Monica S. Lam’s research while affiliated with Stanford University and other places

While language model (LM)-powered chatbots and generative search engines excel at answering concrete queries, discovering information in the terrain of unknown unknowns remains challenging for users. To emulate the common educational scenario where children/students learn by listening to and participating in conversations of their parents/teachers, we create Collaborative STORM (Co-STORM). Unlike QA systems that require users to ask all the questions, Co-STORM lets users observe and occasionally steer the discourse among several LM agents. The agents ask questions on the user's behalf, allowing the user to discover unknown unknowns serendipitously. To facilitate user interaction, Co-STORM assists users in tracking the discourse by organizing the uncovered information into a dynamic mind map, ultimately generating a comprehensive report as takeaways. For automatic evaluation, we construct the WildSeek dataset by collecting real information-seeking records with user goals. Co-STORM outperforms baseline methods on both discourse trace and report quality. In a further human evaluation, 70% of participants prefer Co-STORM over a search engine, and 78% favor it over a RAG chatbot.

Recent work integrating Large Language Models (LLMs) has led to significant improvements in the Knowledge Base Question Answering (KBQA) task. However, we posit that existing KBQA datasets that either have simple questions, use synthetically generated logical forms, or are based on small knowledge base (KB) schemas, do not capture the true complexity of KBQA tasks. To address this, we introduce the SPINACH dataset, an expert-annotated KBQA dataset collected from forum discussions on Wikidata's "Request a Query" forum with 320 decontextualized question-SPARQL pairs. Much more complex than existing datasets, SPINACH calls for strong KBQA systems that do not rely on training data to learn the KB schema, but can dynamically explore large and often incomplete schemas and reason about them. Along with the dataset, we introduce the SPINACH agent, a new KBQA approach that mimics how a human expert would write SPARQLs for such challenging questions. Experiments on existing datasets show SPINACH's capability in KBQA, achieving a new state of the art on the QALD-7, QALD-9 Plus and QALD-10 datasets by 30.1%, 27.0%, and 10.0% in F1, respectively, and coming within 1.6% of the fine-tuned LLaMA SOTA model on WikiWebQuestions. On our new SPINACH dataset, SPINACH agent outperforms all baselines, including the best GPT-4-based KBQA agent, by 38.1% in F1.

Programming LLM-based knowledge and task assistants that faithfully conform to developer-provided policies is challenging. These agents must retrieve and provide consistent, accurate, and relevant information to address user's queries and needs. Yet such agents generate unfounded responses ("hallucinate"). Traditional dialogue trees can only handle a limited number of conversation flows, making them inherently brittle. To this end, we present KITA - a programmable framework for creating task-oriented conversational agents that are designed to handle complex user interactions. Unlike LLMs, KITA provides reliable grounded responses, with controllable agent policies through its expressive specification, KITA Worksheet. In contrast to dialog trees, it is resilient to diverse user queries, helpful with knowledge sources, and offers ease of programming policies through its declarative paradigm. Through a real-user study involving 62 participants, we show that KITA beats the GPT-4 with function calling baseline by 26.1, 22.5, and 52.4 points on execution accuracy, dialogue act accuracy, and goal completion rate, respectively. We also release 22 real-user conversations with KITA manually corrected to ensure accuracy.

Persuasion plays a pivotal role in a wide range of applications from health intervention to the promotion of social good. Persuasive chatbots can accelerate the positive effects of persuasion in such applications. Existing methods rely on fine-tuning persuasive chatbots with task-specific training data which is costly, if not infeasible, to collect. To address this issue, we propose a method to leverage the generalizability and inherent persuasive abilities of large language models (LLMs) in creating effective and truthful persuasive chatbot for any given domain in a zero-shot manner. Unlike previous studies which used pre-defined persuasion strategies, our method first uses an LLM to generate responses, then extracts the strategies used on the fly, and replaces any unsubstantiated claims in the response with retrieved facts supporting the strategies. We applied our chatbot, PersuaBot, to three significantly different domains needing persuasion skills: donation solicitation, recommendations, and health intervention. Our experiments on simulated and human conversations show that our zero-shot approach is more persuasive than prior work, while achieving factual accuracy surpassing state-of-the-art knowledge-oriented chatbots. Our study demonstrated that when persuasive chatbots are employed responsibly for social good, it is an enabler of positive individual and social change.

We introduce SPAGHETTI: Semantic Parsing Augmented Generation for Hybrid English information from Text Tables and Infoboxes, a hybrid question-answering (QA) pipeline that utilizes information from heterogeneous knowledge sources, including knowledge base, text, tables, and infoboxes. Our LLM-augmented approach achieves state-of-the-art performance on the Compmix dataset, the most comprehensive heterogeneous open-domain QA dataset, with 56.5% exact match (EM) rate. More importantly, manual analysis on a sample of the dataset suggests that SPAGHETTI is more than 90% accurate, indicating that EM is no longer suitable for assessing the capabilities of QA systems today.

Creating multilingual task-oriented dialogue (TOD) agents is challenging due to the high cost of training data acquisition. Following the research trend of improving training data efficiency, we show for the first time, that in-context learning is sufficient to tackle multilingual TOD. To handle the challenging dialogue state tracking (DST) subtask, we break it down to simpler steps that are more compatible with in-context learning where only a handful of few-shot examples are used. We test our approach on the multilingual TOD dataset X-RiSAWOZ, which has 12 domains in Chinese, English, French, Korean, Hindi, and code-mixed Hindi-English. Our turn-by-turn DST accuracy on the 6 languages range from 55.6% to 80.3%, seemingly worse than the SOTA results from fine-tuned models that achieve from 60.7% to 82.8%; our BLEU scores in the response generation (RG) subtask are also significantly lower than SOTA. However, after manual evaluation of the validation set, we find that by correcting gold label errors and improving dataset annotation schema, GPT-4 with our prompts can achieve (1) 89.6%-96.8% accuracy in DST, and (2) more than 99% correct response generation across different languages. This leads us to conclude that current automatic metrics heavily underestimate the effectiveness of in-context learning.