Michael Erner's research while affiliated with Telekom Deutschland GmbH and other places

Publications (27)

Article
Users are important actors in innovation projects: The market success of new products and services depends highly on addressing the right customer requirements without overloading them with too many new features and technologies (Lettl and Gemünden 2005; Mason and Harris 2005). Going beyond traditional market research and integrating customers inte...
Article
This section describes how a cross-over application of enterprise architecture in telco R&D helps to cope with issues in the early innovation stages – complexity management in view of the choice of alternative technological paths and implementation uncertainty in view of distance of strategic and operational levels. Linking enterprise architecture...
Article
A core challenge in technology-oriented innovation is the correct focus of innovation implementation in highly complex environments, including a fragmented value chain. This section presents a method that helps innovation departments steer innovation implementation in order to decrease timeto- market and improve the quality and alignment of the tec...
Article
The increasing stress of competition and technological change reduces the ratio of revenue expectation to internal development costs. As a consequence, more innovation work has to be accomplished for the same funds. Using the external world actively and strategically to enhance one’s own innovation potential provides a solution. An important elemen...
Article
“Europe’s wealth lies in the knowledge and ability of its people.” This sentence, from the 2007 Berlin Declaration to mark the 50th anniversary of the signing of the Treaties of Rome, not only highlighted the need for a European innovation policy, it also illustrated that globalization, open-access journals, and the Internet have ushered in a new e...
Article
Innovation spaces of telco operators and web-based IP services converge; innovation in the telco domain is no longer restricted to operators and their suppliers. It is increasingly brought about by the millions of additional developers of web-based IP services and new IP equipment manufacturers. The choice of alternative technological paths is skyr...
Article
Modularization is one approach taken from the manufacturing industries and applied to the early stages of new product development in order to be able to react and adapt to a fast changing and heterogeneous environment of market, competition, and company internal interfaces. With many of the telecommunication service innovations consisting of softw...
Book
Europe's wealth lies in the knowledge and ability of its people. This sentence, from the 2007 Berlin Declaration to mark the 50th anniversary of the signing of the Treaties of Rome, not only highlighted the need for a European innovation policy, it also illustrated that globalization, open-access journals, and the Internet have ushered in a new era...
Article
Full-text available
Deutsche Telekom Laboratories has been set up with the ambition to be one of the leading places for corporate research and innovation in the industry. Consequently, not only the topics that are being worked on must be leading edge but also the way in which work is done. Scientific research in innovation research and management science as well as op...
Article
One of the prominent goals with the establishment of Deutsche Telekom Laboratories in 2004/2005 was to strengthen the take-up of research and development results in the operating units. Since then, the success of Deutsche Telekom Laboratories has not only been measurable through the numbers of patents and scientific publications produced, but also...
Article
So far, many innovation organizations steer their activities on a cost base due to a lack of quantitative measurements for the business effect of technology transfers. Deutsche Telekom Laboratories has created a method to quantify the economic effect of its research and innovation results. A parallel process focused on the measurement of the value...
Article
International academic institutions produce a rich pool of knowledge which is relevant for innovation processes. The challenge is to find an effective approach to make this knowledge accessible and usable on a larger scale. The structured approach to setting up cooperation between industry and academia described in this chapter helps transfer knowl...
Article
Increasing competition and the resulting shortening of product lifecycles give an advantage to those enterprises that focus their innovation efforts on early involvement with business customers. This section deals with the involvement of business customers in the innovation process at early stages, describes typical requirements for business custom...
Article
Full-text available
Strategic foresight activities allow companies to identify weak signals of change and react to opportunities and threats in their environment. This chapter describes the strategic foresight practices of Deutsche Telekom and their relation to the innovation and applied R&D activities. Differentiating between continuous foresight (undirected scanning...
Article
Selecting the most promising innovation project requires – among other criteria – a sufficient yet practicable indication about its market potential. This projection takes place in the Information and Communication Technologies (ICT) market, where costumer needs are becoming increasingly heterogeneous. Companies make use of various approaches base...
Article
Design has been considered a driver of innovation for quite some time (Kelly 2003; Utterback et al. 2007; Center for Design Innovation 2007). Today, it is nothing new for many companies with leading innovation centers, such as Sony and Philips Research Labs, to have a design department. Design Research, however, is less widely practiced in innovati...
Article
The consistent application of the open innovation logic leads to the inclusion of the customer. Open innovation helps to open up company boundaries, promoting cooperation with and integration of external know-how brokers to meet the more exacting innovation ecosystem requirements. In addition to subsidiaries, suppliers, competitors, consultants, as...
Chapter
In the current rapidly changing environment of the telecommunications industry – an environment that offers a multitude of prominent directions in technological and market development – it is essential to drive innovation and extend the portfolio of business areas. Deutsche Telekom Laboratories supports the creation of new business fields with a ve...
Chapter
The globalization of markets has led to industrialized economies increasingly developing into knowledge societies in which innovation represents the most important strategic resource in global competition. Increasingly shorter product lifecycles (see Gruner 1996, p. 14 et seq.) are forcing companies to write off rising development costs (see Backha...
Article
Durch die Globalisierung der Märkte entwickeln sich industrialisierte Volkswirtschaften zunehmend zu Wissensgesellschaften, in denen Innovationen die bedeutendste strategische Ressource im weltweiten Wettbewerb darstellen. Immer kürzer werdende Produktlebenszyklen (vgl. Gruner 1996, S. 14 f.) zwingen Unternehmen dazu, steigende Entwicklungskosten (...
Conference Paper
This article discusses the challenges of future digital media distribution scenarios in order to assure an overarching end-to-end quality of service. The developments within the market of digital distribution are presented and the different parts of the value chain are analyzed. Requirements for technical solutions are elaborated with reference to...

