelfs? when cutomers abort the purchase? How to influence this?
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In the second half of the twentieth century, new neoclassical trends dominated in the history of economic thought, partly referring to the foundations of classical economics.
However, at the end of the twentieth century and in recent years, various concepts that complement or partly undermine certain assumptions of neoclassical economics are developing dynamically.
These are primarily theories based on conducted studies on behavioral consumer behavior in consumer goods markets, investors and shareholders in the capital markets, entrepreneurs in the markets of capital goods, etc.
These various theories supported by the results of research are in the mainstream of behavioral economics.
However, despite the ongoing development of behavioral economics, neoclassical economics still dominates in academic textbooks dedicated to students of economics.
Neoclassical economics is based on the fundamental assumption that people make rational economic decisions.
Advocates of the neoclassical economics suggest that the theory of neoclassical economics correlates with the key assumptions of psychology regarding rational human behavior.
I agree with this correlation that irrational decisions only apply to situations in which people feel very strong emotions of both negative nature, such as anger, hostility, hatred or positive emotions associated with feeling of love, friendship or belonging to a given social group.
On the other hand, economic decisions are always made rationally according to classical and neoclassical economics.
However, in recent years, on the basis of the development of behavioral economics, there are more and more data and results of research carried out, that unfortunately there are many examples suggesting the irrationality of some economic decisions.
Often, consumers make unnecessary purchases based on an efficiently carried out advertising campaign for products or services.
Perhaps consumers are more and more often susceptible to the impact of effective advertising campaigns, in addition to traditional media, also in new online media, including on social media portals, where viral marketing is widely used.
Often in advertising campaigns, specific products and services are presented as unique, innovative or having such features as opposed to the substitutional offer of competition.
The message that is not always formulated in the advertising campaign is truthful, but some consumers may receive such a message as objective and this translates into an increase in the sale of a specific, effectively advertised assortment.
In addition, there are price promotional campaigns in large-format stores, which also stimulate consumer interest, increase sales.
Pricing promotional campaigns often also increase the purchase of unnecessary goods for consumers or proverbial buying.
A negative aspect of such buying is the subsequent discomfort of spending too much money on this type of shopping, despite the fact that the main activation factor was an effective price promotional campaign.
Often it happens that in the situation of this type of occasional purchases for stock some of the purchased products are thrown away, that is, they end up in the trash.
Especially often such situations happen, if consumers under the influence of emotional susceptibility to marketing content used in an advertising campaign make purchases of food products with a short shelf-life date.
These are typical situations indicating the unnecessary purchases of unnecessary products by consumers.
In such situations, the effectiveness of advertising campaigns can be analyzed in terms of the psychological impact on consumer emotions, so this is the subject matter of the issue described as behavioral economics.
According to classical and neoclassical economics, consumers rarely change their preferences, and if they change it is a very slow process, difficult to diagnose in a short time.
In addition, according to the trend of neoclassical economics, citizens, households and business entities maximize their own profits in the conditions of competitive market structures.
However, the results of experiments and conducted research in the field of behavioral economics have already questioned the fundamental assumptions on which the theory of choice in the neo-classical economy is based.
Why is it so that people do not always make rational economic decisions?
The answer to this is given by behavioral economics, which deals with cognitive errors affecting people's decisions.
These decisions are not always rational and because they concern many shopping situations not always needed products, so they are also of significance for the domestic or even global economy.
The global significance of these not always rational economic decisions arises when the effects of these decisions are analyzed in the context of economic globalization processes.
In addition, the results of research in the field of behavioral economics indicate that consumer preferences may change depending on the context, ie the specificity of a particular situation in which decisions are made.
In addition to the study of consumer behavior on the basis of behavioral economics, there are behaviors of, for example, investors on capital markets who also often do not have full information about the issuer of securities buy or sell shares, bonds and other instruments listed on securities markets under the influence of partly emotions and not just rationally made decisions.
Emotion, which often accompanies decision making about purchasing or selling securities, may have positive acceptance of high risk levels in good times in different markets and as a result of the so-called "sheep's rush", which boils down to buying, because it was previously bought by a friend and neighbor, and earned it.
There may also be irrational decisions on the sale of securities in a situation where it later turns out to be a short-term panic on the capital market.
In the light of the above examples, irrational economic decisions made by citizens and economic entities often conditioned by the psychological factor of positive or negative emotions are more and more numerous.
This raises the question why more and more in recent years we will be able to provide these examples confirming the validity of the development of research in the field of behavioral economics.
Is it because in recent years more and more economists are growing up and seeing research in the field of behavioral economics?
Or rather because in the deregulated financial markets market instability situations are more frequent, markets tend to lose their market equilibrium, financial crises occur more frequently, and the scale of undervaluation and the more revalue of market valuations of certain assets can be more and more pronounced on stock exchanges.
