Taciana de Barros Jerônimo's research while affiliated with Federal University of Pernambuco and other places
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Publications (52)
Purpose: The paper analyzes the distribution chain of antiretroviral drugs of the HIV/AIDS Program, through the application of Soft Systems Methodology- SSM, from the perspective of the professionals who work in the pharmacy of the university public hospital of high complexity responsible for the logistic coordination of the HIV / AIDS Program at t...
We propose a special look at new epistemological possibilities in constructing knowledge to fill the gap between theory development and its practical and societal applications. We turn our attention to the strategy field of studies, which is traditionally positivist, but that also accommodates some timid attempts to produce content from other onto-...
Although from a philosophical perspective, many reflections can be brought up about the theorizing process, in this essay, we aim to reflect on the importance of the alignment between ontology and epistemology. This is particularly relevant because deeper discussions about the philosophical roots that underlay the theorizing processes remain as a l...
Purpose
Routine dynamics provide a robust theoretical framework to explore a wide range of organizational phenomena. However, the study of routines and the effect of technology on its performativity in small and medium-sized enterprises (SMEs) still lack attention by researchers. This paper aims to analyze how the balance between process technology...
Purpose
This study aims to investigate routines as a conceptual tool to analyze resources management in small and medium-sized enterprises’ (SMEs) productive processes.
Design/methodology/approach
The authors developed a qualitative multiple case study with Brazilian companies in the bakery industry. Data were collected through interviews, on-site...
This study investigates if contamination perception of personal second-hand products by the previous owner can be used as a clue by consumers to evaluate its perceived quality. Data were collected through an electronic survey with 332 Brazilian consumers. Descriptive, correlational, one-way ANOVA and General Linear Model tests were performed to ana...
This paper aimed to develop a model to rank the critical factors for the improvement of the production process from the point of view of Total Productive Maintenance (TPM) in six companies located in the Suape Industrial Complex region. The work was classified as applied research, qualitative and quantitative, exploratory and descriptive, and study...
Este artigo tem objetivo de realizar uma previsão da quantidade do serviço de Corte, Dobra e Armadura Pronta de uma empresa de corte, dobra e transporte de aço. O estudo foi realizado através da modelagem do problema na programação linear, de modo a maximizar o lucro obtido pela empresa mediante a demanda da construção civil pelo serviço e também p...
A Revisão Sistemática da Literatura (RSL) consiste em investigar o conhecimento produzido em determinada área através de uma metodologia rigorosa e formal. Esta RSL tem como objetivo analisar a literatura publicada entre os anos 2016-2020 a respeito da aplicação de modelos de decisão multicritério como ferramenta de apoio na gestão organizacional....
O presente artigo se propôs a investigar qual a importância da gestão de facilidades para a manutenção do bem público em uma instituição de ensino superior (UFPE). A Facility Management trata-se da gestão patrimonial e dos serviços de suporte à atividade de uma instituição, sendo um campo multidisciplinar, considerado atual em relação ao gerenciame...
This paper puts forward a framework that assists managers to prepare action plans using attributes of Kano’s Model and to order them by utilizing multi-criteria decision analysis. The framework was applied in a company, a division of which provides a vehicle tracking service. Data were collected on its top 10 customers, all of which are large compa...
A gestão da qualidade baseada na prevenção de falhas é fundamental para assegurar a credibilidade na realização dos processos ligados a prestação de serviços. Nessa perspectiva, este artigo teve como objetivo analisar como melhorar o gerenciamento da qualidade no processo de elaboração de serviço em nuvem em uma pequena empresa de alta tecnologia,...
A presente pesquisa teve como objetivo analisar a relação entre as variáveis ambientais presentes na sala de espera de uma emergência hospitalar privada, os estados físico e emocional do consumidor e os seus reflexos na percepção e na resposta emocional no uso do serviço. Para tanto, foi analisado um hospital de grande porte em Recife a partir da c...
Purpose
This study analysis the factors that can influence the quality of service provided by the Bus Rapid Transit system in the state of Pernambuco. It is incipient, considering that the system was implemented in this state in 2014 to the World cup. In this context, this article aims to identify the factors considered important for the services...
The assessment of the quality of service provided by organizations plays a key role in the continuous improvement of the quality management system. When it comes to the quality of public transportation, the theme becomes even more relevant since user satisfaction influences the perception of a better quality of life. One of the modes of public tran...
O objetivo deste artigo é avaliar a percepção da qualidade em relação às dimensões: confiabilidade no prazo de entrega; agilidade na entrega; confiabilidade do produto correto; flexibilidade no serviço prestado; recuperação de falhas; rastreabilidade; comunicação; confiança e conhecimento da equipe; disponibilidade dos produtos; apoio pós-entrega;...
This article presents the Tetrahedron of Innovation Processes model that aims to diagnose, through the understanding and analysis of the three vertices, areas that need improvements in training to generate a change in knowledge. The present research is intended to show the managers of a company in the energy sector the relationship between training...
This article aims to analyze the characteristics of a community of practice focused on the quality of management decision making in a company in the metallurgical industry, which is a company of cutting and bending steel for construction. Quality management requires greater flexibility in the activities, information sharing, skills development of i...
