February 2001
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206 Reads
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8 Citations
Impressions about the quality and reliability of products can depend as much on perceptions about brands and country of origin as on the evidence of hard data regarding performance and failure. This has implications for companies in developing countries that need to compete with importers. For established manufacturers in industrialised countries it also has implications for the value they can attach to their product and process technologies when globalising their production. This paper considers the issue of quality and reliability when technology is transferred between suppliers and acquirers in countries with different levels of development. It is based on a programme of research carried out in the machine tool industry in China. In carrying out the research empirical data were gathered from company case studies in the United Kingdom and China and questionnaire surveys were also undertaken of three groups of companies: UK manufacturers, Chinese manufacturers and Chinese users. The results show that all three groups recognise quality and reliability as being important and also support the premise that foreign technology based machine tools made in China carry a significant price premium over Chinese machines based on local technology. However, closer examination reveals a number of important differences concerning the perceptions and reality of quality and reliability between the groups.