January 2000
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86 Reads
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4 Citations
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January 2000
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86 Reads
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4 Citations
... In a broad sense, organisational effectiveness (OE) signifies an organisation's capacity to fulfil its mission (Bratton & Gold, 2012;Kotter, 2012) or more explicitly, the degree to which an organisation meets the needs of its customers (Robbins & Judge, 2015). The appropriateness of adapting the notion of OE to HEIs (which culminates in the construct of IE) is well documented in higher education literature (Ashraf & Kadir, 2012;Astin, 1993;Balduck & Buelens, 2008;Bitzer, 2003;Gibbs, 2010;Horn, 2013;Koopmans, 2014;Pascarella, 2001;Ronco & Brown, 2000). ...
January 2000