The justified purpose of the theme:
The number of companies in the service sector has been increasing steadily in recent years. At the same time, consumers are increasingly demanding quality of services offered by the various providers in the market. Customer satisfaction is fundamental to the success of these organizations, and for this reason, th...
This paper use SERVQUAL measure for assessingthe quality of the administrative services in a large mall,located in Brazil, seen from the point of view of the currentservice providers. A questionnaire was used to interview 68service companies, and 5 CEO mall of this case of study. Twofactors were compared: the expectations and perceptions of theserv...
A gestão no setor público, se caracteriza muitas vezes pela falta de planejamento, pelo improviso na resolução de problemas e falta de articulação. Com isso, esse trabalho tem como objetivo desenvolver o Planejamento Estratégico Situacional na Central de Abastecimento Farmacêutico de um município do Estado de Pernambuco. Para tanto, realizou-se uma...
Abstract
This study presents a method for identifying the losses in quality in
production processes. The companies that were studied for this research were
located within the perimeter of the Suape Industrial Port Complex in the
state of Pernambuco. The identification method considered two alternatives
for analyzing the losses: “no loss in quality”...
O artigo analisa as variáveis que levam a satisfação da prestação de serviço hoteleiro, utilizando três conceitos: Desdobramento da Função Qualidade (QFD), avaliação do serviço pelo SERVPEF e análise hierárquica de processos (AHP). Pois há uma lacuna deixada por Akao (1990), no QFD que é como analisar a compensação das alternativas entre elas mesma...
In this study, a model was proposed to analyze how managers apprehend the importance of rational decisions in small and medium-sized information technology companies. To do so, we used the SERVPERF, Analytic Hierarchy Process (AHP), and ELECTRE TRI methods. SERVPERF served to assess the provision of services according to customer needs; AHP to iden...
Resumo: Este trabalho tem por finalidade discutir por meio de um estudo de caso aplicado em uma empresa distribuidora de médio porte, localizada na região metropolitana da cidade do Recife (RMR), a viabilidade da aplicação de algumas ferramentas do Just In Time de tal maneira que haja uma efetiva contribuição para a melhoria da qualidade, da operac...
Resumo: Este estudo é de cunho qualitativo e tem como objetivo analisar os principais fatores de perdas nos processos produtivos nas indústrias manufatureiras que utilizam o Just in Time (JIT) localizadas na Zona Industrial de SUAPE/PE. A coleta de dados ocorreu por meio de questionários e entrevistas estruturadas. Esta resposta será de forma descr...
Consumer satisfaction is an important criterion for judging the quality of service providers. For this, it is necessary to innovate by applying quality-assessment techniques and tools in order to develop it according to the requirements of customer-perceived service. Hence, in this study we propose a model that combines Quality Function Deployment...
Os hoteis tentam oferecer qualidade em seus servicos como uma maneira de se diferenciarem uns dos outros competitivamente. Mas, a diferenciacao so pode ser verificada atraves da avaliacao do servico prestado. Uma ferramenta para esta avaliacao e o metodo SERVPERF, que retrata as variacoes de qualidade em relacao as cinco dimensoes: confiabilidade,...
A CONCEPÇÃO DOS RESÍDUOS SÓLIDOS COMPÕE UM PROBLEMA AMBIENTAL E O SEU GERENCIAMENTO EFICAZ É DE EXTREMA IMPORTÂNCIA PARA QUE O MESMO NÃO COMPROMETA O MEIO AMBIENTE. SUA DISPOSIÇÃO INADEQUADA TEM CAUSADO DIVERSOS IMPACTOS SOCIOAMBIENTAIS EM DIVERSOS AMBIENTES (JACOBI E BESEN, 2011). DESSE MODO, O PRESENTE ESTUDO BUSCA, POR MEIO DA ABORDAGEM DO ESTUD...
A qualidade de vida no trabalho (QVT) é um tema de grande relevância gerencial para a promoção e estímulo da motivação laboral dos colaboradores. Pensando nisso, e na maneira mais adequada de competir no mercado, as empresas têm buscado cada vez mais investir no seu colaborador, para que se sinta motivado, fortalecendo o bem-estar e conforto na exe...
Individuals are pivotal to supporting knowledge and to contribute with new ideas that generate value for the firm. With this perspective, this paper compares the small and medium sized information technology enterprises (SMET) manager's behaviour to the 5Ps strategy describe by Mintzberg (1992). This study highlights different ways of strategic thi...
This paper sets out to analyze the use of strategic planning in small and medium-sized high-tech companies in Brazil. These companies needs strategic planning in order to support the performance and enhance the
competitiveness, by enabling effective responses to be found for market changes and uncertainties, and to refine their management capacity...
This paper proposes a dynamic strategic planning methodology using Scrum Agile Methodology to help small and medium-sized high technology enterprises (SMET) to strategizing. This paper provides a brief review of the issues involved in the strategizing perspective into the Scrum Agile methodology, while analyzing 13 SMET companies and how they do st...
