January 2013
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24 Reads
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4 Citations
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January 2013
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24 Reads
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4 Citations
September 2011
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93 Reads
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31 Citations
Journal of Business and Technical Communication
The authors report on a multiyear study designed to reveal how introducing a content management system (CMS) in an administrative office at a large organization affects the office’s writing and work practices. Their study found that users implemented the CMS in new and creative ways that the designers did not anticipate and that the choices users made in using the CMS were often driven not by technology but by the social implications the CMS held for their office. By contrasting how writers negotiated specific genres of writing before and after the CMS was introduced, the authors argue for increased attention to providing flexible technologies that enable writers to innovate new tools in response to the social needs of their writing environments. This approach must be driven by research on the implications of technology in workplace communities.
August 2011
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7 Reads
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4 Citations
The Journal of Community Informatics
This article discusses the design of a culturally-tailored digital archive with the Samaritan community in Israel and the Palestinian Authority. The aim is to bring together two distinct groups of users - textual scholars and members of the Israelite Samaritan community - both of whom have a significant stake in the cultural and scholarly value of the Samaritan Archive, via an online environment in which they can view and interpret the Samaritan texts, interact with members of their respective communities, and interact with one another.
September 2010
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1,748 Reads
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22 Citations
This paper describes an original method for evaluating peer review in online systems by calculating the helpfulness of an individual reviewer's response. We focus on the development of specific and machine scoreable indicators for quality in online peer review.
July 2010
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22 Reads
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2 Citations
Writing functions are increasingly distributed across an organization. This is true because contemporary “knowledge organizations” are by necessity writing-intensive organizations, but it is also true because functions that once fell to professional writers are now tasked to professionals who must write. In this paper, we report focused findings from a 3-year workplace study project designed to understand the effects of the introduction of a content management system (CMS) on the writing practices in an administrative office at a large organization. We argue based on these findings for increased attention to enabling forms of flexibility that might enable writers to innovate new tools in response to their social and cultural needs of the environments in which they write.
January 2008
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129 Reads
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73 Citations
Technical Communication Quarterly
Two project profiles depict content management as inquiry-driven practice. The first profile reflects on a project for a national professional organization that began with a deceptively simple request to improve the organization's website, but ended with recommendations that ran to the very core mission of the organization. The second profile focuses on an organization's current authoring practices and tools in order to prepare for a significant change: allowing users to develop and organize content.
... Un riferimento in tal senso, si rileva nell'approccio community-based all'archiviazione digitale (Ridolfo, Hart-Davidson & McLeod, 2011;Cantillon, Baker e Buttigieg, 2017;O'Quinn, 2022), che interpreta la costruzione di un database come un'attività che coinvolge un gruppo di persone che si riconoscono in una cultura comune e che vengono guidate nel racconto e nella codifica della stessa e nel suo divenire un oggetto materialmente accessibile, attraverso la digitalizzazione di immagini, racconti, oggetti… Questo modello di ricerca si concretizza in alcune azioni peculiari (O'Quinn, 2022): ...
August 2011
The Journal of Community Informatics
... Of course, this work builds on decades of scholarship in digital rhetoric that explores writing as a mode of production constituted by (and constituting) online technologies (Blair, 1998;DeVoss, Cushman, & Grabill, 2005;Dush, 2014). Recently this work has focused explicitly on design as a method of teaching writing and thinking about writing, however (Carpenter, 2014;Lane, 2018;Leverenz, 2014;McLeod et al., 2013). This work adds a third dimension to the use of UX in the classroom: these scholars assert that design discourse is a useful mode of writing for students to utilize in order to think through complex problems like how to help a local non-profit better visualize information or how to compose in multiple modes while balancing all the affordances necessary for being effective with a specific audience. ...
January 2013
... In such studies (Artemeva & Freedman, 2001;Bazerman et al., 2003;Berkenkotter & Huckin, 1995;Bracewell & Witte, 2003;Freedman & Smart, 1997;Haas & Witte, 2001;Kain & Wardle, 2005;Spafford et al., 2006;Walker, 2004; see Russell, 1997b for a review up to 1997), activity-often portrayed as an activity system with subjects or actors, mediating instruments or tools, an object or object(ive), rules, community, and division of labor-provided an analytical language suitable for dissecting context: bounding a case or a rhetorical situation via productive consensual orientation of a community to an object(ive). This notion of activity has given technical and professional communication practitioners a grounded framework for understanding and describing context in cases such as designing new content management systems (McCarthy et al., 2011), understanding user-generated documentation (Sherlock, 2009), identifying how texts support different functions in an organization , or developing engineering communication workshops (Gygi & Zachry, 2010). ...
Reference:
Editing
September 2011
Journal of Business and Technical Communication
... There was early concern about what it meant for technical communicators whose employers enhanced efficiency by adopting CMSs and single-source publishing (Clark, 2002;Hart-Davidson et al., 2007). Yet, scholarship has become more encouraging or at least more accepting (Hart-Davidson, 2010). ...
January 2008
Technical Communication Quarterly
... Additionally, an incorrect click and rating noise are introduced by paid workers to offer false likes or a low rating on products [9] also has an inherent influence on the untrustworthiness of ratings. E-commerce websites, like Yelp and Amazon, permit their customers to provide reviews of their product purchasing experience and offer judgment like down or up to estimate the effectiveness of the feedback [10]. Nowadays, reviews are utilized to enhance the intelligibility of recommender systems [11]. ...
September 2010