Roger J. Jiao's research while affiliated with Georgia Institute of Technology and other places

Publications (113)

Article
Facing an increasing demand and market competition for personalization, more and more service enterprises need to offer personalized service products to enhance customer satisfaction and the service level in a cost-effective manner. Service products are inherently coupled with service operations in order to leverage service satisfaction upon operat...
Article
Future cyber manufacturing is envisioned to be fulfilled in a crowdsourcing environment that will engage a large population of manufacturer crowds to collaborate with the cyber platform on a shared understanding of the tasks for delivering manufacturing as a service (MaaS). This review paper is motivated towards a symbiosis of crowdsourcing cyber p...
Article
Balancing and sequencing are two important problems in paced assembly lines planning. Many studies use a precedence graph to solve the problems. Fixed takt time (fTT) is used as the paced value of assembly lines, which ignores the real-time status of assembly lines. By analyzing the position of each product on the assembly lines and the working tim...
Article
Mass customization enables the integration of traditional flow line production with product platforms to accommodate abundant product-process varieties. These platform-based flow lines explore common process routes while highlighting rebatching scheduling with selectivity banks (RBS) to handle large process varieties across production stages at min...
Article
Passengers spend much time on elevator journeys in high-rise buildings every day, in which unnecessary stops caused by lack of cab capacity take up a certain proportion of the journey time. This study proposes real-time occupancy-aware smart dispatching to avoid pick-up failure by introducing the occupancy information that reflects elevator capacit...
Article
Traditional design requires designers to envisage a product operating environment in order to identify customer needs. Analyzing product usage context by collecting actual product operating data during the product in use empowers new opportunities for the projection of requirement specifications and understanding of use case scenarios. This paper p...
Article
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To meet a wide range of customer needs, a variety of product concepts can be modeled employing a platform approach. Whereas frequent market changes can be accommodated by dynamically modifying product concepts in iterations, capabilities in production are seldom well incorporated as part of design iterations. In this paper, a dynamic platform model...
Preprint
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Emotional design has been well recognized in the domain of human factors and ergonomics. In this chapter, we reviewed related models and methods of emotional design. We are motivated to encourage emotional designers to take multiple perspectives when examining these models and methods. Then we proposed a systematic process for emotional design, inc...
Chapter
Emotional design has been well recognized in the domain of human factors and ergonomics. In this chapter, we reviewed related models and methods of emotional design. We are motivated to encourage emotional designers to take multiple perspectives when examining these models and methods. Then we proposed a systematic process for emotional design, inc...
Article
Crowdsourced manufacturing enables companies to outsource and share manufacturing resources based on demand and capacity across the value chain. A postponement strategy is well recognized as an effective means to deal with supply chain risks and uncertainties of producing customized products. However, coordinated decision-making among product desig...
Article
Recent advances in the industrial Internet of Things and smart data analytics have empowered companies to shift towards an open manufacturing paradigm to crowdsource and share manufacturing resources based on demand and capacities across the value chain. Reconfigurable process planning (RPP) reconstructs the optimal process planning for each batch...
Poster
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https://www.journals.elsevier.com/advanced-engineering-informatics/call-for-papers/emerging-intelligent-automation-and-optimisation Advanced Engineering Informatics Call for papers on the special issue: Emerging intelligent automation and optimisation methods for adaptive decision making
Article
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A significant body of knowledge exists on inverse problems and extensive research has been conducted on data-driven design in the past decade. This paper provides a comprehensive review of the state-of-the-art methods and practice reported in the literature dealing with many different aspects of data-informed inverse design. By reviewing the origin...
Article
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Product design and development (PDD) involves various types of tradeoffs, for which multi-objective optimization has been a prevailing approach. Complex PDD optimization problems are associated with multidisciplinary decision makers and may encompass different levels of the design decision hierarchy. A practical concern is that many conflicting goa...
Article
Open manufacturing and crowdsourcing have been envisioned as a trend for industries to promote collaboration across different firms and support the sharing and exchange of knowledge and services throughout the value chain. Incorporating postponement decisions with the crowdsourcing strategy helps reduce the risk and uncertainty associated with prod...
