December 2024
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18 Reads
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December 2024
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18 Reads
November 2024
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35 Reads
International Journal of Strategic Communication
November 2024
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21 Reads
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3 Citations
Public Relations Review
June 2024
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62 Reads
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1 Citation
International Journal of Business Communication
The goal of this study is to expand current knowledge on employee engagement in remote work by investigating the effect of dialogic communication on remote employee engagement. Drawing on dialogic theory and social exchange theory, the study tested a conceptual model that examines how organizational dialogic communication can enhance remote employees’ psychological need satisfaction for relatedness and organizational identification, ultimately leading to increased employee engagement. The study surveyed 527 full-time employees who work remotely in the United States, providing empirical evidence that contributes to the theoretical understanding of organizational communication and employee engagement in remote work environments.
June 2024
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26 Reads
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2 Citations
Journal of Communication Management
Purpose Even though remote work has been around for years and COVID-19 has rapidly increased its prevalence among organizations, research on remote employee engagement is limited. Informed by social exchange theory and social support theory, the purpose of the current study is to examine how internal listening, including both organizational and supervisory listening, influences remote employee engagement and the mediating role of remote employees perceived organizational supportiveness and affective organizational commitment. Design/methodology/approach Using survey as the research method, the study recruited full-time employees who fully work remotely in the United States of America. The data were collected in early December 2021, and a total of 527 complete and valid responses were used for data analysis. Structural equation modeling (SEM) was used to test the study hypotheses. Findings The results showed that both organizational and supervisory listening had an indirect effect on remote employee engagement by strengthening their perceived organizational support and affective organizational commitment. Both organizational listening and supervisory listening could make remote employees feel they are supported by the organization. However, only supervisory listening had a significant direct impact on remote employees' affective commitment to the organization. Originality/value This study is among the first that examines the importance of listening in motivating employee engagement in the context of remote work. The findings showcase the communication functions, from the aspect of organizational and leadership listening, in inspiring the remote workforce. Moreover, this study contributes to the understanding of listening as a pivotal force in driving employees' positive emotional and relational outcomes when they work remotely.
February 2024
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67 Reads
International Journal of Business Communication
Drawing insights from leadership, public relations, and communication literature, this study aimed to advance the theorization of leadership communication in disruptive crisis times. Specifically, leadership communication attributes of transparency, authenticity, empathy, and optimism (TAEO) were connected to a central internal communication outcome, employee trust. Through an online survey with 1,044 full-time employees working across diverse industry sectors in the U.S., this study also tested the potential mediators of feelings of uncertainty and psychological well-being. Structural equation modeling analysis results showed that CEO communication attributes of TAEO during the COVID-19 pandemic reduced employees’ feeling of uncertainty and enhanced their psychological well-being, which in turn, boosted employee trust toward the organization. Theoretical and practical implications are discussed.
December 2023
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311 Reads
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5 Citations
Corporate Communications An International Journal
Purpose This study is designed to bridge a gap in the existing leadership communication literature by delving into lesser-explored facets of the field. It particularly concentrates on investigating how the verbal aggressiveness of supervisors influences various aspects of the workplace, including workplace emotional culture, the quality of employee–organization relationships (EORs) and the prevalence of counterproductive work behaviors (CWB). Design/methodology/approach This study employed a quantitative research design to investigate the impact of supervisors' verbal aggressiveness on employee and organizational outcomes. The data were collected from 392 full-time employees across various organizations and industries in the USA using a self-report questionnaire. The researchers used structural equation modeling (SEM) to analyze the data and test hypotheses. Findings The findings of this study showed that supervisors' verbal aggressiveness had a significant positive association with negative emotional culture and employee CWB. However, it had no direct impact on employee–organization relationships. The effect of supervisor verbal aggressiveness on employee CWB was found to be mediated by a negative team-level emotional culture. Originality/value This study advances the literature on leadership communication by highlighting the detrimental influence of the dark side of leadership communication. More specifically, by identifying negative emotional culture and employee CWB as the direct outcomes of supervisor verbal aggressiveness, the authors add to the existing theoretical knowledge on verbal aggressiveness in the workplace. Additionally, this study provides empirical evidence of the impact of a negative emotional culture on eliciting employees' CWBs and diminishing relationship quality, adding to the body of knowledge on why managing emotional culture is crucial for organizations and workgroups.
July 2023
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192 Reads
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5 Citations
International Journal of Business Communication
Communicating an organizational vision with employees can be critical to help employees internalize the vision, which might in turn increase their willingness to get engaged with the work and subsequently achieve higher goals. The aim of this study is to examine whether and how CEO vision communication could influence employee engagement. This study also proposed employees’ perceptions of work meaningfulness and organizational identification as the potential underlying mechanism that mediates the relationship between CEO vision communication and employee engagement. An online survey was conducted with employees across various industries in the U.S.
