Wenwen Pan's research while affiliated with Nanjing University of Posts and Telecommunications and other places

Publications (14)

Article
Full-text available
The wide acceptability of ICTs and social media enriches the delivery platform of e-government (E-gov) services. The public can explore problems, provide ideas, and design solutions to improve E-gov services (EGS) in a convenient and timely manner. The role of the public transforms from passive users to active, informed partners or co-creators of E...
Article
To coherently provide e-government service (EGS) at a proper cost and time, it is necessary to evaluate and management EGS capability according to the demand of public in the current and future. That is, effective capability management will help to prevent unnecessary investments and response timely to any changes in IT capabilities. So, this study...
Article
The capability of e-government service (EGS) is affected by different organizational factors, including internal and external. Human factor is the most critical internal factor. However, few studies providing minimal anecdotal evidence have examined the relationships between human factors and EGSC. To fill the gap, this paper attempts to conceive a...
Article
Full-text available
Enhancement of the effectiveness and efficiency of e-government services (EGS) is critical to better meeting the increasing public demands for services. One of the better solutions to meet such demands is improving the government's EGS capability (EGSC). However, few studies discuss the issues. The purpose of this study was to employ capability man...
Article
The study empirically tested a research model for identifying the linkages among IT management mechanism, IT application level and IT application innovation level, based on a sample of 530 manufacturing enterprises in Jiangsu Province, China. Results indicated that IT management mechanism had significant and positive influences on IT application le...
Article
The effectiveness and efficiency of e-government (e-gov) services (EGS) are critical issues that have yet to be fully discussed. Inspired by successful practices in the areas of SERVQUAL, capability-based theories, and IT-related capability management, the efficient delivery of EGS should derive from the high capabilities of a government to provide...
Article
Enhancing the effectiveness and efficiency of e-government services at affordable costs continues to be an interesting discussion. Given the lack of guidelines on the effective management of such services, we propose a hierarchical model of e-gov service capabilities and develop theoretical links. We used confirmatory factor analysis to investigate...
Conference Paper
With the development of e-government (e-gov), it is continuously discussed on how to enhance the effectiveness and efficiency of e-gov service (EGS) at a suitable cost. The purpose of this article is to develop the theoretical links from the capability management views and empirically examine the associations between capability antecedents and e-go...
Article
Presently, the field of e-Government still lacks a coherent identity. For its future development, it would be useful to identify a distinctive lexicon and widely shared conception to help scholars understand its essence. In this study, exploratory work was conducted using a large-scale survey of e-Government articles from 1993 to 2008. A total of 7...
Article
The distinctive lexicon and consensual conception of e-Government: an exploratory perspective Presently, the field of e-Government still lacks a coherent identity. For its future development, it would be useful to identify a distinctive lexicon and widely shared conception to help scholars understand its essence. In this study, exploratory work was...
Article
Full-text available
Purpose – This paper aims to provide details of a study on the widely shared definition of e-government and to help scholars – especially young scholars – to understand the scope and meaning of the field. Design/methodology/approach – From 1998-2007, a ten-year time-span, 632 articles from the three world-leading academic databases, including Wiley...
Conference Paper
The field of e-government still lacks a coherent identity at present. In this paper, we seek answers to this question by relying on a large-scale survey of e-government field articles. A consensual conception of the field held by its members is derived. Then, it is discussed that the definition and its six sub-elements. Findings suggest that e-gove...
Conference Paper
The initiative and development of e-Government (e-Gov) is a kind of national strategy and a systemic engineering. As a way to locate its progress, the evaluation to e-Gov platforms, Web sites, and service capabilities is critical and meaningful for their further development deeply. However, the studies in service capability evaluation also need mor...

Citations

... Consumer traits such as altruism and trust have been found to positively impact the intention to contribute, while psychological ownership can lead to negative intentions (Schäper et al., 2021). Lack of trust has been shown to impact the intention to engage in value co-creation in both governmental non-profit (Hu et al., 2019) and private for-profit systems (Hutter et al., 2015). Further, the perception of unfairness in outcomes can cause contributors to engage in negative word-of-mouth (Gebauer et al., 2013;Järvi et al., 2018). ...
... Mobile Information Systems 3 [38,45]. High-quality services integrate, reorganize, and optimise E-government processes by combing the workflow of multiple government departments. ...
... When these demands are identified, sometimes they are not defined accurately, thereby leading to inefficient and/or costly service delivery. New technologies and mechanisms can help address this issue and enable citizens to assume an active role in discovering, identifying, and defining public services that need to be provided [3], [6], [7]. Therefore, the value creation pattern of government services is transformed from independent government creation to collaborative co-creation [6]. ...
... Given this research issue, we examined e-government-related literature reviews that have dealt with this topic in the past years (e.g. Andersen et al., 2010;Arduini and Zanfei, 2014;Be´langer and Carter, 2012;Hu et al., 2010;Hui et al., 2014;Irani et al., 2012;Kromidha and Cordoba-Pachon, 2014;Rana et al., 2013;Savoldelli et al., 2014). ...
... Based on literature relies in the new public management and service climate perspectives, and the findings from the exploratory case study, we identified two pertinent affordances of microblog, namely collaboration and supervision affordances. These two microblog affordances are posited to enhance pubic service climate in the rural areas directly and indirectly through facilitating public servants in two fundamental aspects of e-government services, i.e., providing content (content delivery) and executing services (service fulfillment) (Dias, 2011;Hu, Shi, Pan, & Wang, 2012;Layne & Lee, 2001;Tan, Benbasat, & Cenfetelli, 2013). ...
... The highest layer is the representation layer, representing content service capabilities (CSCs) (Hu, Pan, Lu, & Wang, 2008;Hu, Zhong, & Mei, 2008). On one hand, CSCs are the capabilities that enable public servants to provide satisfying services to citizens. ...
... 23). DG does not have one settled definition; extracting the "perfect" one emerges as a scientific activity on its own [3], and circulating definitions vary in terms of scope-from information supply to e-democracy; subject-from citizens to all public stakeholders; and technology family-from personal computers to the Internet [4] (p. 9). To make things worse, DG is also called by various synonyms or near synonyms, such as "electronic government," "electronic governance," "transformational government," and others. ...