Michael Yau’s research while affiliated with University of North Carolina Wilmington and other places

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Publications (1)


Exploring the Differences in a Community’s Perception of Tourists and Tourism Development
  • Article

June 2017

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148 Reads

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26 Citations

Tourism Planning and Development

Alexia Franzidis

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Michael Yau

Community residents in tourism destinations are key in the realization of tourism products and services, yet a constant influx of visitors can have both positive and negative implications on the residents, the results of which can impact the delivery of services and popularity of the destinations. This study examines residents’ perceptions of tourists in an increasingly popular tourist destination. Using focus groups the study explores the relationship between hosts and visitors, to what extent residents are willing to accept modifications to their livelihood based on their perceived or direct benefits from tourism, and whether their perceptions of tourists changes according to these benefits. Findings revealed that the majority of residents supported tourism in the community, and acknowledged their reliance upon the industry for greater income. They also identified desirable characteristics of visitors who would be more pleasant to serve. Such findings provide guidance to tourism planners for future development initiatives.

Citations (1)


... The friction between the usage of destination spaces, comprising tourism space, non-tourism space, and the intersection between the two (McKercher et al., 2015) can raise the degree of irritation, particularly when tourist presence is perceived as disturbing by residents (see Franzidis & Yau, 2018;Oh et al., 2010;Zhang et al., 2006). This illustrates the complex interplay between tourism development and community tolerance. ...

Reference:

Lucerne's Crossroads: Residents’ Perspectives on Tourism Development and the Imperative for Regulatory Oversight
Exploring the Differences in a Community’s Perception of Tourists and Tourism Development
  • Citing Article
  • June 2017

Tourism Planning and Development