July 2020
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263 Reads
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60 Citations
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Publications (1)
Citations (1)
... Our findings suggest that the effectiveness of a social role may depend heavily on the specific context and user demographics. Future research could leverage participatory techniques to co-design chatbots' personalities, visual appearances, and conversation flows with end-users, ensuring that the adopted social role resonates with the intended group [19]. Future designs could also incorporate user feedback to ensure the chatbot's social role resonates with the intended group. ...
- Citing Conference Paper
July 2020