June 2023
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146 Reads
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9 Citations
Journal of Public Relations Research
June 2023
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42 Reads
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9 Citations
Public Relations Review
... Serta penekanan pada komunikasi informal menunjukkan bahwa perusahaan menyadari pentingnya hubungan sosial dalam tim. Komunikasi informal dapat memperkuat rasa saling percaya dan kolaborasi di antara anggota tim, yang akan berkontribusi pada peningkatan motivasi dan produktivitas kerja (Men, 2024). ...
November 2024
Public Relations Review
... El análisis mostró que el volumen de comunicación sobre el propósito corporativo había aumentado considerablemente en los últimos años, sobre todo en lo que respectaba a las reseñas de Glassdoor. Además, afirmó que las empresas de las industrias de salud y farmacéutica, tecnología y venta minorista/mayorista son las más activas en la comunicación del propósito corporativo (Fitzsimmons et al., 2022a) En la opinión publicada en foros especializados y medios de nicho también han surgido voces que discrepan con el relato preponderante. Muchas de ellas señalan que esta vindicación constante del propósito es una moda hueca cercana al greenwashing, un abuso del término oportunista que generará una pérdida de credibilidad derivada de la inconsistencia entre el storytelling y el storydoing (Manfredi, 2021;Arribas, 2022). ...
March 2022
... Brandjacking is also associated with the unauthorized use of a brand by impersonators and fraudsters who take over campaigns and hashtags by pretending to be brand marketers (Siano et al., 2021). Brandjacks promoting fake corporate statements are especially harmful, as they can affect brand trust if they are perceived as credible (Chan-Olmsted & Qin, 2021). Some brandjacks utilize smear efforts to provoke social media outrage against politicians and corporate CEOs. ...
March 2021
... Komunikasi adalah pertukaran informasi antar pegawai untuk mendukung proses kerja di dalam organisasi. (Qin, 2024;R & Santhiya, 2024;Sivasankaran & Kannan, 2024) Terdapat berbagai sumber daya manusia dalam organisasi, sebagian dari mereka menjadi pemimpin, sedangkan sebagian besar menjadi anggota atau pegawai. Organisasi akan berkomunikasi dengan semua anggota yang ada didalamnya, karena memang komunikasi merupakan komponen penting dari organisasi, tidak akan ada organisasi tanpa itu. ...
June 2024
International Journal of Business Communication
... Research findings have demonstrated that the presence of POS significantly influences employees' CA (Park et al. 2020), facilitating their preparedness for future challenges, bolstering their self-confidence, and empowering them to surmount obstacles (Qin 2024). Ultimately, this fosters improved adaptability and success in their professional trajectories (Imran and Aldaas 2020) or leads to favorable career outcomes (Ocampo et al. 2018), such as heightened intrinsic motivation, increased work engagement, enhanced job status, proactive learning initiatives, and eventual acquisition of additional vocational skills (Hur et al. 2019). ...
June 2024
Journal of Communication Management
... This study makes several theoretical contributions. First, this study extends the PL literature by demonstrating that PL style can simultaneously influence both positive (SIB) and negative While some studies have focused on PL and innovative work behaviour (Papa et al., 2020;Nazir et al., 2020;Zhang et al., 2022), only limited scholarly attention has investigated SIB and CWB behaviours simultaneously in a single study (Yue et al., 2024). With increasing demands from patients on healthcare professionals, our findings indicated that SIB and CWB are aligned with PL. ...
December 2023
Corporate Communications An International Journal
... Qin argues that vision communication with employees in an organization is critical in increasing their willingness to engage with their work and achieve higher goals [33]. Effective vision communication motivates employees to support an organization's longterm goals and empowers them to work toward achieving the ideal future state, which ultimately fosters employee engagement [34]. ...
July 2023
International Journal of Business Communication
... Demonstrating a commitment to diversity and inclusion is not only ethically responsible but can also positively impact a corporate's reputation, especially in markets where societal expectations for responsible business practices are high [115]. (G) Employee Engagement and Productivity A diverse and inclusive workplace fosters a sense of belonging among employees, leading to increased engagement and productivity [98]. This is crucial in emerging markets where the motivation and commitment of the top management team can significantly impact a corporate's success [118]. ...
June 2023
Journal of Public Relations Research
... Such activism can contribute to a company's intangible assets, beneficial for stakeholder relationships, including trust, perceptions of transformational leadership, supportive communication intent, and company loyalty. These findings offer additional empirical support for the idea that CEO activism, when adeptly strategized as part of public relations practices, can positively impact public responses, such as public identification with the organization (Jin et al., 2023) and relational outcomes by fostering perceptions of the company as a trustworthy and capable agent of social change (Edelman, 2021;Jin et al., 2023;Vredenburg et al., 2020). This study also confirms the critical role of trust in corporate socio-political communications and behavior, as presented in numerous CSR studies (e.g. ...
June 2023
Public Relations Review
... Indeed, authenticity is a perceived phenomenon. It reflects the degree to which political and social advocacy and interaction are seen as genuine, sincere, open, and unique (Jin et al., 2022;Lim and Jiang, 2021). An inauthentic organization misrepresents its social or political intentions to seek favor with customers, investors, non-governmental organizations (NGOs), and other groups. ...
August 2022
Journalism & Mass Communication Quarterly