June 2021
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27 Reads
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3 Citations
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Publications (1)
Citations (1)
... For the benefits of omnichannel adoption to be realized, healthcare facilities institutions need to develop the right strategy for implementing these services properly [5][6][7][8]. By contextualizing this study in Portuguese healthcare institutions, the nuances of implementing such strategies pose unique challenges, which cover technological infrastructures, human resources, and organizational culture [2,4,8]. ...
- Citing Conference Paper
June 2021