Ronald E. Rice's research while affiliated with University of California, Santa Barbara and other places

Publications (166)

Article
Purpose This study aims to examine some of the benefits and drawbacks of communication visibility. Specifically, building on communication visibility theory, the authors study how and why message transparency and network translucence may increase knowledge reuse and perceived overload through behavioral responses of vicarious learning and technolog...
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This study examines the implications of categorizing workers into essential and non-essential groups due to disruptions in work associated with—and the quality of organizational change communication about—the COVID-19 pandemic. Specifically, we examine how these cues trigger identity threats and influence the meaningfulness of work, consequently af...
Article
Nonprofit organizations have somewhat different foci, contexts, and resources than typical for‐profit organizations, so may have experienced and responded to COVID‐19 in ways not covered in traditional corporate research. We investigate the influence of nonprofit organizations' communication support and use, crisis experience and preparation, and e...
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This study investigates the relationships between the use of various organizational ICTs, communication visibility, and perceived proximity to distant colleagues. In addition, this study examines the interplay between visibility and proximity, to determine whether visibility improves proximity, or vice versa. These relationships are tested in a glo...
Article
This article first situates media multitasking in the changing media ecology. Then, grounded in concepts of stress and flow, limited capacity, and threaded cognition, it develops a four-dimensional theory of media multitasking intensity. Based on the key aspects of media multitasking intensity, the subsequent section proposes two primary influences...
Article
Concertive control (CC) theory has primarily been applied to traditional offline, work-based, closed membership teams. New organizational forms such as online communities have opened up additional sites in which CC processes may operate. This article makes several contributions to CC theory and research. First, it increases the applicability of CC...
Article
Uncertainty is inherent to science and science communication. However, the evidence appears mixed regarding whether portraying uncertainty in science communication has positive or negative effects. We review a diverse range of experimental literature ( k = 48; from 40 searches and 8000 retrievals), summarize the extant findings, and observe how the...
Article
Drawing on communication visibility theory, we examine how message transparency and network translucence influence employees' knowledge sharing and hiding, and in turn how those are associated with employees’ creativity. Applying regulatory focus theory, we further examine how promotion and prevention focus moderate the effects of message transpare...
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This study investigates how boundary communication mediates the effects of smartphone use for work after hours on work-life conflict and organizational identification. It draws upon boundary theory, work-family border theory, and a structurational view of organizational identification. The research site was a large Scandinavian company operating in...
Article
While uncertainty is central to science, many fear negative effects of communicating scientific uncertainties to the public, though research results about such effects are inconsistent. Therefore, we test the effects of four distinct uncertainty frame types (deficient, technical, scientific, consensus) on three outcomes (belief, credibility, behavi...
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Purpose The purpose of this paper is to investigate how four enterprise social media (ESM) affordances (visibility, association, editability and persistence) affect social network ties (instrumental and expressive), which, in turn, influence the in-role and innovative job performance of employees. Design/methodology/approach A survey of 251 ESM us...
Article
Purpose This study aims to take a public goods approach to understand relationships between collecting and contributing knowledge to an online knowledge sharing portal (KSP), mental model processing and outcomes at the individual and collective levels. Design/methodology/approach This study reports on a survey (N = 602) among tax professionals,...
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Self-management is increasingly required by people in jobs with flexible schedules and locations, freelance arrangements, and other forms of organizational job design. Successful self-management requires a sense of engagement with one’s work. We build from the substitutes for leadership literature to develop a model of work design focused on how co...
Article
Protracted conflicts are common and complex, and differ from other types of disputes because of their ongoing escalation, non-negotiable issues, unsuccessful interventions, and passage of time. Prior research on this topic lacks good operationalizations of these features. This not only makes it difficult to compare research on how journalists and m...
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The range and capabilities of multiple new media require us to master paradoxical aspects of their uses and implications. Furthermore, those same media may also come to master us, through those paradoxes. Based on prior literature, we develop a four-component taxonomy of sites of media mastery (technology, technology-use, social contexts, and indiv...
