July 2019
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19 Reads
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July 2019
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19 Reads
January 2018
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5 Reads
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3 Citations
International Journal of Wireless and Mobile Computing
January 2018
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15 Reads
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1 Citation
International Journal of Wireless and Mobile Computing
September 2017
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331 Reads
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10 Citations
IOP Conference Series Materials Science and Engineering
With the explosion of knowledge and information of the enterprise and the growing demand for intelligent knowledge management and application and improve business performance the knowledge expression and processing of the enterprise has become a hot topic. Aim at the problems of the electric marketing customer service knowledge map (customer service knowledge map) in building theory and method, electric marketing knowledge map of three levels of customer service was discussed, and realizing knowledge reasoning based on Neo4j, achieve good results in practical application.
... Measurements of physiological signals include neuronal electrical activity by electroencephalogram (EEG) [8], eye movements by eye movement (EOG) [9], heart rate by electrocardiogram (ECG) [10], muscle activity by electromyogram (EMG) [11], and tissue oxygenation by near-infrared spectroscopy (NIRS) [12], etc. In the 1980s, correlations between EEG and cerebral neurological decline were carried out in foreign studies which showed that EEG is sensitive to fluctuations in alertness, EEG changes more significantly with changes in alertness, and EEG can predict the decline in brain performance caused by sustained mental effort; in the 1990s, EEG research was further advanced, and people began to focus on changes in various bands of EEG during cerebral neurasthenia, and studies found that reduced alertness and fatigue in humans. ...
January 2018
International Journal of Wireless and Mobile Computing
... By extracting knowledge from dialogue business processes, voice information, and customer service experience and combining it with structured standard Q&A pairs in customer service KB, the power customer service KG is built with both top-down and bottom-up methods. The service process combined with the neural network model provides users with business consultation, fault recovery, and user satisfaction surveys, and other functions accurately and effectively locate their requests, realize efficient knowledge management [107], knowledge Q&A [108,109], and recommendation [110]. Therefore, intelligent customer service has become a research hotspot in the electric power field. ...
September 2017
IOP Conference Series Materials Science and Engineering