January 2003
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138 Reads
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290 Citations
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January 2003
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138 Reads
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290 Citations
... Research reveals that the call for the shift or integration between the traditional functional management model with the famous "business process management" approach has proved challenging [31]. However, the lack of a universally accepted definition of BPM does not stop scholars and practitioners from attaching connotations to it. ...
January 2003