Article
The prevalence of uncertainty and opinion divergence frames in climate change news reporting has generated concerns about the misrepresentation of scientific consensus. We first develop reliable, valid, and more nuanced measures of often-conflated types of uncertainty and opinion divergence frames. Then we analyse the co-occurrence combinations of...
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New information and communication technologies can have paradoxical implications: they may be liberating and constraining at the same time. This field study examines the direct implications of personal social media use for work on employees’ autonomy and work pressure, and the indirect effects on exhaustion and work engagement. A total of 364 emplo...
Article
Several theories have sought to address responses to normatively deviant behavior, but have done so with a focus either on group-level or on individual-level behavior. Yet, due to some characteristics of online contexts, identities can be salient at both a group and/or individual level, creating a more complex set of influences on responding to dev...
Article
Interpersonal and mediated communication both play important roles in the diffusion of innovations, as part of the process, as well as the content, of diffusion. Yet the diffusion of new media has blurred the boundaries across interpersonal and mediated communication, and emphasized the decoupling of media from their attributes, summarized in the c...
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As Internet use grows globally, the digital divide has shifted beyond concerns about access and adoption to more subtle questions of skill, usage, and capital, and to new venues such as social networking sites (SNSs). Do digital divides persist across adoption/non-adoption of SNSs, across different SNSs, and across different capital-enhancing activ...
Chapter
Communication is core to organizational coordination, and coordination is an inherently communicative process that is fundamental to organizational functioning. Although conceptions vary widely, here organizational coordination consists of coordinating as the overarching process, coordinating mechanisms as the structures that are brought to bear, a...
Article
The concept of affordances has been increasingly applied to the study of information and communication technologies (ICTs) in organizational contexts. However, almost no research operationalizes affordances, limiting comparisons and programmatic research. This article briefly reviews conceptualizations and possibilities of affordances in general an...
Article
The knowledge deficit model proposes that more information increases public knowledge levels about a given topic and thus leads to improved attitudes and practice. However, research critiques the varying and limited ability of the deficit model. We argue that the deficit model can also produce an unintended cumulative advantage system: growing ineq...
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This final contribution to this special Journal of Language and Social Psychology issue on “using the science of language to improve translation of the language of science” places the articles in the context and nature of the broader literature on science communication, particularly as it relates to the media. This framework is crafted with a view...
Article
This study explores how mobile instant messaging use, affordances, and social capital may directly and indirectly influence positive employee outcomes. A field survey of 245Hong Kong real estate agents showed that their mobile instant messaging (MIM) use and affordances were positively associated with job performance, job satisfaction, and relation...
Article
Organizations are increasingly offering flexible work arrangements (FWA), which are associated with a variety of individual and organizational outcomes. Supervisors may support, discourage or prohibit employees’ access to and use of such programs. These actions and decisions can affect employees’ feelings of being respected, and their endorsement o...
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Integrating digital divide and diffusion of innovations approaches, this study analyzes individual-level and market-level influences on the 8-year cumulative adoption of the mobile phone in one developing country. Considering each year separately, as tests of the typical digital divide model, age, education, economic condition, Internet access, and...
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Online groups can become communities, developing group identification and fostering deindividuation. But is this possible for very large, anonymous groups with low barriers to entry, highly constrained formats, and great diversity of content? Applying social identity theory and social identification and deindividuation effects theory, this study as...
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We seek a simple model of job characteristics and leadership for workers in a digitalized work place, where self-management is increasingly required as more work is done through enterprise digital and social media rather than face-to-face interaction. We look to work location, supervisor communication, feedback from the work itself, technology supp...
Article
Several hypotheses about influences on college drinking derived from the social learning theory of deviance were tested and confirmed. The effect of ethnicity on alcohol use was completely mediated by differential association and differential reinforcement, whereas the effect of biological sex on alcohol use was partially mediated. Higher net posit...
Article
Flexible work can take many forms, is facilitated by the widespread adoption of organizational information and communication technologies (ICTs), and can have many possible benefits and disadvantages. Perspectives of boundary theory, work-family border theory, and work-life balance are used to frame reviews of relevant research, generating a set of...
