Martí Casadesús Fa’s research while affiliated with University of Girona and other places

Shared mobility is transforming urban transportation. The increasing demand for more efficient and sustainable transportation options has driven the growth of the shared mobility sector, attracting operators ranging from new entrants to traditional manufacturers looking to diversify their markets. Despite its popularity, there is currently a lack of tools to support the design and management of the quality of shared mobility. Seeking to contribute towards bridging this gap, this paper presents a comprehensive quality framework, refereed as MOBI-Qual. MOBI-Qual was developed using a bottom-up approach, wherein quality determinants were defined based on an extensive analysis of digital Voice-of-Customer data, specifically customer review. A topic modelling algorithm was utilized to extract the quality determinants for the most prevalent shared mobility modes. Following this, a common framework was established through a comparison of these quality determinants. The proposed framework comprises eleven quality determinants that comprehensively cover various aspects of shared mobility.

The authors of this article from the Chair of Social Responsibility and Sustainability of the University of Girona have participated in the EUSRexcel project, financed by the Erasmus+ program (2018) to create and identify a homogeneous framework of criteria and indicators of social responsibility in the field of higher education institutions. Partners from six European countries have developed the project over 36 months, in addition to eleven associate collaborators from the academic sector. Its objective has been to create a network of universities with quality certification in University Social Responsibility (RSU). To this aim, two key products have been developed. A theoretical framework to define a reference model that allows selecting the indicators of University Social Responsibility. And, the creation of an online self-assessment platform to assess five dimensions of USR: Good Governance, Training, Research, Social, and Environment. The evaluation tool is of universal measurement so that university administrations self-assess their commitment to USR, and perceive the improvements that could be introduced through a series of good practices that are included in the project material. Based on your evaluation they will be able to obtain a seal and a diploma that certifies the quality of their RSU.