Sentot Imam Suprapto’s scientific contributions

Background: Patient retention is also an effort to retain old patients so they can continue to be reused in the hospital. Customer retention can provide an overview of customer satisfaction. Patient satisfaction is a very important asset because if patients are satisfied, they will continue to use the service they have chosen, but if they are dissatisfied, they are twice as likely to tell others about their bad experience. Therefore, to create patient satisfaction, hospitals must be able to create and manage a system to get and retain more patients. Purpose: To determine the relationship between the satisfaction and retention of patients at Amelia Pare Kediri Hospital. Method: This research uses quantitative research with a cross-sectional research design. The study population was all outpatients (excluding emergency room patients) and inpatients (excluding ICU patients) at Amelia Pare Kediri Hospital from October to December 2023, totaling 100 patients. The sampling technique used was total sampling, which met the inclusion criteria. The instrument uses a questionnaire. Data analysis was conducted using the Chi-square test with a CI of 95% and a degree of significance (α value) of 5% or 0.05. Results: The research results showed that the majority (64%) of respondents were female, almost half (43%) were >35 years old, and the majority (65%) of respondents had secondary education. Almost all respondents said they were satisfied (94%) compared to a few who felt dissatisfied (6%). Almost all of the proportion of patients who desire to make a repeat visit (86%) is greater than patients who do not want to make a repeat visit (14%). Only 4 of 6 patients (66.7%) were dissatisfied and did not wish to have a repeat visit, while only 10 of 94 patients (10.6%) were satisfied and did not wish to have a repeat visit. The probability test results show a value of 0.004, meaning a significant relationship exists between patient satisfaction and patient retention. Conclusion: Almost all patients expressed satisfaction as much as 94%, and almost the entire proportion of patients desired to make a repeat visit, namely 86%. The bivariate test results show a relationship between patient satisfaction and retention at Amelia Pare Kediri Hospital. This means that the greater the patient's sense of satisfaction, the greater the patient's desire to make repeat visits.

The incompleteness of medical record documents is a problem because medical records are often the only records that can provide detailed information about what has happened while the patient was treated at the Public health center. This will result in internal and external impacts because the results of data processing are the basis for making reports both internally at the Public health center and for external parties. The purpose of this study is to analyzethe effect of knowledge, motivation and tenure on the completeness of filling out medical records at Gayam Health Center. The design of this research is an observational quantitative research with a cross sectional approach with the focus of the research being directed at analyzingthe effect of knowledge, motivation and tenure on the completeness of filling out medical records at Gayam Health Center. The total population is 134 respondents and a sample of 100 respondents is taken using the Simple Random Sampling technique. The results of the research show that almost half of the respondents have high category knowledge as many as 62 respondents (62%). Most of the respondents have a moderate category of motivation as many as 42 respondents (42%). Most of the respondents have a working period of the middle category as many as 54 respondents (54%). Most of the respondents have complete category completeness as many as 78 respondents (78%). Based on the results of the Logistics Regression analysis shows that the p-value <0.05 then H1 is accepted so it is concluded that there is an influence of knowledge, motivation and tenure on the completeness of filling out medical records at the Gayam Health Center. It is hoped that health workers will be able to fill out medical records completely and correctly so that the patient care process can be monitored properly as well as to facilitate the claim process if the patient is a member of JKN.

A person's interest in services is related to the ability of the service provider to provide care. Public interest in utilizing outpatient services is influenced by several factors, including the patient's perception of the quality of outpatient services at the Puskesmas. The purpose of this study was to analyze the effect of service quality and perceptions on loyalty and interest in repeat visits of general patients at the Kalianget Public Health Center, Sumenep Regency. The design of this research is an observational quantitative study with a cross sectional approach with the focus of the research directed at analyzing the effect of service quality and perceptions on loyalty and interest in repeat visits of general patients at the Kalianget Public Health Center, Sumenep Regency. The total population is 191 respondents and the sample is 132respondents were taken using Simple Random Sampling technique. In the study, it was found that almost half of the respondents had sufficient service quality as many as 59 respondents (45%). Almost half of the respondents have a sufficient category perception as many as 57 respondents (43%). Almost half of the respondents have loyalty in the moderate category as many as 61 respondents (46%). Almost half of the respondents have an interest in the medium category as many as 58 respondents (44%). Based on the results of the Path Analysis analysis, it shows that the p-value <0.05 then H0 is rejected and H1 is accepted so it is concluded that there is a direct effectservice quality and perceptions of loyalty and interest in general patient repeat visitsat the Kalianget Health Center, Sumenep Regency. It is expected that general outpatients can provide constructive input and criticism so that the services provided can be as expected. Patients can also contribute to efforts to improve quality services, which pay attention to and focus on the interests of community members.