Article
We identify, and then attempt to redress, four problematic issues in the organizational coordination literature. First, we distinguish coordinating as the overarching process, coordinating mechanisms as the structures that are brought to bear, and coordination as the in situ interaction. Second, we explicate and distinguish coordinating mechanism f...
Conference Paper
Full-text available
We seek a simple model of job characteristics and leadership for workers in a digitalized work place, where self-management is increasingly required as more work is done through enterprise digital and social media rather than face-to-face interaction. We look to work location, supervisor communication, feedback from the work itself, technology supp...
Article
This study examines coverage of the 2008-2009 negotiations between the Screen Actors Guild and the Alliance for Motion Picture and Television Producers, through 148 articles published in the Hollywood Reporter, the Los Angeles Times, and the New York Times. News coverage tended to focus on actions, strategies, and procedures; unions' actions agains...
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Understanding sociodemographic barriers to adoption and use of the Internet continues to be an important research topic, especially considering the increased importance of access and use of information and communication technologies around the world. Extending a digital divide framework, this study analyzes the influences on and relations among awa...
Article
Digital inequality can take many forms. Four forms studied here are access to Internet, use of different devices, extent of usage, and engagement in different Internet activities. However, it is not clear whether sociodemographic factors, or devices, are more influential in usage and activities. Results from an unfamiliar context show that there ar...
Article
Social media such as microblogs (Twitter™) allow more people to disclose more personal and private information more frequently to more others than ever before. But what is the nature of, and what factors influence, those disclosures? Applying concepts from research and theory on self-disclosure research and microblogging, this study analyses 3751 t...
Article
Our review of recent studies on ICT use in organizations seeks to answer three interrelated questions about ICTs and organizations: (1) What are the influences on ICT adoption, use, and outcomes? (2) Through what contexts and processes do ICTs occasion change, at different levels of analysis? And (3) What outcomes are associated with ICT adoption a...
Article
This article applies a communication/persuasion model to examine what characteristics of students on a United States university campus are associated with drinking bottled water. Survey results show that those who drank more bottled water included non-Whites, those who trusted traditional organizations more and environmental organizations and scien...
Article
People are increasingly viewing, providing, and recommending video content through the Internet. Applying the uses and gratifications framework, along with contextual age and generational theory, this study identifies and compares motivations for, and their influence on, traditional TV viewing and online user-shared video use among a U.S. sample of...
Article
Reducing STDs and HIV/AIDS incidence requires campaigns designed to change knowledge, attitudes and practices of risky sexual behavior and its consequences. In China, a significant obstacle to such changes is the stigma associated with these diseases. Thus one campaign intervention strategy is to train credible community popular opinion leaders to...
Article
This article examines a central question raised by the growth in Internet use: is Internet use associated with increased or decreased social interaction? First, it reviews relevant prior literature and research on the digital divide in general and the relationships of Internet use with social interaction. This overview grounds four research questio...
Chapter
The Sampling the Sea Project is a pilot online resource for teachers and students in grades 9–12, designed to improve learning beyond traditionally targeted cognitive dimensions such as knowledge, to include affective dimensions of learning such as attitudes, skills, intention, and efficacy, outcomes of sea food sustainability science, by means of...
Article
Each new communication medium provides different combinations and levels of way to facilitate and/or constrain social connections. These different patterns of connectivity in turn both represent and influence forms of social control. In particular, the Internet and mobile phones are fostering a sense of perpetual contact, the potential for pervasiv...
Article
In 1999, the National Telecommunications and Information Administration report Falling through the Net noted that "NTIA has found that there is still a significant "digital divide" separating American information "haves" and "have nots." Indeed, in many instances, the digital divide has widened in the last year." From the Internet's earliest days,...
Article
In 1999, the National Telecommunications and Information Administration report Falling through the Net noted that "NTIA has found that there is still a significant "digital divide" separating American information "haves" and "have nots." Indeed, in many instances, the digital divide has widened in the last year." From the Internet's earliest days,...
