Mary R. Lind’s research while affiliated with Trident University International and other places

Technology-based banking services (TBBS) are quickly expanding and provide cost reductions per transaction, given increasing labor costs. However, TBBS can be very costly if not introduced correctly. It is critical to have a clear understanding regarding how to best implement, manage, and promote TBBS for success. The purpose of this quantitative correlational descriptive research study is to determine if a set of technology-based banking service quality dimensions have an association with customer satisfaction and behavioral intentions toward TBBS in Yemen. Findings revealed evidence that seven service quality dimensions—functionality, enjoyment, security, assurance, design, convenience, and customization—suggested by Lin and Hsieh (2006) were significantly associated with customer satisfaction and behavioral intentions toward TBBS in Yemen. The findings contain descriptive and inferential statistical analysis to describe service quality dimensions and predict customer perceptions of TBBS. The study includes a recommendation that bank leaders focus on service enjoyment and customization to enhance customers’ experience using TBBS. Additional research venues are discussed to improve self-service technologies within the banking industry in Yemen.

The networked society is impacting all aspects of people's lives and changing the way that information is obtained and used. For students this impact is changing how information is shared and tasks are performed. A digital enabled culture is resulting in changed norms on collaboration and providing more opportunities for teams to collaborate on a moment's notice. The digital ethics code of the 1980s is addressed in the current digital culture. This research will develop a measurement scale for digital ethics and assess this scale in the context using students from China.

Technology-based banking services TBBS are quickly expanding and provide cost reductions per transaction, given increasing labor costs. However, TBBS can be very costly if not introduced correctly. It is critical to have a clear understanding regarding how to best implement, manage, and promote TBBS for success. The purpose of this quantitative correlational descriptive research study is to determine if a set of technology-based banking service quality dimensions have an association with customer satisfaction and behavioral intentions toward TBBS in Yemen. Findings revealed evidence that seven service quality dimensions-functionality, enjoyment, security, assurance, design, convenience, and customization-suggested by Lin and Hsieh 2006 were significantly associated with customer satisfaction and behavioral intentions toward TBBS in Yemen. The findings contain descriptive and inferential statistical analysis to describe service quality dimensions and predict customer perceptions of TBBS. The study includes a recommendation that bank leaders focus on service enjoyment and customization to enhance customers' experience using TBBS. Additional research venues are discussed to improve self-service technologies within the banking industry in Yemen.

We have studied E-business audit as a specialized service rendered in an information technology intensive environment. A service model is used to research the E-business audit context. Here auditing is viewed as a specialized technical service conducted in the context of E-business technologies, business processes, and people involved in E-business transactions. The specialized audit service is provided to the E-Business transacting firms that in most cases involve transactions between customers and suppliers. A field study of information technology auditors showed that both knowledge of the business processes and of the technologies were critical for them to render reliable and accurate e-business audit findings. The results showed the need for higher training levels in advanced IT methods and tools for technology auditors in rendering IT audit judgments for the business-to-business (B2B) context. Thus, these results provided support for the service model that calls for the appropriate knowledge and use of technologies, business processes, and people in providing service.

In this web accessibility study of homepages of education departments in post secondary educational institutions, the 1998 US Section 508 Law regarding webpage accessibility for people with disabilities was addressed. Along with the requirements of this legislation, there are grow-ing demands for web accessibility resulting from age-related visual disabilities and the ubiquitous handheld, mobile Internet devices. In this study six hypotheses were addressed to analyze web ac-cessibility in terms of website complexity, enactment of web accessibility policies and practices, and webmaster web accessibility training, end-user communications, and strategic decision-making. A survey was mailed to education department webmasters to identify levels of web accessibility skills and training. Tools utilized to analyze homepage accessibility were ACheckerTM, A-PromptTM, JAWSTM, and KelvinTM. Also, the existence of institutional web accessibility policies and lan-guage in job requirements for webmaster job postings were examined to determine the importance placed on Section 508 compliance by employers. Results showed a 95% failure rate in Section 508 compliance where two significant relationships existed for higher web inaccessibility: lower levels of webmaster web accessibility training and increasing complexity in webpage design.

In this article, wireless technology use is addressed with a focus on the factors that underlie wireless interaction. A de-construction of the information processing theories of user/technology interaction is presented. While commercial and useful applications of wireless devices are numerous, wireless interaction is emerging as a means of social interaction—an extension of the user’s personal image—and as an object of amusement and play. The technology/user interaction theories that have driven the discussions of computer assisted communication media are information richness, communicative action, and social influence modeling. This article will extend this theoretical view of wireless devices by using flow theory to address elements of fun, control, and focus. Then, these technology/user interaction theories are used with respect to wireless devices to propose areas for future research.

In this article, wireless technology use is addressed with a focus on the factors that underlie wireless interaction. A de-construction of the information processing theories of user/technology interaction is presented. While commercial and useful applications of wireless devices are numerous, wireless interaction is emerging as a means of social interaction—an extension of the user’s personal image—and as an object of amusement and play. The technology/user interaction theories that have driven the discussions of computer assisted communication media are information richness, communicative action, and social influence modeling. This article will extend this theoretical view of wireless devices by using flow theory to address elements of fun, control, and focus. Then, these technology/user interaction theories are used with respect to wireless devices to propose areas for future research.

In this article, wireless technology use is addressed with a focus on the factors that underlie wireless interaction. A de-construction of the information processing theories of user/technology interaction is presented. While commercial and useful applications of wireless devices are numerous, wireless interaction is emerging as a means of social interaction—an extension of the user’s personal image—and as an object of amusement and play. The technology/user interaction theories that have driven the discussions of computer assisted communication media are information richness, communicative action, and social influence modeling. This article will extend this theoretical view of wireless devices by using flow theory to address elements of fun, control, and focus. Then, these technology/user interaction theories are used with respect to wireless devices to propose areas for future research.

In this article, wireless technology use is addressed with a focus on the factors that underlie wireless interaction. A de-construction of the information processing theories of user/technology interaction is presented. While commercial and useful applications of wireless devices are numerous, wireless interaction is emerging as a means of social interaction—an extension of the user’s personal image—and as an object of amusement and play. The technology/user interaction theories that have driven the discussions of computer assisted communication media are information richness, communicative action, and social influence modeling. This article will extend this theoretical view of wireless devices by using flow theory to address elements of fun, control, and focus. Then, these technology/user interaction theories are used with respect to wireless devices to propose areas for future research.

In this paper, an exploratory study of the impact of wireless communications on tem-porary teams is presented. Assessed is the impact of cell phone usage on team formation. Also the flow absorption with the wireless artifact is assessed in terms of team performance. Gender differ-ences using the cell phone to build and maintain teams are assessed. The results indicate that there are gender differences in wireless communication and cell phones that facilitate team formation. Interestingly flow absorption with the cell phone improved team performance.