Analogously, the impact of more and more effective advertising campaigns on consumers, advertising campaigns also conducted on social media websites can increase the importance of occasional emotions in the context of decisions to buy specific products or services.
In view of the above, the current question is: Do consumers always make rational consumer decisions when purchasing economic goods?
Please reply, I invite everyone to the discussion,
Thank you very much,
Best wishes,
Dariusz Prokopowicz
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Silvia Sarti, Francesco Testa, and I recently examined consumers' pro-sustainability purchases to assess which proportion of the market was motivated to purchase based on intrinsic (collectivist) sustainability motivations as opposed to individualistic sustainability motivations. The findings are relevant to this discussion, even if definitions of consumer rationality are slippery:
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I am stuck at a point where I have the theme of an essay but do not know how can I prove that there exists a change in consumer behaviour after the adoption of IP assets.
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I agree @dhani, IPR leads to trust by consumers. Now CII body is considering a training module for MSME . Additional , IPR assets can be collateral for MSME in new schemes. Hope this helps
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Are the big brands making a comeback or is the importance of private labels being reinforced? The pandemic has strengthened large brands that have adopted ad hoc communication and advertising strategies. According to the concultora McKinsey, large companies have increased their market share by 1% during the past 2020 and a greater increase is expected throughout this 2021. However, during the confinement a willingness of people to subordinate has also been detected the choice based on the brand to the availability of the product, which has been a new opportunity for private labels.
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The growing importance of own brands is a result, among other things, of the growing interest in healthy food. More time means more opportunities to look for healthy solutions. Consumers are becoming more aware. Organic food, but also home production, is also in fashion.
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The current study Digital Marketing in Indian and its Impact on Consumer behavior in post and Pre-covid-19 in Agra a district of the state utttar pradesh India has to be taken up . How should I go about determining the sample size for the study please suggest the way forward.
Your help will be greatly appreciated.
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First, You need to consider a lot of methodological factors in line with your study. but I highly recommend the Krejcie and Morgan sampling table.
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Dear Collegues,
I am looking for consumer behavior models that explain how food choices are made, what factors influence the decision making process. However I know the "classics" (Pilgrim, Stepherd, Grunert, Ajzen, DONE framework), but haven't met any that also includes consciousness from some viewpoint. Can you propose any food purchase decision making models, frameworks that also includes any forms of consciousness?
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Your research work is great, all the best. Éva Pólya
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I was part of the DRC meeting for research scholars pursuing their Ph.D. program where the agenda was to finalize the topics. It was surprising to note that the topics selected by most of the scholars were not making any sense. For example, a few of the approved topics by the respective guides were as under:
1. Study of consumer behavior during a pandemic.
2. Study of buying behavior of Gen Z
3. Study of Micro-Finance in Uttar Pradesh and many more
So I decided to conduct a small survey for these aspirants and was surprised to find that more than 50% of the aspirant selected a particular topic for the ease of availability of earlier dissertations on the same topic. This made me think that if the Ph.D. guides are not going to be vigilant then the quality of research is going to be adversely affected.
Looking for your thoughts on this concerning issue
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Judging on a research quality needs specific standards and benchmarks. SO, it is very important to check the parameters that you are using to decide on any research quality. The research focus depends on several environmental and contextual factors as well. And that makes more logic for international marketing theories. Therefore, what is important in a specific context might not be the same in another one. Also, the Covid-19 Pandemic has changed the globe including business schools and how business research should be done.
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Can you suggest any topic related to Big Data + Data Mining + Association Rule Mining + Predicting Consumer Behaviors
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I found several hits when I type this into search engines, but likely you found not all the keywords were found simultaneously?
I could suggest one article to consider if only for your literature review as it covers a lot,
Strang, K. D., & Sun, Z. (2017). Scholarly big data body of knowledge: What is the status of privacy and security? Annals of Data Science, 4(1), 1-17. http://dx.doi.org/10.1007/s40745-40016-40096-40746.
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Hello RG people , i'm actually working on my thesis and the question that i'm tackeling is :
How marketers use psychological practices to influence consumer behaviors ?
i already made an analysis of 16 research papers on the subject , some practices such as scarcity , loss aversion , the use of color and scent and the endowment effect , but right now i need to write an introduction and synthesis to all of that and i don't know where to start so if anyone can suggest some researchs done in this area or books , i would highly appreciate it !
#marketing
#consumerbehavior
#psycologyandmarketing
#influenceconsumers
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Hello Wissal Walkas,
Thanks for your interesting question. You may add below articles to your literature review so that you have a broad range of references for a well informed synthesis of the variables you are investigating for your thesis.
Article by Vainikka (2015)
Article by Szymkowiak et al. (2020)
Article by Bentall et al. (2021)
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I'm searching for a research partner for a study - joint research work in the area of "consumer behavior/ changes/ insights during this Pandemic" , How pandemic affects the Consumer behavior / or Brands...
