Yolande E. Chan's research while affiliated with McGill University and other places

Publications (70)

Article
University business incubators are important drivers of entrepreneurial innovation ecosystems. The current study examines how digital tools—especially social, mobile, analytics and cloud (SMAC) technologies—facilitate internal and external interactions among university incubators and various actors in the entrepreneurial innovation ecosystem. This...
Article
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Marginalized communities globally encounter grand challenges such as lack of access to education, healthcare, and sustained livelihoods. Several initiatives to address these complex, global problems have resulted in fragmented solutions. Recognizing this, there have been several calls for the study of responsible innovation (RI) to address grand ch...
Article
The Journal of Community Informatics. Digital technologies and information systems have played a pivotal role during the past SARS pandemic and continue to assist with the recovery process during the ongoing COVID-19 pandemic. Nonetheless, the technologies themselves have advanced significantly and allow ready access and ease of use to individuals,...
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This report documents the outcomes of a professional development workshop (PDW) held at the 40th International Conference on Information Systems in Munich, Germany. The workshop’s goal was to identify how information systems (IS) researchers can contribute to enriching the understanding of digital entrepreneurship—that is, the intersection of digit...
Conference Paper
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The term diversity has raised much attention from scholars and practitioners alike to discuss how different viewpoints, mindsets, educational backgrounds, perspectives, and knowledge (or the lack thereof) contribute to the ongoing digitalization in a variety of industries [1, 4, 6]. Despite the presence of the topic in scholarly publications and pu...
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At ICIS 2019, the College of Senior Scholars appointed a committee to investigate diversity in the editorial boards of their Basket of Eight Journals. Editorial board diversity is a signal that the journal is open to and inclusive of all authors. The committee compared the gender, regional and ethnic diversity of the editorial boards to that of AIS...
Chapter
Unless there are systemic investments in digitization of rural economies, rural entrepreneurs will suffer, and digital innovation activity will remain modest. Nonetheless, the authors do find examples of digital innovation practiced by firms in rural economies. These firms successfully fostered growth and revitalization due to co-evolution of busin...
Article
Teams that innovate encounter challenges in divergent and convergent thinking processes related to the need to: 1) leverage diverse internal and external knowledge, and 2) produce something that is both novel and valuable. Integrating the extant literature, we describe these challenges and propose a new approach to solving issues related to diverge...
Article
In a digital world, information technology (IT) units routinely update their capabilities to cope with changing business requirements and frequent technology releases. Extending the dynamic capabilities literature, this article presents the concept of dynamic IT capability, a multidimensional first-order dynamic capability that enables IT units to...
Article
Small firms facing today's turbulent business environment often fail early in their life if they do not develop the necessary capabilities to survive. The main goal of this study is to investigate how IT and knowledge co-evolve, influencing a firm's agility, within the context of micro and small enterprises (MSEs). Applying the resource-based view...
Article
While studies suggest that IS strategy is an important topic for practitioners, in-depth explorations of the potential practical relevance of this research area are lacking. In this paper, we develop a multidimensional framework of potential practical relevance and use it to conduct a multimethod descriptive review of 109 IS strategy papers publish...
Article
Purpose This paper aims to examine the effectiveness of organizational information technology (IT)-based and non-IT-based knowledge transfer mechanisms (KTMs) for the retention of different types of knowledge from mobile experts. It differentiates among four types of knowledge loss (KL), namely, conscious knowledge (i.e. individual explicit knowle...
Article
Many universities are disengaged from their local regions. While universities are hotbeds of knowledge with the potential to generate new and disruptive technologies, their development strategies and public relations engagements rarely emphasize the potential of universities to act as local and regional economic engines. Similarly, information syst...
Chapter
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Mobile communication technology is emerging as an area of major importance in healthcare. By enabling ubiquitous real-time access to patient information and state-of-the-art medical knowledge, this technology has the potential to support the integration of health records, the practice of evidence-based medicine, and to improve productivity among pr...
Article
In this study, we investigated strategies that small and medium-sized enterprises (SMEs) in Canada employ to create, transfer, and apply knowledge, and we evaluated the importance of supporting dynamic knowledge capabilities and information systems. To examine the empirical support for a model based on the resource-based view of the firm, we conduc...
Article
Despite continuing interest in the role of university incubators in fostering IT entrepreneurship, empirical evidence on the link between incubation and IT startup survival has been mixed. This paper offers a fresh, unifying perspective by examining how university startups' IT-enabled agility relates to their survival. We use the resource-based vie...
