Youngran Shin's research while affiliated with Korea Maritime and Ocean University and other places
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Publications (6)
Shipping and port industries are undergoing rapid environmental changes because of the reorganization of carrier alliances, enlargement of ships, and an increase in global uncertainty. Thus, the sustainable operation of container terminals requires a new assessment of port efficiency and measures to enhance efficient operation. Hence, we classified...
Stakeholders in the maritime industry have agreed to expand commercial operations by developing autonomous vessels, the epitome of innovative technologies. However, they are still concerned about the risks of infringing on the rights and interests of individuals or organizations linked to data transactions. Based on Locke’s theory of property owner...
Purpose
Anchoring on configuration theory, the purpose of this paper is to evaluate how supply chain relationship quality (SCRQ) differs across firm characteristics (FC) in the maritime logistics industry. In addition, it utilises transactional cost theory to establish the relationship between SCRQ and supply chain performance (SCP).
Design/metho...
Purpose
As the concept of corporate sustainable management activities (CSMA) has become an increasingly important element of corporate management, much attention has been paid to its impact on customer relationship. Although there exists many studies concentrating mainly on the environment aspect of CSMA, only a few address the three dimensions of...
Since the concept of sustainability emerged as a new business paradigm, sustainable management has become one of the main topics among academic researchers and business practitioners. It is widely agreed that supply chain capabilities play a pivotal role in meeting customers’ needs better through well-balanced integration of green marketing and eco...
This paper aims to examine the impact of perceived corporate social responsibility (CSR), with a focus on ethical and environment questions related to the constructs of customer satisfaction (CS), relationship maintenance (RM) and customer loyalty (CL), on determining the attitudinal and behavioural loyalty and maintenance of customers in the shipp...
Citations
... Another study has focused on the efficiency analysis of the GTOs with different operational characteristics and concluded that stevedores are more efficient in cargo handling operations than most GTOs due to the terminal infrastructure availability and stated that the combination of fourth industrial revolution technologies, e.g. big data, AI, and a digital twin over infrastructural development might increase terminal efficiency (Jeh et al. 2022). ...
... The coastal waters of Korea, located in northeastern Asia, are the study's analysis area. As a result of Korea's geographical characteristics, the maritime transportation industry plays an important role, and the development of the Korea Autonomous Surface Ship is being carried out actively by the 4th industrial revolution [29]. This type of industrial development has been combined with artificial intelligence (AI), big data, and the Internet of Things to develop safe navigation and maritime transport networks for ships [30]. ...
... Furthermore, LTR can have a significant impact on port performance (Woo et al., 2013), reduction of logistics costs, enhancement of responsiveness to sophisticated customer demand (Carbone and De Martino, 2003). In the same vein, LTR which founded on trust among various supply chain parties can have a significant and positive impact on overall supply chain performance (Shin et al., 2018;Tsanos and Zografos, 2016). ...
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... The parcel's delivery time for a consecutive order not only has to be short, it also has to be consistent with the previous orders. The frequency of delayed order arrivals may increase the dissatisfaction of customers and reduces their confidence towards the retailer and in turn, reduces their repurchase intention (Shin et al., 2017). Thus, in distribution service quality, delivery timeliness is an essential predictor of customers' loyalty (Wu & Chang, 2020). ...
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... Beyond value, the literature has also recognised the importance of satisfaction and long-term orientation as constructs that help explain customers' desire to continue with the relationship (Gil-Saura et al., 2018;Shin & Thai, 2016). ...
... Accounting scholars [4,12,[28][29][30] have considered the societal dimension in studying the impact of CSR on customer loyalty. ...
