Shraon I. O'Donnell’s research while affiliated with Pennsylvania State University and other places

... Love et al. (2011) highlight lack of sense of coherence and burnout-a multidimensional syndrome revealed by professionals who are subjected to stress associated with direct interpersonal contact with clients, which may adversely influence productivity and service quality. Although not fully controlled by brokers, other factors are found in the literature, namely: broker supply of information, time considerations, intuition about prices, number of houses in the broker's listing pool, time-on-the-market effects, buyer's perception/cognition, level of education of the buyer, buyer's income, buyer's temperament, value of buyer's time, number of clients visited, ethical values, quality of information available, ownership type, continuing professional development, qualifications, etc. (for further discussion, see O'Donnell and Geurts 1995;Schroeter 1995;Rudolph 1998;Jung and Jo 2000;Rutherford et al. 2005;Nwogugu 2007;Love et al. 2011;Agboola et al. 2012;Farzanegan and Gholipour Fereidouni 2014). ...

Reference:

A learning-oriented decision-making process for real estate brokerage service evaluation