Is there any interested partner?
Seeking to do as a cross-country study
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I would like to work too.
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Please which scales are suitable for measuring the relationship between COVID-19 and consumer behavior? I will also like to know it should be better to compare participants in two diffferent countries or use a sample from just one country
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It happens that consumers accept a limited range of information regarding, for example, production technologies for purchased products and purchase products and consumer services in incomplete information on the production technology of a specific product range.
Why do consumers, when shopping for specific products and services often accept a limited range of information regarding, for example, production technology and composition in terms of the raw materials used?
Have consumers become used to the fact that in many markets there is no full, perfect competition?
Perhaps the information resources of the Internet, the processing of data downloaded from the Internet in the Big Data database systems technology will increase the level of consumer knowledge about particular products and services. As a result, consumer product and service markets would become more transparent and consumer-friendly.
In view of the above, the current question is: Will developing markets in the e-commerce formula increase the level of competitiveness due to the greater popularity of consumer information?
Please, answer, comments. I invite you to the discussion.
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During the SARS-CoV-2 (Covid-19) coronavirus pandemic, the development of e-commerce markets accelerated.
Regards,
Dariusz Prokopowicz
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I propose an analysis of changes in behavioral behavior of consumers, business entities and other participants of individual markets, which can be observed on the basis of the analysis of entries, comments, posts, etc. typed by users of social media portals.
These studies are carried out as part of the sentiment analysis on data downloaded from the Internet and collected in Big Data database systems.
What is more interesting is the Business Intelligence type of analysis carried out in business entities using specialized software. The development of analytical platforms operating in the Business Intelligence formula automates and objectivises economic, financial and technical-economic analyzes regarding the functioning of business entities.
Please, answer, comments. I invite you to the discussion.
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The SARS-CoV-2 (Covid-19) coronavirus pandemic has changed the behavior of consumers who shop online more and more frequently.
Regards,
Dariusz Prokopowicz
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Hello dears
I need a questionnaire for these variables pls
social media, consumer satisfaction, brand awareness, AIDA Model
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I am studying whether the sharing economy can affect consumers' purchasing intentions, and the social impact of the unclear property rights of the sharing economy. I hope to find some relevant literature.
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You could freely download my publications on consumption , economics, and management :
Nassè, T. B., Ouédraogo, A., Takougang, S.A.M., Zidouemba, E. (2020). Equity and customer satisfaction in relation to product quality: an evidence from three private companies in Burkina Faso.International Journal of Management & Entrepreneurship Research, 2(5), 344-352. https://doi.org/10.51594/ijmer.v2i5.172
Nassè, T. B. (2019). Internal equity and customer relationship management in developing countries: A quantitative and a comparative study of three private companies in Burkina Faso. African Journal of Business Management, 13 (1), 37-47.
Nassè, T. B. (2020). Religious beliefs, consumption and inter-religious differences and similarities: is syncretism in consumption a new religious dynamics? International Journal of Management & Entrepreneurship Research, 2(2) 59-73.
Nassè, T. B., Ouédraogo, A., & Sall, F. D. (2019). Religiosity and consumer behavior in developing countries: An exploratory study on Muslims in the context of Burkina Faso. African Journal of Business Management, 13(4), 116-127.
Nassè, T. B. (2014). Internal equity as a factor of companies' economic profitability.Saarbrücken, SA: Lambert Academic Publishing.
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I am interested in studies that combine the business concepts of circular economy and consumer behavior in biofuel markets. I also look forward to meeting relevant researchers.
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Dear Natalya
I have started a working on the project which attempted to understand factors that lead to consumer acceptance and adaptation of bio-fuel. You are welcome if we can explore any synergies on the project.
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Hi folks. I am going to write a master thesis this term. My master's program is on Business & Marketing. I would like to have your ideas on this issue. I was thinking of game publisher branding. I did my research, but there was not much to dig in. What would be interesting to dig into in this topic? I would appreciate it if you could come up with ideas related to customer satisfaction, consumer behavior, or branding :)
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In the last year there's been a surge in e-sports consumption, including some major players as newcomers (F1). You could look at how the COVID pandemic has changed the way people consume games (including Twitch), meaning we no longer just "play" but also share them and see competitions.
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As background, in my model, my independent variable is visual clutter which has two conditions (higher visual clutter/ low visual clutter) and the conditions measure the amount of visual clutter in an Augmented reality sports setting depicted through illustrations. Within these two conditions, the sport type, basketball and soccer (2 created AR sports illustrations per conditions) are statistically different through analysis of a paired- samples t-test. They differ with regards to the dependent variable: consumer satisfaction.
I am running process by Hayes in SPSS, how can I include sport type as a covariate for the analysis? I am supposed to create a dummy variable but I don,t know how to do that as both are continuous variables and constituents of the dependent variable (Consumer satisfaction for both sports grouped together).