Article
This study presents a new concept called information systems control alignment, which examines the degree that the underlying characteristics of four main information systems (IS) control dimensions are mutually complementary. Using three case studies, our research uncovers two high-functioning control patterns - one with traditional characteristic...
Article
Contemporary organisations struggle to develop effective responses to the complex challenge of deploying sophisticated information technology systems in an era characterised increasingly by customer demands for privacy. In this paper, we develop a conceptual framework of Company Information Privacy Orientation that attempts to reconcile the differe...
Article
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In nonprofit organizations, hybrid activities that straddle both paid work and volunteering have been documented. However, conceptualization of these hybrid activities is missing. This article conceptualizes one kind hybrid activity—“staff volunteering” (SV) in which self-selected, paid nonprofit employees, motivated by volunteerism, willingly volu...
Article
This study explores how customer relationship management (CRM) systems support customer knowledge creation processes [48], including socialization, externalization, combination and internalization. CRM systems are categorized as collaborative, operational and analytical. An analysis of CRM applications in three organizations reveals that analytical...
Article
Mobile communication technology is emerging as an area of major importance in healthcare. By enabling ubiquitous real-time access to patient information and state-of-the-art medical knowledge, this technology has the potential to support the integration of health records, the practice of evidence-based medicine, and to improve productivity among pr...
Article
Organizations use different approaches when they plan for information systems (IS). IS planning (ISP) approaches range on a continuum with two alternative approaches as the polar ends: comprehensive to incremental. For different IS-related decisions, organizations may simultaneously use different approaches. While the heterogeneity of ISP approache...
Article
Discovering novel information can result in the generation of potentially valuable new ideas and can therefore be beneficial to organizations interested in innovation. To be useful, novel information must have a particular relationship to existing organizational knowledge. It must be far enough away to qualify as novel, but it must be close enough...
Article
This article presents a four-approach framework for designing a privacy program. One dimension is whether a firm sees privacy as a risk or an opportunity. The other is whether information management initiatives are focused internally or externally. Case examples from the Canadian financial services industry are used to illustrate the framework, and...
Article
Wireless technology in healthcare has been associated with communication-related improvements in workflow; however, there are barriers to adoption. This study examined predictors of use of wireless communication devices (WCDs) in environments with unique needs (i.e., intensive care unit [ICU]). Nurses were recruited in the ICU to complete a paper q...
Conference Paper
Full-text available
This paper focuses on healthcare professionals' non-acceptance, and resistance to the use, of wireless communication technology. Specifically, we propose and empirically examine a theoretical model on barriers to the use of wireless communication technology to share information in healthcare settings. Our findings highlight important factors that,...
Conference Paper
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This study formulates and empirically tests a theoretical model involving factors in the use of mobile devices for knowledge sharing in hospitals. The research model is derived from two important studies, Kankanhalli et al.'s (2005a, 2005b) studies on electronic knowledge repositories, and is adapted to the healthcare context. We conduct an explora...
Article
This case study outlines how an Ontario hospital initiated an intensive Citizens' Advisory Panel related to budget and service provision decisions. The article describes the community and management context, community engagement process, resulting recommendations, and board response. It article further identifies the process and findings of a concu...
Chapter
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Health care policy has long provided an arena for debate around themes of services restructuring and the challenges associated with implementation initiatives in the public sector (Dawson et al 2007). Increasingly, researchers have been concerned with unpacking the ‘gaps’ between policy and practice in the process of health care reform. Notably, it...
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To compete in a highly dynamic marketplace, firms must frequently adapt and align their competitive strategies and information systems. The dominant literature on the strategic fit of a firm's information systems focuses primarily on high-level measures of the strategic fit of a firm's overall IS portfolio and the impact of fit on business performa...
Article
Studying knowledge strategy empirically requires that specific strategies be operationalized. In this paper, two existing knowledge strategy typologies (the Bierly & Chakrabarti typology of Loners, Explorers, Exploiters and Innovators and the von Krogh, Nonaka & Aben typology of Leveraging, Expanding, Appropriating, and Probing) are compared and ma...
Conference Paper
Organizations that innovate encounter challenges due to the complexity and ambiguity of generating and making sense of novel ideas. Exacerbated in group settings, we describe these challenges and propose potential solutions. Specifically, we design group processes to support novel idea generation and selection, including use of a novel-information...
Conference Paper
This research-in-progress paper outlines a new concept called information systems (IS) control alignment, which refers to the consistency of controls that are employed within an IS process, such as systems development. Portfolios of mechanisms used to control employee behavior, including formal policies and training initiatives, are commonly utiliz...
Article
Over the last decade, research in medical science has focused on knowledge translation and diffusion of best practices to enable improved health outcomes. However, there has been less attention given to the role of policy development in influencing the translation of best practice across different national contexts. This paper argues that the under...
