Rikard Lindgren's research while affiliated with Högskolan i Borås and other places

Publications (62)

Article
Technology standardization unfolds as a dialectic process marked by paradoxical tensions. However, standardization research has yet to provide a dialectic analysis of how tensions and management responses interact recursively over time, and with what effect. In this paper, we apply dialectics to analyze an action research study of a Swedish initiat...
Article
Full-text available
Digital platforms are an organizational form made up of a technological architecture and governance mechanisms for managing autonomous complementors. A platform's success depends on their engagement in value creation and capture. Prior studies of such engagement have mainly focused on a platform's governance mechanisms without recognizing their int...
Article
Digital infrastructures enable delivery of information services in functional areas such as health, payment, and transportation by providing a sociotechnical foundation for partnership governance, resource reuse, and system integration. To effectively serve emerging possibilities and changing purposes, however, a key question concerns how an infras...
Article
Digital infrastructures enable delivery of information services in functional areas such as health, payment, and transportation by providing a sociotechnical foundation for partnership governance, resource reuse, and system integration. To effectively serve emerging possibilities and changing purposes, however, a key question concerns how an infras...
Article
Full-text available
Past research provides instructive yet incomplete answers as to how incumbent firms can address competing concerns as they embrace digital innovation. In particular, it offers only partial explanations of why different concerns emerge, how they manifest, and how firms can manage them. In response, we present a longitudinal case study of Volvo Cars’...
Article
Full-text available
The idea of an ecosystem suggests a holistic framing of how heterogeneous actors relate to one another and of the dynamics of their relationships. Because of the dynamics some relationships will become uncertain, posing significant challenge to the identity of participating organizations. Unfortunately, the Information Systems (IS) literature has n...
Conference Paper
Although extant research convincingly argues that managers can change product innovation practices by exploiting new forms of generativity afforded by digital technology, the literature has so far been silent on how incumbent firms may conceive of and implement requisite generative capability. Against this backdrop, we report from an action researc...
Article
Failed or partially failed information systems (IS) investments continue to be a problem in both public and private sectors. Although there are many causes of such failure, lack of clarity about the goals and benefits expected and how they are to be realized is one of the major contributors. This is particularly so in the public sector where the pu...
Conference Paper
Full-text available
In this paper, we point to the potential and implications of digital traces as novel data source in the study of contemporary activities and behaviors. We do this to raise awareness of IS researchers of such traces in increasingly complex sociomaterial practices. We develop a two-dimensional framework of data sources (subjective/objective and digit...
Conference Paper
Full-text available
There has been little theorizing so far about the creation of new standards-based information services in public organizations. In this paper, we explore through a longitudinal case study at the Swedish Road Administration (SRA) how two standards - Alert-C and Location Code - were adapted as to deliver a traffic information service called RDS-TMC....
Article
Full-text available
IS researchers have so far developed conceptual propositions rather than empirical insights into what it takes to green an industry in practice. This paper analyzes an ongoing ten-year action design research effort, which seeks to leverage transport coopetition for environmental sustainability by guiding vertical standard design. Drawing on extensi...
Article
Design research (DR) positions information technology artifacts at the core of the Information Systems discipline. However, dominant DR thinking takes a technological view of the IT artifact, paying scant attention to its shaping by the organizational context. Consequently, existing DR methods focus on building the artifact and relegate evaluation...
Article
In recent y ears, knowledge management systems (KM-systems) for handling organizational knowledge have been the subject of sizeable interest within the research fields of CSCW and IS. However, information technology (IT) for managing competence has been debated less extensively. This paper describes and evaluates the design of Competence Visualizer...
Article
Full-text available
Recent advances in mobile and wireless technology have made possible new types of information systems supporting key activities in transport organizations. By including mobile actors and equipment, such technology is a key enabler for realizing the vision of enterprise system support in this context. This paper focuses on a particular type of trans...
Article
Full-text available
Design research (DR) positions information technology artifacts at the core of the Information Systems discipline. However, dominant DR thinking takes a technological view of the IT artifact, paying scant attention to its shaping by the organizational context. Consequently, existing DR methods focus on building the artifact and relegate evaluation...
Chapter
Ubiquitous computing environments grant organizations a multitude of dynamic context data emanating from embedded and mobile components. Such data may enhance organizations’ understanding of the different contexts in which they act. However, extant IS literature indicates that the utility of context data is frequently hampered by a priori interpret...
Article
Abstract Information systems (IS) research on user involvement has primarily theorized relationships between developers, managers and users in systems development. However, so far, marginal attention has been paid to differences in user involvement practices between information systems. This paper explores user involvement in developing mobile and...