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How have the researchers measured changes in consumer behavior due to social/technological/economic changes?
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Tech- influenced by telecommunication devices, social media, AI, cloud computing. Influenced by UGC
Social- through social media they are more likely to consume more, 30% higher than traditional media as consumers are empowered. Power of e-WOM
Economic- employment, wages, prices/inflation, interest rates, and consumer confidence.
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I am currently working on an article on the influence of religious beliefs on consumer behavior. Can you tell me some reliable studies on this topic? Maybe you know some general study on factors influencing consumer decisions?
I will be very grateful for your help
Richard
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Hi Richard, this article offers a well-conceived framework:
Mathras, D., Cohen, A. B., Mandel, N., & Mick, D. G. (2016). The effects of religion on consumer behavior: A conceptual framework and research agenda. Journal of Consumer Psychology, 26(2), 298–311. https://doi.org/10.1016/j.jcps.2015.08.001
Best wishes,
Michael
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I am looking for research on how consumers perceive the shift from traditional automotive fuels to biofuels, analyzing consumer behavior and the role of marketing in promoting alternative fuels. Perhaps someone is marketing in a cyclical economy. I would be grateful for any information.
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I don't have references for you, but I think you could look at any switching studies. Fuel is the ultimate fungible good, where brands are less important than price. In addition, most fuel buying locations are fairly close together, so buyers can easily compare the offerings, including prices. I would guess that alternative fuels will fit as another offering that competes with the other fuels.
I would guess that people won't actually switch, but will buy alternative fuels sometimes, while they go on buying what they usually buy. Good luck.
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The most common consumer behavior theories include personality and motivation theories.
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Hello,
Consumer behavior models can be divided into three main groups.
The first group is content and process models.
The second group is the models that emphasize the factors affecting consumer behavior and the
third group is the models that describe the information processing process. There are three research perspectives on consumer behavior.
These three views are:
Decision-making perspective Experimental perspective Behavioral Impact Perspective
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The COVID-19 pandemic has disrupted consumers' buying habits. With lockdown and social distancing, consumers’ alternatives are restricted and shopping experience is shifting.
In addition to: Hoarding, Improvisation and Embracing Digital Technology, what are the other changes in consumers' bahavior that could be observed during this pandemic context?
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Food and non-alcoholic drinks will be a key consumer spending priority area in Iran in 2020 as consumer purchasing patterns shift in response to the spread of Covid-19 in the country. While movement restrictions are being eased and non-essential retail is permitted to reopen we expect consumers to avoid public areas out of fear of contracting the virus. Iran's macroeconomicand geopolitical challenges are likely to persist post-Covid-19 and we expect consumers to remain cautious, allocating their spending to staples such as bread, rice and cereals and in-expensive non-alcoholic drinks.
Iran Food & Drink Q4 2020. https://www.marketresearch.com/
In addition, It is highly unlikely that people can contract COVID-19 from food or food packaging.
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In fact, the phenomenology of the brand crisis phenomenon and The antecedents of the brand crisis and study investigates changes in consumer behavior directly after a
food scandal and study takes a follow‐up investigation on consumer reactions
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Hi, Thanks for your suggestion, I also read this article. I think that in this case, resistance or sanctions are Consumer reaction. Certainly, culture has significant role.
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Need suggestions for topic selection in the context of Green Marketing and consumer behaviour.
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Use mediator or moderator in your study. it will give you a new model and a research topic.
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Hi fellow researchers,
As part of my master's degree I'm performing a stated choice experiment about the most effective communication of sustainability initiatives for steering consumers preference for a product. Since the full set consists of 480 choice sets, I am using a fractional factorial design. Since my university doesn't provide us with any budget, I was wondering if there is any free or affordable software to help me create the factorial design or any software which helps with the process of performing this experiment.
All tools and tips are welcome.
Thanks in advance.
Kind regards,
Michael
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Hi Michael,
not sure which software you are using for analysing your data, but data analysis software such as Stata is also capable of doing a fractional factorial design:
However, Ngene is tailored to survey design for discrete choice experiments and might allow you to explore a few more design options. If I were you, I would ask around in your department is there is an Ngene license available. There should be a researcher with a licence to help you out.
Cheers,
Chris
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Hi, I am going to start my PhD Dissertation and I am interested to explore Brand Authenticity in Consumer Behavior perspective. It would be great if someone suggest me any good idea. Thanks a lot
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Thank you Azar Kaffashpoor
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In these exceptional circumstances where people are forced to stay at home, certain consumption habits have probably been changed, perhaps others have appeared. There are propably some new research avenues...Any ideas?
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Interesting Azar Kaffashpoor
Demarketing is what is required at the moment for some companies. They are unable to supply the product which is creating a need that they cannot fulfill.