Article
Information system (IS) project alignment has been defined as the degree to which an IS's project deliverables are consistent with the project's objectives, which are shaped by the organization's IS strategy. These objectives may change as the project unfolds, reflecting emergent opportunities, limitations, and strategy (Jenkin and Chan, 2005). The...
Article
This paper studies the formation of users’ expectations and desires from knowledge management systems, and their impacts on satisfaction with these systems. Building on a foundation of expectations confirmation theory and interviews with top managers, three important insights are obtained: (1) expectations and desires differ in their formation and...
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We provide summaries of over 150 alignment articles. The information is intended to assist faculty and graduate students who are conducting IT alignment-related research. The findings presented should interest practitioners also. We hope that the article will facilitate the ongoing study and practice of IT alignment.Journal of Information Technolog...
Article
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We provide a review of the alignment literature in IT, addressing questions such as: What have we learned? What is disputed? Who are contributors to the debate? The article is intended to be useful to faculty and graduate students considering conducting research on alignment, instructors preparing lectures, and practitioners seeking to assess the '...
Article
We empirically explored the roles and scope of knowledge management systems in organizations. Building on a knowledge-based view of the firm, we hypothesized and empirically tested our belief that more integration is needed between technologies intended to support knowledge and those supporting business operations. Findings from a Delphi study and...
Conference Paper
Eight key IS strategic alignment studies are reviewed and classified using Miles and Snow's business strategy typology in an effort to reconcile different approaches. Key findings include a high degree of consistency between study results along typology lines and support for a moderating effect of business strategy on the relationship between IS st...
Article
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This study explores the homogeneity of small firms that have achieved and sustained high growth. Using a recent population of the 50 “Best Managed” Canadian firms identified as achieving high business growth for three or more consecutive years, firm homogeneity in terms of current management challenges is analyzed. In contrast to the rich body of l...
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Prior research argues that alignment between business and information systems (IS) strategies enhances organizational performance. However, factors affecting alignment have received relatively little empirical attention. Moreover, IS strategic alignment is assumed to facilitate the performance of all organizations, regardless of type or business st...
Article
As emerging technologies support new ways in which people relate, ethical discourse is important to help guide designers of new technologies. This article endeavors to do just that by presenting an ethical analysis and design of technology intended to gather and act upon information on behalf of its users. The article elaborates on socio-technologi...
Article
Organizational culture has been shown to influence the success of knowledge management practices. Hofstede's theory specifies that organizational culture is not independent of national culture. A case study of an international subsidiary was conducted to explore the extent to which knowledge sharing is dependent on national culture. Results indicat...
Article
Privacy and security are coming under more and more scrutiny in this age of digital information that can be generated, duplicated, and transferred with increasing facility. Nowhere is this so apparent as in the field of health care, where breaches to security and privacy carry very personal and potentially harmful consequences. Health Information N...
Article
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Alignment between business strategy and IS strategy is widely believed to improve business performance. This paper examines the impact of alignment on perceived business performance using Miles and Snow's popular classification of Defender, Analyzer, and Prospector business strategies. A priori theoretical profiles for these business strategies are...
Article
A comprehensive review was conducted of IT value articles in the Communications of the ACM, Information Systems Research, Journal of Management Information Systems, and MIS Quarterly from 1993 to 1998. IT-value measures published during this period were documented, classified, analyzed, and reported. The review of these journal articles revealed a...
Article
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Organizations are increasingly focusing their efforts on knowledge management practices to foster the creation, sharing and integration of knowledge. This chapter proposes a framework for classifying such knowledge management practices based on their roles in solving problems and exploring opportunities. By integrating these practices through three...
Article
Developments in network technology have enabled an increasing variety of interorganizational relationships. While the interorganizational systems (IOSs) that support electronic markets or customer/supplier relations have been discussed in the literature, those which support `symbiotic networks' – those which form horizontal alliances to allow colla...
Article
This research developed and validated a tool to measure realized information systems strategy or existing uses of information technology in organizations. It was recognized that intended uses of technology often differ from actual uses. The objective of the study was to determine a valid and reliable way of quantifying how information technology is...
Article
Information systems strategic alignment-the fit between business strategic orientation and information systems (IS) strategic orientation-is an important concept. This study measured business strategic orientation, IS strategic orientation, and IS strategic alignment, and investigated their implications for perceived IS effectiveness and business p...
Article
Spreadsheets have long been recognized as important tools for end-user computing. This research explores their use within business organizations. A survey was carried out to investigate the relationships among tasks, spreadsheet proficiency, usage, and satisfaction. The results suggested that the spreadsheet proficiency can have a greater impact on...
