January 2004
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204 Reads
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583 Citations
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Citations (1)
... Let us note that the required input is usually available to the organization. Indeed, the incident management log can be collected manually or it can use automatic platforms for digital workflows (e.g., ServiceNow, 2023), while the reference process can be easily defined using appropriate notations (e.g., BPMN (White, 2004), WorkFlow net (Salimifard and Wright, 2001)) by the process auditor (Sonteya and Seymour, 2012). ...
- Citing Article
January 2004