Article
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Product family design (PFD) has been traditionally tackled as a single-level multi-objective optimization problem. This paper reveals a complex type of leader-follower joint optimization (LFJO) problems that are widely observed for PFD. Leader-follower decision making is inherent in product family optimization that involves multiple decision makers...
Article
Modular product platforming empowers product family design by identifying the common product platform and configuration of product variants for mass customization. The prevailing practice of fulfilling product families is to postpone certain customization modules in the downstream supply chain. Product platforming and postponement decisions are inh...
Article
Joint decision making of configuration design and supplier selection has been well recognised for successful development of modular product families. However, the prevailing practice for integrating supplier selection into product family design is limited to only one family generation and neglects the changes in customer demands and technological p...
Article
Full-text available
Mass customization has been well recognized as an effective means of providing product variety while keeping mass production efficiency. As a critical aspect of fulfilling mass customization, assembly system design is facing the challenge of handling high product and process variety. This paper presents a variety-driven clustering method for assemb...
Conference Paper
Full-text available
Ambitious manufacturers are challenged to satisfy a broad range of customers while ensuring that the emerging product variety can be produced. Current practice suggests that products and production systems are modeled separately until the late stages of development when the designs are fixed and modifications are costly. In this paper, both product...
Article
Product configuration is to make decisions on component selections and combination to constitute a customized product under mass customization production. However, the uncertainties (such as component supplies) in product configuration setting are not considered in the existing product configurators. To handle the uncertainty in component replenish...
Article
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User experience (UX) design plays a critical role in product experience engineering. To create a theoretical foundation of UX design, it is imperative to develop mathematical and computational models for elicitation, quantification, evaluation and reasoning of affective–cognitive needs that are inherent in the fulfillment of user experience. This p...
Article
Product line planning (PLP) aims at an optimal combination of product feature offerings, suggesting itself to be a determinant decision for a company to satisfy diverse customer needs and gain competitive advantages. Fulfilment of planned product lines must make trade-offs between product variety and production costs. To balance the costs of produc...
Article
Product family architecting (PFA) aims at identification of common modules and selective modules to enable product family configuration for mass customisation. Due to nowadays manufacturers moving more towards assembly-to-order production throughout a distributed supply chain, the common practice of outsourcing of certain modules entails make-or-bu...
Article
Product line design (PLD) is one of the most critical decisions for firms to be successful in a competitive business environment. Existing conjoint models for PLD optimization either have not accounted for the retaliatory reactions by incumbent firms to the introduction of new products, or have focused on the Nash game to model such competitive int...
Article
User Experience (UX) design has become an important factor of product success. One of the important issues involved in UX design is how to evaluate UX. In this research, UX evaluation is quantitatively fulfilled by the cumulative prospect theory, in which UX is perceived from the perspective of the decision making procedure of two alternative desig...
Article
Planning of an optimal product family architecture (PFA) plays a critical role in defining an organization׳s product platforms for product variant configuration while leveraging commonality and variety. The focus of PFA planning has been traditionally limited to the product design stage, yet with limited consideration of the downstream supply chain...
Article
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Viral product design involves sophisticated interactions between product portfolio planning and viral marketing. However, social network effects are mainly considered in marketing-related activities, and there is still limited investigation of the interplay between product design and viral marketing. In the context of social networks, it is importa...
Article
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Different from explicit customer needs that can be identified directly by analyzing raw data from the customers, latent customer needs are often implied in the semantics of use cases underlying customer needs information. Due to difficulties in understanding semantic implications associated with use cases, typical text mining-based methods can hard...
Article
With the development of social media, online social networks offer potential opportunities for firms to analyze user behaviors. Among many, one of the fundamental questions is how to predict product adoption, and the answer to this question lays the foundation for product adoption maximization and demand estimation in large social networks. However...
Article
Product family design by module configuration is conducive to accommodating product variety while maintaining mass production efficiency. Effective fulfillment of product families necessitates joint decision making of product family configuration (PFC) and downstream supply chain configuration (SCC), due to nowadays manufacturers’ moving towards as...