Article
Why do people share (or withhold) knowledge through online public knowledge management systems (KMS)? What benefits and costs might they experience from doing so? How does one’s ability to cognitively integrate the knowledge shared through a KMS affect these costs and benefits? Sharing knowledge, both contributing and collecting, requires active co...
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Most prior media use research has assumed that people use information and communication technologies (ICTs) independently of other ICTs, that is, as discrete media. This study uses cross-organizational, in-depth interview data to uncover the important role that ICT sequences play in persuasion, information exchange, and documentation. The primary o...
Article
This study analyzes how well two major newspapers – one from the US and one from the UK – cover important environmental issues. The article includes a literature review of media and the environment, problems with environmental media, and methods of assessing news quality; the research focus; methodology, with an explanation of the content categorie...
Article
The cell phone is a social medium developing into a multimedia digital platform that provides, obtains, and shares personal and social information. Thus, digital divide, social support, and privacy issues familiar to students of the Internet are here applied to understanding why people may be more or less interested in new text and video cell phone...
Article
A 2007 national public opinion survey of 1404 Americans revealed variations in sentiments concerning the desirability of several mobile healthcare technologies based on RFID. The survey appears to be the first reasonably national public opinion survey of US adults concerning their attitudes towards mobile healthcare technology. The survey revealed...
Article
Unusual routines are contradictory and frustrating subprocesses that inherently generate negative consequences for some organizations, system users, organizational representatives, customers, and clients while generating completely sensible and even effective outcomes for others. They embroil both customers and organizational members in work, delay...
Chapter
Our research, which began fielding surveys in 1995, and thereafter with variation in 1996,1997, and 2000, was apparently the first to use national random telephone surveymethods to track social and community aspects of Internet use, and to compare usersand non-users. Our program has explored the Internet in terms of trends in access, politicaland c...
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This paper seeks to offer a comprehensive list of potential barriers to the intra-organizational transfer of best practices. Based on a review of selected literature, three main barrier categories barriers are discussed. The first category is the organizational context, including institutional and organizational environment, absorptive capacity, co...
Article
Communities and community support systems should be designed to enable participants to work effectively towards conducting both collective and individual activities and achieving their goals. Such communities are called “Enabling Communities”. Our focus is the “systems” that support community members in doing whichever tasks or activities they need...
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This study analyzes the configurations of communication relationships in Korea through face-to-face, email, instant messaging, mobile phone, and short message service media. Through a web survey, we asked respondents to identify (1) for each of the five media (2) up to five of their most frequent communication partners, (3) the partner's social rol...
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With the rapid diffusion of the Internet, researchers, policy makers, and users have raised concerns about online privacy, although few studies have integrated aspects of usage with psychological and attitudinal aspects of privacy. This study develops a model involving gender, generalized self-efficacy, psychological need for privacy, Internet use...
Chapter
How does a team use a computer-mediated technology to share and reuse knowledge when the team is inter-organizational and virtual, when the team must compete for the attention of team members with collocated teams, and when the task is the creation of a completely new innovation? From a review of the literature on knowledge sharing and reuse using...
Article
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We seek to explain on what basis people choose to tell stigmatizing information about themselves to others. In particular, are there any rules governing how such decisions are made? We asked 70 HIV-positive individuals whether they knew various items of knowledge about their network members, and vice versa. These items range from things which might...
Article
Current pedagogical theory emphasizes the use of new computer-based instructional technologies for convergence, collaborative and participative learning, and in-class feedback. However, it is necessary to evaluate these technologies, especially to identify any student factors that might foster digital divides or differential outcomes. This study an...
Article
This study assesses a scale measuring appropriateness of media for a variety of organizational communication activities and then compares seven media across six organizational sites. The ranking of media were face-to-face, telephone, meetings, desktop video and videoconferencing, voice mail, text, and electronic mail. Although information exchange...
Chapter
IntroductionMessagesCommunication ArtifactsCommunication Characteristics of ParticipantsGroup CommunicationCommunication Networks and CollaborationCommunication Environments and InnovationImplicationsReferences
Article
The author would like to acknowledge the generous and helpful comments of Marsha Siefert, Lynne Markus, Charles Bantz, and two anonymous reviewers on previous versions of this article.