Patient's assessment of the services of health workers is based on the patient's experience. The patient experience aspect can be interpreted as a treatment or action from a nurse who is currently or has been undergoing, felt and borne by someone who uses health services.The purpose of this study is to analyze influence service quality, perception and response time to level of satisfaction with the Mobile JKN registration procedure at the Guluk-guluk Health Center, Sumenep Regency. The design of this research is an observational quantitative research with a cross sectional approach with the focus of the research being directed at analyzinginfluence service quality, perception and response time to level of satisfaction with the Mobile JKN registration procedure at the Guluk-guluk Health Center, Sumenep Regency. The total population is 134 respondents and a sample of 105 respondents is taken by using Simple Random Sampling technique. The results showed that most of the respondents had good service quality category as many as 58 respondents (55%). Most respondents have a good category perception as many as 58 respondents (55%). Most of the respondents have a fast response time category as many as 92 respondents (87.6%). Most of the respondents have a satisfied category of satisfaction as many as 60 respondents (57.1%). Based on the results of Multiple Linear Regression analysis shows that with a p-value of 0.000 <0.05 then H1 is accepted so it can be concluded that there is a simultaneous influenceservice quality, perception and response time to the level of satisfaction with the Mobile JKN registration procedure at the Guluk-guluk Public Health Center, Sumenep Regency with an effect of 81.2%. It is expected that respondents can provide constructive input and criticism so that the services provided can be in accordance with what is expected.

Licensing services provided by the government to the community ideally facilitate the community in its implementation. However, many people still complain about the current state of public services. Licensing services as a form of public service are still considered by the community to be too complicated in applying for permits, because of the many procedures that must be passed so that it takes a long time. The purpose of this research is to exploreanalysis of the readiness of a digital-based clinical operating permit recommendation system in Nganjuk Regency. The design of this study is a qualitative research with a phenomenological approach with the focus of the research directed at exploring the analysis of the readiness of a digital-based clinic operating permit recommendation system in Nganjuk Regency by triangulation. In addition, with a qualitative approach, it is hoped that the situation and problems encountered in these activities can be disclosed. The readiness of the community, especially for those who want to establish clinics and clinic owners in welcoming the application of the recommendation for a digital-based clinic operating permit, is quite good. Where the community is enthusiastic about this program, it can be realized immediately where this digital-based system can make it easier for individuals to apply for a clinic operating permit. Apart from the individual aspect, it is also necessary to prepare education or publication in the form of audio-visual related procedures for conducting digital-based operational permits, as well as related agencies must prepare the system as well as possible. Informants are expected to welcome this digital-based clinic operational permit recommendation program with high enthusiasm and it is hoped that if it is implemented in the future, it will be able to implement it properly and at the same time provide constructive criticism if the program still has shortcomings.

A person's interest in services is related to the ability of the service provider to provide services. The purpose of this research is to analyze the influence of perception, service quality, anxiety and type of surgery on patient interest in performing surgery at Sumber Glagah Hospital, Mojokerto Regency. The design of this study is a quantitative analytic study with a cross sectional approach with the focus of the research being aimed at analyzingthe influence of perception, service quality, anxiety and type of surgery on patient interest in performing surgery at Sumber Glagah Hospital, Mojokerto Regency with a population of a number 143 respondents and a sample of 105 respondents who were taken using purposive sampling technique. Data analysis using Linear Regression test.The findings found that Most of the respondents had the perception of a sufficient category as many as 65 respondents (61.9%). Most of the respondents had a sufficient service quality category as many as 66 respondents (62.9%). Most of the respondents had moderate anxiety as many as 61 respondents (58.1%). Most of the respondents had a selective category of operation as many as 92 respondents (87.6%). Most of the respondents have a moderate interest category as many as 69 respondents (65.7%). Based on the results of the Multiple Linear Regression analysis, it shows that with a p-value of 0.000 <0.05, H1 is accepted so it can be concluded that simultaneously there isinfluence perception, quality of service, anxiety and type of surgery on patient interest in performing surgery at Sumber Glagah Hospital, Mojokerto Regency with a magnitude of influence 70.4%. Basically, a person's interest can be influenced by various factors ranging from the patient's point of view, the quality of existing services and even the patient's level of anxiety.

