October 2022
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36 Reads
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2 Citations
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Publications (1)
Citations (1)
... Christoph Hennebold et al. [10] discussed the current state of complaint management within customer relationship management (CRM) and highlighted the need for a new machine learning (ML) based approach to improve efficiency and accuracy. It detailed the preprocessing of complaint data, the application of active learning (AL) for classification, and the evaluation of the proposed system using real complaint data. ...
- Citing Conference Paper
- Full-text available
October 2022