Conference Paper
Given that ubiquitous computing environments are becoming integral to organizational processes in many industries, the integration of previously unconnected technologies is a worthwhile subject of study. However, there are few studies that investigate how organizations adopt assemblages of heterogeneous technologies across contexts. Recognizing tha...
Article
Full-text available
Many transport organizations seek to develop seamlessly integrated computing environments. A central problem in attempts to realize such ubiquitous transport systems is the divide that exists between stationary transport management systems and mobile applications such as embedded vehicle sensor networks and in-vehicle services for message handling....
Article
Ubiquitous computing environments grant organizations a multitude of dynamic context data emanating from embedded and mobile components. Such data may enhance organizations' understanding of the different contexts in which they act. However, extant IS literature indicates that the utility of context data is frequently hampered by a priori interpret...
Article
The capability to establish boundary-spanning practices within and across organizations has for long been recognized as a key strategic resource. As organizations are becoming distributed and dynamic, they will be increasingly populated by multiple functional, geographical, hierarchical and professional boundaries. The inherent complexity of such s...
Article
Full-text available
Many researchers argue that information systems (IS) can play an important role in supporting organizational knowledge application. However, recent IS research indicates that knowledge management systems (KMS) often fail when implemented in the knowledge work practice of contemporary organizations. While KMS maintenance has been recognized as an im...
Article
This paper examines the front-end process of inter-organizational IT innovation. In particular, it focuses on the nature and role of architectural knowledge. Such knowledge is important for development of architectures capable of serving the goals of heterogeneous actors and technologies. Yet, surprisingly little research has been done on how archi...
Chapter
Full-text available
This chapter is motivated by one simple question: Why do so many knowledge management systems (KMS) fail when implemented in organizational knowledge work practice? Indeed, imbalance between the desire for accurate content and the workload required to achieve this still appears to be a critical issue, resulting in KMS of little use for organization...
Article
Full-text available
Linking heterogeneous and independent IT components into architectures is central to seamless service deployment in industry networks. In this paper, we provide a theoretical perspective on how architectural knowledge may be developed to enable IT innovation in ubiquitous computing environment settings. This perspective is formalized as a research...
Article
Full-text available
This chapter is motivated by one simple question: Why do so many knowledge management systems (KMS) fail when implemented in organizational knowledge work practice? Indeed, imbalance between the desire for accurate content and the workload required to achieve this still appears to be a critical issue, resulting in KMS of little use for organization...
Article
Full-text available
Project-based ways of organizing are characterized by temporary structures, idiosyncratic work arrangements and non-routine, creative tasks. As such, projects hold great promise for learning and knowledge creation at the level of the individual participant, but their transient nature offers little sup- port for the sedimentation of such learning wi...
Article
This chapter explores the nature of action research in new product development. Characterized by pressures associated with product concept effectiveness and process performance, new product development is a challenging but rewarding setting for action research. By re-assessing a previously reported action research study in the automotive industry,...
Article
Full-text available
Many researchers argue that information systems (IS) can play an important role in supporting organizational knowledge application. However, recent IS research indicates that knowledge management systems (KMS) often fail when implemented in the knowledge work practice of contemporary organizations. While KMS maintenance has been recognized as an im...
Article
Full-text available
The emergence of ubiquitous computing offers new possibilities and opportunities for organizations attempting to improve their productivity and effectiveness. in particular, the promises of ubiquitous computing are attractive to organizations such as transport firms, in which coordination of diverse sets of mobile units is central to organizational...
Article
Ubiquitous computing envisions seamless access of mass-scale services over the multitude of contexts that users encounter in their everyday mobility. However, to be successful such computing must simultaneously be designed to provide transparent, integrated, and convenient support in localized use contexts. Thus, the issue of multi-contextuality ma...
Chapter
This chapter approaches sustained car conversations across mobile phones and in-car phone resources as a session management problem. Addressing this problem, the chapter outlines a session management model for user-controlled media switches during ongoing phone conversations. The model makes a distinction between the user and the infrastructure lev...
Article
The objective of this paper is to inform the design of information systems that support competence development in a work context. The paper builds on an action research study which followed the logic of (1) developing a general design framework mainly based on situated learning theory, (2) developing design concepts based on the design framework, a...
Article
Even though the literature on competence in organizations recognizes the need to align organization level core competence with individual level job competence, it does not consider the role of information technology in managing competence across the macro and micro levels. To address this shortcoming, we embarked on an action research study that de...
