March 2020
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75 Reads
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11 Citations
Human Systems Management
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Publications (2)
May 2019
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98 Reads
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9 Citations
Human Systems Management
A vital external resource, customer-knowledge enabled innovation (CKEI) prompts business enterprises and other societal organizations worldwide to integrate many a CKEI practice or CKEIP into their business activities. This study empirically assesses the integration of such CKEIPs into firms in China. To make it so, proposed is a new multiple criteria decision making (MCDM) hybrid model, which helps assess the integration of individual CKEIP dimensions. Despite its limitations, the study offers future-research directions as well as policymaking recommendations for CKEIP integration in practice.
Citations (2)
... Customer knowledge management is critical for the implementation of the innovation activities and the enhancement of the firm performance. Study has shown that the customer knowledge management has a significant positive effect on the firm performance, and knowledge from customers is the most important part of customer knowledge management (Wen, 2020). Therefore, this paper defines the brand value co-creation as the customers use their knowledge within online brand communities to make positive behaviours (including recommendations, purchase, etc.) that contribute to the brand value under social media. ...
- Citing Article
March 2020
Human Systems Management
... Knowledge and information sharing between economic agents or organizations can aid the management of resources, mitigate intrinsic risks, reduce production costs and increase team performances (Xiao et al., 2021). Operational Research methodologies are common to model and evaluate information structures, contract designs and information technology prospects such as customer-knowledge enabled innovations (Wen et al., 2019), sustainability and green IT practices (Nepomuceno & Costa, 2019a;Silva et al., 2013), delaytime (Scarf et al., 2019), work in process levels (Pergher & Vaccaro, 2014), risk management (Cavalcante et al., 2017;Mendonc xa Silva et al., 2016) and IT and service products such as web-pages (Nepomuceno, Nepomuceno, & Sadok (2020)) resources and storage assignments (Fontana & Cavalcante, 2014;Nepomuceno & Costa, 2019a;Pergher & de Almeida, 2018). ...
- Citing Article
- Full-text available
May 2019
Human Systems Management