Background: Some people feel it is taboo to talk about menstrual problems in their families, so that early adolescents do not have sufficient knowledge and attitudes about the physical and psychological changes related to menarche. Mental readiness is needed before menarche because feelings of anxiety and fear will arise, besides that, there is also a lack of knowledge about the self-care needed during menstruation. Mental readiness is needed before menarche because feelings of anxiety and fear will arise, besides that there is also a lack of knowledge about the self-care needed during menstruation. Method: The research design used the Quasy Expriement Study. The population was 152 students from Elementary School 02 and Islamic Primary School 01. With simple random sampling technique, it was obtained 112 respondents. The research instrument was a questionnaire. Result: The results of the study were analyzed by using logistic regression. The results of the study showed that the significance of health education was 0.000 <0.05, so that there was an effect of health education using video on student anxiety levels with an influence coefficient value of 2.756. Meanwhile, for knowledge with a significant value of 0.028 <0.05, there is an effect of knowledge with the level of anxiety with an influence coefficient value of 1.354. Conclusion:The results of the analysis show that there is an effect of video exposure about menarche on the level of knowledge and anxiety levels in Elementary School 02 and Islamic Primary School 01 grade 4, grade 5 and grade 6 students in Gemarang, Madiun Regency.

The role of health workers in administering health services is very important, especially as health service implementers, so it is natural that the ability and performance of health workers is one of the determinants of success in health services. The purpose of this research is to analyze Outpatient satisfaction in terms of service quality, perception and response time at Karangploso Public Health Center, Malang District. The design of this study was an observational quantitative study with a cross sectional approach with a sample of 105 respondents which is taken by Accidental Sampling technique. The finding result shows that p-value of 0.000 <0.05, H1 is accepted so it can be concluded that simultaneously there is an effectservice quality, perception and response time to outpatient satisfaction geriatricsat the Karangpploso Public Health Center, Malang District with the amount of influence of 84%. In patient satisfaction, it is influenced by various things, namely the suitability between the patient's expectations and the reality that the patient meets in the field, the second form of service during the service process provided by health workers and the responsiveness of health workers to patients.

The medical record department is one of the most important parts in the hospital's effort to provide excellent service to patients. The medical records section is indeed a part that is not directly involved in patient care, but other health workers need a medical record section in order to serve patients. The purpose of this study was to analyze internal customer satisfaction related to the service of the medical records department at Muhammadiyah Hospital Ponorogo. The research design used a descriptive quantitative research design. The sampling technique used was snowball sampling. The results showed that several obstacles were found, namely the speed of providing medical records, the accuracy of providing medical records, the management of KLPCM (Incomplete Filling Of Medical Records) and medical record officers who had medical record competence were still very limited. Improved services provided by the medical record department can increase internal customer satisfaction, and of course will have a direct impact on service to patients. nurses and hospital BPJS healthcare officers.

The high number of people with diabetes mellitus is due to changes in people's lifestyle, knowledge level, and awareness to do early detection of diabetes mellitus disease that is lacking, lack of physical activity, traditional dietary arrangements containing carbohydrates and fiber from vegetables to diet to the west with a composition of foods that have too much protein, fat, salt, and sugar. The purpose of the study was to find out the relationship of diet and lifestyle with blood sugar levels in the elderly with diabetes mellitus. The design of this research is crossectional analytics. The variables of this study are diet and lifestyle as independent variables as well as blood sugar levels as dependent variables. The study population is all elderly diabetes mellitus patients (> 50 years old) and can communicate well in the poly disease in dr. Moerdjito Jombang Hospital as many as 145 patients. Samples were taken with simple random sampling techniques as many as 107 respondents. The data was collected with questionnaire instruments and processed using editing, coding, scoring and tabulating and tested with linear regression tests. The results of this study showed that partially and simultaneously (simultaneously) independent variables can affect the occurrence of dependent variables due to the value of < 0.05. This indicates that modern lifestyles that often consume fast food or fast food cause an increased risk of DM disease, including consuming beverages containing artificial sweeteners and excessive consumption of carbohydrates that can increase the risk of developing DM disease higher. Unhealthy diet that is by ignoring the type, amount and schedule or frequency of consumption that can cause metabolic disorders in the body, one of which is disorders in glucose metabolism.