Márcia R. F. Campiolo's research while affiliated with GND Brazil and other places

Publications (11)

Chapter
Selecting a new member to be a part of a staff is a task that requires much skill, technique, and creativity. From recruitment to selection, all stages are important. The choosing of the candidate will bring its essential contribution to the growth and success or not of a health service, thus being a crucial choice for defining the service’s perfor...
Chapter
The speed with which time is perceived may be different depending on the situation and conditions people find themselves in. The perception of the waiting time which the client spends inside the clinic must be managed to the smallest details that may make the waiting time a more pleasing and less morose experience. It is necessary to understand the...
Chapter
Communication is one of the most important tools when working in a health service. To better understand the communication, regarding its channels, we can divide it into verbal and nonverbal. In any communication form, one must be aware that not always what you transmit is exactly what the receiver understands. This is because, between the transmitt...
Chapter
The representation that employees have to other people is their professional image. We can say that it is the image they project to people who they have contact with. This image is formed from countless variables such as: care for appearance, communication, etc. Each one of these variables contains any numbers of points to be controlled, if one wis...
Chapter
To understand the present and make pointing out tendencies possible, it is of utmost importance to know and understand the historical process the world went through. The past is a determining factor for us to be able to become managers who are better prepared to face the current challenges. The historical comprehension leads to the maturing of know...
Chapter
To better understand the client, one must also understand the market, and this is the path to have a better management in the health service sector. The client is the reason of a clinic’s existence; therefore, it is crucial to be deeply aligned with this critical face, for the survival of the business. In the health sector, the designation of patie...
Chapter
A medical clinic has in its gears a series of very complex areas and activities. However, there is a tripod, where three areas do an indispensable work of support in order for any work process to happen. These areas are the telephone, the schedule, and the reception. The telephone is where the magic of words happens. This is basically because the s...
Chapter
At the clinic, having a staff prepared to welcome and see to clients in a humane, efficient, and precise way requires investment in their preparation and continued education. The concept of continued education must be present during the planning of actions that aim for the preparation of employees. A punctual training cannot obtain the long-lasting...
Chapter
Stories from real-life situations give us a more exact measure of what has been happening and what may happen in the future. It is the real proof of what may or may not work in certain situations. Thus, these stories become a substantial source of learning that may make us change our course without having to go through situations that can easily be...
Chapter
How is it possible to have faithful clients in your clinic? To answer this question, we must first understand that fidelity can be translated to “a stable and long-lasting relationship between the doctor and his staff and the client.” Currently, the achieving of this loyalty is becoming more and more challenging, requiring bigger and more specializ...
Book
The present book aims to assist and guide medical doctors in any specialty to manage his/her own clinic or office, allowing a higher and better development of its team/staff and providing tools for a high quality service to patients and customers. It is devoted to be the background for any medical doctor’s success in personal career, serving as a f...