Teepakorn Kampitak’s scientific contributions

The COVID-19 pandemic significantly impacted the airline industry, causing a sharp decline in international air travel. To survive, airlines quickly adopted cost-cutting strategies, including human resource retrenchments. These job losses created widespread job insecurity, leading to negative consequences such as depression, lower motivation, job dissatisfaction, and a decline in overall productivity among cabin crews. During a crisis, leadership becomes a strategic tool for maintaining employee performance, as leadership styles play a key role in reducing job stress and anxiety among subordinates. While studies on crisis leadership in tourism and hospitality are somewhat prevalent, little attention has been paid to the airline industry, a subsegment of the tourism sector. To address this research gap, this study aims to investigate leadership styles that help cabin crews not only cope with the stress and anxiety caused by job insecurity during COVID-19 but also sustain their performance throughout the crisis. A qualitative research method was employed, involving in-depth, open-ended interviews with 20 cabin crew members in Thailand. Findings deriving from thematic and narrative analysis of the interviews revealed that ideal leaders should possess characteristics such as being good listeners, empathetic, composed, and effective communicators. These leadership qualities not only help reduce stress and anxiety during flight operations but also enhance team productivity. By employing contingency theory of leadership as a theoretical framework, this study contributes to the literature on specific leadership styles during crises within the tourism-related industry.

This study explores leadership styles that enable cabin crew not only to endure the stress and anxiety derived from job insecurity during COVID-19 but also to sustain their performance during the crisis. Using a qualitative methodology, thematic and narrative analyses were integrated to identify the sub-themes that reflected leadership styles that allowed crew members to retain performance during COVID-19. Based on the sub-themes, ideal leaders should possess the characteristics of being great listeners, empathetic and composed leaders, and good communicators. Not only do these styles aid in reducing stress and anxiety during operations, but they also increase team productivity. This study advances the literature on leadership style during crises in the tourism-related industry.

Background. Many countries worldwide use sports events as a tool to stimulate both their national and local economies. To gain a competitive advantage, knowledge of sports event success is important not only for stakeholders but also for hosting countries. However, due to the diverse conceptualizations of event success, the knowledge of the issue is fragmented and there is a lack of comprehensive studies for scholars and event practitioners. Objectives. To fill this knowledge gap, this article aims to review the key success factors (KSFs) of sports events based on the resource-based view (RBV) theory. Methods. A systematic review is used to analyze the KSFs of sports event management. Results. Our findings from 42 peer-reviewed papers indicate that organizational and reputational resources seem to play the most critical roles in sports event management success. Conclusion. The conceptual framework representing the KSFs of sports event management based on the RBV theory is presented. Moreover, several themes for future research on this issue are also suggested.