Article
This paper provides results from seven major nationally representative datasets (two in detail) from the Pew Internet and American Life Project to answer two primary questions: (1) what influences people to seek online health information and (2) what influences their perceived outcomes from having access to this information? Cross-tabulations, logi...
Article
This paper integrates disparate literatures to develop a summary model that proposes how different orientations (control or learning) toward a major organizational change effort, Total Quality Management, will generate different managerial information use environments, will require different managerial roles, and will thus involve different manager...
Article
The digital divide – differences in access to and usage of new communication technologies across sociodemographic groups – is a major policy and social issue. While results are fairly consistent on some topics (usage gaps are associated with education, income, and age), there are contradictions in other areas, and differences based on race and gend...
Article
This study summarizes prior reviews of new media and Internet research, and the growth of the term Internet in academic publications and online newsgroups. It then uses semantic network analysis to summarize the interests and concepts of an interdisciplinary group of Internet researchers, as represented by session titles and paper titles and abstra...
Article
This study analyzes a specific manifestation of individual adjustments associated with the implementation of a document imaging and a customer service database system: how the physical landscapes of users' desktops change. While the participants had different job functions and different levels of comfort with technology, all had on their desktops p...
Article
This study uses multiple theoretical perspectives and multiple methods to understand how organizational measures are used. Theoretical perspectives include organizational learning, Weickian sense-making, qualify management, and critical theory. Methods include surveys over three time periods, interviews, focus groups, process observation/tracking,...
Article
The abstract for this document is available on CSA Illumina.To view the Abstract, click the Abstract button above the document title.
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This chapter has three purposes: first, to review theoretical and practical aspects of the concept of community that may be relevant to a better understanding of relationships between mediated communication and community; second, to explore how personal mediated communication may be affecting the creation, processes, and fates of communities; and t...
Article
Results from a national representative telephone survey of Americans in 2000 show that Internet and mobile phone usage was very similar, and that several digital divides exist with respect to both Internet and mobile phone usage. The study identifies and analyzes three kinds of digital divides for both the Internet and mobile phones—users/nonuser,...
Article
This study examines whether technically "anonymous" comments entered by participants during group support system (GSS) brainstorming sessions are, in fact, unidentifiable. Hypotheses are developed and tested about the influences of comment length, comment evaluative tone, duration of group membership, and prior communication among group members on...
Article
One form of knowledge management is the use of measures, to foster learning, to transform individual tacit understanding to shared explicit sensemaking, to evaluate and improve processes and customer service, and even to rationalize and control organizational activities and workers. This article summarizes and applies four theoretical approaches--...
Article
This article provides an overview of the Syntopia Project and results from nationally representative telephone surveys of Internet use/nonuse and social impacts from 1995, 1996, 1997 and 2000. The main themes covered in the surveys are access, community/political involvement, and social interaction. After a brief overview of associations between In...
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This article explores how ordinary people used telephone technology during the September 11, 2001 terrorist attacks on the USA. Personal emergency communication is heavily imbued with emotional meaning. These messages address major life problems and values, such as leaving final messages and expressing love and concern, sometimes requiring extreme...
Article
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How does a team use a computer-mediated technology to share and re-use knowledge when the team is inter-organizational and virtual, when the team must compete for the attention of team members with collocated teams, and when the task is the creation of a completely new innovation? From a review of the literature on knowledge sharing and re-use usin...
Conference Paper
Full-text available
This paper describes a program of research designed to understand how knowledge-sharing and learning can be supported in virtual communities. To conduct this research, we propose the development of a series of knowledge sharing tools and procedures followed by a rigorous evaluation of the use of these tools in real virtual community environments. T...
Article
This article analyzes factors that influence a person's decision to become a quality examiner. Basic motivational needs, organizational identification, and demographic measures were the primary conceptual factors used in this study. Survey responses from examiners of Johnson & Johnson's Signature of Quality process and other employees showed that 1...