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Currently researching the literature for drafting the topic.
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... This study aims to show the impact of the logistics management on customer satisfaction in small and mid-sized Algerian industrial companies, by interviewing the companies managers and everybody in charge of the logistic process, the interview questions will be based on some literature review issues. ...
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Respected all,
I am a student currently working on a side research paper in the area of consumer behavior. I would appreciate it if someone recommends me the list of average ranked journals having minimal or no fee with a high acceptability rate.
Thank you.
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Ahsan Siraj I recommended this jornal
https://cy I recommended this journal
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The Higher Education Commission of Pakistan has taken a much commendable step towards clearing the confusions in terms of research papers accepted for induction, promotion and other academic-related purposes in Pakistan. According to this system, reputed Scopus Indexed Journals are Indexed in Y category (except some low-quality Journal), whereas Journal with both SCOPUS and ESCI indexing are kept under the X category, along with some journals with decent impact factor (e.g Journal of Consumer Behavior). However other high impact factor journals are categorized in W category. Moreover only ESCI (WOS) indexed Journals are excluded from this system yet.
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Thank you very much for sharing this informative report...
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Hello. I'm investigating how personal values are correlated with consumer behavior and need help yet again.
Thank you so much
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Kindly chk following...
Rahman, I., & Reynolds, D. (2019). The influence of values and attitudes on green consumer behavior: A conceptual model of green hotel patronage. International Journal of Hospitality & Tourism Administration, 20(1), 47-74.
Le, T. D., & Kieu, T. A. (2019). Ethically minded consumer behaviour in Vietnam: An analysis of cultural values, personal values, attitudinal factors and demographics. Asia Pacific Journal of Marketing and Logistics, 31(3), 609-626.
Chicago
Lee, H. J., & Lyu, J. (2016). Personal values as determinants of intentions to use self-service technology in retailing. Computers in Human Behavior, 60, 322-332.
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I conduct a research study related to the students loyalty and students satisfaction within the higher education sector in Sri Lanka. So in this discussion I expect your comments and ideas about factors affecting on students loyalty towards their higher educational institutions.
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1. Is it a cross-sectional or longitudinal study?
2. What is your operational definition of loyalty
3. What are the indicators of loyalty?
4. Are you taking a standard questionnaire to measure loyalty among students or designing on your own?
5. How you have identified students for data collection? Are you controlling gender/ age/program enrolled?
6. What is the main objectives of research?
I hope this shall help you to refine your research ideas.
Regards
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I base myself on the proposal of a development of tourism on a human scale (Max-Neef, 2010), in which the dimensions of being, being, doing and having, bring together human needs. Thus, hypothetically, it can be seen that the relationship between happiness and the production processes in tourism, especially those that tend to generate greater value - for satisfaction - to the consumer, must contemplate the effective participation of both the producer and the consumer. Happiness is fixed in the production processes that provide the proximity between the desire to be, to be, to do - of the producer and the consumer - and to have - in this case, would fit only the consumer.
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Thanks, Paris Tsartas !
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I will study consumer behavior and spending patterns of Millenials. My study aims to answer research questions like:
What product categories are purchased online?
What product categories are purchased offline?
What product attributes are crucial while making a decision about a purchase?
etc
The data will be gathered through surveys with close-ended questions.
So, what statistical techniques should I use to answer the research questions?
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If you use likert scale or nominal likert you can use SPSS and statistical analyses( factor, clustering etc.)
If every answers arent measured by scale you should use qualitative methods such as coding or content analyse
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I've planned to use google form service to conduct a survey on consumers preferance, behaviour or attitudes. Is it feasible to collect primary data through google form. What will be the acceptance level in methodology of scientific research? If i will use google form then can i mention the google form in methodology? What will be the acceptance level. Need experts suggestions.
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Agree with Marcos Francisco dos Santos, and will recommend to install formLimiter plug-in...
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Hello!
Please, can you give me any suggestion regarding this topic for PhD thesis: Investigating the effect of Social Media Marketing of e-retailing companies on consumer behavior with reference to Millennials and Generation Z.
Do you think it is very specific or I can pursue further with this?
Thanks in advance!
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It could also be: Social Media Marketing application of e-commerce companies and their effect on consumer behavior with reference to Millennials and Generation Z.
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Social media research is gaining ground , so is the search for theories other than spawned by old media research in terms of media control, technology, audiences and effects on audiences. The same for data-sets to measure effects, emotions, consumer behavior and hybrid warfare.
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Please check the following article with the 4 philosophical foundations for social media:
"Theories of Social Media: Philosophical Foundations"
available at:
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Hi'
Any theoretical frameworks on social media and consumer behavior? I'm writing a paper on how millennials consumerism get affected by social media influencers on Instagram, youtube etc.
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Hi!