Article
Full-text available
Much research argues that information technology can have a positive influence on knowledge application. However, practical results from research on knowledge management systems indicate that such systems often fail when implemented in contemporary organizations. Whilst maintenance of knowledge management systems has been recognized as an important...
Article
Full-text available
When it comes to investigating the relationship between the social and the technical, the Information Systems (IS)discipline has been a net importer of theories. These theories often carry differing interpretations of central concepts, which then become both contusing and difficult to integrate. In response to calls for IS to become a reference dis...
Conference Paper
Full-text available
Much research argues that information technology can have a positive influence on knowledge application. However, practical results from research on knowledge management systems indicate that such systems often fail when implemented in contemporary organizations. Whilst maintenance of knowledge management systems has been recognized as an important...
Article
Full-text available
Most of today's organisations implement intranets to support, amongst other things, their knowledge management processes. Although intranets appear to be ideal arenas for organisational members to meet and share knowledge quickly and efficiently, actual usage in organisational practice seems limited. Intranets are typically marginalised to one-way...
Article
Full-text available
Existing competence systems are based on a rationalistic view of competence. While these competence systems might work in job-based organizations, we argue that in more dynamic settings, such as in knowledge-based organizations, the interest-informed actions that capture the emergent competencies of tomorrow require different types of information t...
Conference Paper
Full-text available
Most of today's organisations implement intranets to support, amongst other things, their knowledge management processes. Although intranets appear to be ideal arenas for organisational members to meet and share knowledge quickly and efficiently, actual usage in organisational practice seems limited. Intranets are typically marginalised to one-way...
Article
Despite the considerable research interest shown in various types of knowledge management systems, not much academic work can be found on information technology (IT) support for managing competence. This paper addresses this shortage by presenting an18-month action case study of the design, implementation, and evaluation of a traditional competence...
Article
This paper examines barriers to adopting competence systems in knowledge work practice. On the basis of a technology review and a user site investigation, the paper relates the technical features of the investigated competence systems to the adoption barriers identified in six user organizations. The multiple-case study shows that the competence sy...
Article
Full-text available
Today many organizations are reliant on the knowledge and competence of individual organizational members. Information systems to support knowledge management (KM) are therefore considered to be vital tools in order to achieve competitive advantage. In this paper, we report the results from a field research study of such systems in a knowledge-inte...
Article
DDOML09This paper describes and evaluates the design of Competence Visualizer (CV), which is a competence system generating competence patterns of organizational groups. The system provides novel features that: (1) make it possible to survey competence status of teams in varying sizes at a specific moment; (2) handle information about both existing...
Article
Full-text available
Despite the considerable research interest shown in various types of knowledge management systems, not much academic work can be found on information technology (IT) support for managing competence. This paper addresses this shortage by presenting an 18-month action case study of the design, implementation, and evaluation of a traditional competenc...
Article
Full-text available
Information technology (IT) support for managing competence is based on a rationalistic view of competence. While these competence systems might work in rationalistic organizations, we argue that in more dynamic settings, such as in innovative organizations, the interest-informed actions that capture the emergent competencies of tomorrow require di...
Article
Full-text available
This paper presents a case study concerning the development of a knowledge management system (KM-system) for managing competence. The reason for this presentation is to improve the design of such systems, and through that increase the existing body of research within the IS- and CSCW communities. The main results from this research include fields o...
Conference Paper
This paper reports ethnographical research in search of new ways of designing CSCW systems that support knowledge management in a semi-virtual organization. One such way, suggested in this paper, is the design of mobile CSCW systems from the perspective of the developed NIR-model. According to the principles of the NIR-model and the empirical findi...
Conference Paper
This paper presents the results from a multiplecase study of knowledge management systems (KM-systems) in practical use. A set of general problem areas concerning the investigated KM-systems has been identified. These problem areas constitute the starting point of the discussion regarding design implications of KM-systems. One conclusion is that si...
Article
This paper examines practical applications of the concept of the co-constructive system. Co-constructive information systems have been discussed in Forsgren (1988). They are characterized by the information system creating the socially creative unit of activity together with the actors. The activity has the capacity therefore to react to itself and...
Article
Full-text available
this paper we hope to contribute to this debate by reporting from a survey of competence management systems. The method we have used is action research that is conducted together with four industrial partners. Two of them are global firms, EHPT (former Ericsson/Hewlett-Packard Telecom) and Volvo Truck Corporation and the other are Swedish IT consul...
Article
Added t.p. with thesis statement inserted. Thesis (doctoral)--Göteborgs universitet, 2002. Includes bibliographical references.
