January 2025
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International Journal of Voluntary and Nonprofit Organizations
In 2023, the World Health Organization declared the end of the public health emergency brought on by the COVID-19 pandemic. The sustained voluntary participation of community volunteers in the era after the COVID-19 pandemic emergency is of vital importance to community-level social governance and is one of the goals pursued by modern volunteer service. However, factors contributing to volunteers’ sustained voluntary behavior or intention have not been sufficiently investigated. This study examines the psychological determinants of volunteers’ sustained voluntary intention by constructing an expanded theory of commitment-trust. A dataset involving 507 respondents from Weihai city in China is developed. The empirical results based on a structural equation modeling analysis show that the comprehensive model explains 69% of the total variance in volunteers’ sustained voluntary intention. Volunteer trust is an important antecedent to activate other influencing factors, while community commitment has a directly positive effect on volunteers’ sustained voluntary intention. Volunteer satisfaction not only significantly affects volunteers’ sustained voluntary intention directly, but also impacts the dependent variable through community commitment indirectly. Besides, volunteer engagement has a significant positive effect on volunteers’ sustained intention through volunteer satisfaction. The results verify the applicability of the commitment-trust theory in the field of voluntary service and provide new perspectives for understanding the psychological mechanisms of volunteers’ sustained participation.