I would recommend reaching out to dr Crystal Abidin. She recently completed a study of the nordic influencer industry. https://www.youtube.com/watch?v=zVDg1cKyi34
BR,
Patrik
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Usually quantitative research involves a lot more use of statistical tests but for analyzing consumer behavior and relevance of pivotal factors based on purchase decision, what are the ways a researcher can adopt to strengthen his research findings in qualitative research?
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Christopher McLaughlin , thanks for your time to answer. Yes/No coding is for only a limited set of questions, can you elaborate on answers involving multiple variables and factors. Also some questions cannot be coded as per Likert Scale. So their answers are 4 to 5 multiple options (for each question related to purchase decision) from which customers have to select.
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The strategy of product packaging used several times has extra fixed cost and it is more price sensitive. The consumers have extra expense but it's refundable as a deposit , so that the fraction of extra cost can be return back to the consumers. Returnable packaging can achieve the best financial and environmental performance only with consumers behavior or price sensitivity. Thus, the game depends mostly on the consumer's willingness to send back and pay more for expensive packaging with the refundable deposit.
The aim of this game theory is to offer a suitable framework for the low carbon strategy in the processes of packaging planning via a product returnable package.
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Paul: In the United States, some states have a "Beverage Container Deposit Law".
"...When a retailer (store) buys beverages from a distributor, a deposit is paid to the distributor for each container (bottle or can) purchased. The consumer pays the deposit (fee) to the retailer when buying the beverage, and receives a refund when the empty container is returned to a supermarket... The distributor then reimburses the retailer (store) the deposit amount for each container, plus an additional handling fee.."
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Dear all,
i am on the hunt for consumer behavior constructs such as loyalty, satisfaction, involvement, engagement, impulsive buying or experience
I appreciate any further suggestion for a construct in the field of consumer behavior!
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Paul: Check out my research article related to consumer rationality on Researchgate:
"Behavioral Insights Reveal a Consumer of Mixed Rationality"
by Paul Stock, Jordan W. Ochel and Eileen M. Stock
Jordan Ochel was a student of mine who couldn't accept the common assumption in Economics that 'consumers act rationally'. So, we did some research together on this topic. The results are very interesting.
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Which behavioral theory i should consider while studying purchase behavior of consumers?please guide in this regard
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Obsessive Compulsive Disorder (OCD) has much to do with hoarding or buying unnecessary thing to compensate or control anxiety.
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I need you help Can I get Contemporary Marketing Book?
the book details is :
Contemporary Marketing And Consumer Behavior An
Anthropological Sourcebook
by John F. Sherry 1996
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Try this: Marketing theory evidence practice, 2nd edition, Byron Sharp with contributions from lots of other people.
The book is research-based, and the theory contained in it is explanatory. It starts by making consumer behaviour the basis for marketing. It's practical and down to earth, and written in a way that's easy to understand. Good luck
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The biggest impact on consumer spending, consumer purchases, market behavioral behavior of consumers purchasing technological products generate, inspire through advertising campaigns, public relations, sponsored articles, etc. technology companies that these technological products produce and create new standards, develop new technologies, shape new tastes, preferences, interests, fashion of consumers.
Large corporations that dominate on specific technological markets, corporations allocate a significant part of their financial surpluses for development purposes, including the creation of new technologies, new types of technology products, new technology standards and allocate large financial resources to advertising campaigns to inform consumers about new types of products, gadgets technological and thus influencing, shaping consumer preferences.
Do you agree with my opinion on this matter?
In view of the above, I am asking you the following question:
What is the impact of technology companies that produce technology products on consumer purchasing preferences?
Please reply
I invite you to the discussion
Best wishes
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An increasingly automatic consumption that demands greater speed in the management of the entire purchasing process, an onmicanal consumer who makes his purchases on-line, off-line and click & collect (online purchase and pick up in store), with greater purchasing power due to disintermediation and greater information through direct channels such as mobile applications, are some of the changes or trends in consumption.
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I am currently working on a project regarding to the differences in consumer behavior of the Y and Z generation, and I would like to hear the opinion of other researchers. Thanks!
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Dear Fazlul Hoque , thank you very much for your answer. I completely agree with you. There are many differences regarding to information search, use of technology, relationship with brands, career path etc.
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Need more details.
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There are few important factors that contribute to consumer's preference of one brand over the others. They are:
Availability of Quality parameters expected by consumers in higher measure than the other brands
Closer the Consumer's self image with the brand image the more the consumer will prefer that brand over others
Consumers prefer the brand that best satisfy consumer needs
Physical evidence for service brands and services provided before during after purchase of a brand also contribute to the preference of one brand over the others
Consumers prefer the brand that enhance the self image of the consumer
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Multidisciplinary study are the need of the hour. Can we do a multidisciplinary study on consumer behavior (Management) and Artificial Intelligence (Computer Science)?? If yes than what may be the title?
