Syed Harris Laeeque’s research while affiliated with Bahria University and other places

Purpose Grounded in conservation of resources theory, this study aims to examine the relationship between customer incivility and ride-hailing drivers’ (RHDs) service sabotage, testing emotional dissonance and ego depletion as serial mediators and emotional intelligence as a moderator. Design/methodology/approach A three-wave, time-lagged data set collected from Pakistani RHDs through snowball sampling was analyzed using PROCESS macro in SPSS to test the moderated serial mediation model. Findings The findings partially support the model, demonstrating that customer incivility significantly affects RHDs, resulting in service sabotage both directly and indirectly through the sequential mediation of emotional dissonance and ego depletion. Although emotional intelligence did not buffer the indirect effects of customer incivility, low emotional intelligence was found to intensify the customer incivility–service sabotage relationship, while high emotional intelligence neutralized this association. Originality/value To the best of the authors’ knowledge, this study is among the first to offer a comprehensive examination of the negative impacts of customer incivility on RHDs in the gig economy. By introducing a moderated serial mediation framework, it provides novel insights into the psycho-emotional-behavioral consequences of customer mistreatment, addressing critical gaps in gig-economy service research and highlighting the role of emotional intelligence in mitigating adverse outcomes.

People sometimes limit themselves to doing what is explicitly expected of them and purposely avoid engaging in socially desirable behaviors. Against this background, this study tested a moderated-mediation model based on Conservation of Resources theory and equity theory in academic context through a mixed-methods approach. More specifically, it examined the role of equity sensitivity in influencing the indirect effect of teacher injustice (TI) on classroom citizenship behavior (CCB) through burnout. Results achieved through a four-wave data collected from Pakistani nursing students partially supported the model. They demonstrated that while burnout serves as a mediator in the TI-CCB relationship, the mediation effect is independent of the level of equity sensitivity. A follow-up focus group was also conducted whose findings gave additional details regarding the psychosocial processes underlying the effect of TI on targeted students' attitudes and behaviors. Overall, the study offers theory- and evidence-based insights into the CCB withdrawal process, and provides guidance to education management practice and research.

Why does sibling abuse affect some adolescents more severely than others? When and how does its experience at home influence the psychosocial behavior of adolescents at school? Guided by the Conservation of Resources Theory (CoRT), the authors established a moderated-mediation model to find answers to these under-researched questions. Specifically, they analyzed the effects of sibling abuse on victimized adolescents’ in-school delinquency through psychological distress and psychological disengagement. Victim’s neurotic personality, which may intensify the spillover process, was examined as well. Forty-seven Pakistani middle adolescents from a private secondary school provided a survey-based time-lagged data over five consecutive school-days. Results revealed that the next day after experiencing sibling abuse, victims first felt psychologically distressed and then psychologically disengaged from school, and ultimately carried out delinquent activities on campus. Furthermore, neuroticism did not significantly change the effect of sibling abuse on outcome variables. This study contributes toward a more comprehensive understanding of the abuse–delinquency chain as a complex psychological process underpinned by CoRT.

This study extends the general understanding of the antecedents of academic dishonesty by examining what can happen when students are treated unjustly by teachers, a phenomenon referred to as teacher injustice. Based on Conservation of Resources theory (CoRT), the study investigates the mediating role of classroom connectedness and the moderating role of trait conscientiousness in the teacher injustice–academic dishonesty relationship. Self-report data were collected in three waves from Pakistani secondary school students to test the moderated-mediation model. Findings demonstrate that teacher injustice is positively related to academic dishonesty through classroom connectedness and that conscientiousness buffers the negative effects of teacher injustice on classroom connectedness. Given the results, this study suggests certain potentially effective measures to educational institutions to control the incidence of teacher injustice and cultivate conscientiousness in students. It also hopes to inspire future research, and advance education management theory and practice.

Purpose This study examines the effects of teacher-perpetrated sexual harassment on graduate students' academic and extracurricular performance using conservation of resources theory as a framework. Further, it looks into the moderating role of trait neuroticism on the indirect relationship between sexual harassment and student performance via emotional exhaustion. Design/methodology/approach Longitudinal data were collected in three waves from 218 Pakistani students over a period of three months during the fall 2019 semester. PROCESS Macro (v. 4) model 7 was used on SPSS (v. 21) to analyze the data for testing the moderated-mediation hypotheses. Findings The results show that as a source of toxic stress, teacher-perpetrated sexual harassment is negatively related to both academic performance and extracurricular performance, and that emotional exhaustion is a mediator in this inverse relationship. In addition, trait neuroticism strengthens the negative effect of teacher-to-student sexual harassment on student performance through emotional exhaustion. Originality/value This study addresses an unexplored moderated-mediation mechanism, and thus makes valuable contributions to education management research and practice. More specifically, it contributes by examining emotional exhaustion as a mediating variable in the relationship of teacher-perpetrated sexual harassment and student performance and, perhaps for the first time, establishes the moderating role of neuroticism in increasing the strength of the aforementioned relationship.

The present study examines whether patient-perpetrated violence triggers anger, hatred and other negative emotions that, under certain circumstances, might motivate nurses to behave violently with patients. In doing so, this study considers burnout as a mediator in the patient violence–nurse violence relationship. To test the causal paths, data was collected from 182 nurses working in two government-sector teaching hospitals of Pakistan’s Punjab province. Results confirm that patient violence toward nurses leads to nurse violence toward patients through the mediating effect of burnout. The study advises hospitals to provide wellness and stress management programs to nurses who regularly experience events involving patient violence. Hospitals may consider allowing nurses to take short breaks after encounter with violently behaving patients. In addition, hospitals should conduct empathy-promoting training, emotional intelligence training, and ‘lens of the patient’ training programs to sensitize their nursing staff.

This study looked into the impact of patient-perpetrated workplace violence on nurses’ turnover intention by examining the sequential mediation effect of occupational stress and burnout. Results were obtained by analyzing the data collected from 216 nurses working in four public hospitals of central Pakistan. Results provided full support to the research hypotheses, demonstrating that patient-inflicted violence negatively affects nurses’ turnover intention, and that occupational stress and burnout both individually mediate the patient violence–turnover intention relationship. Particularly, the results illustrated that patient violence is related to turnover intention through occupational stress first and then burnout. These results widen the focus of past research by demonstrating that the patient violence–turnover intention link is not as simple as previously believed. Future researchers can use these findings to further develop integrated models that explore the adverse consequences of workplace violence on nursing staff’s personal and professional well-being.

The main aim of this study is to determine the relationship between work-family conflict (WFC) and job burnout experienced by an employee. This study follows a cross-sectional and quantitative approach. Self-administered, ordinal scale based questionnaires are used as an instrument to collect the responses from 200 respondents, working in the head offices of two private banks in Islamabad, Pakistan. Kendall tau-b rank correlation coefficient, linear regression and one-way ANOVA are employed for testing conceptual and mathematical model. The results of statistical analysis shows that both the domains of work-family conflict i.e. family interference with work and work interference with family, significantly and positively influence the job burnout of employees. Organizations must take an initiative to resolve the work-family conflict so that the employees devote their full capacity to work and also be able to meet their family requirements easily.