This paper examines the role and influence of management practices and behaviour in successful small and medium sized information technology enterprises (SMET), based on the comprehensive concept of Mintzberg 5Ps of strategy (1992) [1]. The study employed a survey of 13 SMET with were examined on how closely they used best strategic practices in th...
Este estudo de caso tem o objetivo de analisar as falhas da atividade de gerenciamento de projetos em pequenas e médias empresas de alta tecnologia, utilizando a ferramenta PRISM. Essa metodologia, proposta por Gary Pan, Ray Hackney e Shan L. Pan, analisa as interações post mortem entre os componentes do projeto durante o curso de sua execução como...
Citations
... Despite the criticisms suggesting that the definition of resources is excessively broad and that such parameters for obtaining competitive advantage are too theoretical, which makes empirical research difficult (Bromiley and Rau, 2016), the RBV has achieved theory status and inspired several spin-offs from its original proposal (Costa et al., 2021a(Costa et al., , 2021b. ...
... Compared with other SOIPE types, MSEs perceived disadvantages of SOIPE I , such as higher costs for information securities, more information personnel, and more training for information and communication skills. Da Costa et al. [25] found that MSEs could optimize process routine performativity through human cognition, which could promote by SOIPE I . Antypenko et al. [26] reported that information support from SOIPE I could help MSE development, considering MSEs' operating problems in relation to organization, communication, technology, markets, and information. ...
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... Deeper discussions of an epistemological and ontological character are needed. But academics in the strategy field have not had much involvement in this kind of reflection (Knights and Morgan 1991;Costa Júnior et al. 2021). ...
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... Because of management's role in ensuring quality performance, the MCDM approach remains important across the education sector and other fields [9][10][11][12][13][14]. The MCDM is built based on the insight of solving planning and structural problems and challenges using multiple criteria [15]. The main objective of this paper is to rank university colleges according to their educational quality. ...
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... This infrastructure allows buses to circulate quickly and efficiently, without being affected by congested traffic, making the BRT system faster and more efficient than conventional public transportation. In addition, the adoption of quality standards in terms of comfort, safety, and punctuality of the services offered is also part of the BRT bus system (Tomaz de Aquino et al., 2018). ...
... TOPSIS method has been used for transportation area as only TOPSIS, hybrid with other MCDM methods and fuzzy-TOPSIS. Some of them; evaluating of quality for public transport services by using fuzzy-TOP-SIS (De Aquino et al. 2019;Awasthi et al. 2011aAwasthi et al. , 2011b; evaluating alternative-fuel busses for public transportation and transportation service quality with hybrid TOP-SIS method (Erdoğan, Kaya 2016;Awasthi et al. 2011aAwasthi et al. , 2011b, maritime transportation using by AHP and TOP-SIS methods (Celik, Akyuz 2018). Evaluation of transportation with TOPSIS (Celik, Akyuz 2018), assessment on sustainable development of highway transportation capacity with TOPSIS (Li et al. 2014). ...
... Ao mesmo tempo, o teletraballo foi unha medida estendida para paliar os efectos da pandemia Covid-19 (Duque Porras & Fonseca, 2021); un gran logro, considerando que o 88 % dos empregos relacionados co traballo remoto se concentran en só tres cidades: Bogotá, Medellín e Cali (Tapasco & Giraldo, 2020). Nese mesmo sentido, o sector eléctrico colombiano xustifica o seu avance noo desempeño creativo e na innovación (Calábria et al., 2018;Santiago Torner, 2021b) e así mesmo, ou polo menos parcialmente, no teletraballo (Duque Porras & Fonseca, 2021;Santiago Torner, 2021a). ...
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... Knowledge is an essential competence, a primary source of competitive advantage, and value creation for organizations worldwide (Liu et al., 2018). Knowledge management (KM) is an increasingly essential capability for an organization to succeed in both the public and private sectors (Al Ahbabi, Singh, Balasubramanian, & Gaur, 2018;Gaviria-Marin, Merig_o, & Baier-Fuentes, 2019;Gonzaga de Albuquerque, Melo, Medeiros, Tomaz de Aquino, & Jerônimo, 2018). ...
... Devido ao impacto desse setor na economia, ele é considerado um indicador de desenvolvimento para o país, pois seu impacto sobre o Produto Interno Bruto (PIB) e taxa de desemprego são interligados (Jeronimo & Melo, 2015;Chi Lam & Oshodi, 2016;Moura, 2017). Além do mais, a construção civil é capaz de gerar encadeamentos a montante e jusante em diversas cadeias produtivas, decorrente do déficit habitacional e infraestrutura ainda incipiente no Brasil. ...
... As instituições públicas procuram, cada vez mais, por ferramentas de controle e avaliação, no sentido de se tornarem cada vez mais competitivas e eficientes. Para tanto, o acompanhamento do processo por meio da gestão de rotinas é fundamental, pois envolve a coordenação e execução das atividades alinhadas aos objetivos e resultados esperados do processo, primando, assim, pela inovação e alcance da vantagem competitiva (ALBUQUERQUE et al., 2016). ...
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