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Yes. You can do this. In fact, it may a good area of research if it be properly handled.
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I am developing a research to understand consumer behavior in electronic gaming market (mobile games, pc, console, online games, etc.).
I am looking for theoretical background and similar researches developed in another countries.
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Look a paper by Ha et al. (2007) "determinant of adoption of mobile games under mobile broadband wireless access environment". This paper may be useful in this regard.
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Dear colleagues,
I am desperately looking for a concept that would describe a "global consumption satiation". I could find the concept of satiation, related to one product attribute (see Mc Alister, JCR, 1982 for ex.). But I am looking for something more global that would describe - at the individual level - the feeling/perception of having consumed enough... or not... Like having reached - according to the old Maslow's approach - a certain level of satisfaction/accomplishment?... because of having experienced cars, houses, holidays, clothes... of one's dream...
Could you help me?
Thanks a lot.
SG
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My dear friend,
My new book has published. It is about design
as you are in this field i hope you will like it
Please read it and share it with everyone. It is talking about prosumer also for the first time in this book we talk about magic and its power in product design. It is talking also about future of consumers .I request you put the link of book on your page and your school website for your students.
Name: Everyone Is a Designer
Author: Mohsen Jaafarnia
Publisher: MJ
Ghochan, 2017
In Persian, Chinese and English
Topic: Industrial Design
Jaafarnia, Mohsen (2017). Everyone Is Designer. Ghochan, Iran : MJ Publication. ISBN: 978-600-04-7870-4
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Why do consumers, when shopping for specific products and services often accept a limited range of information regarding, for example, production technology and composition in terms of the raw materials used?
Have consumers become used to the fact that in many markets there is no full, perfect competition? Perhaps the information resources of the Internet, the processing of data downloaded from the Internet in the Big Data database systems technology will increase the level of consumer knowledge about particular products and services.
As a result, consumer product and service markets would become more transparent and consumer-friendly.
In view of the above, the current questions is: Why do consumers, when shopping for specific products and services often accept a limited scope of information regarding, for example, production technology and composition in terms of the raw materials used?
Will the development of marketing in new online media or digital media change? Will emerging markets in the e-commerce formula increase the level of competitiveness due to the increased availability of consumer information?
Please, answer, comments. I invite you to the discussion.
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Consumers are not from technical field.so they want that the product should satisfy their needs , rest is not their business
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Hi,
I am trying to find if any consumer behavior study/work has attempted to segment consumers based on EMCB scale - ref: Ethically minded consumer behavior: Scale review, development, and validation. ( Lynn Sudbury-Rileya, Florian Kohlbacher)
Please let me know if you have come across any such work.
Regards,
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Please read the question before responding. Appritiate it. Thanks
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Preparing a research paper in consumer satisfaction of selected service providers in Coimbatore, kindly suggest which statistical tools to be applied?
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Nowadays, the interest is growing in PLS-SEM methodology (Smart-PLS) ...
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that's my final assignment
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Technological growth and development has changed the marketing concept and definition. But it is produnt to analyze the class of customer attracted toward online purchase. Society is divided in Urbun, sub urbun and village area in India. Online shoping is preffered by urban base who have technological knowledge and online banking excess. Those who prefer online shopping are working class, upper class and welloff people. They prefer to avoid going to the showrooms and waste time. They prefer online shopping of cloths, food, and other articles which are not costly. There is lack of trust, especially in case costly items. Even in electronic items most of he time people get some thing different what they paid for. Trust play the important role.
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kjj
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Hi Samuel,
Mann-Whitney test has no limitation for groups sizes, but difference in group sizes affects the power of your test. If only group sizes are different, then power is lower than when group sizes are balanced. The smaller the other group is, the larger difference is needed for a statistically significant test result. Power tends to decrease further, if also group variances differ.
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I am looking for literature on something link a consumer trait or a tendency of consumers to buy the more expensive option of something, such as the premium mobile phone contract with all inclusive, more storage for the phone (e.g. 128 GB instad of 64 GB) etc. 
Not necessarily because they need the additional service but rather because they (always) want to have the best product around for themselves (if it is not too expensive). They buy the product merely because it is available... 
The motivations behind this behavior could be risk avoidance, but how is the phenomenon called?
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Many of the individuals would not like to associate with the cheapest item in the market, because it is below their prestige to be seen with the cheapest product. Art the same they cannot afford a premium product they like. Thus they are willing to a little more for an enhanced/ or better brand product for satisfying their ego/ or we are superior to many others.
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This is for use in an African context.
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Thanks a lot Debra.
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Service quality and satisfaction have long been studied however from looking at this further while writing my dissertation I have found that there is a link between the quality of service and training what I want to know is there a direct link between training staff and customers satisfaction levels?
