October 2001
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28 Reads
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9 Citations
Leadership and Management in Engineering
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Publications (1)
Citations (1)
... This is referred to as empathetic listening, and it is the highest and most desirable level of listening. It means "listening with the intent to understand" where a speaker is coming from emotionally as well as intellectually (Walesh 2000). To ensure understanding, it is necessary to clarify confusing communication and to seek out additional detail when there is none. ...
Reference:
Basic Traits of Effective Management
- Citing Article
October 2001
Leadership and Management in Engineering