April 2025
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5 Reads
Journal of Brand Management
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April 2025
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5 Reads
Journal of Brand Management
January 2025
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24 Reads
Journal of Brand Management
This article aims to bridge the gap between corporate social responsibility and place branding literature by (1) examining the nature and dimensions of the social responsibility image of countries (SRIC), (2) developing a scale for SRIC and (3) measuring its impact on nation brand identification and intention to apply for a job. Leveraging social identity theory, associative network theory and selection–attraction–attrition theory, the study employs a mixed method approach comprising semi-structured interviews, focus groups and a survey with UK and Italian highly skilled workers. Findings reveal the complexity of this multidimensional concept which integrates economic, ethical and environmental factors. SRIC exerts a significant impact on both nation brand identification and intention to apply for a job vacancy. Based on the results, organisations and governments interested in luring the best candidates should work in partnership to develop adequate programmes and a consistent narrative that highlight economic, ethical and environmental responsibilities of the place.
September 2024
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109 Reads
Private label brands exhibit notable success, demonstrating gains in categories such as beauty, pet, home cleaning supplies, vitamins and supplements, and oral care. Furthermore, due to the improved reputation and increased consumer perception of private label brands, they are no longer seen as basic consumer products. Previous literature has identified one key factor contributing to their success, their ability to provide more affordable prices. Researchers so far have delved into different facets of private label brands, however, there is still a dearth of published research exploring the complex interplay between retailers and their customers. This includes investigations into customers’ emotional processing, their behaviour in co-creating value, and their overall engagement with the retailer. Following this, this paper seeks to establish a research agenda regarding the impact of emotional value and brand attachment on value co-creation behaviour and engagement of private-label customers. Keywords: Value co-creation behaviour · customer engagement · private label brands · emotional value · brand attachment
August 2024
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52 Reads
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1 Citation
International Journal of Hospitality Management
This research delves into the evolving landscape of corporate identity and its interplay with corporate reputation. To construct a relevant corporate identity scale, we relied on the existing literature and conducted comprehensive interviews with personnel in the hospitality and tourism, and retail sectors. We then gathered survey responses from 690 individuals in hospitality and tourism, and 649 in retail, to evaluate the corporate identity scale's dimensions and its link to corporate reputation. Our findings validate the proposed model, highlighting that corporate reputation is significantly shaped by various facets of corporate identity. Notably, empowerment directly influences corporate reputation, while elements like corporate purpose, strategy, culture, and a climate fostering inclusion and diversity have an indirect impact. The study underscores the importance of cultivating an inclusive, supportive workplace that prioritizes employee well-being and empowerment, thus underscoring employees’ pivotal role in enhancing an organization's reputation.
May 2024
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11 Reads
Corporate Reputation Review
February 2024
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1,526 Reads
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12 Citations
Corporate Reputation Review
This research investigates five sensory cues (i.e. visual, auditory, olfactory, tactile, and taste) influencing sensory brand experience leading to brand loyalty through customer satisfaction, brand attachment, and customer lovemarks. It also investigates the role of employee empathy in moderating the effect of sensory brand experience on customer satisfaction, brand attachment, and customer lovemarks. Our investigation followed a mixed-method research design, a predominantly quantitative approach by using questionnaire responses from 512 Chinese consumers, which is supported by 10 in-depth interviews and 4 focus group discussions to gain early insights into the subject area. The results suggest that five sensory cues have a significant impact on sensory brand experience and, in turn, contribute to customer satisfaction, brand attachment, and customer lovemarks. It also suggests that not all dimensions of customer satisfaction and brand attachment predict brand loyalty, and employee empathy negatively moderates the relationship between sensory brand experience and customer lovemarks.
January 2024
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3 Reads
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1 Citation
January 2024
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3 Reads
January 2024
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7 Reads
August 2023
... 42% of respondents 40% of respondents were satisfied. 14% of respondents were highly satisfied, 14% were moderately satisfied, and 4% were dissatisfied regarding the work schedule.5. 47% of respondents Satisfied,41% of respondents 6% of respondents were extremely satisfied, 6% were moderately satisfied, and 6% were dissatisfied regarding the labour welfare.6. ...
