Sazly Anuar’s scientific contributions

e-Commerce today is a remarkable experience. However, finding and purchasing a right quality product based on numerous product reviews and manual rating in the e-commerce websites utilize much time among the consumers. This paper presents the problems faced by the consumers when buying products in e-commerce websites and a solution to solve the problems. Thus, the idea of an automated product rating system would be very useful for the consumers in which it rates the products automatically based on the reviews given by the buyers. To do this, a technique called Sentiment Analysis is used. It also ranks the products in order based on the product rating that is generated automatically. It would provide a way for the consumers to purchase their desired product within minutes. Surveys and interviews were conducted to find out the problems faced by consumers when purchasing a product online through e-commerce websites. There was also research conducted to study the product rating and product review section on the current e-commerce websites. To conclude, this automated product rating system eventually eases the consumers' effort and time from reading numerous reviews and trusting inaccurate product rating to find a best quality product for them.

Software maintenance is one of the most debated phases in software development process for so many years. Having reputed as the most expensive phase of software development life cycle (SDLC), it utilizes the maximum share of the overall project costs as well as time. Agile software development provides opportunities to assess the direction of a project throughout the development lifecycle. However, it does not ideally map with the existing software maintenance process. One of the highlighted issues is the difficulty for searching of information as well as lack of knowledge to solve the maintenance problems within certain time frame. Thus, the main objective of this study is to improve the governance of software maintenance process in an Agile development team. In doing so, a tool named Axita is developed to assist the software maintenance team for storing of information in central data repository and managing projects in more efficient and timely manner. Based on the literature review as well as mapping between the agile software development and the existing ISO software maintenance process, we also proposed six best practices to better govern the software maintenance process in an Agile development team, to overcome the difficulty of information finding and reduce the time spent to solve the maintenance issues. We believe that our study and findings complement the efforts that have been put forth in improving the way we manage software maintenance thus enhance the efficiency of the software development process. Â