Mi-Jung Bok's scientific contributions
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Publications (2)
The aim of this study is to measure the degrees of emotional labor and to empirically analyze how emotional labor affects individual`s stress coping style and psychological burnout. The results were as follows. First, the call center employees were actually experiencing emotional labor and it was shown that the deep acting was higher than the surfa...
The purpose of this study was to observe work-related emotional consequences in call center employees. The data were collected from 434 employees in 3 call centers by way of a self-administered questionnaire. Frequencies, Cronbach's alpha, T-test, one-way ANOVA, Pearson's correlation analysis, and multiple regression analyses were conducted by SPSS...
Citations
... This result is consistent with the finding of another study that the emotional labor of daily sports and taekwondo instructors reduces their job burnout (Lee et al., 2013). Given that this result is also consistent with those regarding the relationship between emotional labor and job burnout in other occupational areas, such as call center counselors (Bok, 2012), it was confirmed that efforts to express one's emotions can have a negative effect on job burnout, which reduces the sense of job accomplishment. ...
