Stephen Hope’s scientific contributions

Voice and data services for mobile customers have hitherto been offered only in isolation or loosely coupled, at best. The MOVE mobile middleware architecture enables the integration of voice and data services to a much higher degree. This paper describes how this architecture has been used, for demonstration purposes, to enhance a multimedia service for mobile customers, implemented under the form of a traditional Web site, with voice services typically provided by call-centre organisations. Summary Section 1 introduces the rationale beyond the provision of integrated voice and data services for mobile customers and states the technological objectives of the MOVE project. Section 2 briefly describes the network and middleware architecture designed by the MOVE consortium in response to the foreseen needs and expectations of customers and providers of a new generation of mobile voice-enabled multimedia services. Section 3 describes the demonstration scenario, used throughout the v...

The MOVE (AC 343) project is dedicated to combine voice and data based services in a single environment. Future personal communicators, i.e. Personal Digital Assistants (PDA) with wireless communication facilities, will allow harmonisation of voice and Internet services using a single access network such as UMTS. The MOVE middleware and its application programming interface (API) for this kind of terminals in conjunction with 3 rd generation networks will facilitate operation, adaptation and reconfiguration of voice and data calls for a variety of applications such as announcement services for weather, travel, help desks, call centres, and so called `What's-On' information retrieval, which are currently voice-based. 1.