Article
There are several ways that organizations can support knowledge management (KM). Some are cognitive while others focus more on collaboration in communities. There are also a number of ways to design systems to support KM, but few of these deal with the tacit dimension of knowledge and competence. As several researchers have criticized existing KM s...

Citations

... In Information Systems (IS) research, dialectical inquiry is particularly useful for representing and navigating the contradictory nature of technology in practice (Carlo et al. 2012). For instance, dialectic principles have guided IS researchers to approach multiple core IS phenomena in various ways, including IS development (Bjerknes 1991;Moe et al. 2017;Molnar et al. 2017), IS adoption (Berente and Yoo 2012), IS use (Ciriello et al. 2019;Karjalainen et al. 2019), IS governance and management (Currie et al. 2018;Lindgren et al. 2021), and the future of digital work (Conboy et al. 2020;Wang et al. 2020). As such, dialectics could help to achieve high-quality, high-impact publications for a broad range of IS scholars. ...
... Regardless of whether the analyzed platform is transactional (that is, exchange facilitator), innovative (that is, providing base technologies and systems to other businesses), or hybrid (that is, transactional and innovative; 1 For more details on the Digital Services Act go to: https://digital-strategy.ec.europa.eu/en/policies/online-platforms Gawer, 2014), recent work shows the increased economic and societal relevance of digital platforms (for example, Hagiu, 2009;Jullien, 2012;Parker et al., 2017;Saadatmand et al., 2019;Teece, 2018). ...
... Single case studies are common in IS research because they offer researchers the potential to reveal new insights through unique, extreme, or particularly revelatory cases (Yin, 1989). For example, prior IS studies employing single cases have been published in the healthcare (Johnston et al., 2019a), energy (Karjalainen et al., 2019), banking (Gregory et al., 2018), government (Koutsikouri et al., 2018), with total assets between $2 billion and $4 billion. Information security is highly valued by the 14 university. ...
... As working partners experience affective transitioning, they are likely to open themselves to new and conflicting perspectives, resulting in divergent thinking, which "allows one to explore in different directions from the initial problem state, in order to discover many possible ideas and idea combinations that may serve as solutions" [27]. This process is generative, as new possibilities and suggested compromises act as "probes" that force individuals to confront their differences and reconsider what is essential [28]. It encourages team members to reconsider past decisions and new possibilities in light of new information and uncertainties [29]. ...
... Negative indicators are just the opposite. Its calculation formula is as follows [16]: ...
... These data sources provided the 'real world' perspective ontologically, from which the interpretive approach supported us to identify the causal structures ( Pawson and Tilley's (1997) context-mechanism-outcome (CMO) configuration guided the overarching data analysis approach for this case study. The analysis involved the breaking down of the key events into the effects and outcomes realised from which the triggers or conditions were identified (Henfridsson and Bygstad, 2013;Koutsikouri et al., 2017). This approach also guided the identification of the change events or incidents that in turn influenced the socio-technical actions that yielded the systems changes (Lyytinen and Newman, 2008), i.e., the digital transformation process. ...
... Another concept connected strongly to the peopleor interactional-based approaches is that of tacit knowledge and in particular the differences between tacit knowledge and explicit knowledge. Polanyi (1966) as cited in Stenmark (2002) describes how the phrase 'tacit knowledge' refers to knowledge that cannot be easily articulated, and thus only exists in people's hands and minds, manifesting itself through actions; and goes on to describe 'explicit knowledge' as being knowledge that has been captured and codified into manuals, procedures and rules, and is easy to disseminate" ...
... In information systems research, digital transformation has arisen as an important issue in strategic information systems research (e.g. Magnusson et al. 2020;Svahn et al. 2017;Tripsas 2009). It has been suggested that digital transformation is initiated by a process where digital technologies create disruptions that trigger strategic responses from organizations (Vial 2019). ...
... Our study employs an action design research method (ADR; Sein et al., 2011) to learn how biases in data shape design practices. ADR comprises four interconnected phases: (1) problem formulation, ...
... There is strong literature on datafication (McNeill 2021). Recent work classifies the multi-layered supremacy of algorithmic power (Andersen et al. 2016) while identifying impenetrable algorithmic systems called black boxes (Yang and Pandey 2011;Letouzé and Sangokoya 2015), and epistemological disproportionateness between powers of critique and scientific practice (Elwood 2007;Baack 2015). Much scholarship tackles data biases or how regulation can be developed around an ethical computation (Goodman and Flaxman 2017). ...