Article
The past decade has witnessed the development of a new stream of research, one focused on information systems (IS) and their relation to company strategy and the attainment of competitive advantage. A growing number of IS researchers are turning their attention to investigating questions in the IS/business strategy area. This article is intended to...

Citations

... In the fourth exemplar article, Ahuja et al. (2023) examine the problems associated with fragmented solutions to grand challenges, such as lack of access to education and healthcare, commonly experienced by marginalised communities. They suggest that responsible innovation (RI) is required, recognising that some digital platforms are adept at generating economic value yet also exploit and exclude certain people and thus fall short on some aspects of the 'social good' criterion for responsible IS research. ...
... Weiblichkeit nicht mit denen übereinstimmen, die CTOs gemeinhin zugeschrieben werden (Howcroft und Trauth 2008;Ridley und Young 2012). Diese Diskrepanz in den gesellschaftlichen Vorstellungen trägt dazu bei, dass sich Frauen weniger mit Führungspositionen im männlich konnotierten IT-Sektor identifizieren können, sich eher anderen Berufsfeldern zuwenden und die eigenen Erfolgschancen als gering einstufen (Martiarena 2020;Schmitt et al. 2020;Sundermeier et al. 2021). Selbst physische Gegenstände in der Arbeitsumgebung, wie etwa Science Fiction Poster, Elektronik-und Computerteile, technische Bücher und Fachzeitschriften, können die männliche Konnotation reproduzieren und Frauen eine fehlende Zugehörigkeit signalisieren (Cheryan et al. 2009). ...
... The "Report to the College of Senior Scholars" (Beath, Chan, Davison, Dennis, & Recker, 2021) offers additional insights into the AIS's current state relative to the editorial board diversity at the "Basket of 8" journals and concluded: ...
... This ability facilitates the successful development of new products through accurate market forecasting, thus enhancing the ability of companies to launch new products and services [53] and to use them to a greater extent through better-quality digital capabilities. The increasingly digital business environment also requires the development of novel digital competencies [54]. Therefore, on the basis of the dynamic capabilities of an extended view of the enterprise resource base, we propose the following relationship: Hypothesis 2 (H2). ...
... With the increasing prevalence of QCA research in the IS literature, IS scholars have engaged with QCA and its application to present methodological aspects in the form of tutorials on how to conduct QCA in IS studies [13,14] or to highlight theoretical aspects and their utility for IS scholars [2,24]. As noted in the introduction, the primary goal of this study is to reflect on the theoretical and methodological patterns in IS research by providing a comprehensive overview of QCA studies published over the recent decades. ...
... Further conceptual understanding is required to describe the nature and characteristics of entrepreneurial endeavors enabled by the new socio-technical paradigm. Entrepreneurial endeavors here encompass any entrepreneurial pursuit of opportunities (Shepherd et al., 2019), including forming entrepreneurial firms, intra-entrepreneurial ventures, and social movements (von Briel et al., 2021). As such, it requires further classification of what role specific aspects of AI play "in shaping entrepreneurial opportunities, decisions, actions, and outcomes" (Nambisan, 2017(Nambisan, , p. 1030. ...
... The study indicates that given the massive contribution of small and medium firms to economies' performance, strategies that boost entrepreneurs' skills and small firms' digital competencies can provide critical insights [24,25]. Similarly, strategies that facilitate migrants' entrepreneurship should be of interest to policymakers and firms, as small firms run by migrants drive economic growth and innovation [26]. ...
... In a competitively shifting environment, one of the significant determinants is frugal innovation. Digital platform refers to the capability to achieve the objectives and targets of an organization through frugal innovation [30]. Digital platforms support frugal innovation with data, services and product processes within and outside of the organization [17]. ...
... Hence, this study under the lens of RO examines how ISS combined with resource management action can enable SM to achieve superior performance, in line with current studies that signalized this importance to IS strategies field (Arvidsson et al., 2014;Li and Chan, 2019;Moeini et al., 2019;Ochoa et al., 2017) and SM literature (Pretorius and Maritz, 2011;Whittington, 2014;Wolf and Floyd, 2017). ...
... At the same time, micro-firms are very important in all sectors because, according to one estimate, around 93% of firms in Europe are microenterprises (EUSTAT 2019). Prior literature has also established that microenterprises tend to have significantly different strategies and operational dynamics because of their agility and resilience linked to small size, entrepreneurial orientation, and relative lack of resources (Chan et al. 2019;Arslan et al. 2020;Fazal et al. 2021). ...