August 2024
International Journal of Hospitality Management
... Brand Experience significantly influences customer satisfaction by engaging multiple senses, enhancing brand perception and emotional connection. Sensory cues such as visual, auditory, olfactory, tactile, and taste elements create memorable and positive experiences, increasing satisfaction (Zha et al., 2024). Customer satisfaction determine how effective a product or service fulfills customer expectations and significantly strengthens brand trust. ...
February 2024
Corporate Reputation Review
... In the current era of rapid technological advancement, businesses across industries are continuously seeking ways to improve efficiency, streamline operations, and enhance decisionmaking processes (Rahman, Melewar, Foroudi & Gupta, 2024). One significant technological innovation that has revolutionized the domain of accounting and financial management is the advent of cloud-based accounting software (Chikkala & Jaffer, 2022). ...
January 2024
... Numerous models have been developed to achieve this, including meaning transfer model, match-up hypothesis, celebrity credibility, celebrity identification, etc. which are highly evident in the literature (Erdogan et al., 2001;Freire et al., 2018;Roy et al., 2021). Other researchers (Halder et al., 2021;Hussain et al., 2021Hussain et al., , 2023a have significantly benefited from these models in their studies. Topics such as celebrity prevalence, celebrity persuasion, non-evaluative celebrity transfer, celebrity market value, celebrity parasocial relationships, celebrity-cause related marketing, celebrity attachment, celebrity social commerce, celebrity destination marketing, etc. are clearly evident in the literature (Halder et al., 2021;Jin and Ryu, 2020;Roy et al., 2021;Sakib et al., 2020;Saldanha et al., 2018;Wang and Scheinbaum, 2018). ...
April 2023
European Business Review
... This, in turn, has consequences for physical retailing. Indeed, in the years to come, retailers will probably have to deal with a reduced number of customers feeling enticed to visit their physical stores (Quartier et al. 2021). However, customers do and most likely will continue to shop in brick-and-mortar stores, in great part because of the experiences these specific outlets offer (Marhamat 2021). ...
June 2021
... Notably, most of the published thus far seem to have adopted a piecemeal approach (e.g., positive emotions, negative emotions, antecedents, and consequences) rather than adopting a 'holistic' view. This in turn, resulted in theoretical fragmentation of literature (Hollebeek et al., 2019), owing to which, there's an imperative need to systematically synthesize and map the growing literature stream relating to this subject (Barari et al., 2021;De Oliveira Santini et al., 2020;Zha et al., 2021). ...
July 2021
... Previous studies [118,120] have demonstrated that top global brands effectively leverage specific design elements to evoke positive associations such as trust, stability, and professionalism. For example, square, rectangular, and pentagram-shaped logos with horizontal lines are strongly associated with these traits. ...
July 2021
... It is used for assessing aspects such as quality of life, satisfaction with public services and the impact of social policies. In addition, this type of information is essential for evaluating our physical and mental health, since it provides a complete understanding of how people experience and manage their wellbeing, emotions and social relationships (Khaneja et al., 2022, Potss, et al., 2023, Wang et al., 2020. ...
March 2022
Qualitative Market Research An International Journal
... Brandrelated cues have been examined in various service contexts. For instance, brand-related cues refer to elements associated with a service brand that can evoke sensory experiences and emotional responses in customers (Zha et al., 2022). Customers, such as surfers and skaters, use brand-related cues, like brand-sponsored sports events, to identify reliable brand partners in the sports context. ...
January 2022
Qualitative Market Research An International Journal
... Many models of corporate image formation have been developed in previous studies (Balmer et al., 2020;Chattananon et al., 2008;Cuic Tankovic et al., 2022;Dzogbenuku et al., 2024;Foroudi et al., 2022;Hutaibat & Von Alberti-alhtaybat, 2011;Roper & Davies, 2007;Tak-Jie Chan et al., 2022;Tran et al., 2015;Yasin, 2021). Research on corporate image in Thai emerging markets has been conducted by Chattananon et al. (2008) and Pheunpha (2022), Malaysia by Ageeva et al. (2018), and South Africa by Schroeder (2017). From the literature examined, it is evident that there is no comprehensive explanation of corporate image as part of the marketing strategy model in the context of Indonesia. ...
August 2018
Journal of Business Research