Melissa Scribani’s research while affiliated with Maine Medical Center Research Institute and other places

Background Telehealth has undergone widespread implementation since 2020 and is considered an invaluable tool to improve access to healthcare, particularly in rural areas. However, telehealth's applicability may be limited for certain populations including those who live in rural, medically underserved communities. While broadband access is a recognized barrier, other important factors including age and education influence a person's ability or preference to engage with telehealth via video telehealth or a patient portal. It remains unclear the degree to which these digital technologies lead to disparities in access to care. Purpose The purpose of this analysis is to determine if access to healthcare differs for telehealth users compared with non-users. Methods Using electronic health record data, we evaluated differences in “time to appointment” and “no-show rates” between telehealth users and non-users within an integrated healthcare network between August 2021 and January 2022. We limited analysis to patient visits in endocrinology or outpatient behavioral health departments. We analyzed new patients and established patients separately. Results Telehealth visits were associated with shorter time to appointment for new and established patients in endocrinology and established patients in behavioral health, as well as with lower no-show rates for established patients in both departments. Conclusions The findings suggest that those who are unwilling or unable to engage with telehealth may have more difficulty accessing timely care.

Introduction: During the pandemic, telehealth became critically important in care provision. Yet, research exposed the inequities facing various groups of people in terms of accessing telehealth. The purpose of this analysis was to examine the various dimensions of access that impact a person's ability to use and preference for telehealth. Methods: We used a mixed-methods approach framed by Levesque's Access to Health care model. In August, 2021, a stratified random sample of 500 patients of an integrated rural health care network was invited to participate in a survey designed to capture familiarity with, use of, and preference for digital technologies in general as well as with telehealth. In addition, key informant interviews were conducted between January 2022 and June 2022. Results: Patients' willingness to use telehealth was influenced by multiple dimensions of access, including approachability of the resource, acceptability, availability, affordability, and appropriateness. Clinician beliefs and attitudes as well as health care system policies affected how a patient perceived, sought, reached, and engaged with telehealth. Conclusions: Access is a dynamic, multifaceted concept that is influenced by individual-, organization-, and systemic-level factors. Looking beyond patient determinants and examining different dimensions of access is important to better facilitate implementation and sustainment of telehealth.

Objective Rural populations faced unique challenges to healthcare access during the COVID-19 pandemic. This analysis assesses trends in digital health technology use at the onset of the pandemic and describes digital health behaviors among a cohort of patients within a rural integrated healthcare network throughout the first 3 years of the pandemic. Methods We used data from both the electronic health record (EHR) and a patient survey. EHR data was used to longitudinally assess change over time in patient portal use and telehealth visits. Survey responses were used to provide additional context. Results Telehealth appointments peaked in the first quarter of 2020 at 28% of all office visits, before leveling off to 8–10% in 2022. Women and those younger than 65 were more likely to have participated in telehealth appointments. Active patient portal users increased from 34.1% in January 2019 to 63.7% in January 2022. There were no differences noted in portal use trends based on rurality. Conclusions Our findings corroborate previous research, as well as add context regarding digital health technology use throughout the COVID pandemic in a rural patient population. Future research must focus on understanding constraints to digital health expansion in order to continue providing safe, equitable care.

Background: There is a significant shortage of physicians providing colonoscopies, especially in underserved and rural areas. Surgeons are increasingly filling this role by providing endoscopy services including colonoscopy in these areas. As a result, there has been discussion regarding the quality of colonoscopies performed by different provider specialties, specifically for non-gastroenterologists. The purpose of this study was to compare colonoscopy quality measures between gastroenterologists and surgeons in a rural central New York healthcare system. Methods: All colonoscopies performed by 23 endoscopists, 14 surgeons and 9 gastroenterologists, within a rural healthcare network in 2017 were included as samples within this study, totaling 6265 colonoscopies. These included all diagnostic, screening, and surveillance colonoscopies. Quality metrics including withdrawal times and adenoma detection rates were calculated for all providers and the two groups were statistically analyzed and compared using chi-squared testing. Results: 3113 colonoscopies were performed by surgeons (average of 222 per provider) and 3159 were performed by gastroenterologists (average of 351 per provider). Adenoma detection rates for surgeons and gastroenterologists were essentially the same at 31.38% and 31.82%, respectively (p=0.6882). Withdrawal times were slightly longer for surgeons at 13.19 minutes versus 11.02 minutes for gastroenterologists, though this difference was not statistically significant (0.2985). Conclusions: Our results show that surgeons are not inferior to gastroenterologists in performing colonoscopies using the quality metrics of adenoma detection rates and withdrawal times. With the ongoing shortage of endoscopists, surgeons may be able to alleviate some of the burden without reduction in quality.

Background: Telehealth's applicability may be limited for vulnerable populations including rural communities. While broadband access is a known barrier to telehealth use, other factors may influence a person's ability or preference to use telehealth. Objective/Purpose: To compare characteristics of telehealth users versus nontelehealth users in a rural health care network. Methods: We surveyed a stratified random sample of 500 adult patients in August 2021 about telehealth use. We used descriptive statistics to compare characteristics of telehealth users with nontelehealth users. Telehealth was defined in three different ways as follows: (1) phone or video visit, (2) video visit, and (3) patient portal use. Results: Mean age of the 206 respondents was 60 years, 60.7% were female, 60.4% had some college education; 84.9% had home internet, and 73.3% used the internet independently. Video telehealth use was independently associated with younger age (<65), having some college education, being married/partnered, and being enrolled in Medicaid. When telehealth included a phone option, disability was positively associated with telehealth use, and living in a rural town versus metropolitan/micropolitan area was negatively associated with telehealth use. Being younger, married/partnered, and having some college education were significantly associated with patient portal use. Conclusion: Videoconferencing and patient portal use pose barriers to those who are older and have less education. However, these barriers disappear when telehealth is available through telephone.