Citations

... Furthermore, for incorporating purposes the company has to pay attention to proper integration of those new ideas with their internal capabilities (West/Gallagher 2006). By increasing the number of participants involved, open activities heighten the degree of complexity within the management of innovation and thus create new challenges in management processes that extend beyond the boundaries of the firm (Erner et al. 2008;Chesbrough/Appleyard 2007;. ...
... This paper uses environment, economy and social as indicators to measure sustainability. Arnold et al. (2010) what makes an organization to have or not to have the ability to succeed in a changing environment? To increase the ability to succeed in a changing environment, the conceptualization of future orientation is therefore crucial. ...
... As one of Deutsche Telekom's core strategic aims is the delivery of superior user experience, innovation management has to integrate customers into the early stage of the innovation process. The customer perspective is incorporated by a user-driven approach, including customer clinics that gain deep insights into preferences, behaviors, and needs (Presse et al. 2008). ...
... For R&D, the modular approach is an important tool of technology transfer, knowledge management [8], as well as archiving and retrieving project results. For R&D, a module can be defined as a detailed selfcontained project result [9]. For the development oriented part of R&D, modules can exist in the form of functions (e.g. ...
... Globalisering i revers -backshoring I de siste årene har en ikke bare erfart at det å flytte produksjon til andre lokaliteter har ført til større transaksjonskostnader enn forutsett før beslutningen ble tatt, men det er blitt en økende forståelse for at de ulike delene av verdikjeden henger tettere sammen enn det smiling curve indikerer. Tett kontakt med viktige kunder for å for- stå kundebehov er sentralt for en produsents suksess (Arnold, Erner, Möckel & Schläffer, 2010). Tilsvarende er opprettholdelse av tett kontakt mellom produk- sjonsbedrifter og leverandører viktig, siden disse ofte viser seg å vaere drivere for spesielt inkrementell innovasjon. ...
... Obwohl verschiedene Disziplinen, von Psychologie über Mensch-Maschine-Kommunikation zu Design, seit Langem die Bedeutung der nutzerzentrierten und in den letzten Jahren der Nutzungserlebnis-zentrierten Produktentwicklung betonen (Forlizzi & Battarbee 2004;Arnold et al. 2010) und eine Vielzahl an Konzepten und Modellen zu UX erarbeitet wurden (eine ausführliche Übersicht erstellten Gotthartsleitner et al. 2009 ...
... In many B2B companies, mainly in the manufacturing industry, these techniques are still based on management heuristics and do not cover the complexity of customer rela-tionships (Lilien, 2016;Nenonen & Storbacka, 2016). On the other hand, lead user studies, explorative interviews, diary research, day-in-the-life visits, and insight clinics (Arnold et al., 2010;Rohrbeck & Gemünden, 2007;Rohrbeck & Thom, 2008) force investigations to focus on a single-customer level and are often applied by single operative sales representatives (Keränen & Jalkala, 2014). This often leads to a lack of early insights into changes in market trends and inefficiencies in market development. ...
... Additionally, customers as a part of service and product development can help service/product providers to better understand customer needs and their expectations, which can bring a long-term sustainable development (Agrawal and Bharti, 2018). Late customer involvement in the innovation process might lead to the failure of many well-established enterprises as they are potentially prone to entering a given market too late (Arnold et al., 2010;Haapasalo et al., 2017). ...
... There are several ways to approach innovation process performance assessment, from identifying barriers that might threaten the process, pre-setting criteria for individual stages of the innovation process to economic evaluation. Determining innovation performance has a lot in common with determining the success of investments (Erner & Volker, 2010). Just as in investments, it involves significant expenditure that may bring concrete results only after a certain period of time (Patterson, 2009). ...