Tim Klaus’s research while affiliated with Texas A&M University - Corpus Christi and other places

Online consumer reviews have been shown to play an important role that can influence consumers' attitudes, behaviors, and purchasing decisions. This study seeks to understand factors that affect user intention to use online consumer reviews. To examine this area, this paper theorizes multiple constructs that may influence intention to use. The subjects in this study were 466 online Vietnamese consumers. The data were analyzed using structural equation modeling, and five of the seven hypotheses were found to be significant. This study found several results not found in prior studies. The construct perceived online review importance is found to be important in influencing intention to use online reviews. Both perceived usefulness and perceived credibility influenced consumers' perceptions on the importance of online reviews. The study findings contribute to the research field of online consumer reviews and provide new insights into intention to use online consumer reviews for a developing country, different from prior studies that have focused on developed countries.

Data breaches can have large effects on organizations as their information systems are compromised. This paper examines data breaches and the impact of data breaches on the stock price of corporations. Furthermore, this paper examines the regulatory framework of data breaches and both legal issues and the impact of cases in this area. The findings are summarized and future research in this area is proposed.

With the rapid E-commerce growth and changes in consumers’ behaviors, many businesses are forced to adapt their business model to match their target customers’ needs. To provide consumers with more product details and increase their confidence in making online purchases, online businesses offer online reviews as an alternative to customers physically interacting with a product. Although consumers have become familiar with the use of online product reviews, many aspects of users’ perceptions of online reviews are still not well understood. This study explores the factors underlying the intention of Thai consumers to use online reviews when considering purchasing an item. The study results provide insight into the factors that affect consumers’ use of online reviews prior to a purchase. This study furthers the body of knowledge that deals with online reviews and system use, providing results that allow E-businesses to adapt their business model to better fit consumers’ expectations.

Enterprise Resource Planning (ERP) systems are large complex software packages that are widely usedin organizations today. Due to the complexity, sandbox environments are often used for training on ERPsystems. This study examines the effectiveness of training using a sandbox environment, specifically examininguser attitudes, users’ perception of financial knowledge gained, and user satisfaction in the ERP environmentwhile learning financial concepts. The theoretical framework is based on the Technology Acceptance Modelwith additional factors predicted to impact users’ attitude and satisfaction. Data were collected from 124subjects who voluntarily participated in the study. Structural Equation Modeling was used to analyze the data.The results of this study should help organizations understand the factors impacting user attitudes on ERPtraining leading to higher self‑perception of knowledge gains and task completion satisfaction. In addition, thisstudy provides the results of using ERP systems as a tool for financial education.

With the rapid growth of mobile phone usage, mobile services have influenced many industries including banking. Mobile banking has become a popular service as it offers a convenient channel for customers to perform banking transactions. Nevertheless, not all customers feel safe performing financial transactions online. Trust has become a crucial element on whether customers choose to use mobile banking. As a comparative study, this research examines factors and bank customers' characteristics that influence trust in mobile banking between U.S. and Thai mobile banking customers. Three hundred and eight USA consumers and two hundred and fifty-two Thai consumers participated in this study. The results found multiple significant factors influencing trust and usage of mobile banking. This study expands on previous trust and mobile banking usage research and provides practical implications for cross-cultural strategies in mobile banking.

As an increasing number of consumers prefer online shopping, online customer reviews play an important role in a customer’s pre-purchase decisions. Both reviews and product information are seen as a guide that impacts a customer’s decision process. Given the growing importance of E-commerce, this study examines the impact that online reviews and product details have on customers’ product satisfaction. In this study, we specifically explore the role that a customer’s product certainty and review helpfulness have on product satisfaction. The study furthers the body of knowledge regarding online reviews and factors that influence customers’ product satisfaction. The study results provide insight into the factors that should help E-commerce companies adapt their business model to better fit consumers’ expectations.

With the increasing popularity in smartphone usage, it is crucial for banks to offer mobile banking to allow their customers to perform banking transactions at their convenience. Banks need to understand which factors play an important role in encouraging or discouraging customers from using mobile banking. It is also important to investigate further whether bank customers’ perceptions on mobile banking are influenced by culture. This study compares mobile banking perceptions between consumers in the U.S. and in Thailand. Three hundred and fifty-five (355) respondents from the U.S. and four hundred (400) respondents from Thailand participated in this study. Seven mobile banking factors predicted to influence consumers’ attitude on the usage of mobile banking are investigated in this comparative study. The study finds six of these factors to be significant and also finds several factors that encourage and discourage U.S. and Thai consumers from using mobile banking.

As transaction costs of trades have decreased, there has been a large growth of high-frequency trading in markets around the world. Although there are benefits that high-frequency trading brings to both the market and individual companies, there are negative and controversial aspects as well. This paper addresses high-fequency trading strategies, systems, and controversies, and then analyzes current and potential laws and regulations and their impacts on the marketplace.

Technology can be a useful tool to educate students. Online courses take advantage of these tools and provide students with the flexibility to complete the courses remotely. However, student perceptions of online classes will not be the same as they complete the course remotely, rather than interacting with other students and the instructor in a traditional classroom. This study seeks to better understand the factors of the online course environment and examines the impact that various online environmental factors have on student satisfaction. This study identifies factors that affect students' satisfaction toward the online class. These findings should help instructors teaching online classes concentrate more on factors that are considered to be important to their students.