Lisa A. Dieke's research while affiliated with University of Utah and other places
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Publication (1)
Contracting-out for human services has become preferred public policy at all levels of government. This service delivery policy choice has important implications for accountability and for the ability of contracting nonprofit organizations to be flexible and innovative. Although the use of contracting has expanded dramatically in the human services...
Citations
... Notwithstanding the variation in interpretations of the status of governance changes, there is consensus that the intended role of contracted service delivery agencies in recent times is for them to work with government, other agencies, and citizens to co-create public value and to increase the trust that was eroded during the heights of NPM (Hardina, 1993). An important element in this shift is increased decentralisation of managerial responsibilities, including line managers managing contracts between commissioning departments and agencies (Gregory & Hicks, 1999;Larner & Butler, 2005;Ott & Dicke, 2000;Wills & Chenoweth, 2005). In particular, the increased use of brokerage and a boundary spanning role for managers has been highlighted as part of the decentralised professional and technical capacity for management by negotiation that is being developed in contracted agencies (Frahm & Martin, 2009;McBeath & Meezan, 2010). ...