Article
With the manufacturer with mass customization paradigm extending its scope into global manufacturing network, module-based product family configuration and supply chain design should be simultaneously considered. This paper formulates joint optimization of product family and supply chain configuration as a leader-flower Stackelberg game. Product fa...
Article
Product-service systems (PSSs) deploy a selection of products and services in order to cope with diverse markets, so as to achieve a higher profit than would be possible by offering physical products alone. Modular design inherently contributes to the sustainability performance of PSS by material and resource reuse through the configuration of phys...
Conference Paper
Solar power systems are becoming increasingly popular due to the fact that solar power can offer time and money saving solutions for off-grid and grid-connected homes, cabins, and businesses with clean and affordable energy. However, there are still significant opportunities to reduce the cost of solar power systems by optimizing system design. We...
Article
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In order to incorporate both affective and cognitive factors in the decision-making process, a user experience (UX) evaluation function based on cumulative prospect theory is proposed for three different affective states and two different types of products (affect-rich versus affect-poor). In order to tackle multiple parameters involved in the UX e...
Article
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Usability of in-vehicle systems has become increasingly important for ease of operations and safety of driving. The user interface (UI) of in-vehicle systems is a critical focus of usability study. This paper studies how to use advanced computational, physiology-and behavior-based tools and methodologies to determine affective/emotional states and...
Article
Product family design is generally characterized by two types of approaches: module-based and scale-based. While the former aims to enable product variety based on module configuration, the latter is to variegate product design by scaling up or down certain design parameters. The prevailing practice is to treat module configuration and scaling desi...
Chapter
Managing multiple design projects of product family design necessitates exploitation of commonalities among various variant projects to achieve reduced time and cost. It is important to establish a design process architecture that captures the relevant design process information and to model the design process so as to integrate the logic of design...
Article
Full-text available
User experience (UX) design involves decision making for an optimal mix of product attributes to offer pleasurable UX. While the cognitive influences on human decision making have been well addressed, the affective elements for analyzing and simulating human perception on UX in the prevailing computational models are missing. In order to incorporat...
Article
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Design of complex engineered systems often involves optimization of multiple competing problems that are supposed to compromise to arrive at equilibrium optima, entailing a joint optimization problem. This paper reveals the leader-follower decision structure inherent in joint optimization problems. A Stackelberg game solution is formulated to model...
Chapter
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Emotional design plays an important role in the development of products and services towards high value-added user satisfaction and performance enhancement. One critical challenge in emotional design is the measurement and prediction of affect. Most current measurement and prediction methods are affected by many biases and artifacts. For example, v...
Article
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The prevailing practice of design for mass customization manifests itself through a configure-to-order paradigm, which means to satisfy explicit customer needs (CNs) and built upon legacy design. With pervasive connectivity and interactivity of the Internet and sensor networks, personalization has been witnessed in a number of industry sectors as a...
Article
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This study presents an introduction to mass customization in the product life cycle—the goal of mass customization, mass customization configurations, and new customer integration techniques, modular design techniques, flexible manufacturing systems (FMSs), and supply chain management methods. The study reviews three selected books and twenty-one s...
Article
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This study presents an introduction to mass customization in the product life cycle--the goal of mass customization, mass customization configurations, and new customer integration techniques, modular design techniques, flexible manufacturing systems ...
Article
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Because of economic globalization, modern product development has become greatly dependent on effectively leveraging external resources with customers, suppliers, technology providers, and business partners by means of inter-organizational collaborations. Consequently, supply chain management has received considerable attention, with studied that h...
Article
Design chain management requires many decision makers throughout the product development process. It is critical to reduce complexity and uncertainty of the design process by correctly modeling subjective data associated with decision makers’ preferences. This paper aims at using decision support to find optimal designs by modeling respondent prefe...
Article
This paper presents an approach of cost-based analysis of product variety by using modeling product families as logical bill-of-materials trees and assigning attributes to each component. By combining the product structure information with volume, cost and replenishment time, the proposed decision support tool can help to answer questions related t...