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In high contact services, indeed service quality can be enhanced through training (with a strong bias towards scope and intensity) particularly directed to front line staff. Because of the need to standardize services offered, many companies are finding ways of reducing the human-interface between customer and service provider (high contact) replacing it with machine contact enabled by technology (low contact). For example, self check in at airports reduces the contact between service provider and client thus enhancing the quality of service. This reduces the variability of the service as training across employees can not be made uniform....even after training,  human beings behave differently! Note that  service quality is primarily about narrowing the gap between customers' expectations and the actual performance. Staff should be trained to always strive to exceed customer expectations and thus project a high quality service through customer satisfaction. 
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I am trying to test the factors which influences consumers satisfaction in case of online shopping in Indian context. 
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For a comparison on customer satisfaction measures see: Jochen Wirtz and Meng Chung Lee (2003), “An Empirical Study on The Quality and Context-specific Applicability of Commonly Used Customer Satisfaction Measures,” Journal of Service Research, Vol. 5, No. 4, 345-355.
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I am in the process for a study of social media and its impact on enterprises
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Dear Rami,
I am attaching one pdf file which can help u in ur study.
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Can one measure customer satisfaction with several scales. So far so good. Then you can measure several dependent variables, e.g. word of mouth, loyalty, repurchase behavior etc.
Since one probably cannot measure the real customer satisfaction to 100% I would like to know which variable or construct or behavior (as a dependent variable following customer satisfaction) has a very plausible connection (or the closest/strongest link) to customer satisfaction so that I can compare this with the results for customer satisfaction. Thank your for your answers and inputs!
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Hi, Manfred:
Among others, most likely i believe word of mouth (as a variable/construct behavior!) perhaps has a very plausible connection (or the closest/strongest link) to customer satisfaction! Please take a look at the following recent research study:
In this study (Eisingerich, Auh, &  Merlo, 2014)  evidence has shown that satisfied customers do not necessarily buy more of a company’s products and services, thus spurring researchers to look for a missing link between customer satisfaction and purchase behavior!
The authors argued that the Word of mouth (WOM) has been advocated as the elusive missing link and as a key indicator of customer-firm relationship strength. Yet, WOM is only one type of customer voluntary performance (CVP). In this study, a second type of CVP, namely customer participation (i.e., customers’ willingness to provide the firm with constructive feedback and suggestions), is argued to be crucial to ensure that a satisfied customer repurchases.
The authors developed and tested a model that predicts that satisfied customers repurchase when they become productive resources through two spontaneous and cooperative customer behaviors: WOM and participation. The empirical findings support the predictions, thus complementing and extending previous research.
Finally the authors suggests that while WOM has been heralded as an important factor in firm growth, another factor that is at least equally if not more important to future sales is---customer participation!
  • Eisingerich, A. B., Auh, S., & Merlo, O. (2014). Acta Non Verba? The Role of Customer Participation and Word of Mouth in the Relationship Between Service Firms’ Customer Satisfaction and Sales Performance. Journal Of Service Research, 17(1), 40-53.
Hope this helps!
Nadeem
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For example, Tamil, or Punjabi.
National cultures have been found to affect the satisfaction formation process in many studies. However, most of the studies were conducted in countries having one dominant culture e.g. USA or European countries.
In a nation where there is no one dominant ethnic group, does ethnicity influence the satisfaction formation process?
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You can look at studies like 
1. Multi-culture consumer behaviour in the Abu Dhabi markets
2.Effect of Cultural Distance on Customer Service Satisfaction: A Theoretical Framework and Research Agenda
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Can someone suggests some measurement scale to measure perceived quality?
Basically I have a model which contains perceived quality, satisfaction and loyalty. In this paper I am more interested in satisfaction and loyalty parts, but I want also to test quality effect. The model would be tested in telecommunications scenario (consumers are using mobile services, internet services or television services from given enterprise). 
I am not sure I understand how to measure perceived quality.
I am aware only about SERVQUAL scale that measures service quality. I am not sure if it fits my needs.
I have concern about what it measures, as it seems that servqual is not capturing technical quality enough and the main focus is on service and not the overall process. Additionally it is very long (22 items). 
Can you suggest some other measurements?
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I still recommend using SERVQUAL for perceived quality. You can use different versions of SERVQUAL model, or as can be found in literature, you can develop a SERVQUAL version that exactly fits your needs. It does not have to be 22 items or 5 dimensions, you can apply the scoring method based on the dimensions and items you would derive. You can also check SERVPERF which only uses SERVQUAL Perception scores vs. (Perception-Expectataion) score.
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Please answer while considering the market and business environment of under developed and developing economies.
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and of course all acts, that regulate protection of consumers in EU countries [http://www.konsument.gov.pl/en/baza-wiedzy/przepisy/ochrona-konsumenta-w-ue.html] within the area of ECC-Net activities
I published one article about cosmetics - consumer protection as a result of work of the SCCS [available in link]
when You will publish your research about that topic??