Pieter Van Brakel’s research while affiliated with Cape Peninsula University of Technology and other places

Purpose The paper aims to present the findings of an empirical study carried out as part of an ICT (Information and Communications Technology) data‐gathering exercise that would culminate in the promulgation of a national ICT policy for Botswana. The purpose of the study is to characterize the ICT sector in terms of, among other things, the skills needs in the sector for the purpose of powering the emerging digital economy. Moreover, the study – through review of literature – extends, to cover the status of ICT skills for the digital economy both in developed and developing countries. Design/methodology/approach The study used qualitative design. Focus group discussions were used to collect data from key stakeholders in the ICT sector. The stakeholders included: ICT enterprises, Citizen Owned IT companies lobby group (CORBIT), Botswana Telecommunication Corporation, Botswana Power Corporation, business community, academia, and legal experts. Data collected were analyzed using thematic categorization. Results were presented using descriptive and narrative form. Findings The findings generally suggest that there is an acute global shortage of high skilled and hands‐on personnel necessary for steering the emerging digital economy in both developed and developing countries including Botswana. In addition, there is a serious skills gap for certified specialists to help develop the sophisticated applications necessary to power the digital economy and more so the applications that depend on it. Research limitations/implications The empirical part of the study was limited to the ICT sector of the economy in Botswana. A similar study covering all sectors of the national economy will provide a complete picture of ICT skills needs for the nation and its preparedness to partake in the emerging digital economy. Practical implications ICT, particularly the internet, is having a significant impact on the operations of business enterprises and is claimed to be essential for the survival and growth of nations' economies. Botswana Government has realized the folly of depending largely on diamond mining for long‐term economic development. Consequently, it is encouraging the development of the ICT sector as a way to diversify its economy and position itself to play a leading role in the global emerging digital economy. Originality/value This study provides a framework for ICT skills development strategies that can enable countries to participate competitively in the emerging digital economy.

This paper is an offshoot of the findings of a doctoral thesis carried out at the University of Johannesburg (formerly Rand Afrikaans University) in South Africa on the assessment of e-readiness tools with respect to information access. The paper argues that information is a key component in the e-readiness equation and yet it is not given much emphasis in the e-readiness extant tools, but is instead subsumed under Information and Communication Technology (ICT). The paper notes that the various major segments of e-readiness as synthesised from existing tools are scattered in different tools making their use painstakingly cumbersome. The paper proposes a new e-readiness integrated tool that emphasises information access and also collocates the various segments of organizational, ICT, human resources, and external readiness into one single tool.

Purpose The paper aims to present the e‐readiness status of small and medium‐sized enterprises (SMEs) in the information and communication technologies (ICT) sector in Botswana and make comparisons with global trends. Design/methodology/approach The paper is based on a doctoral project that was carried out at the University of Johannesburg from 2002 to 2005. A qualitative approach was employed using both focus group discussions and in‐depth interviews to collect data. Findings The findings revealed that SMEs in Botswana, like their counterparts in most developing countries, had not achieved a reasonable measure of e‐readiness status compared to the developed world. Research limitations/implications There is paucity of research on the e‐readiness of SMEs in developing countries, especially with respect to information access. Furthermore e‐readiness, being a new phenomenon, does not yet have an established theoretical basis and a universally acknowledged definition. Practical implications This study presents a framework that has the potential to assist governments, especially in the developing world, to make informed ICT investment decisions that will enable SMEs to penetrate the international electronic business environment. Moreover, the findings provide a lens through which SMEs, especially in developing world, would benchmark their e‐readiness status against the best in the world and effectively undertake corrective measures. Originality/value The existing e‐readiness measurement tools are largely quantitative and only address the qualitative dimension of the phenomenon in a limited way. In addition, the tools focus more on ICT, business, policy and legislative framework and underplay the information access factor. Furthermore, whereas e‐readiness research is increasingly populating development, IT and business literature, little is happening within the information science discipline. Finally, most e‐readiness studies have confined to macro (national) assessments and ignored sectoral‐level environments.