Article
Green modular design can facilitate life-cycle material efficiency through component material reuse and minimizing resource commitment throughout the product realization process. Traditional modular design has been motivated toward delivering variety at low cost, but with little incentive for material efficiency per se. The key technical challenge...
Article
Facilitating production process planning for product families, process platform planning (P3) has been well recognized as an effective means of achieving production efficiency. To support decision making in P3 automation, this study adopts graph rewriting systems to 1) organize large volumes of product and process data and 2) model production proce...
Conference Paper
The rational of incorporating material reuse considerations into modular design has been well recognized. The key technical challenge, however, lies in that such material reuse modularity must be consistent with and conform to the legacy structure of a technical system. This paper is geared towards a total system approach and introduces a game theo...
Article
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Leveraging product differentiation and mass production efficiency in mass customization basically entails a configure-to-order paradigm. In the engineer-to-order (ETO) business, however, companies build unique products in response to ‘foreseeable’ customer specifications. The key challenge of ETO mass customization lies in the complexity of accommo...
Article
The high failure rate of ERP implementation is due to a common pitfall that ERP projects are often enacted as merely investment into installation of IT infrastructure, rather than systematic planning of operation changes, business process re-engineering and a paradigm shift for the operation and management. To manage ERP investment in a changing en...
Article
This paper proposes an adaptive fuzzy control application to support a vendor managed inventory (VMI). The methodology applies fuzzy control to generate an adaptive smoothing constant in the forecast method, production and delivery plan to eliminate, for example, the rationing and gaming or the Houlihan effect and the order batching effect or the B...
Article
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Production configuration is well recognised as an effective means of planning production processes for product families. The major challenge of production configuration originates from the handling of the numerous constraints associated with product and process variety. This paper develops a constraint satisfaction approach to facilitate production...
Article
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Product ecosystem design entails complex user experience (UX) that involves interactions among multiple users, products, and the ambience. This paper aims to capture causal relationships between UX and design elements and in turn to provide decision support to product ecosystem analysis. A fuzzy reasoning Petri net is developed to deal with the unc...
Conference Paper
On one hand, design technologies provide solution principles to deliver product functions; on the other hand, they play a major role in achieving efficiency and effectiveness in product design and production. Recognizing this importance of technologies in product development and in response to the lack of investigation, this study proposes an appro...
Article
This study aims to predict different affective states via physiological measures with three types of computational models. An experiment was designed to elicit affective states with standardized affective pictures when multiple physiological signals were measured. Three data mining methods (i.e., decision rules, k-nearest neighbours, and decomposit...
Article
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Satisfying diverse customer needs leads to pro-liferation of product variants. It is imperative to model the coherence of functional, product and process varie-ties throughout the design chain. Based on a model-based systems engineering approach, this paper applies the Sys-tems Modeling Language (SysML) to model design chain information. To support...
Article
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Recognizing the importance of user experience (UX) in product ecosystems, this paper examines the fundamental issues underlying product ecosystem design, including implications of a product ecosystem, the notion of the ambience, as well as UX in terms of affect and cognition. A conceptual model is outlined to elucidate the critical factors and the...
Article
It is increasingly common to see computer-based simulation being used as a vehicle to model and analyze business processes in relation to process management and improvement. While there are a number of business process management (BPM) and business process simulation (BPS) methodologies, approaches and tools available, it is more desirable to have...
Conference Paper
The prevailing practice of design for mass customization manifests itself through a configure-to-order paradigm, which means to satisfy explicit customer needs and built upon legacy design. With pervasive connectivity and interactivity of the Internet and sensor networks, personalization has been witnessed in a number of industry sectors as a promi...
Conference Paper
Modern enterprises are increasingly moving towards the workflow paradigm in modeling their business process. One prevailing approach counts on process mining that aims to discover workflow models from log files which contain rich process information. The process models discovered are then used to model and design information systems intended for wo...
Article
Full-text available
Evidence from prior research has demonstrated that exocentric views of the environment can facilitate the acquisition of survey knowledge in a virtual environment. The present study examined the effect of different exocentric views on judging the relative direction of objects. During the participants' vertical movement in a virtual room, participan...